{"product_id":"execution-excellence-isbn-9781119196464","title":"Execution Excellence","description":"\u003cb\u003eA hands-on guidebook for making your strategy work with effective Balanced Scorecard design, deployment, and maintenance\u003c\/b\u003e \u003cp\u003e\u003ci\u003eExecution Excellence\u003c\/i\u003e is the practitioner's guide to real-world implementation. Designed by a Balanced Scorecard (BSC) thought leader with 30 years of experience and over 300 global implementations under his belt across a range of industry sectors, this guide gives you a hands-on framework for putting the BSC methodology into action. Clear, concise, and easy to read, this book skips the theoretical exposition to get right to the point—how can companies use BSC to effectively deploy strategy and drive individual and enterprise performance? You'll find the answers here. The discussion outlines the ways in which firms commonly fail in implementing BSC. These failures can be traced back to common design and implementation flaws: making the process too complicated and focusing on the BSC process rather than the outcome. The discussion will also cover design optimization across a range of key industry sectors. You'll gain expert insight into avoiding these missteps and the practical tools and perspective you need to implement BSC correctly the first time.\u003c\/p\u003e \u003cp\u003eWhile the Balanced Scorecard framework is widely accepted and praised, about half of firms that implement it fail to realize the full benefits. The fault lies not with the framework, but with the design, and more importantly—execution. This book gives you the information and tools you need to adopt BSC successfully.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eDesign a BSC that truly and simply reflects your strategy\u003c\/li\u003e \u003cli\u003eCustomize the BSC to reflect your industry's uniqueness\u003c\/li\u003e \u003cli\u003eDefine clear measurements and ownership that suit your strategy\u003c\/li\u003e \u003cli\u003eDevelop a framework for efficient data collection and reporting\u003c\/li\u003e \u003cli\u003eImplement effective reviews to keep your business on track\u003c\/li\u003e \u003cli\u003eUse your Balanced Scorecard data to close performance gaps\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eDeveloped in the early 1990s, the Balanced Scorecard framework has been recognized as one of the most seminal business ideas in the last 75 years. Thousands of companies around the world use BSC to create and maintain a performance-oriented enterprise, yet just as many try and fail. \u003ci\u003eExecution Excellence\u003c\/i\u003e shows you what you need to know and do to become a BSC success story.\u003c\/p\u003e Preface xv \u003cp\u003eAcknowledgments xvii\u003c\/p\u003e \u003cp\u003e\u003cb\u003eI THE REALWORLD OF STRATEGY 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1 The Global Business Environment in Today’s Flat World: News Flows Faster than Water! 3\u003c\/p\u003e \u003cp\u003eSo Where Do We Go from Here? 5\u003c\/p\u003e \u003cp\u003eWhat Does That Mean? 5\u003c\/p\u003e \u003cp\u003e2 The Evolving Role of Strategy: Is Strategy Dead? 7\u003c\/p\u003e \u003cp\u003eBlue-Sky Strategy 8\u003c\/p\u003e \u003cp\u003eBack-to-Basics Strategy 8\u003c\/p\u003e \u003cp\u003e3 Strategy Formulation: Building a Strategy that Works 11\u003c\/p\u003e \u003cp\u003eExternal Assessment 12\u003c\/p\u003e \u003cp\u003eInternal Assessment 12\u003c\/p\u003e \u003cp\u003e4 Strategy Execution: It’s All About the Implementation 17\u003c\/p\u003e \u003cp\u003e5 The Business Planning Process: Don’t Let the Process Overrun You 19\u003c\/p\u003e \u003cp\u003eOwnership 