{"product_id":"difficult-decisions-isbn-9781119817048","title":"Difficult Decisions","description":"\u003cp\u003e\u003cb\u003eWhat do you do when the algorithm doesn’t have the answer? \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCountless tools and frameworks claim to make decisions objective and bias-free. But in reality, the defining decisions that leaders face are complex ones with subjective information sources and conflicting courses of action. That’s why the toughest choices are left to the leaders, and that’s why formulas won’t answer them. \u003c\/p\u003e \u003cp\u003eIn \u003ci\u003eDifficult Decisions: How Leaders Make the Right Call with Insight, Integrity, and Empathy\u003c\/i\u003e, leadership expert and CEO of YSC Consulting, Eric Pliner, delivers a set of practical tools for readers to make sense of these complex, subjective decisions quickly and with integrity. It presents a path to understanding your own subjectivity, and how your morals, ethics, and responsibilities affect how leaders make the most important decisions.  \u003c\/p\u003e \u003cp\u003e\u003ci\u003eDifficult Decisions\u003c\/i\u003e is ideal for executives, managers, and business leaders to examine their own intuition and navigate the most conflicted choices they make. It’s a challenging read and an indispensable resource to help readers develop self-reflection, clarify their values, and ultimately make the choice that is most “right” to them.  \u003c\/p\u003e \u003cp\u003ePreface: Writing Wrong xi\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 \u003c\/b\u003e\u003cb\u003eDifficult Decisions 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMaking Difficult Decisions 8\u003c\/p\u003e \u003cp\u003eHow We Make Decisions Now 11\u003c\/p\u003e \u003cp\u003eKey Points 22\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 \u003c\/b\u003e\u003cb\u003eThe Moral–Ethical–Role Responsibility Triangle 23\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMorals versus Ethics: \u003ci\u003eElection \u003c\/i\u003e27\u003c\/p\u003e \u003cp\u003eJean and Paula 29\u003c\/p\u003e \u003cp\u003eWin as Much as You Can 32\u003c\/p\u003e \u003cp\u003eDo the Right Thing 41\u003c\/p\u003e \u003cp\u003eKey Points 42\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 \u003c\/b\u003e\u003cb\u003eMorals 43\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCommunicating Your Morality and Asking about Morality 47\u003c\/p\u003e \u003cp\u003eKnowing the Sources of Your Morality 54\u003c\/p\u003e \u003cp\u003eReflecting on the Sources of Your Morality 55\u003c\/p\u003e \u003cp\u003eUnderstanding the Parameters and Boundaries of Your Morality 56\u003c\/p\u003e \u003cp\u003eA Moral Exercise 67\u003c\/p\u003e \u003cp\u003eExercise: Morality and Your Leadership Narrative 70\u003c\/p\u003e \u003cp\u003eKey Points 73\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 \u003c\/b\u003e\u003cb\u003eEthics 75\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCharacteristics of Ethics 77\u003c\/p\u003e \u003cp\u003eEthics Are Contextually Dependent and Are, Therefore, Not Uniform 77\u003c\/p\u003e \u003cp\u003eEthics Can Change over Time 81\u003c\/p\u003e \u003cp\u003eEthics Are about Shared Social Acceptability, but They Are Not about Popularity 83\u003c\/p\u003e \u003cp\u003eThe Ethics of Leading Politically 92\u003c\/p\u003e \u003cp\u003eWaiving Ethics 95\u003c\/p\u003e \u003cp\u003eAn Exercise in Exceptions 98\u003c\/p\u003e \u003cp\u003eEthics and Judgment 100\u003c\/p\u003e \u003cp\u003eAn Ethics Exercise 102\u003c\/p\u003e \u003cp\u003eKey Points 111\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 \u003c\/b\u003e\u003cb\u003eRole Responsibilities 113\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWho You Are Charged to Serve 117\u003c\/p\u003e \u003cp\u003eStakeholder Mapping 118\u003c\/p\u003e \u003cp\u003eSocioemotional Role 121\u003c\/p\u003e \u003cp\u003eUnderstanding Dynamic Roles 128\u003c\/p\u003e \u003cp\u003eA Role Exercise 137\u003c\/p\u003e \u003cp\u003eKey Points 145\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 \u003c\/b\u003e\u003cb\u003eUsing the Triangle to Make Difficult Decisions 147\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDecision-Making Ecosystem and Its Associated Expectations 148\u003c\/p\u003e \u003cp\u003eThoughtful Learning and Development for the Leader 149\u003c\/p\u003e \u003cp\u003eThe Importance of Deep Consideration of What Truly Matters to Us 149\u003c\/p\u003e \u003cp\u003eWhat and How to Communicate to Audiences with Varied Needs and Perspectives 150\u003c\/p\u003e \u003cp\u003eThe Tissue Test 153\u003c\/p\u003e \u003cp\u003eKey Points 161\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 \u003c\/b\u003e\u003cb\u003eI Think I Know What I Think; Now What? 163\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Decision-Making Process 164\u003c\/p\u003e \u003cp\u003eA View, a Voice, a Vote, or a Veto 180\u003c\/p\u003e \u003cp\u003eA View 181\u003c\/p\u003e \u003cp\u003eA Voice 182\u003c\/p\u003e \u003cp\u003eA Vote 182\u003c\/p\u003e \u003cp\u003eA Veto 183\u003c\/p\u003e \u003cp\u003eDelegating 184\u003c\/p\u003e \u003cp\u003eFacts versus Feelings 186\u003c\/p\u003e \u003cp\u003eTools and Muscles 187\u003c\/p\u003e \u003cp\u003eKey Points 190\u003c\/p\u003e \u003cp\u003eAfterword 191\u003c\/p\u003e \u003cp\u003eAcknowledgments 193\u003c\/p\u003e \u003cp\u003eAbout the Author 197\u003c\/p\u003e \u003cp\u003eIndex 199\u003c\/p\u003e \u003cp\u003e\u003cb\u003eERIC PLINER\u003c\/b\u003e is Chief Executive Officer of YSC Consulting, a global leadership strategy consultancy head-quartered in London. His writing on leadership development, organizational culture, education and training, and strategic diversity and inclusion has been featured in \u003ci\u003eHarvard Business Review, Fortune, Forbes,\u003c\/i\u003e and \u003ci\u003eFast Company.