{"product_id":"developing-communication-skills-for-veterinary-practice-isbn-9781119382713","title":"Developing Communication Skills for Veterinary Practice","description":"\u003cp\u003e \u003ci\u003eDeveloping Communication Skills for Veterinary Practice \u003c\/i\u003eprovides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication. \u003c\/p\u003e\u003cp\u003eOrganized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path. The book: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eDefines each communication skill, demonstrates techniques, and provides examples\u003c\/li\u003e\n\u003cli\u003eEmphasizes the importance of communicating effectively with clients and colleagues\u003c\/li\u003e\n\u003cli\u003eProvides a process and structure for coaching communication with colleagues\u003c\/li\u003e\n\u003cli\u003eDiscusses client and team interactions using many methods, including in-person meetings, telephone conversations, and emails\u003c\/li\u003e\n\u003cli\u003eOutlines best practices for effectively communicating using technology \u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003e\u003ci\u003eDeveloping Communication Skills for Veterinary Practice \u003c\/i\u003eis an invaluable resource for veterinary professionals at any level seeking to develop their communication skills and improve clinical outcomes. \u003c\/p\u003e\u003cp\u003eAbout the Authors xiii\u003c\/p\u003e \u003cp\u003eHow to Use This Book xv\u003c\/p\u003e \u003cp\u003eAcknowledgments xviii\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Introduction 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCommunication Matters 1\u003c\/p\u003e \u003cp\u003eEquip Your Communication Toolbox 2\u003c\/p\u003e \u003cp\u003ePractice, Practice, Practice 3\u003c\/p\u003e \u003cp\u003eAppreciate Communication is An Art and a Science 4\u003c\/p\u003e \u003cp\u003eBuild, Maintain, and Sustain Relationships 4\u003c\/p\u003e \u003cp\u003eEnhance Clinical Outcomes 5\u003c\/p\u003e \u003cp\u003eFoster Veterinary Team Culture 8\u003c\/p\u003e \u003cp\u003eMake Time to Communicate 9\u003c\/p\u003e \u003cp\u003eAnswer Key 10\u003c\/p\u003e \u003cp\u003eReferences 10\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Communication Styles 12\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 12\u003c\/p\u003e \u003cp\u003eSet the Scene 14\u003c\/p\u003e \u003cp\u003eAdapt Communication Styles to Clients 14\u003c\/p\u003e \u003cp\u003eAdapt Communication Styles to the Team 22\u003c\/p\u003e \u003cp\u003ePut the Communication Styles into Practice 26\u003c\/p\u003e \u003cp\u003eTake It Away 29\u003c\/p\u003e \u003cp\u003eAnswer Key 29\u003c\/p\u003e \u003cp\u003eReferences 29\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Opening-the-Interaction 31\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 31\u003c\/p\u003e \u003cp\u003eSet the Scene 32\u003c\/p\u003e \u003cp\u003eOpening Client Interactions 33\u003c\/p\u003e \u003cp\u003eOpening Team Interactions 41\u003c\/p\u003e \u003cp\u003ePut the Opening Skills into Practice 43\u003c\/p\u003e \u003cp\u003eTake It Away 46\u003c\/p\u003e \u003cp\u003eAnswer Key 46\u003c\/p\u003e \u003cp\u003eReferences 48\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Information- Gathering 49\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 49\u003c\/p\u003e \u003cp\u003eSet the Scene 51\u003c\/p\u003e \u003cp\u003eGather Patient, Client, and Environment Information 52\u003c\/p\u003e \u003cp\u003eGather Situation, Colleague, and Environment Information 72\u003c\/p\u003e \u003cp\u003ePut the Information- Gathering Skills into Practice 76\u003c\/p\u003e \u003cp\u003eTake It Away 79\u003c\/p\u003e \u003cp\u003eAnswer Key 80\u003c\/p\u003e \u003cp\u003eReferences 80\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Attending to Relationships 82\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 82\u003c\/p\u003e \u003cp\u003eSet the Scene 83\u003c\/p\u003e \u003cp\u003eAttend to Client Relationships 84\u003c\/p\u003e \u003cp\u003eAttend to Team Relationships 93\u003c\/p\u003e \u003cp\u003ePut the Relationship Skills into Practice 94\u003c\/p\u003e \u003cp\u003eTake It Away 96\u003c\/p\u003e \u003cp\u003eAnswer Key 97\u003c\/p\u003e \u003cp\u003eReferences 97\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Attending to Tasks 98\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 98\u003c\/p\u003e \u003cp\u003eSet the Scene 100\u003c\/p\u003e \u003cp\u003eAttend to Client Tasks 101\u003c\/p\u003e \u003cp\u003eAttend to Team Tasks 108\u003c\/p\u003e \u003cp\u003ePut the Task Skills into Practice 111\u003c\/p\u003e \u003cp\u003eTake It Away 113\u003c\/p\u003e \u003cp\u003eAnswer Key 113\u003c\/p\u003e \u003cp\u003eReferences 113\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Diagnostic and Treatment Planning 115\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 115\u003c\/p\u003e \u003cp\u003eSet the Scene 