{"product_id":"engagement-isbn-9781119150831","title":"Engagement","description":"\u003cb\u003eMaster the interpersonal side of management to enhance productivity and boost success\u003c\/b\u003e \u003cp\u003e\u003ci\u003eEngagement\u003c\/i\u003e is the manager's essential primer for dealing with difficult people and managing your team. Bestselling authors Lee G. Bolman and Joan V. Gallos are back with an engaging business novella that relates real, practical techniques captured in the 4-step SURE model for handling people problems. The story centers around a manager in a new job, and her experiences applying the four steps in leading her new team. Brief interludes punctuate the story throughout to provide room for reflection, and to explain the complex interpersonal dynamics at play in commonly encountered situations. Key lessons are underscored as the foundation for a sound people strategy, and the features and details of each rule are laid out in a clear, concise manner. You'll learn alongside the story's manager as she uses the model to find artful solutions to problems that could have easily derailed her chances of success. \u003c\/p\u003e\u003cp\u003ePeople are the hardest part of a manger's job. No matter how well-matched their skill sets, there is always the potential for interpersonal conflicts and strains to throw the team off-course. This book shows you deft strategies for addressing those challenges with a well thought-out framework for getting your team fully invested in the group's success. \u003c\/p\u003e\u003cul\u003e \u003cli\u003eFind creative solutions to persistent issues\u003c\/li\u003e \u003cli\u003eDig into the interpersonal dynamics at work\u003c\/li\u003e \u003cli\u003eLearn how to handle—and manage—difficult people\u003c\/li\u003e \u003cli\u003eApply key strategies for engaging the team\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThis compact, easy-to-apply set of guidelines draws on your leadership skills while providing a strong foundation for a new managerial approach. Effective management is frequently a tightrope between results and morale, and \u003ci\u003eEngagement\u003c\/i\u003e shows you how to find your balance and steady your team. \u003c\/p\u003e\u003cp\u003ePREFACE xiii\u003c\/p\u003e \u003cp\u003eINTRODUCTION xvii\u003c\/p\u003e \u003cp\u003eSURE Rules of Engagement xx\u003c\/p\u003e \u003cp\u003eHow to Use This Book xxv\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART I REALITY 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCHAPTER 1 The Choice 3\u003c\/p\u003e \u003cp\u003eCHAPTER 2 The Boss 5\u003c\/p\u003e \u003cp\u003eCHAPTER 3 A Single Step 7\u003c\/p\u003e \u003cp\u003eINTERLUDE 1 Coping with Bullies 8\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART II BEGINNINGS ARE EVERYTHING 15\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCHAPTER 4 The Motley Crew 17\u003c\/p\u003e \u003cp\u003eCHAPTER 5 SOS 20\u003c\/p\u003e \u003cp\u003eCHAPTER 6 The Ally 23\u003c\/p\u003e \u003cp\u003eINTERLUDE 2 Managing the Boss 25\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART III COMPLEX CHARACTERS 33\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCHAPTER 7 Madison 35\u003c\/p\u003e \u003cp\u003eCHAPTER 8 Data 39\u003c\/p\u003e \u003cp\u003eCHAPTER 9 Underperforming 41\u003c\/p\u003e \u003cp\u003eCHAPTER 10 The Check-in 44\u003c\/p\u003e \u003cp\u003eINTERLUDE 3 Learning with Tenacity 49\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART IV THE PLOT THICKENS 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCHAPTER 11 Clarity 57\u003c\/p\u003e \u003cp\u003eCHAPTER 12 Checking It Twice 59\u003c\/p\u003e \u003cp\u003eCHAPTER 13 Production 62\u003c\/p\u003e \u003cp\u003eINTERLUDE 4 Leading with Purpose 65\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART V FIX OR FOLD 71\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCHAPTER 14 Sales 73\u003c\/p\u003e \u003cp\u003eCHAPTER 15 A Warning from Michael 77\u003c\/p\u003e \u003cp\u003eCHAPTER 16 Hate Your Boss? 79\u003c\/p\u003e \u003cp\u003eCHAPTER 17 In Sheep’s Clothing 82\u003c\/p\u003e \u003cp\u003eCHAPTER 18 Fire Your Star? 86\u003c\/p\u003e \u003cp\u003eCHAPTER 19 Back to the Boss 90\u003c\/p\u003e \u003cp\u003eINTERLUDE 5 Move On? Push Out? 92\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART VI TEAM WORK 99\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCHAPTER 20 The Game Plan 101\u003c\/p\u003e \u003cp\u003eINTERLUDE 6 A SURE Tour de Force 106\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART VII A HAPPY ENDING? 