{"product_id":"facilities-change-management-isbn-9781405153461","title":"Facilities Change Management","description":"Modern organisations are subject to continual change - technologies evolve, organisational structures are modified, people and underlying cultures are transformed. Yet the facilities that organisations occupy are static and can impede the changes that are essential to organisational survival. The response to change in terms of property and support services is often too little too late - leading to facilities that do not support organisational reality. The facilities management team is thus constantly challenged to bridge the gap between what an organisation has and what it needs.  \u003cp\u003e\u003ci\u003eFacilities Change Management\u003c\/i\u003e is a practical evaluation of the management of change for facilities managers and related professions. It considers:\u003c\/p\u003e \u003cul\u003e \u003cli\u003ethe forces of change affecting facilities decisions\u003c\/li\u003e \u003cli\u003ethe obstacles to change at a resource level and human level\u003c\/li\u003e \u003cli\u003ethe effective implementation of change\u003c\/li\u003e \u003cli\u003ethe human aspect of change\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eEach of these is considered in relation to modern facilities management issues.  The discussion will enable practising facilities managers, project managers, surveyors, service providers and architects to understand, engage with and manage facilities change effectively at a strategic level. Through real-life case studies it demonstrates the complexities of change and hidden elements of change that may undermine carefully planned projects.\u003c\/p\u003e  Preface xi  \u003cp\u003eContributors xiii\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Facilities Change Management in Context 1\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eEdward Finch\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eChapter Overview 1\u003c\/p\u003e \u003cp\u003e1.1 Forces of Change Affecting the Built Environment 1\u003c\/p\u003e \u003cp\u003e1.2 Inertia and Change 2\u003c\/p\u003e \u003cp\u003e1.3 Understanding the S-curve 3\u003c\/p\u003e \u003cp\u003e1.4 The Context of Change 5\u003c\/p\u003e \u003cp\u003e1.4.1 State Versus Direction 6\u003c\/p\u003e \u003cp\u003e1.5 Facilities Management and the Business of Change 8\u003c\/p\u003e \u003cp\u003e1.6 The Scope of Facilities Change Management 9\u003c\/p\u003e \u003cp\u003e1.7 Replacing Like with Unlike 11\u003c\/p\u003e \u003cp\u003e1.8 The Intelligent Client 11\u003c\/p\u003e \u003cp\u003e1.9 The Change Management Cycle 12\u003c\/p\u003e \u003cp\u003e1.9.1 Recognise 13\u003c\/p\u003e \u003cp\u003e1.9.2 Evaluate 14\u003c\/p\u003e \u003cp\u003e1.9.3 Adjust 14\u003c\/p\u003e \u003cp\u003e1.9.4 Carry Out 15\u003c\/p\u003e \u003cp\u003e1.9.5 Track 15\u003c\/p\u003e \u003cp\u003e1.9.6 Treasure 15\u003c\/p\u003e \u003cp\u003e1.10 Summary 16\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Change Readiness 17\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eEdward Finch\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eChapter Overview 17\u003c\/p\u003e \u003cp\u003e2.1 Service Providers and Partnering 18\u003c\/p\u003e \u003cp\u003e2.2 Outsourcing Relationships 18\u003c\/p\u003e \u003cp\u003e2.3 The FM Supply Chain 20\u003c\/p\u003e \u003cp\u003e2.4 Flexibility in Support of Change Readiness 21\u003c\/p\u003e \u003cp\u003e2.5 Building Design Decisions and Flexibility 22\u003c\/p\u003e \u003cp\u003e2.6 Types of Flexibility 23\u003c\/p\u003e \u003cp\u003e2.7 Conclusions 24\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Form, Function and the Economics of Change 26\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eJames Pinder, Simon Austin, Rob Schmidt III, and Alistair Gibb\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eChapter Overview 26\u003c\/p\u003e \u003cp\u003e3.1 Introduction 26\u003c\/p\u003e \u003cp\u003e3.2 Changing Demands 27\u003c\/p\u003e \u003cp\u003e3.3 Designing for Adaptability 31\u003c\/p\u003e \u003cp\u003e3.4 Adaptive Re-use 35\u003c\/p\u003e \u003cp\u003e3.5 Conclusions 38\u003c\/p\u003e \u003cp\u003e3.6 