{"product_id":"facilitating-with-ease-isbn-9781119434252","title":"Facilitating with Ease!","description":"\u003cp\u003e\u003cb\u003eThe definitive guide to running productive meetings\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eFacilitating With Ease!\u003c\/i\u003e has become the go-to handbook for those who lead meetings, training, and other business gatherings. Packed with information, effective practices, and invaluable advice, this book is the comprehensive handbook for anyone who believes meetings should be productive, relevant, and as short as possible. Dozens of exercises, surveys, and checklists will help transform anyone into a skilled facilitator, and clear, actionable guidance makes implementation a breeze. This new fourth edition includes a new chapter on questioning, plus new material surrounding diversity, globalization, technology, feedback, distance teams, difficult executives, diverse locations, personal growth, meeting management, and much more. With in-depth, expert guidance from planning to closing, this book provides facilitators with an invaluable resource for learning or training.\u003c\/p\u003e \u003cp\u003eBefore you run another meeting, discover the practices, processes, and techniques that turn you from a referee to an effective facilitator. This book provides a wealth of tools and insights that you can put into action today.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRun productive meetings that get real results\u003c\/li\u003e \u003cli\u003eKeep discussions on track and facilitate the exchange of ideas\u003c\/li\u003e \u003cli\u003eResolve conflict and deal with difficult individuals\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eTrain leaders and others to facilitate effectively\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003ePoorly-run meetings are an interruption in the day, and accomplish little other than putting everyone behind in their “real” work. On the other hand, a meeting run by an effective facilitator makes everyone’s job easier; decisions get made, strategies are improved, answers are given, and new ideas bubble to the surface. A productive meeting makes everyone happy, and results in real benefits that spread throughout the organization. \u003ci\u003eFacilitating With Ease!\u003c\/i\u003e is the skill-building guide to running great meetings with confidence and results.  \u003c\/p\u003e \u003cp\u003eIntroduction xiii\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter One—Understanding Facilitation 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Is Facilitation? 1\u003c\/p\u003e \u003cp\u003eWhat Does a Facilitator Do? 2\u003c\/p\u003e \u003cp\u003eWhat Do Facilitators Believe? 2\u003c\/p\u003e \u003cp\u003eWhat Are Typical Facilitator Assignments? 3\u003c\/p\u003e \u003cp\u003eDifferentiating Between Process and Content 4\u003c\/p\u003e \u003cp\u003eFacilitation Tools 5\u003c\/p\u003e \u003cp\u003eCore Practices Overview 5\u003c\/p\u003e \u003cp\u003eWhat Does Neutral Mean? 7\u003c\/p\u003e \u003cp\u003eLearn to Say \u003ci\u003e“Okay” \u003c\/i\u003e9\u003c\/p\u003e \u003cp\u003eWhen to Say \u003ci\u003e“We” \u003c\/i\u003e9\u003c\/p\u003e \u003cp\u003eHow Assertive Can a Facilitator Be? 10\u003c\/p\u003e \u003cp\u003eThe Language of Facilitation 11\u003c\/p\u003e \u003cp\u003eConversation Structures 12\u003c\/p\u003e \u003cp\u003eStarting a Facilitation 13\u003c\/p\u003e \u003cp\u003eDuring a Facilitation 15\u003c\/p\u003e \u003cp\u003eEnding a Facilitation 16\u003c\/p\u003e \u003cp\u003eEffective Note Taking 18\u003c\/p\u003e \u003cp\u003eThe Rules of Wording 19\u003c\/p\u003e \u003cp\u003eManaging the Flip Chart 20\u003c\/p\u003e \u003cp\u003eFacilitator Behaviors and Strategies 23\u003c\/p\u003e \u003cp\u003eCore Practices Observation Sheet 26\u003c\/p\u003e \u003cp\u003eProcess Flow Observation Sheet 27\u003c\/p\u003e \u003cp\u003eFacilitation Skill Levels 28\u003c\/p\u003e \u003cp\u003eFacilitation Skills Self-Assessment 29\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Two—Effective Questioning 33\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Principles of Effective Questioning 33\u003c\/p\u003e \u003cp\u003eQuestion