\u003c\/i\u003e Eric is a member of the Dramatists’ Guild of America and lives in Brooklyn, New York.\u003c\/p\u003e  \u003cp\u003eIn\u003ci\u003e Difficult Decisions: How Leaders Make the Right Call with Insight, Integrity, and Empathy,\u003c\/i\u003e readers will discover how morals and ethics interact with the day-to-day responsibilities of real leadership and triangulate to point the way towards consistency and confidence that others can trust. As author Eric Pliner shows, when we achieve a profound understanding of ourselves, our organizations, and the world we live in now, the road ahead is illuminated.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eDifficult Decisions \u003c\/i\u003eoffers both decision-making theory and a host of practical elements that enable readers to examine and evaluate their predispositions and surrounding context when facing the most challenging leadership questions. Exercises help leaders clarify how their own opinions, perspectives, identities, and experiences translate directly into answers for themselves and others. Case examples from top organizations like Ralph Lauren, Best Buy, and the National Gallery of Art show how some of the most successful leaders have used the book’s principles to navigate head-spinning scenarios with skill and humanity.  \u003c\/p\u003e\u003cp\u003eInescapably, leaders of all types will be tasked with making hard choices in unprecedented situations. When those challenges arise, the lessons of\u003ci\u003e Difficult Decisions\u003c\/i\u003e will pay dividends.  \u003c\/p\u003e\u003cp\u003e\u003cb\u003ePRAISE FOR DIFFICULT DECISIONS\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“There’s no real playbook for how to handle difficult situations, but Eric’s expertise is as close as you can get. In\u003ci\u003e Difficult Decisions,\u003c\/i\u003e Eric uses his real-life experience of advising leaders across the globe and distills from it an insightful, practical guide about how to face the most challenging human leadership decisions with real skill. This book could be the next best thing to having Eric in the room guiding you.” \u003c\/p\u003e\u003cp\u003e\u003cb\u003e—HUBERT JOLY,\u003c\/b\u003e former Chairman and CEO, Best Buy;  bestselling author of \u003ci\u003eThe Heart of Business\u003c\/i\u003e; senior lecturer, Harvard Business School \u003c\/p\u003e\u003cp\u003e“Today’s business leaders are faced with complex issues that demand rapid response and a course of action that can be fraught with risk. Eric’s book offers a timely, steadfast framework for not only making balanced decisions but also communicating them with empathy and integrity—enabling you to create optimal impact with a wide range of stakeholders in these turbulent times.” \u003c\/p\u003e\u003cp\u003e\u003cb\u003e—KRISTIN PECK,\u003c\/b\u003e Chief Executive Officer, Zoetis \u003c\/p\u003e\u003cp\u003e“A smart, efficient examination of what predicts winning decision-making at the highest levels, \u003ci\u003eDifficult Decisions\u003c\/i\u003e pairs a simple-to-use model with a fundamental grounding in leading with values. This is a book I’ll keep within arm’s reach.” \u003c\/p\u003e\u003cp\u003e\u003cb\u003e—MARTIN WATERS,\u003c\/b\u003e Chief Executive Officer, Victoria’s Secret \u0026amp; Co. \u003c\/p\u003e\u003cp\u003e“Eric Pliner does an artful job of using practical, real-life examples combined with concrete tools to guide leaders on how to approach decision-making when there can be many ‘right’ answers, but perhaps only one that matches the moment for that particular leader in that particular context. Pliner’s responsibility triangle enables making the optimal decision between a leader’s morals, ethics, and positioning within one’s stakeholder universe.  This is a must-read for all CEOs.”  \u003c\/p\u003e\u003cp\u003e\u003cb\u003e—TJADA D’OYEN MCKENNA, \u003c\/b\u003eChief Executive Officer, Mercy Corps \u003c\/p\u003e\u003cp\u003e“Eric Pliner is a fabulous teacher. He takes the greatest challenge leaders face—making difficult decisions—and shares deep, practical insights about how to make the right call, ensuring in the process that we are the best leaders we can be. An indispensable book.” \u003c\/p\u003e\u003cp\u003e\u003cb\u003e—HORTENSE LE GENTIL,\u003c\/b\u003e Author of\u003ci\u003e Aligned: Connecting Your True Self with the Leader You’re Meant to Be\u003c\/i\u003e\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989062992101,"sku":"NP9781119817048","price":30.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119817048.jpg?v=1761782641","url":"https:\/\/k12savings.com\/products\/difficult-decisions-isbn-9781119817048","provider":"K12savings","version":"1.0","type":"link"}