111\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCHAPTER 21 The New Boss 113\u003c\/p\u003e \u003cp\u003eEPILOGUE THE SURE ROUTE TO SUCCESS: ENGAGEMENT 117\u003c\/p\u003e \u003cp\u003eThe SURE Principles: Remember the Basics 120\u003c\/p\u003e \u003cp\u003eConclusion 125\u003c\/p\u003e \u003cp\u003eTHE SKILLS OF ENGAGEMENT TUTORIAL 126\u003c\/p\u003e \u003cp\u003eStop, Look, and Learn 128\u003c\/p\u003e \u003cp\u003eUnhook 136\u003c\/p\u003e \u003cp\u003eRevise the Script 146\u003c\/p\u003e \u003cp\u003eEngage—Evolve or Exit 150\u003c\/p\u003e \u003cp\u003eNOTES 155\u003c\/p\u003e \u003cp\u003eACKNOWLEDGMENTS 166\u003c\/p\u003e \u003cp\u003eABOUT THE AUTHORS 169\u003c\/p\u003e \u003cp\u003eINDEX 173\u003c\/p\u003e   \u003cp\u003e\u003cb\u003eLEE G. BOLMAN\u003c\/b\u003e holds the Marion Bloch Missouri Chair in Leadership at the Henry W. Bloch School of Management at the University of Missouri – Kansas City. He is the coauthor of \u003ci\u003eHow Great Leaders Think; Reframing Organizations; The Wizard\u003c\/i\u003e \u003ci\u003eand\u003c\/i\u003e \u003ci\u003ethe Warrior;\u003c\/i\u003e and \u003ci\u003eLeading with Soul\u003c\/i\u003e, all from Jossey-Bass. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eJOAN V. GALLOS\u003c\/b\u003e is professor of leadership at Wheelock College, where she also served as Vice President for Academic Affairs. Gallos is coauthor of T\u003ci\u003eeaching Diversity: Listening to the Soul, Speaking from the Heart;\u003c\/i\u003e editor of both \u003ci\u003eOrganization Development:\u003c\/i\u003e \u003ci\u003eA Jossey-Bass Reader\u003c\/i\u003e and \u003ci\u003eBusiness Leadership: A Jossey-Bass Reader (second edition)\u003c\/i\u003e; and creator of the teaching materials for the full Jossey-Bass Reader Series. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eBOLMAN and GALLOS\u003c\/b\u003e are the co-authors of \u003ci\u003eReframing Academic Leadership\u003c\/i\u003e, also published by Jossey-Bass.    \u003c\/p\u003e\u003cp\u003e\u003cb\u003eThe essential resource for mastering the interpersonal side of managemen\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eEngagement\u003c\/i\u003e, bestselling authors Lee G. Bolman and Joan V. Gallos offer a compelling workplace parable to illustrate the strategies and skills needed to make unworkable relationships positive and productive. The book introduces the four-step SURE model, which offers rules of engagement for staying alert, grounded, and productive when faced with the prickly, taxing, or toxic folks who block progress, weigh you down, undermine your confidence, leave chaos in their wake, and cause a disproportionate share of headaches and sleepless nights. \u003c\/p\u003e\u003cp\u003eBolman and Gallos advocate that deeply engaging oneself, one another, and the situation is the best route to transform difficult relationships. They show how to unhook from the anger, stress, and frustration that limit your ability to see and appreciate better possibilities. \u003c\/p\u003e\u003cp\u003eWorking with difficult people—a problem employee, bully boss, chronically complaining coworker, mean-spirited associate, Machia-vellian teammate, or troubled colleague—all take a combination of strategy, confidence, determination, and skill. The authors show how to apply the four-step SURE model for overcoming the obstacles and frustrations that difficult people present. \u003c\/p\u003e\u003cp\u003eBecause it is written as a parable, \u003ci\u003eEngagement\u003c\/i\u003e offers you the opportunity to slow down and think about your reactions, compare your solutions with others, and view events through multiple perspectives—your own, the authors, and the characters in the story. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eEngagement\u003c\/i\u003e helps to better understand yourself, respond more effectively in your workplace, and handle challenges in ways that bring out the best in you and others.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989135212773,"sku":"NP9781119150831","price":28.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119150831.jpg?v=1761782938","url":"https:\/\/k12savings.com\/products\/engagement-isbn-9781119150831","provider":"K12savings","version":"1.0","type":"link"}