{"product_id":"cio-best-practices-isbn-9780470635407","title":"CIO Best Practices","description":"\u003cp\u003e\u003cb\u003eCIO BEST PRACTICES\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eEnabling Strategic Value with \u003cb\u003eInformation Technology\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eSECOND EDITION \u003c\/p\u003e\u003cp\u003eFor anyone who wants to achieve better returns on their IT investments, \u003ci\u003eCIO Best Practices, Second Edition\u003c\/i\u003e presents the leadership skills and competencies required of a CIO addressing comprehensive enterprise strategic frameworks to fully leverage IT resources. \u003c\/p\u003e\u003cp\u003eFilled with real-world examples of CIO success stories, the \u003ci\u003eSecond Edition\u003c\/i\u003e explores: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eCIO leadership responsibilities and opportunities\u003c\/li\u003e \u003cli\u003eThe business impacts of both business and social networking, as well as ways the CIO can leverage the new reality of human connectivity on the Internet\u003c\/li\u003e \u003cli\u003eThe increasingly inextricable relationships between customers, employees, and their use of personal information technologies\u003c\/li\u003e \u003cli\u003eEmerging cultural expectations and standards outside the workplace\u003c\/li\u003e \u003cli\u003eCurrent CRM best practices in terms of the relationship between customer preferences and shareholder wealth\u003c\/li\u003e \u003cli\u003eEnterprise energy utilization and sustainability practices—otherwise known as Green IT—with all the best practices collected here, in one place\u003c\/li\u003e \u003cli\u003eBest practices for one of the Internet's newest and most revolutionary technologies: cloud computing and ways it is shaping the new economics of business\u003c\/li\u003e \u003c\/ul\u003e  \u003cb\u003ePreface ix\u003c\/b\u003e  \u003cp\u003e\u003cb\u003eAbout the Contributing Authors xix\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Freedom with Fences: Robert Stephens Discusses CIO Leadership and IT Innovation 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe CIO Leadership Paradox 1\u003c\/p\u003e \u003cp\u003eThe Fences 5\u003c\/p\u003e \u003cp\u003eRules and Innovative Augmentation 13\u003c\/p\u003e \u003cp\u003eThe CIO and Enterprise Culture 16\u003c\/p\u003e \u003cp\u003eRadical Transparency 20\u003c\/p\u003e \u003cp\u003eProactive Risk Practices 23\u003c\/p\u003e \u003cp\u003eThe CIO and the Customer 26\u003c\/p\u003e \u003cp\u003eThe IT Organization 34\u003c\/p\u003e \u003cp\u003eNotes 39\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Why Does IT Behave the Way It Does? 41\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMaking Sense of IT Business Management 41\u003c\/p\u003e \u003cp\u003ePutting the Pieces Together 63\u003c\/p\u003e \u003cp\u003eChanging the Way IT Behaves 86\u003c\/p\u003e \u003cp\u003eNotes 97\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Cloud Computing and the New Economics of Business 99\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Combination of Technologies Create Cloud Computing 100\u003c\/p\u003e \u003cp\u003eSome Working Defi nitions of Cloud Computing 101\u003c\/p\u003e \u003cp\u003eCloud Computing Has Three Component Layers 102\u003c\/p\u003e \u003cp\u003eImplications of the Transition to Cloud Computing 104\u003c\/p\u003e \u003cp\u003eA Business Strategy Based on Agility 108\u003c\/p\u003e \u003cp\u003eUsing the Cloud for Business Advantage 111\u003c\/p\u003e \u003cp\u003eBusiness Applications with the Greatest Potential 112\u003c\/p\u003e \u003cp\u003eCloud Risk Considerations 115\u003c\/p\u003e \u003cp\u003eCloud Cost Considerations 118\u003c\/p\u003e \u003cp\u003eCase Study: Selling \"Designer Chocolates\" 120\u003c\/p\u003e \u003cp\u003eDesirable Characteristics of New IT Architecture 123\u003c\/p\u003e \u003cp\u003ePublic Clouds, Private Clouds, and Hybrid Clouds 124\u003c\/p\u003e \u003cp\u003eIssues to Consider When Thinking about Private Clouds 128\u003c\/p\u003e \u003cp\u003eThe Cloud is a Platform for Managing Business Processes 131\u003c\/p\u003e \u003cp\u003eAutomate Routine Processes, Focus People on Handling Exceptions 134\u003c\/p\u003e \u003cp\u003eFour Technologies Enable Responsive Business Processes 136\u003c\/p\u003e \u003cp\u003eNotes 139\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Leading with Green: Expanding the CIO's Role in Eco-Effi cient Information Technology Adoption 141\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Is Green IT? 144\u003c\/p\u003e \u003cp\u003eWho Cares about Green IT? 146\u003c\/p\u003e \u003cp\u003eGreen IT: A Quickly Maturing Management Discipline 147\u003c\/p\u003e \u003cp\u003eCommon Challenges Presented by Green 159\u003c\/p\u003e \u003cp\u003eRole of Public Policy 165\u003c\/p\u003e \u003cp\u003eRole of the CIO 167\u003c\/p\u003e \u003cp\u003eRisks and Common Mistakes to Avoid 171\u003c\/p\u003e \u003cp\u003eSummary 173\u003c\/p\u003e \u003cp\u003eNotes 174\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Sustainability, Technology, and Economic Pragmatism: A View into the Future 