21\u003c\/p\u003e \u003cp\u003e\u003cb\u003eII INTRODUCING THE BALANCED SCORECARD 23\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6 Introducing the Balanced Scorecard: Circa 1992 and Still Going Strong 25\u003c\/p\u003e \u003cp\u003eHistory 25\u003c\/p\u003e \u003cp\u003eBasic BSC Framework 26\u003c\/p\u003e \u003cp\u003eDesign 29\u003c\/p\u003e \u003cp\u003eImplementation 30\u003c\/p\u003e \u003cp\u003eCascades 30\u003c\/p\u003e \u003cp\u003eIndividual BSC 30\u003c\/p\u003e \u003cp\u003eUsing the BSC to Formulate Strategy 31\u003c\/p\u003e \u003cp\u003e7 Challenges in Implementing the Balanced Scorecard Successfully: Time to Put on a Helmet! 33\u003c\/p\u003e \u003cp\u003eGeneral Challenges 33\u003c\/p\u003e \u003cp\u003eDesign Challenges 35\u003c\/p\u003e \u003cp\u003eImplementation Challenges 37\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIII CHALLENGES IN BALANCED SCORECARD DESIGN 41\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8 Designing the Strategy Map: Keep It Lite 43\u003c\/p\u003e \u003cp\u003eIntroduction 43\u003c\/p\u003e \u003cp\u003eDesign Methodology 44\u003c\/p\u003e \u003cp\u003eStrategy Map Design Components 45\u003c\/p\u003e \u003cp\u003eImpact of Industry Customization and Support Functions on Strategy Map Design 49\u003c\/p\u003e \u003cp\u003eStrategy Map Design for Nonprofit and Government Organizations 52\u003c\/p\u003e \u003cp\u003eThe Concept of the Linkage Model 52\u003c\/p\u003e \u003cp\u003eDesigning a Lite Version of a Strategy Map for Board Reporting: Strategic Themes 54\u003c\/p\u003e \u003cp\u003e9 Defining Objectives: The Wordsmith’s Challenge 55\u003c\/p\u003e \u003cp\u003eThe Bad Way 55\u003c\/p\u003e \u003cp\u003eThe Good Way 56\u003c\/p\u003e \u003cp\u003eCustomer Objectives 58\u003c\/p\u003e \u003cp\u003e10 Picking Owners: Four Executives Don’t Run a Company 61\u003c\/p\u003e \u003cp\u003eOwning the Formulation 61\u003c\/p\u003e \u003cp\u003eOwning the Execution 62\u003c\/p\u003e \u003cp\u003eHow Does Ownership Really Work in a BSC Meeting? 63\u003c\/p\u003e \u003cp\u003eBSC Ownership versus Individual Performance Measures 64\u003c\/p\u003e \u003cp\u003e11 The Art of Measurement: Lead, Lag, and How Many Are Enough 67\u003c\/p\u003e \u003cp\u003eIntroduction 67\u003c\/p\u003e \u003cp\u003eFinancial and Non-financial Measures 68\u003c\/p\u003e \u003cp\u003eLead and Lag Measures 69\u003c\/p\u003e \u003cp\u003eStrategic versus Non-strategic Measures 69\u003c\/p\u003e \u003cp\u003eFinancial Measures 70\u003c\/p\u003e \u003cp\u003eCustomer Measures 70\u003c\/p\u003e \u003cp\u003eInternal Perspective 72\u003c\/p\u003e \u003cp\u003eLearning and Growth Measures 73\u003c\/p\u003e \u003cp\u003eMeasurement Formulas 74\u003c\/p\u003e \u003cp\u003eData Sources 75\u003c\/p\u003e \u003cp\u003eWhat about Missing Data Sources? 76\u003c\/p\u003e \u003cp\u003eHow Many Are Enough? 76\u003c\/p\u003e \u003cp\u003e12 Units and Frequency of Measurement: Stay Honest 79\u003c\/p\u003e \u003cp\u003eUnits of Measurement 80\u003c\/p\u003e \u003cp\u003eKey Milestone Indicators (KMS) 80\u003c\/p\u003e \u003cp\u003eDecimals 81\u003c\/p\u003e \u003cp\u003eFrequency of Measurement 81\u003c\/p\u003e \u003cp\u003e13 Target Setting: Actionable or Aspirational? 83\u003c\/p\u003e \u003cp\u003eTarget Intensity 83\u003c\/p\u003e \u003cp\u003eHow Many Targets to Set of Each Kind? 85\u003c\/p\u003e \u003cp\u003eTarget-Setting Benchmarks 86\u003c\/p\u003e \u003cp\u003eTarget Calculation 88\u003c\/p\u003e \u003cp\u003e14 Initiative Alignment: Are You Overrun with Projects? 