{"product_id":"customer-responsive-management-isbn-9781557865052","title":"Customer Responsive Management","description":"This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.  An Introduction to Customer Responsiveness. \u003cp\u003eThe Evolving Economic Focus: From Conquest to Relationship.\u003c\/p\u003e \u003cp\u003eWhy Should Organizations Be Responsive?.\u003c\/p\u003e \u003cp\u003eCustomer Responsiveness is Activity Based.\u003c\/p\u003e \u003cp\u003eThe Customer-Responsive Model.\u003c\/p\u003e \u003cp\u003eExamples of Customer-Responsive Organizations.\u003c\/p\u003e \u003cp\u003eThe Customer Relationship Management Task.\u003c\/p\u003e \u003cp\u003eDelivery Coordination Management Task.\u003c\/p\u003e \u003cp\u003eCustomer-Responsive Demand Economics.\u003c\/p\u003e \u003cp\u003eCustomer-Responsive Cost Economics.\u003c\/p\u003e \u003cp\u003eCustomer-Responsive Pricing.\u003c\/p\u003e \u003cp\u003eThe Customer-Responsive Organization.\u003c\/p\u003e \u003cp\u003eCustomer-Responsive Information Infrastructure.\u003c\/p\u003e \u003cp\u003eResponsive Relationships.\u003c\/p\u003e \u003cp\u003eThe Evolving Business Focus: Production to Customer Responsiveness.\u003c\/p\u003e \u003cp\u003eIndex.\u003c\/p\u003e \u003cb\u003eFrank W. Davis. Jr\u003c\/b\u003e and \u003cb\u003eKarl Manrodt\u003c\/b\u003e are both Professors of Marketing, Logistics and Transportation, University of Tennessee, Knoxville, USA.  \u003ci\u003eCustomer Responsive Management\u003c\/i\u003e is part of an important new series designed to provide business and engineering students with a full understanding of the issues of Total Quality Management. The series will also be a valuable resource for practising managers and engineers.  \u003cp\u003eModern organizations perform different types of activities, each of which requires a different management approach from project management to production management to responsive management. This book considers the need for increased responsive management in a constantly changing business environment where customers are demanding specialized treatment and competition is forcing firms to be responsive in order to survive.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eCustomer Responsive Management\u003c\/i\u003e integrates all the components of responsive management - the need to empower employees, the need for improved customer service - into a logical model which can be followed in order to achieve the management objectives of the responsive organization.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989016920293,"sku":"NP9781557865052","price":59.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781557865052.jpg?v=1761782450","url":"https:\/\/k12savings.com\/products\/customer-responsive-management-isbn-9781557865052","provider":"K12savings","version":"1.0","type":"link"}