Types 34\u003c\/p\u003e \u003cp\u003eQuestioning Formats 34\u003c\/p\u003e \u003cp\u003eThe Importance of Follow-On Questions 36\u003c\/p\u003e \u003cp\u003eAsking Sensitive Questions 36\u003c\/p\u003e \u003cp\u003eThe Question Bank 37\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Three—Facilitation Stages 45\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1. Assessment and Design 45\u003c\/p\u003e \u003cp\u003e2. Feedback and Refinement 46\u003c\/p\u003e \u003cp\u003e3. Final Preparation 47\u003c\/p\u003e \u003cp\u003e4. Starting a Facilitation 50\u003c\/p\u003e \u003cp\u003e5. During a Facilitation 51\u003c\/p\u003e \u003cp\u003e6. Ending a Facilitation 52\u003c\/p\u003e \u003cp\u003e7. Following Up on a Facilitation 53\u003c\/p\u003e \u003cp\u003eSeeking Feedback on Your Facilitation 53\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Four—Who Can Facilitate 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhen to Use an Internal Facilitator 55\u003c\/p\u003e \u003cp\u003eWhen to Use an External Facilitator 56\u003c\/p\u003e \u003cp\u003eWhen Leaders Facilitate 57\u003c\/p\u003e \u003cp\u003eFacilitation Strategies for Leaders 57\u003c\/p\u003e \u003cp\u003eBest and Worst Facilitation Practices for Leaders 62\u003c\/p\u003e \u003cp\u003eFacilitation As a Leadership Style 62\u003c\/p\u003e \u003cp\u003eAdditional Role Challenges 64\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Five—Knowing Your Participants 69\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eConducting an Assessment 69\u003c\/p\u003e \u003cp\u003eGroup Assessment Survey 71\u003c\/p\u003e \u003cp\u003eComparing Groups to Teams 73\u003c\/p\u003e \u003cp\u003eUnderstanding Team Stages 76\u003c\/p\u003e \u003cp\u003eForming—The Honeymoon Stage 76\u003c\/p\u003e \u003cp\u003eStorming—The Potential Death of the Team 78\u003c\/p\u003e \u003cp\u003eNorming—The Turning Point 83\u003c\/p\u003e \u003cp\u003ePerforming—The Ultimate Team Growth Stage 84\u003c\/p\u003e \u003cp\u003eAdjourning—The Final Stage 85\u003c\/p\u003e \u003cp\u003eFacilitation Strategies Chart 86\u003c\/p\u003e \u003cp\u003eTeam Effectiveness Survey 88\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Six—Creating Participation 91\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCreating the Conditions for Full Participation 92\u003c\/p\u003e \u003cp\u003eRemoving the Blocks to Participation 92\u003c\/p\u003e \u003cp\u003eHigh-Participation Techniques 100\u003c\/p\u003e \u003cp\u003eGroup Participation Survey 102\u003c\/p\u003e \u003cp\u003eEncouraging Effective Meeting Behaviors 103\u003c\/p\u003e \u003cp\u003eGroup Behaviors Handout 104\u003c\/p\u003e \u003cp\u003eObserving Group Behaviors in Action 105\u003c\/p\u003e \u003cp\u003ePeer Review Instructions 106\u003c\/p\u003e \u003cp\u003ePeer Review Worksheet 107\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Seven—Effective Decision Making 109\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKnow the Four Types of Conversations 110\u003c\/p\u003e \u003cp\u003eThe Four Levels of Empowerment 111\u003c\/p\u003e \u003cp\u003eClarifying the Four Empowerment Levels 112\u003c\/p\u003e \u003cp\u003eShifting Decision-Making Paradigms 115\u003c\/p\u003e \u003cp\u003eThe Decision-Making Options 116\u003c\/p\u003e \u003cp\u003eDecision Options Chart 120\u003c\/p\u003e \u003cp\u003eThe Divergence\/Convergence Model 121\u003c\/p\u003e \u003cp\u003eThe Importance of Building Consensus 122\u003c\/p\u003e \u003cp\u003eEffective Decision-Making Behaviors 125\u003c\/p\u003e \u003cp\u003eSymptoms, Causes, and Cures of Poor Decisions 126\u003c\/p\u003e \u003cp\u003eDecision Effectiveness Survey 128\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Eight—Facilitating Conflict 129\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eComparing Arguments and Debates 129\u003c\/p\u003e \u003cp\u003eSteps in Managing Conflict 131\u003c\/p\u003e \u003cp\u003eThe Five Conflict Options: Pros and Cons 134\u003c\/p\u003e \u003cp\u003eConflict Management Norms 137\u003c\/p\u003e \u003cp\u003eGiving and Receiving Feedback 138\u003c\/p\u003e \u003cp\u003eMaking Interventions 142\u003c\/p\u003e \u003cp\u003eWording an Intervention 