177\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSustainability 177\u003c\/p\u003e \u003cp\u003eGlobalization, Decentralization, and Sustainability 179\u003c\/p\u003e \u003cp\u003eFuture Opportunities for Improving Global IT Sustainability 187\u003c\/p\u003e \u003cp\u003eMobility 203\u003c\/p\u003e \u003cp\u003eUbiquity: Pervasive Computing, Ubiquitous Sensors, and Ad Hoc Communications 212\u003c\/p\u003e \u003cp\u003eEnergy: Smart Buildings, Renewables, and Campus Sustainability 215\u003c\/p\u003e \u003cp\u003ePhysical Security and Information Assurance 217\u003c\/p\u003e \u003cp\u003eIntegrating Sustainability into Strategic Planning 220\u003c\/p\u003e \u003cp\u003eThe Future Lies before Us 232\u003c\/p\u003e \u003cp\u003eNotes 233\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 How to Measure and Manage Customer Value and Customer Profi tability 237\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Rising Need to Focus on Customers 238\u003c\/p\u003e \u003cp\u003eA Foundation for Customer Portfolio Management 245\u003c\/p\u003e \u003cp\u003eDistinguishing High from Low Economic Customer Value 255\u003c\/p\u003e \u003cp\u003eMeasuring Customer Lifetime Value 262\u003c\/p\u003e \u003cp\u003eBalancing Shareholder Value with Customer Value 269\u003c\/p\u003e \u003cp\u003eThe CFO and CIO Must Shift Emphasis 275\u003c\/p\u003e \u003cp\u003eAppendix 6A: Activity-Based Costing is a Cost Reassignment Network 280\u003c\/p\u003e \u003cp\u003eNotes 282\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Evolution of Networks into Networking 285\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEvolution of Networks into Networking: Computational, Data, Business, and Personal 285\u003c\/p\u003e \u003cp\u003eAdvances in Computational and Data Networks 289\u003c\/p\u003e \u003cp\u003eAdvances in Storage and Data Networks 291\u003c\/p\u003e \u003cp\u003eBusiness Impacts of Business Networking 295\u003c\/p\u003e \u003cp\u003eBusiness Impacts of Social Networking 299\u003c\/p\u003e \u003cp\u003eVirtual Worlds: Second Life 302\u003c\/p\u003e \u003cp\u003eDemocratization and Socialization of Information 306\u003c\/p\u003e \u003cp\u003eThe Wisdom of Crowds? 309\u003c\/p\u003e \u003cp\u003eThe New Reality 311\u003c\/p\u003e \u003cp\u003eAdapting to the New Reality 315\u003c\/p\u003e \u003cp\u003eRole of IS\/IT in Adapting to the New Reality 317\u003c\/p\u003e \u003cp\u003eNotes 320\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAbout the Editor 327\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIndex 329\u003c\/b\u003e\u003c\/p\u003e   \u003cp\u003e\u003cb\u003eJOE STENZEL\u003c\/b\u003e has worked as editor in chief of the \u003ci\u003eJournal of Strategic Performance Management \u003c\/i\u003eand \u003ci\u003eCost Management,\u003c\/i\u003e and two Warren, Gorham, and Lamont periodicals since 2000. He has written or co-written four other books for John Wiley \u0026amp; Sons: \u003ci\u003eEssentials of Cost Management, From Cost to Performance Management, CFO Survival Guide,\u003c\/i\u003e and \u003ci\u003eLean Accounting\u003c\/i\u003e.     \u003c\/p\u003e\u003cp\u003e\u003cb\u003eCIO BEST PRACTICES\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eEnabling Strategic Value with \u003cb\u003eInformation Technology\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eSECOND EDITION \u003c\/p\u003e\u003cp\u003eFor anyone who wants to achieve better returns on their IT investments, \u003ci\u003eCIO Best Practices, Second Edition\u003c\/i\u003e presents the leadership skills and competencies required of a CIO addressing comprehensive enterprise strategic frameworks to fully leverage IT resources. \u003c\/p\u003e\u003cp\u003eFilled with real-world examples of CIO success stories, the \u003ci\u003eSecond Edition\u003c\/i\u003e explores: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eCIO leadership responsibilities and opportunities\u003c\/li\u003e \u003cli\u003eThe business impacts of both business and social networking, as well as ways the CIO can leverage the new reality of human connectivity on the Internet\u003c\/li\u003e \u003cli\u003eThe increasingly inextricable relationships between customers, employees, and their use of personal information technologies\u003c\/li\u003e \u003cli\u003eEmerging cultural expectations and standards outside the workplace\u003c\/li\u003e \u003cli\u003eCurrent CRM best practices in terms of the relationship between customer preferences and shareholder wealth\u003c\/li\u003e \u003cli\u003eEnterprise energy utilization and sustainability practices—otherwise known as Green IT—with all the best practices collected here, in one place\u003c\/li\u003e \u003cli\u003eBest practices for one of the Internet's newest and most revolutionary technologies: cloud computing and ways it is shaping the new economics of business\u003c\/li\u003e \u003c\/ul\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47988921860325,"sku":"NP9780470635407","price":80.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780470635407.jpg?v=1761782061","url":"https:\/\/k12savings.com\/products\/cio-best-practices-isbn-9780470635407","provider":"K12savings","version":"1.0","type":"link"}