{"product_id":"communication-for-constructive-workplace-conflict-isbn-9781119671565","title":"Communication for Constructive Workplace Conflict","description":"\u003cp\u003e\u003cb\u003e\u003ci\u003eRecipient of the NCA Organizational Communication Division's Outstanding Textbook Award 2023\u003c\/i\u003e\u003cbr\u003e\u003cbr\u003eA unique textbook for students or professionals across a range of disciplines offering a novel approach to conflict communication\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eCommunication for Constructive Workplace Conflict\u003c\/i\u003e describes how daily human behavior and communication can contribute to collaborative conflict management in any organization. Using the LEARN (Listening, Engaging, Acknowledging, Rapport, and Nurturing) communication framework, this practical textbook explains, analyzes, and critiques a range of individual responses to workplace friction, offers evidence-based communication strategies for effectively managing conflicts, and promotes a philosophy that builds an environment that invites active participation rather than avoidance and silence.\u003c\/p\u003e \u003cp\u003eDesigned for courses teaching organizational communication and conflict management, \u003ci\u003eCommunication for Constructive Workplace Conflict\u003c\/i\u003e draws directly from the author’s 25 years of experience performing conflict research in numerous corporations, hospitals, public agencies, multi-sector laboratories, and non-profit organizations. Following the intuitive LEARN model, readers are provided with the theoretical and empirical support for managing conflicts as they emerge and creating an environment for more productive conflict in real-world scenarios. Throughout the text, concise and accessible chapters integrate key literature from disciplines including Communication, Management and Negotiation, Political Science, Psychology, and Public Administration to illustrate the impact the larger organizational context has on communication, conflict, and the social environment within organizations.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOffers practical implications for communication in daily activities in ways that support trust-building and positive relationships\u003c\/li\u003e \u003cli\u003ePresents a framework based on the Communication as Constitutive of Organization (CCO) model,\u003c\/li\u003e \u003cli\u003eContains theoretical and research-based explanations and diverse case studies to provide practical guidance for organizational members at all levels\u003c\/li\u003e \u003cli\u003eReinforces the LEARN model with engaging, class-tested activities that allow students to practice constructive conflict communication\u003c\/li\u003e \u003cli\u003eExamines the impact of societal trends and how each individual’s communication either promotes or impedes collaboration and constructive conflict interaction\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eFeaturing timely discussion of the impact of social distancing due to the COVID-19 pandemic and the roles of social media and online dispute resolution, \u003ci\u003eCommunication for Constructive Workplace Conflict \u003c\/i\u003eis an excellent textbook for upper-level undergraduate and graduate students new to the field of conflict studies or organizational communication, a valuable supplement for students of management, organizational psychology, and public administration, and a useful reference for professional mediators, consultants, trainers, and managers.\u003c\/p\u003e \u003cp\u003eList of Boxes vii\u003c\/p\u003e \u003cp\u003eList of Tables ix\u003c\/p\u003e \u003cp\u003eList of Figures x\u003c\/p\u003e \u003cp\u003ePreface xi\u003c\/p\u003e \u003cp\u003eAcknowledgments xix\u003c\/p\u003e \u003cp\u003e1 Theoretical Framework – The Social Construction of Conflict 1\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnit One Listen 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2 Challenges to Effective Listening 21\u003c\/p\u003e \u003cp\u003e3 Listening as Reflective Practice 37\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnit Two Engage 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4 Obstacles to Engaging Conflict 57\u003c\/p\u003e \u003cp\u003e5 Changing the Rules of Engagement 81\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnit Three Acknowledge 107\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6 The Importance of Belonging and Recognition 109\u003c\/p\u003e \u003cp\u003e7 Acknowledging Team Member Contributions 128\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnit Four Rapport (Building) 149\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8 Building Relationships and Trust 151\u003c\/p\u003e \u003cp\u003e9 Building an Organizational Culture of Forgiveness 175\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnit Five Nurture 193\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10 Nurturing through Organizational Conflict Management Systems 195\u003c\/p\u003e \u003cp\u003e11 Nurturing Relationships through Online Dispute Resolution, Information and Communication Technologies, and Social Media 211\u003c\/p\u003e \u003cp\u003e12 LEARNing to Communicate for Constructive Workplace Conflict 241\u003c\/p\u003e \u003cp\u003eIndex 259 \u003c\/p\u003e  \u003cp\u003e\u003cb\u003eJESSICA KATZ JAMESON\u003c\/b\u003e is Professor and Head of the Department of Communication at North Carolina State University, where she serves as a mediator for the University’s employee mediation program and teaches courses in organizational communication, public relations, conflict management, and nonprofit leadership. She has published articles in journals such as \u003ci\u003eConflict Resolution Quarterly, Negotiation and Conflict Management Research, Negotiation Journal,\u003c\/i\u003e and \u003ci\u003eWestern Journal of Communication,\u003c\/i\u003e and is the co-editor of \u003ci\u003eFacilitating Interdisciplinary Collaboration among the Intelligence Community, Academy, and Industry; and Contemporary Trends in Conflict and Communication: Technology and Social Media\u003c\/i\u003e.   \u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eCommunication for Constructive Workplace Conflict\u003c\/i\u003e, Jessica Katz Jameson draws directly from her 25 years of experience conducting conflict research in an array of organizations to provide the theoretical and empirical support for managing conflicts as they emerge and creating an environment for more productive conflict. \u003c\/p\u003e\u003cp\u003eUsing the intuitive LEARN (Listening, Engaging, Acknowledging, Rapport-building, and Nurturing) communication framework, the author explains, analyzes, and critiques a range of individual responses to workplace friction, presents evidence-based communication strategies for effectively managing conflicts, discusses the impact of social distancing due to the COVID-19 pandemic, explores the roles of social media and online dispute resolution, and more. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eCommunication for Constructive Workplace Conflict\u003c\/i\u003e is the first textbook of its kind to make use of the Communication as Constitutive of Organization (CCO) model to examine the impact of the larger organizational context on communication and conflict behavior. Theoretical and research-based literature from across several disciplines is integrated throughout the text, highlighting how different communication approaches either promote or impede collaboration and constructive conflict interaction. \u003c\/p\u003e\u003cp\u003eFeaturing a diverse range of practical examples and case studies, \u003ci\u003eCommunication for Constructive Workplace Conflict\u003c\/i\u003e is an excellent textbook for upper-level undergraduate and graduate students new to the field of conflict studies or organizational communication, a valuable supplement for students of management, organizational psychology, and public administration, and a useful reference for professional mediators, consultants, trainers, and managers.\u003c\/p\u003e","brand":"Wiley-Blackwell","offers":[{"title":"Default Title","offer_id":47988952400101,"sku":"NP9781119671565","price":62.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119671565.jpg?v=1761782186","url":"https:\/\/k12savings.com\/products\/communication-for-constructive-workplace-conflict-isbn-9781119671565","provider":"K12savings","version":"1.0","type":"link"}