Acknowledgements 38\u003c\/p\u003e \u003cp\u003eReferences 39\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 The Change Management Challenge in Growth Firms 42\u003c\/b\u003e\u003cbr\u003e \u003ci\u003ePaul Dettwiler\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eChapter Overview 42\u003c\/p\u003e \u003cp\u003e4.1 Introduction 43\u003c\/p\u003e \u003cp\u003e4.2 The Dynamic Relation of Facilities Management Variables and Growth Firms 44\u003c\/p\u003e \u003cp\u003e4.3 The External Factors Relevant to FM 47\u003c\/p\u003e \u003cp\u003e4.4 External Factors Relevant to FM Requirements 50\u003c\/p\u003e \u003cp\u003e4.5 Discerning the Relevance of Needs 51\u003c\/p\u003e \u003cp\u003e4.6 Summary 55\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 The Business of Space 57\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eDanny Shiem Shin Then\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eChapter Overview 57\u003c\/p\u003e \u003cp\u003e5.1 Introduction 58\u003c\/p\u003e \u003cp\u003e5.1.1 Space as a Business Resource 58\u003c\/p\u003e \u003cp\u003e5.1.2 Technology and Its Impact on the Corporate Workplace 59\u003c\/p\u003e \u003cp\u003e5.2 Context of Space Planning and Management 59\u003c\/p\u003e \u003cp\u003e5.2.1 Business Management and Economic Drivers 59\u003c\/p\u003e \u003cp\u003e5.2.2 Business Planning and Space Planning 60\u003c\/p\u003e \u003cp\u003e5.3 Strategic Space Planning --- The Accommodation Strategy 61\u003c\/p\u003e \u003cp\u003e5.4 Assessing Demand --- Organisational Needs 63\u003c\/p\u003e \u003cp\u003e5.5 Assessing Supply -- Premises Audit 65\u003c\/p\u003e \u003cp\u003e5.6 Reconciling Demand and Supply -- Facilities Solutions 67\u003c\/p\u003e \u003cp\u003e5.7 Maintaining Strategic Relevance 69\u003c\/p\u003e \u003cp\u003e5.8 The Need for Dialogue 70\u003c\/p\u003e \u003cp\u003e5.9 Managing Occupancy Cost --- Monitoring Utilisation 70\u003c\/p\u003e \u003cp\u003e5.10 Managing Space Demand Over Time 72\u003c\/p\u003e \u003cp\u003e5.10.1 Future Role of Work and Workplace Design 72\u003c\/p\u003e \u003cp\u003e5.10.2 Implications on Workplace Management 73\u003c\/p\u003e \u003cp\u003e5.11 Acknowledgements 74\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Project Inception: Facilities Change Management in Practice 76\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eJim Smith and Peter Love\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eChapter Overview 76\u003c\/p\u003e \u003cp\u003e6.1 Introduction 76\u003c\/p\u003e \u003cp\u003e6.2 Project Inception 78\u003c\/p\u003e \u003cp\u003e6.3 Definition of Project Inception 79\u003c\/p\u003e \u003cp\u003e6.4 The Decision to Build 81\u003c\/p\u003e \u003cp\u003e6.5 Framework for the Decision to Build 82\u003c\/p\u003e \u003cp\u003e6.6 Gaps\/Discontinuity in the Process 82\u003c\/p\u003e \u003cp\u003e6.7 Model of the Project Inception Process 83\u003c\/p\u003e \u003cp\u003e6.8 Performance Briefing 84\u003c\/p\u003e \u003cp\u003e6.9 Example Performance Brief 86\u003c\/p\u003e \u003cp\u003e6.10 Summary 86\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Pre-design Evaluation as a Strategic Tool for Facility Managers 92\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eSheila Walbe Ornstein and Cl\u003c\/i\u003e\u003ci\u003eaudia Andrade\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eChapter Overview 92\u003c\/p\u003e \u003cp\u003e7.1 Introduction 92\u003c\/p\u003e \u003cp\u003e7.2 The Pre-design Evaluation Stage 93\u003c\/p\u003e \u003cp\u003e7.3 Pre-design Evaluation: Methods and Techniques 96\u003c\/p\u003e \u003cp\u003e7.3.1 Facility Audit (Performance Evaluation of the Building Infrastructure) 97\u003c\/p\u003e \u003cp\u003e7.3.2 Space Audit (Performance Evaluation of the Physical Occupation) 97\u003c\/p\u003e \u003cp\u003e7.3.3 Survey and Analysis of the Legislative Restrictions 98\u003c\/p\u003e \u003cp\u003e7.3.4 Financial Feasibility Studies 98\u003c\/p\u003e \u003cp\u003e7.3.5 User Satisfaction Evaluation 98\u003c\/p\u003e \u003cp\u003e7.3.6 Data Gathering for the Project Briefing 99\u003c\/p\u003e \u003cp\u003e7.3.7 Design Team Briefing (Focus on the Definition of the Design Team) 100\u003c\/p\u003e \u003cp\u003e7.3.8 