117\u003c\/p\u003e \u003cp\u003ePlan with Clients 117\u003c\/p\u003e \u003cp\u003ePlan with the Team 143\u003c\/p\u003e \u003cp\u003ePut the Planning Skills into Practice 145\u003c\/p\u003e \u003cp\u003eTake It Away 150\u003c\/p\u003e \u003cp\u003eAnswer Key 150\u003c\/p\u003e \u003cp\u003eReferences 151\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Closing-the-Interaction 155\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 155\u003c\/p\u003e \u003cp\u003eSet the Scene 157\u003c\/p\u003e \u003cp\u003eClosing Client Interactions 158\u003c\/p\u003e \u003cp\u003eClosing Team Interactions 161\u003c\/p\u003e \u003cp\u003ePut the Closing Skills into Practice 163\u003c\/p\u003e \u003cp\u003eDo- It- Yourself Exercises 163\u003c\/p\u003e \u003cp\u003eTake It Away 164\u003c\/p\u003e \u003cp\u003eAnswer Key 164\u003c\/p\u003e \u003cp\u003eReferences 164\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Communication Coaching 165\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 165\u003c\/p\u003e \u003cp\u003eSet the Scene 168\u003c\/p\u003e \u003cp\u003eAttend to the Process of Communication Coaching 168\u003c\/p\u003e \u003cp\u003eAttend to the Content of Communication Coaching 182\u003c\/p\u003e \u003cp\u003eCommonly Asked Questions Related to Communication Coaching 183\u003c\/p\u003e \u003cp\u003eColleague Scenario 185\u003c\/p\u003e \u003cp\u003eTeam Scenario 186\u003c\/p\u003e \u003cp\u003eTalk Through Technology – Video- Recording 187\u003c\/p\u003e \u003cp\u003ePut the Coaching Skills into Practice 189\u003c\/p\u003e \u003cp\u003eTake It Away 190\u003c\/p\u003e \u003cp\u003eAnswer Key 191\u003c\/p\u003e \u003cp\u003eReferences 191\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Transferring the Skills to Various Contexts 193\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 193\u003c\/p\u003e \u003cp\u003eScenarios 194\u003c\/p\u003e \u003cp\u003eClient Conversations 194\u003c\/p\u003e \u003cp\u003eTeam Conversations 205\u003c\/p\u003e \u003cp\u003eTake It Away 213\u003c\/p\u003e \u003cp\u003eReferences 214\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Now What? 216\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTwelve Recommendations 217\u003c\/p\u003e \u003cp\u003ePut the Communication Skills into Practice 218\u003c\/p\u003e \u003cp\u003eTake It Away 224\u003c\/p\u003e \u003cp\u003eReferences 224\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendices – Tools to Support Coaching and Communication Skills Learning Sessions 225\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAppendix A: 20 Communication Skills 226\u003c\/p\u003e \u003cp\u003eAppendix B: Coaching Process Card 229\u003c\/p\u003e \u003cp\u003eAppendix C: Communication Skills Checklist 233\u003c\/p\u003e \u003cp\u003eIndex 235\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eThe authors\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003cb\u003eJane R. Shaw, DVM, PhD, \u003c\/b\u003eis a Professor in the Department of Clinical Sciences at the College of Veterinary Medicine and Biomedical Sciences, Colorado State University in Fort Collins, Colorado, USA. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eJason B. Coe, DVM, PhD, \u003c\/b\u003eis a Professor in the Department of Population Medicine at the Ontario Veterinary College, University of Guelph, in Guelph, Ontario, Canada.   \u003c\/p\u003e\u003cp\u003e \u003ci\u003eDeveloping Communication Skills for Veterinary Practice \u003c\/i\u003eprovides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication. \u003c\/p\u003e\u003cp\u003eOrganized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path. The book: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eDefines each communication skill, demonstrates techniques, and provides examples\u003c\/li\u003e\n\u003cli\u003eEmphasizes the importance of communicating effectively with clients and colleagues\u003c\/li\u003e\n\u003cli\u003eProvides a process and structure for coaching communication with colleagues\u003c\/li\u003e\n\u003cli\u003eDiscusses client and team interactions using many methods, including in-person meetings, telephone conversations, and emails\u003c\/li\u003e\n\u003cli\u003eOutlines best practices for effectively communicating using technology \u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003e\u003ci\u003eDeveloping Communication Skills for Veterinary Practice \u003c\/i\u003eis an invaluable resource for veterinary professionals at any level seeking to develop their communication skills and improve clinical outcomes.\u003c\/p\u003e","brand":"Wiley-Blackwell","offers":[{"title":"Default Title","offer_id":47989052276965,"sku":"NP9781119382713","price":62.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119382713.jpg?v=1761782595","url":"https:\/\/k12savings.com\/products\/developing-communication-skills-for-veterinary-practice-isbn-9781119382713","provider":"K12savings","version":"1.0","type":"link"}