143\u003c\/p\u003e \u003cp\u003eDealing with Resistance 148\u003c\/p\u003e \u003cp\u003eThe Right Approach 150\u003c\/p\u003e \u003cp\u003eCommon Conflict Dilemmas 151\u003c\/p\u003e \u003cp\u003eThe Facilitative Conflict-Management Process 155\u003c\/p\u003e \u003cp\u003eInterpersonal Conflict Worksheet 156\u003c\/p\u003e \u003cp\u003eGroup Conflict Checklist 157\u003c\/p\u003e \u003cp\u003eConflict Observation Sheet 158\u003c\/p\u003e \u003cp\u003eConflict Effectiveness Survey 159\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Nine—Meeting Management 161\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMeetings That Work 162\u003c\/p\u003e \u003cp\u003eOur Meetings Are Terrible! 162\u003c\/p\u003e \u003cp\u003eThe Fundamentals of Meeting Management 164\u003c\/p\u003e \u003cp\u003eSample Agenda with Process Notes 164\u003c\/p\u003e \u003cp\u003eSample Process Check Survey 169\u003c\/p\u003e \u003cp\u003eSample Exit Survey 171\u003c\/p\u003e \u003cp\u003eMeeting Effectiveness Survey 172\u003c\/p\u003e \u003cp\u003eFacilitating Virtual Meetings 175\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Ten—Process Tools for Facilitators 179\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eVisioning 180\u003c\/p\u003e \u003cp\u003eSequential Questioning 182\u003c\/p\u003e \u003cp\u003eSWOT 184\u003c\/p\u003e \u003cp\u003eSOAR 186\u003c\/p\u003e \u003cp\u003eFacilitative Listening 188\u003c\/p\u003e \u003cp\u003eAppreciative Review 190\u003c\/p\u003e \u003cp\u003eBrainstorming 192\u003c\/p\u003e \u003cp\u003eWritten Brainstorming 194\u003c\/p\u003e \u003cp\u003eAffi nity Diagrams 195\u003c\/p\u003e \u003cp\u003eGap Analysis 197\u003c\/p\u003e \u003cp\u003eNeeds and Offers Dialogue 199\u003c\/p\u003e \u003cp\u003eForce-Field Analysis 200\u003c\/p\u003e \u003cp\u003eRoot-Cause Analysis 201\u003c\/p\u003e \u003cp\u003eThe Five Whys 204\u003c\/p\u003e \u003cp\u003eGallery Walk 205\u003c\/p\u003e \u003cp\u003eMulti-Voting 207\u003c\/p\u003e \u003cp\u003eDecision Grids 209\u003c\/p\u003e \u003cp\u003eExit Surveys 212\u003c\/p\u003e \u003cp\u003eSurvey Feedback 213\u003c\/p\u003e \u003cp\u003eSystematic Problem Solving 215\u003c\/p\u003e \u003cp\u003eSystematic Problem Solving Worksheets 217\u003c\/p\u003e \u003cp\u003eTroubleshooting 225\u003c\/p\u003e \u003cp\u003eTroubleshooting Worksheet 226\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Eleven—Structured Conversations 227\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStructured Conversation 1–Discovery 228\u003c\/p\u003e \u003cp\u003eStructured Conversation 2–Environmental Scanning 231\u003c\/p\u003e \u003cp\u003eStructured Conversation 3–Team Launch 234\u003c\/p\u003e \u003cp\u003eStructured Conversation 4–Vision and Mission 236\u003c\/p\u003e \u003cp\u003eStructured Conversation 5–Work Planning, Roles, and Responsibilities 239\u003c\/p\u003e \u003cp\u003eStructured Conversation 6–Risk Assessment 241\u003c\/p\u003e \u003cp\u003eStructured Conversation 7–Stakeholder Analysis 245\u003c\/p\u003e \u003cp\u003eStructured Conversation 8–Communication Planning 247\u003c\/p\u003e \u003cp\u003eStructured Conversation 9–Status Update Meeting 249\u003c\/p\u003e \u003cp\u003eStructured Conversation 10–Creative Thinking 251\u003c\/p\u003e \u003cp\u003eStructured Conversation 11–Midpoint Check 254\u003c\/p\u003e \u003cp\u003eStructured Conversation 12–Systematic Problem Solving 257\u003c\/p\u003e \u003cp\u003eStructured Conversation 13–Constructive Controversy 261\u003c\/p\u003e \u003cp\u003eStructured Conversation 14–Survey Feedback 264\u003c\/p\u003e \u003cp\u003eStructured Conversation 15–Interpersonal Issue Resolution 266\u003c\/p\u003e \u003cp\u003eStructured Conversation 16–Overcoming Resistance 269\u003c\/p\u003e \u003cp\u003eStructured Conversation 17–Project Retrospective 273\u003c\/p\u003e \u003cp\u003eStructured Conversation 18–Project Adjournment 275\u003c\/p\u003e \u003cp\u003eAbout the Author 277\u003c\/p\u003e \u003cp\u003eAcknowledgments 279\u003c\/p\u003e \u003cp\u003eBibliography 283\u003c\/p\u003e \u003cb\u003eIngrid Bens (Sarasota, FL)\u003c\/b\u003e is a consultant and trainer whose special areas of expertise are facilitation skills, team building, conflict management, employee and organizational change. She has more than twenty-five years of experience as a workshop leader and organization development consultant. The workshops she currently conducts address core facilitation skills, advanced facilitation skills, and facilitative leadership strategies. Bens is the founder of both Participative Dynamics, a consulting firm located in Sarasota, Florida, and Facilitation Tutor, an on-line learning portal. She is author of 4 Jossey-Bass books and one Pfeiffer assessment.   \u003cp\u003e\u003cb\u003eFACILITATING WITH EASE!\u003c\/b\u003e  \u003c\/p\u003e\u003cp\u003eSince the publication of the first edition of \u003ci\u003eFacilitating With Ease!\u003c\/i\u003e in 2000, this bestselling book has become the \"go-to\" reference for anyone who wants to become skilled in the art of facilitation. These pages are filled with dozens of tools and techniques, surveys and processes to help you make all of your meetings more productive. \u003c\/p\u003e\u003cp\u003eThis latest edition includes a new chapter about how to use questioning to achieve specific goals. It also features a comprehensive collection of structured conversations complete with step-by-step notes for conducting meetings virtually. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eFacilitating With Ease!\u003c\/i\u003e also includes:  \u003c\/p\u003e\u003cul\u003e \u003cli\u003eAn overview of the core practices at the heart of facilitation\u003c\/li\u003e \u003cli\u003eA primer of when and how to use questions\u003c\/li\u003e \u003cli\u003eGuidance for leaders about how to manage neutrality\u003c\/li\u003e \u003cli\u003eImportant tools for helping groups make important decisions\u003c\/li\u003e \u003cli\u003eDetailed process notes for complex group meetings\u003c\/li\u003e \u003c\/ul\u003e  \u003cp\u003e\u003cb\u003ePraise for \u003ci\u003eFACILITATING WITH EASE!\u003c\/i\u003e\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\"If you're only going to buy one book on facilitation, this is the one to buy! That's what we tell the managers, consultants and facilitators who attend our facilitation training programs. It's a gold mine of ideas, resources and practical tools.\" \u003cb\u003e —Ronnie McEwan,\u003c\/b\u003e Director, Kinharvie Institute, Glasgow, Scotland  \u003c\/p\u003e\u003cp\u003e\"I have rarely run into a better collection of pragmatic tips, tools and techniques. If you work with people to accomplish something important, save yourself a lifetime of trial and error: read this book, put its message to use, and start seeing where real collaboration can lead your organization.\" \u003cb\u003e —Adriano Pianesi,\u003c\/b\u003e ParticipAction Consulting, Inc., Washington DC  \u003c\/p\u003e\u003cp\u003e\"Ingrid Bens' masterful book \u003ci\u003eFacilitating With Ease!\u003c\/i\u003e is a must-have for any facilitator regardless of experience. I use it extensively to review processes, tools and techniques before any engagement.\" \u003cb\u003e —George F. Smith,\u003c\/b\u003e CPF, Summit Consultants, Atlanta, Georgia  \u003c\/p\u003e\u003cp\u003e\"\u003ci\u003eFacilitating With Ease!\u003c\/i\u003e provides clear and effective guidelines for group facilitation. In China we are using this book to help organizations develop facilitative leaders who can successfully invoke the spirit of cooperation and team synergy.\" \u003cb\u003e —Ren Wei,\u003c\/b\u003e Professional Facilitator, X'ian, China  \u003c\/p\u003e\u003cp\u003e\"\u003ci\u003eFacilitating With Ease!\u003c\/i\u003e helps beginners as well as experienced facilitators to find their way along different aspects of facilitation. Easy to understand, this book provides insight into the principles of facilitation and shows examples of practical applications for concrete situations.\" \u003cb\u003e —Sieglinde Hinger,\u003c\/b\u003e Siemens Corporation, Austria\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989193736421,"sku":"NP9781119434252","price":79.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119434252.jpg?v=1761783157","url":"https:\/\/k12savings.com\/products\/facilitating-with-ease-isbn-9781119434252","provider":"K12savings","version":"1.0","type":"link"}