89\u003c\/p\u003e \u003cp\u003e15 Designing Cascades: Top Down or Bottom Up 93\u003c\/p\u003e \u003cp\u003eIntroduction 93\u003c\/p\u003e \u003cp\u003eThe Next Level Cascade: Functional Organization 95\u003c\/p\u003e \u003cp\u003eMulti-divisional Structures and Cascades 96\u003c\/p\u003e \u003cp\u003e16 Aligning Individual and Enterprise Performance: Unlocking Human Capital 99\u003c\/p\u003e \u003cp\u003eIntroduction 99\u003c\/p\u003e \u003cp\u003eThe Right Way 100\u003c\/p\u003e \u003cp\u003eMeasures 101\u003c\/p\u003e \u003cp\u003eCascading Weights and Measures 102\u003c\/p\u003e \u003cp\u003eBands 103\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIV CHALLENGES IN IMPLEMENTATION 105\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e17 Selecting the Right Balanced Scorecard Coordinator: Not the Audit Team, Please! 107\u003c\/p\u003e \u003cp\u003eIntroduction 107\u003c\/p\u003e \u003cp\u003eThe BSC Coordinator 108\u003c\/p\u003e \u003cp\u003eCascade Coordinators 113\u003c\/p\u003e \u003cp\u003e18 Get Ready for the First Reporting: Sixty Days to Lift-Off! 115\u003c\/p\u003e \u003cp\u003eIntroduction 115\u003c\/p\u003e \u003cp\u003eTimelines 115\u003c\/p\u003e \u003cp\u003eThe Accuracy of a Measure 118\u003c\/p\u003e \u003cp\u003eYou Missed the Start of the Year 118\u003c\/p\u003e \u003cp\u003e19 How Should the First Meeting Run? And How Frequently? 121\u003c\/p\u003e \u003cp\u003eIntroduction 121\u003c\/p\u003e \u003cp\u003eDeck Pre-distribution 122\u003c\/p\u003e \u003cp\u003eBSC Coordinator’s Role 123\u003c\/p\u003e \u003cp\u003eThe Discussion 124\u003c\/p\u003e \u003cp\u003eThe Discussion on Initiatives 126\u003c\/p\u003e \u003cp\u003eMeeting Closure 128\u003c\/p\u003e \u003cp\u003eWhat about the Cascade Scorecard Meetings? 128\u003c\/p\u003e \u003cp\u003eConclusion 128\u003c\/p\u003e \u003cp\u003e20 What About Scorecard Automation? Mobile and Dynamic Scorecards 129\u003c\/p\u003e \u003cp\u003eIntroduction 129\u003c\/p\u003e \u003cp\u003eThe Excuse to Automate 129\u003c\/p\u003e \u003cp\u003eWhen to Automate? 130\u003c\/p\u003e \u003cp\u003eComponents of BSC Automation 131\u003c\/p\u003e \u003cp\u003eThe Automation Process: The Data Challenge 132\u003c\/p\u003e \u003cp\u003eBenefits of BSC Automation 133\u003c\/p\u003e \u003cp\u003e21 What Happens After a Meeting? Making Sure the Traction Lasts the Whole Month 135\u003c\/p\u003e \u003cp\u003eIntroduction 135\u003c\/p\u003e \u003cp\u003eCirculation of Post-meeting Deck 136\u003c\/p\u003e \u003cp\u003eFollow-up Action 136\u003c\/p\u003e \u003cp\u003eComplaining 137\u003c\/p\u003e \u003cp\u003eEnsure Cascade Alignment 137\u003c\/p\u003e \u003cp\u003eInitiative Action 138\u003c\/p\u003e \u003cp\u003eAn Unfortunate Case Study: Blowing Up a $5 Billion Company 138\u003c\/p\u003e \u003cp\u003e22 The Communication Challenge: It’s Like Keys to the Executive Washroom 141\u003c\/p\u003e \u003cp\u003eAn Unfortunate Case Study: Paper on the Walls 141\u003c\/p\u003e \u003cp\u003eStart at the Design Stage 142\u003c\/p\u003e \u003cp\u003eAt the Reporting Stage 143\u003c\/p\u003e \u003cp\u003eBoard Reporting 143\u003c\/p\u003e \u003cp\u003eUsing It to Build a Training Agenda 144\u003c\/p\u003e \u003cp\u003e23 What Happens If Performance Does Not Improve? Patience and Speed Go Together 145\u003c\/p\u003e \u003cp\u003eIntroduction 145\u003c\/p\u003e \u003cp\u003eIt’s Not a Formula 1 Car 145\u003c\/p\u003e \u003cp\u003eWhat If There is No Cause and Effect? 