PDE final report 101\u003c\/p\u003e \u003cp\u003e7.4 Case Study Example 102\u003c\/p\u003e \u003cp\u003e7.5 Conclusions 105\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Implementing Change 108\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eMelanie Bull and Tim Brown\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eChapter Overview 108\u003c\/p\u003e \u003cp\u003e8.1 Participation in the Move 108\u003c\/p\u003e \u003cp\u003e8.2 The Project Team and Preparing the Stage 109\u003c\/p\u003e \u003cp\u003e8.3 Alternative Workplace Strategies and Space Utilisation 111\u003c\/p\u003e \u003cp\u003e8.4 Communication 112\u003c\/p\u003e \u003cp\u003e8.5 Change Management Theory 112\u003c\/p\u003e \u003cp\u003e8.6 Communication in Change Management 113\u003c\/p\u003e \u003cp\u003e8.7 Communication Methods\/Mediums 114\u003c\/p\u003e \u003cp\u003e8.8 Case Study 115\u003c\/p\u003e \u003cp\u003e8.9 Communication Methods Used 115\u003c\/p\u003e \u003cp\u003e8.10 Feedback 116\u003c\/p\u003e \u003cp\u003e8.11 Satisfaction with Method Used 117\u003c\/p\u003e \u003cp\u003e8.11.1 Communicating Impact and Reason for Change 117\u003c\/p\u003e \u003cp\u003e8.11.2 Suggested Methods for Improving Communication 118\u003c\/p\u003e \u003cp\u003e8.12 Satisfaction 118\u003c\/p\u003e \u003cp\u003e8.13 Communication of Change Not Appropriate or Effective 118\u003c\/p\u003e \u003cp\u003e8.13.1 Case Study: Conclusion and Recommendations 119\u003c\/p\u003e \u003cp\u003e8.14 Recommendations 120\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 User Empowerment in Workspace Change 123\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eJacqueline C. Vischer\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eChapter Overview 123\u003c\/p\u003e \u003cp\u003e9.1 The ‘Science’ of User Participation 123\u003c\/p\u003e \u003cp\u003e9.2 Facilities Managers and User Participation 124\u003c\/p\u003e \u003cp\u003e9.3 The New Workspace Opportunity 125\u003c\/p\u003e \u003cp\u003e9.4 Principles of Workspace Transformation 128\u003c\/p\u003e \u003cp\u003e9.4.1 Transformation as Imperative 129\u003c\/p\u003e \u003cp\u003e9.4.2 Play Out the Process 130\u003c\/p\u003e \u003cp\u003e9.4.3 Embrace Conflict 131\u003c\/p\u003e \u003cp\u003e9.4.4 Avoid the Default 132\u003c\/p\u003e \u003cp\u003e9.4.5 Not a Zero-sum Game 133\u003c\/p\u003e \u003cp\u003e9.4.6 Empowerment is Key 133\u003c\/p\u003e \u003cp\u003e9.4.7 Change is Positive 134\u003c\/p\u003e \u003cp\u003e9.5 Results of Empowering Building Users 135\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Post-occupancy Evaluation of Facilities Change 137\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eTheo J.M. van der Voordt, Iris de Been and Maartje Maarleveld\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eChapter Overview 137\u003c\/p\u003e \u003cp\u003e10.1 Introduction 138\u003c\/p\u003e \u003cp\u003e10.2 Aims and Objectives of Poe 138\u003c\/p\u003e \u003cp\u003e10.2.1 Testing Aims and Expectations 138\u003c\/p\u003e \u003cp\u003e10.2.2 Exploration and Testing of Theory 139\u003c\/p\u003e \u003cp\u003e10.2.3 Improving Understanding of Decision-making Processes 139\u003c\/p\u003e \u003cp\u003e10.2.4 Database of Reference Projects 140\u003c\/p\u003e \u003cp\u003e10.2.5 Input to Existing or New Decision-making Processes 140\u003c\/p\u003e \u003cp\u003e10.2.6 Tools, Design Guidelines and Policy Recommendations 140\u003c\/p\u003e \u003cp\u003e10.3 Data-collection Methods 140\u003c\/p\u003e \u003cp\u003e10.3.1 WODI Light 143\u003c\/p\u003e \u003cp\u003e10.3.2 WODI Light Performance Indicators: Satisfaction and Dissatisfaction 143\u003c\/p\u003e \u003cp\u003e10.3.3 Workplace Game 144\u003c\/p\u003e \u003cp\u003e10.3.4 Space Utilisation Monitor (SUM) 146\u003c\/p\u003e \u003cp\u003e10.4 Application in Practice: A Case Study 146\u003c\/p\u003e \u003cp\u003e10.4.1 Context and Aims of the Case Study 146\u003c\/p\u003e \u003cp\u003e10.4.2 Data Collection 147\u003c\/p\u003e \u003cp\u003e10.4.3 Moving in 148\u003c\/p\u003e \u003cp\u003e10.4.4 Post-occupancy Evaluation 149\u003c\/p\u003e \u003cp\u003e10.4.5 Lessons Learned 151\u003c\/p\u003e \u003cp\u003e10.5 Concluding Remarks 151\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Change and Attachment to Place 155\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eGoksenin Inalhan and Edward Finch\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eChapter Overview 155\u003c\/p\u003e \u003cp\u003e11.1 The Age of Everything 155\u003c\/p\u003e \u003cp\u003e11.2 Loss and Grief 156\u003c\/p\u003e \u003cp\u003e11.3 Is Place Attachment Healthy? 