{"product_id":"effective-operations-and-controls-for-the-small-privately-held-business-isbn-9780470222768","title":"Effective Operations and Controls for the Small Privately Held Business","description":"Effective Operations and Controls for the Small Privately Held Business\u003cbr\u003e \u003cbr\u003e \"Rob Reider is the ultimate 'on-target' consultant to the small business. Whether you are just starting out or have been in a small business for years, this book is a must-read. It is concise, clear, organized and addresses the management, financial, and personnel issues that confront and often destroy small business--eighty percent of all the businesses in America.\"\u003cbr\u003e --Tom Torgerson, CPA, President, Torgerson AssociatesManagement and Financial Consultants\u003cbr\u003e \u003cbr\u003e \"Dr. Reider's emphasis on first understanding the small business environment and then identifying and integrating individual business goals addresses a critical entry point for new business owners. His detailed advice around realistic issues emphasizes a solutions-based orientation that provides even the novice with keys to successful business practices.\"\u003cbr\u003e --Linda Lippitt, PhD, Director, Learning Legacies\u003cbr\u003e \u003cbr\u003e \"Rob Reider is an experienced consultant, seminar facilitator, and author who has written an important book for small business owners and managers. The topics included are relevant to privately owned business managers who consider their organizations to be 'small businesses' regardless of their actual sales volume. This is a book that should be on the bookshelf of every businessperson with responsibility for the management of a small privately owned business.\"\u003cbr\u003e --Peter B. Heyler, PBH Executive Services\u003cbr\u003e \u003cbr\u003e \"(This book) is an excellent resource not just for the small business owner, but also for colleges and universities. Any higher education institution that has a business program entrepreneurial component will find this book invaluable.\"\u003cbr\u003e --Steve C. Martinez, PhD, Director, New Mexico Highlands University, Santa Fe and Espanola Centers \u003cp\u003ePreface xi\u003c\/p\u003e \u003cp\u003eAcknowledgment xvii\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Understanding the Small Business Environment 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding the Small Business 1\u003c\/p\u003e \u003cp\u003eSmall Business Management 4\u003c\/p\u003e \u003cp\u003eSmall Business Computerization 5\u003c\/p\u003e \u003cp\u003eOperational Management Function 7\u003c\/p\u003e \u003cp\u003eThe Family Business 8\u003c\/p\u003e \u003cp\u003eBasic Operating Formula 16\u003c\/p\u003e \u003cp\u003eWhy the Small Business is in Existence 16\u003c\/p\u003e \u003cp\u003eBusinesses the Small Business is Not In 17\u003c\/p\u003e \u003cp\u003eHelpful Systems 21\u003c\/p\u003e \u003cp\u003eManagement Responsibility 21\u003c\/p\u003e \u003cp\u003eOperating Areas to Be Addressed 22\u003c\/p\u003e \u003cp\u003eEconomy, Efficiency, and Effectiveness 29\u003c\/p\u003e \u003cp\u003eThe Initial Survey 31\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Strategic Concepts 35\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStrategy Development 36\u003c\/p\u003e \u003cp\u003eStrategies for Competitive Advantage 37\u003c\/p\u003e \u003cp\u003eOther Strategies to Exploit 40\u003c\/p\u003e \u003cp\u003eBusiness Models 42\u003c\/p\u003e \u003cp\u003eFront-End Strategy Analysis 43\u003c\/p\u003e \u003cp\u003eOverview of the Strategy Development Process 44\u003c\/p\u003e \u003cp\u003eSome Basic Business Principles 49\u003c\/p\u003e \u003cp\u003eMental Models and Belief Systems 50\u003c\/p\u003e \u003cp\u003eSituational Analysis: Planning Questions 52\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Planning and Budgeting: Identifying the Right Direction and Staying On the Path 57\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRelationship between the Planning and Budgeting Process 58\u003c\/p\u003e \u003cp\u003ePlanning Process 62\u003c\/p\u003e \u003cp\u003eBudgeting Defined 65\u003c\/p\u003e \u003cp\u003eDeveloping and Monitoring the Budget 67\u003c\/p\u003e \u003cp\u003eNonmanufacturing Budgets 68\u003c\/p\u003e \u003cp\u003eConclusion 69\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Improving Customer Service 73\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNew-Customer Quest 75\u003c\/p\u003e \u003cp\u003eServicing Present Customers 76\u003c\/p\u003e \u003cp\u003eStriving for Outstanding Customer Service 78\u003c\/p\u003e \u003cp\u003eGolden Rule of Customer Service 88\u003c\/p\u003e \u003cp\u003eLooking at Customer Service from a Fresh Perspective 98\u003c\/p\u003e \u003cp\u003eTips for Terrific Touchpoints 100\u003c\/p\u003e \u003cp\u003eTips for Avoiding Traps that Trip You Up 102\u003c\/p\u003e \u003cp\u003eTips for Watching Out for Traps 107\u003c\/p\u003e \u003cp\u003eMaking that Great Customer Service Last: Keep the Romance in the Relationship 107\u003c\/p\u003e \u003cp\u003eConclusion 108\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Cash Conversion 111\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCash Conversion Basics 112\u003c\/p\u003e \u003cp\u003eCash Conversion Objectives 119\u003c\/p\u003e \u003cp\u003eProfitability versus Liquidity 120\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Sales Function 129\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePurpose of the Sales Function 130\u003c\/p\u003e \u003cp\u003eSales Function in Business for Itself 132\u003c\/p\u003e \u003cp\u003eProduct Analysis 133\u003c\/p\u003e \u003cp\u003eSales and Product Controls 135\u003c\/p\u003e \u003cp\u003eSales Forecasts 138\u003c\/p\u003e \u003cp\u003ePricing Strategies 139\u003c\/p\u003e \u003cp\u003eMethods of Sales 144\u003c\/p\u003e \u003cp\u003eMethods of Compensation 145\u003c\/p\u003e \u003cp\u003eSales Information and Reporting Systems 147\u003c\/p\u003e \u003cp\u003ePerforming the Sales Function Analysis 148\u003c\/p\u003e \u003cp\u003eSales Function Desirable Practices 149\u003c\/p\u003e \u003cp\u003eConclusion 151\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Cost Considerations 153\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCost Classifications 154\u003c\/p\u003e \u003cp\u003eManufacturing versus Nonmanufacturing Costs 154\u003c\/p\u003e \u003cp\u003eActivity-Based Costing Overview 157\u003c\/p\u003e \u003cp\u003eCost Elements 170\u003c\/p\u003e \u003cp\u003eCost Reduction Analysis: Traditional versus ABC 179\u003c\/p\u003e \u003cp\u003eCustomer Cost Concepts 183\u003c\/p\u003e \u003cp\u003eAnalysis of Cost Behavior 189\u003c\/p\u003e \u003cp\u003eConclusion 196\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Accounting Operations: Functional Considerations 199\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAccouting Function 200\u003c\/p\u003e \u003cp\u003eFunction Analysis 201\u003c\/p\u003e \u003cp\u003eChoosing What to Analyze 202\u003c\/p\u003e \u003cp\u003eFinancial Reporting 208\u003c\/p\u003e \u003cp\u003eOperational Analysis Survey Form 208\u003c\/p\u003e \u003cp\u003eAnalysis of Functional Costs 212\u003c\/p\u003e \u003cp\u003eDeveloping Recommendations 216\u003c\/p\u003e \u003cp\u003eConclusion 224\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Operational Reporting Considerations 227\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSmall Business’s Numbers 228\u003c\/p\u003e \u003cp\u003eFinancial and Operating Ratio Analysis 238\u003c\/p\u003e \u003cp\u003eKey Operating Statistics 249\u003c\/p\u003e \u003cp\u003eConclusion 259\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Internal Controls for the Small Business 263\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat is Business Risk? 264\u003c\/p\u003e \u003cp\u003eInternal Controls as Best Practices 267\u003c\/p\u003e \u003cp\u003eSmall Business Stakeholders 268\u003c\/p\u003e \u003cp\u003eInternal Control Concepts 269\u003c\/p\u003e \u003cp\u003eInternal Control Objectives 273\u003c\/p\u003e \u003cp\u003eConsideration of Fraud 274\u003c\/p\u003e \u003cp\u003eInternal Control Considerations 278\u003c\/p\u003e \u003cp\u003eHow to Segregate Duties (at a Work or Activity-Unit Level) 285\u003c\/p\u003e \u003cp\u003ePerformance Measures 286\u003c\/p\u003e \u003cp\u003eInternal Control Review: The 12-Step Program 289\u003c\/p\u003e \u003cp\u003eInternal Controls for Operations 292\u003c\/p\u003e \u003cp\u003eEffective Controls by Type of Business 298\u003c\/p\u003e \u003cp\u003eConclusion 310\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Information Technology Control Considerations 313\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOverview of Computer Operations 315\u003c\/p\u003e \u003cp\u003eControl Objectives for IT 316\u003c\/p\u003e \u003cp\u003eIT Controls 319\u003c\/p\u003e \u003cp\u003eCommon Small Business IT Control Weaknesses 335\u003c\/p\u003e \u003cp\u003eIT Control Examples 337\u003c\/p\u003e \u003cp\u003eDeveloping a Web Site 345\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Organization Structure and the Role of Management 355\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOrganizing the Small Business 356\u003c\/p\u003e \u003cp\u003eWhy Organize? 359\u003c\/p\u003e \u003cp\u003eBuilding the Small Business Organization Structure 365\u003c\/p\u003e \u003cp\u003eComparisons between Individuals 369\u003c\/p\u003e \u003cp\u003eWhat is Management? 370\u003c\/p\u003e \u003cp\u003eManagement Functions 372\u003c\/p\u003e \u003cp\u003eManagement Skills 374\u003c\/p\u003e \u003cp\u003eWhy Managers Fail 375\u003c\/p\u003e \u003cp\u003eTools for Self-Appraisal 376\u003c\/p\u003e \u003cp\u003eConclusion 376\u003c\/p\u003e \u003cp\u003eAfterword 383\u003c\/p\u003e \u003cp\u003eIndex 389\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eROB REIDER, CPA, MBA, P\u003csmall\u003eH\u003c\/small\u003eD,\u003c\/b\u003e is the President of Reider Associates, a management and organizational consulting firm. His area of expertise encompasses planning, managerial, and administrative systems and methods; data processing; financial and accounting procedures and controls; organizational behavior and theory; management advisory services; management information and control techniques; management training; and staff development. He is also a frequent commentator on the monthly educational videotape programs produced by PRIMEDIA Workplace Learning, including \u003ci\u003eThe CPA Report, Governmental A\u0026amp;A Specialist, and the Accounting and Financial Managers Report\u003c\/i\u003e.   \u003c\/p\u003e\u003cp\u003eEffective Operations and Controls for the Small Privately Held Business\u003c\/p\u003e \u003cp\u003eSarbanes-Oxley combats the practices that created financial abuses in a number of major corporations. But the public or small privately held business—due to its unregulated nature—may be even more susceptible to such financial and operational abuses. Without effective accounting and operating practices and controls, many of these abuses go undetected. Comprehensive in presentation without an overwhelming amount of information, Effective Operations and Controls for the Small Privately Held Business helps you navigate through all of the key accounting and financial information required to operate a small business.\u003c\/p\u003e \u003cp\u003eThis how-to book helps you to know which questions to ask, how to avoid mistakes and pitfalls in your privately held small business, and how to evaluate your own personal assets and skills objectively. Its clear presentation of concepts makes it a valuable reference source you can easily consult for any issue or concern.\u003c\/p\u003e \u003cp\u003eAuthor Rob Reider provides you with tips to maximize your efforts, including:\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cp\u003eHow to overcome the barriers you may encounter in implementing effective operating systems and procedures\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003eThe value-added operating procedures to help your small business become more successful in its operations\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003eThe best practices and techniques you can employ to decrease your business's costs and increase revenues\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003eHow to use sound small business management to transform functional costs to a real profit contribution\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003eHow you can strengthen operational performance in the business through a strategic focus perspective\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003eHow you can identify necessary operating procedures for each and every function and activity\u003c\/p\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eA unique and much-needed resource, Effective Operations and Controls for the Small Privately Held Business prepares you to \"read-and-do\" with detailed, step-by-step guidance, as well as proven strategies and techniques to improve, implement, and benefit from your decisions toward a financially healthy, privately held small business.\u003c\/p\u003e  \u003cp\u003eSarbanes-Oxley combats the practices that created financial abuses in a number of major corporations. But the public or small privately held business—due to its unregulated nature—may be even more susceptible to such financial and operational abuses. Without effective accounting and operating practices and controls, many of these abuses go undetected. Comprehensive in presentation without an overwhelming amount of information, \u003ci\u003eEffective Operations and Controls for the Small Privately Held Business\u003c\/i\u003e helps you navigate through all of the key accounting and financial information required to operate a small business. \u003c\/p\u003e\u003cp\u003eThis how-to book helps you to know which questions to ask, how to avoid mistakes and pitfalls in your privately held small business, and how to evaluate your own personal assets and skills objectively. Its clear presentation of concepts makes it a valuable reference source you can easily consult for any issue or concern. \u003c\/p\u003e\u003cp\u003eAuthor Rob Reider provides you with tips to maximize your efforts, including: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eHow to overcome the barriers you may encounter in implementing effective operating systems and procedures\u003c\/li\u003e \u003cli\u003eThe value-added operating procedures to help your small business become more successful in its operations\u003c\/li\u003e \u003cli\u003eThe best practices and techniques you can employ to decrease your business's costs and increase revenues\u003c\/li\u003e \u003cli\u003eHow to use sound small business management to transform functional costs to a real profit contribution\u003c\/li\u003e \u003cli\u003eHow you can strengthen operational performance in the business through a strategic focus perspective\u003c\/li\u003e \u003cli\u003eHow you can identify necessary operating procedures for each and every function and activity\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eA unique and much-needed resource, \u003ci\u003eEffective Operations and Controls for the Small Privately Held Business\u003c\/i\u003e prepares you to \"read-and-do\" with detailed, step-by-step guidance, as well as proven strategies and techniques to improve, implement, and benefit from your decisions toward a financially healthy, privately held small business.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989107491045,"sku":"NP9780470222768","price":80.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780470222768.jpg?v=1761782825","url":"https:\/\/k12savings.com\/products\/effective-operations-and-controls-for-the-small-privately-held-business-isbn-9780470222768","provider":"K12savings","version":"1.0","type":"link"}