147\u003c\/p\u003e \u003cp\u003eToo Many Reds 148\u003c\/p\u003e \u003cp\u003eThe CEO Is Not Pushing the Agenda 149\u003c\/p\u003e \u003cp\u003eThe Ownership of the Strategy Is Wrongly Placed 150\u003c\/p\u003e \u003cp\u003e24 Running a Best-in-Class Project Management Office: You Can’t Do It without a Command Center 153\u003c\/p\u003e \u003cp\u003eEverything Is a Project 153\u003c\/p\u003e \u003cp\u003eThe Evolving Landscape of Project and Program Management 154\u003c\/p\u003e \u003cp\u003eThe Program Manager’s Role 155\u003c\/p\u003e \u003cp\u003eAn Effective PMO 155\u003c\/p\u003e \u003cp\u003ePMO Knowledge Areas 156\u003c\/p\u003e \u003cp\u003ePMO Process Groups 159\u003c\/p\u003e \u003cp\u003ePMO Maturity Levels 160\u003c\/p\u003e \u003cp\u003ePMO Types and Approaches 161\u003c\/p\u003e \u003cp\u003eCritical Success Factors to Set Up an Effective PMO 162\u003c\/p\u003e \u003cp\u003eLinking the PMO to Strategy through the Balanced Scorecard 163\u003c\/p\u003e \u003cp\u003e25 Oops. The Strategy Has Changed: What Happens Now? 167\u003c\/p\u003e \u003cp\u003eIntroduction 167\u003c\/p\u003e \u003cp\u003eMidyear Strategy Change 167\u003c\/p\u003e \u003cp\u003eAnnual Strategy Review 170\u003c\/p\u003e \u003cp\u003e\u003cb\u003eV CONCLUSION 173\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e26 Conclusion 175\u003c\/p\u003e \u003cp\u003eMake Your Strategy Positive 175\u003c\/p\u003e \u003cp\u003eExecution Is about Focus 177\u003c\/p\u003e \u003cp\u003eFocus and Measurement 178\u003c\/p\u003e \u003cp\u003eOwnership 178\u003c\/p\u003e \u003cp\u003eStay on Track 178\u003c\/p\u003e \u003cp\u003eYouth Matters 179\u003c\/p\u003e \u003cp\u003eGray Hair Matters 179\u003c\/p\u003e \u003cp\u003eAppendix A: Industry and Function Specific Strategy Maps and Scorecards 181\u003c\/p\u003e \u003cp\u003eAppendix B: Bank Case Study 227\u003c\/p\u003e \u003cp\u003eAppendix C: Textile Company Case Study 235\u003c\/p\u003e \u003cp\u003eAppendix D: Travel and Tourism Case Study 245\u003c\/p\u003e \u003cp\u003eAppendix E: Illustrative Financial Measures by Industry 255\u003c\/p\u003e \u003cp\u003eAbout the Author 259\u003c\/p\u003e \u003cp\u003eIndex 261\u003c\/p\u003e   \u003cp\u003e\u003cb\u003eSANJIV ANAND\u003c\/b\u003e is the Chairman of Cedar Management Consulting International, a global management consulting firm with over 800 clients and a network of offices worldwide. He is considered a Strategy and Balanced Scorecard thought leader, with more than thirty years of global management consulting experience and 300 Balanced Scorecard designs executed across a wide range of industry sectors. He is a Harvard Business School and NYU Stern Alumnus, and a former YPO Chapter Chair.     \u003c\/p\u003e\u003cp\u003eSuccessfully executing strategy is the holy grail of business. For years, at least 50% of the firms that have successfully formulated strategy, have struggled to get the execution right. The problem is the same whether it is a small, medium or large enterprise, anywhere on the planet, in any industry. The challenge is compounded in a flat world, where markets and competition have no boundaries. \u003c\/p\u003e\u003cp\u003eSanjiv Anand brings his thirty years of consulting experience of crisscrossing the globe, helping clients across industries, of all shapes and sizes, make strategy work and bring execution excellence to their firms. And the framework he has used is the renowned Balanced Scorecard (BSC) framework, the world's leading strategy execution and performance management system. \u003c\/p\u003e\u003cp\u003eThis book is less about the theory of the BSC, and more about how to effectively use the BSC to execute strategy based on the over 300 scorecards designed by Anand, and his team. The book covers: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eThe relevance of strategy in a flat world.Is it dead?