Clinical Management in Mental Health Services

Clinical Management in Mental Health Services is a practical guide to the day to day operational management of mental health teams. It explores both the theoretical aspects of management plus strategies for dealing with the wide range of management issues faced by managers working in mental health. It looks at issues such as leading a multidisciplinary team, Communication and Public Relations, the importance of clinical supervision, evidence-based practice, and quality assurance. It addresses the issue of workload management, clinical information management, how to plan a budget and how to manage stress.

Contributors v

Foreword ix

Introducing This Book 1
Chris Lloyd and Kevin Gournay

1 Leading a Multidisciplinary Team 7
Frank P. Deane and Kevin Gournay

2 Managing Workload in Mental Health Services 23
Robert King

3 Clinical Information Management 33
Jennifer Harland and Janette Curtis

4 Budget Management 51
Susan Brandis

5 Managing Critical Incidents in Clinical Management in Mental Health Services 67
Kevin Gournay

6 Public Relations and Communication 80
Victoria Maxwell, Debra Lampshire and Samson Tse

7 Organisational Changes towards Recovery-Oriented Services 94
Samson Tse and Steve Barnett

8 Clinical Supervision 115
Robert King And Gerry Mullan

9 Performance Appraisal and Personal Development 128
Hazel Bassett

10 Dealing With Stress and Burnout 142
Chris Lloyd and Robert King

11 Quality Improvement 155
Frank P. Deane And Vicki Biro

12 Evidence-Based Practice in Mental Health Services: Understanding the Issues and Supporting and Sustaining Implementation 173
Robert King and Frank P. Deane

Index 187

Chris Lloyd is Senior Lecturer in the Division of Occupational Therapy at the University of Queensland, Australia.

Robert King is Senior Lecturer at the University of Queensland, Australia, and a Psychologist/Psychotherapist in private practice.

Frank Deane is a Professor in the Department of Psychology at the University of Wollongong, Australia and Director of the Illawarra Institute for Mental Health, at the University of Wollongong.

Kevin Gournay is Professor of Psychiatric Nursing at the Institute of Psychiatry, London.

Clinical Management in Mental Health Services is a practical guide to the day to day operational management of mental health teams. It explores both the theoretical aspects of management plus strategies for dealing with the wide range of management issues faced by managers working in mental health. It looks at issues such as leading a multidisciplinary team, Communication and Public Relations, the importance of clinical supervision, evidence-based practice, and quality assurance. It addresses the issue of workload management, clinical information management, how to plan a budget and how to manage stress.

Clinical Management in Mental Health Services will enhance leadership in mental health practice to deliver better prevention, care and supported recovery for people who have mental health problems. Case studies/examples are used to highlight the integration of research into practice in real life examples. It will be essential reading for Nurse Unit Managers, Team Leaders (from disciplines of nursing, psychology, occupational therapy, and social work), and Managers of mental health.