158\u003c\/p\u003e \u003cp\u003e11.4 Dimensions of Place Attachment 160\u003c\/p\u003e \u003cp\u003e11.5 The Process of Place Attachment 161\u003c\/p\u003e \u003cp\u003e11.6 Evidence of Place Attachment and Territoriality in the Workplace 165\u003c\/p\u003e \u003cp\u003e11.6.1 Employees’ Predisposition to Change 167\u003c\/p\u003e \u003cp\u003e11.6.2 Attitudes Towards Existing Workspaces 167\u003c\/p\u003e \u003cp\u003e11.6.3 Retrospective Views of the Change 167\u003c\/p\u003e \u003cp\u003e11.7 Findings 169\u003c\/p\u003e \u003cp\u003e11.8 Implications 170\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Change Management and Cultural Heritage 175\u003c\/b\u003e\u003cbr\u003e \u003ci\u003eAna Pereira Roders and John Hudson\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eChapter Overview 175\u003c\/p\u003e \u003cp\u003e12.1 Introduction 175\u003c\/p\u003e \u003cp\u003e12.2 Cultural Heritage 176\u003c\/p\u003e \u003cp\u003e12.2.1 Cultural Significance 178\u003c\/p\u003e \u003cp\u003e12.3 Cultural Heritage Management 181\u003c\/p\u003e \u003cp\u003e12.3.1 Cultural Heritage Assessments 182\u003c\/p\u003e \u003cp\u003e12.3.2 Cultural Heritage Impact Assessments 185\u003c\/p\u003e \u003cp\u003e12.4 Change Management and Cultural Heritage 187\u003c\/p\u003e \u003cp\u003eReferences 187\u003c\/p\u003e \u003cp\u003eIndex 191\u003c\/p\u003e \u003cb\u003eEdward Finch\u003c\/b\u003eis Professor of Facilities Management in the School of the Built Environment at the University of Salford. With a background of over twenty years of academic involvement in the discipline of facilities management, he is co-ordinator for the CIB International Working Party in Facilities Management (CIB W070) and Editor-in-Chief of \u003ci\u003eFacilities\u003c\/i\u003e – a leading peer reviewed academic journal in the area of facilities management.  Modern organisations are subject to continual change - technologies evolve, organisational structures are modified, people and underlying cultures are transformed. Yet the facilities that organisations occupy are static and can impede the changes that are essential to organisational survival. The response to change in terms of property and support services is often too little too late - leading to facilities that do not support organisational reality. The facilities management team is thus constantly challenged to bridge the gap between what an organisation has and what it needs.  \u003cp\u003e\u003ci\u003eFacilities Change Management\u003c\/i\u003e is a practical evaluation of the management of change for facilities managers and related professions. It considers\u003c\/p\u003e \u003cul\u003e \u003cli\u003ethe forces of change affecting facilities decisions\u003c\/li\u003e \u003cli\u003ethe obstacles to change at a resource level and human level\u003c\/li\u003e \u003cli\u003ethe effective implementation of change\u003c\/li\u003e \u003cli\u003ethe human aspect of change\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eEach of these is considered in relation to modern facilities management issues. The discussion will enable practising facilities managers, project managers, surveyors, service providers and architects to understand, engage with and manage facilities change effectively at a strategic level. Through real-life case studies it demonstrates the complexities of change and hidden elements of change that may undermine carefully planned projects.\u003c\/p\u003e","brand":"Wiley-Blackwell","offers":[{"title":"Default Title","offer_id":47989193834725,"sku":"NP9781405153461","price":75.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781405153461.jpg?v=1761783156","url":"https:\/\/k12savings.com\/products\/facilities-change-management-isbn-9781405153461","provider":"K12savings","version":"1.0","type":"link"}