\u003c\/li\u003e \u003cli\u003eCritical components of effective business planning\u003c\/li\u003e \u003cli\u003eA Balanced Scorecard overview\u003c\/li\u003e \u003cli\u003eGetting the BSC design just right –Strategy Map and Balanced Scorecard\u003c\/li\u003e \u003cli\u003eBeing practical about objectives, measures, ownership, and target setting\u003c\/li\u003e \u003cli\u003eGetting the BSC execution right – from the first meeting to all the pit falls that follow\u003c\/li\u003e \u003cli\u003eDesigning cascade scorecards that align with the corporate scorecard\u003c\/li\u003e \u003cli\u003eGetting individual scorecards right\u003c\/li\u003e \u003cli\u003eMaking strategy work for your firm\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cb\u003eMost importantly, the book has real world examples of Strategy Maps and Scorecards across 10 different industries, along with case studies of successful implementation of the BSC.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eMake strategy work for your business and achieve its greatest potential with \u003ci\u003eExecution Excellence !\u003c\/i\u003e   \u003c\/p\u003e\u003cp\u003e\u003cb\u003ePraise for EXECUTION EXCELLENCE\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"\u003ci\u003eExecution Excellence\u003c\/i\u003e is a very clear roadmap for any manager serious about improving performance with a team. Sanjiv has decades of experience solving problems with real-world companies and the challenges they face. This is a superb summary of his learning, communicated in concise, specific and easy to understand steps. I highly recommend it.\"\u003cbr\u003e\u003cb\u003e—RON SANDERS,\u003c\/b\u003e President, Warner Bros. Worldwide Home Entertainment\u003c\/p\u003e \u003cp\u003e\"This book is full of sensible, practical advice on how to improve your business using the powerful tools of the Balanced Scorecard. Businesses of all types can see how to achieve their goals more effectively and quickly if they adopt the techniques shown here. Read and prosper!\"\u003cbr\u003e\u003cb\u003e—JON MOULTON,\u003c\/b\u003e Founder and Managing Partner, Better Capital\u003c\/p\u003e \u003cp\u003e\"Sanjiv certainly did not disappoint. The book is certainly a compendium of incredible experience he has had as a Consultant in different circumstances. It makes for extremely interesting reading. It is full of substance with practical and implementable suggestions and explains in an incredibly simple and straight forward manner how a tool like the Balance Scorecard can help in terms of framing and implementing business strategy in today's complex and multi dimensional business world.\"\u003cbr\u003e\u003cb\u003e—AKHIL GUPTA,\u003c\/b\u003e Vice Chairman, Bharti Enterprises\u003c\/p\u003e \u003cp\u003e\"If you ever wondered how great generals manage their troops, this is your chance. Sanjiv is the general when it comes to implementing the BSC, having seen him in board rooms. If you are passionate about execution, then this is your back pocket guide. If you want more, read between the lines.\"\u003cbr\u003e\u003cb\u003e—SALEH LOOTAH,\u003c\/b\u003e Chairman, Ssl Holdings, Former Board Member, Dubai Islamic Bank\u003c\/p\u003e \u003cp\u003e\"Sanjiv's thirty year experience in helping firms drive enterprise and individual performance, and bringing alignment between these components comes clearly through in this book. The insights are practical, global, and across industry sectors. A must read!\"\u003cbr\u003e\u003cb\u003e—LEENA NAIR,\u003c\/b\u003e Chief Hr Officer, Unilever\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989182824677,"sku":"NP9781119196464","price":28.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119196464.jpg?v=1761783120","url":"https:\/\/k12savings.com\/products\/execution-excellence-isbn-9781119196464","provider":"K12savings","version":"1.0","type":"link"}