{"product_id":"buying-business-services-isbn-9780470843024","title":"Buying Business Services","description":"Purchasing is a function of growing interest and importance within most companies and organisations.  We also live in a society where services are being produced and consumed as never before.  This book aims to discuss the procurement of services in the context of the company as a whole, looking at both the integration of purchasing within the companies' flow of activities and the system of supply chains which can affect the conditions for purchasing behaviour.  Foreword  \u003cp\u003eAcknowledgements\u003c\/p\u003e \u003cp\u003eAbout the Authors\u003c\/p\u003e \u003cp\u003ePART I: INTRODUCTION\u003c\/p\u003e \u003cp\u003e1 The Increased Importance of Buying Services\u003c\/p\u003e \u003cp\u003eThe service society\u003c\/p\u003e \u003cp\u003eServices defined\u003c\/p\u003e \u003cp\u003eDevelopment of the purchasing function\u003c\/p\u003e \u003cp\u003eBuying business services\u003c\/p\u003e \u003cp\u003eSummary and book overview\u003c\/p\u003e \u003cp\u003e2 Business Services, their Providers and Customers\u003c\/p\u003e \u003cp\u003eTypes of business services\u003c\/p\u003e \u003cp\u003eTypes of business service providers\u003c\/p\u003e \u003cp\u003eTypes of business service customers\u003c\/p\u003e \u003cp\u003eDifferent forms of business services\u003c\/p\u003e \u003cp\u003eConclusions\u003c\/p\u003e \u003cp\u003ePART II: BUSINESS SERVICES AS FUNCTIONS AND ACTIVITIES\u003c\/p\u003e \u003cp\u003e3 Business services in terms of activities, resources and actors\u003c\/p\u003e \u003cp\u003eServices described as activities and functions\u003c\/p\u003e \u003cp\u003eThe A-R-A model\u003c\/p\u003e \u003cp\u003eAllocation of activities between actors\u003c\/p\u003e \u003cp\u003eConditions for allocation of activities: production technology\u003c\/p\u003e \u003cp\u003eAnalysing and changing activity structures\u003c\/p\u003e \u003cp\u003eBuying business services as resourcing\u003c\/p\u003e \u003cp\u003eActivities, resources, actors and the concept of Supply Chain Management\u003c\/p\u003e \u003cp\u003eConclusions\u003c\/p\u003e \u003cp\u003e4 Outsourcing and insourcing of functions and activities\u003c\/p\u003e \u003cp\u003eSome illustrations of outsourcing and arguments for favour and against\u003c\/p\u003e \u003cp\u003eStrategic aspects\u003c\/p\u003e \u003cp\u003ePerformance aspects\u003c\/p\u003e \u003cp\u003eOrganizational aspects\u003c\/p\u003e \u003cp\u003eDeliberate versus emergent outsourcing\u003c\/p\u003e \u003cp\u003eSummary checklist\u003c\/p\u003e \u003cp\u003eConclusions\u003c\/p\u003e \u003cp\u003e5 Buyer-Supplier Interaction in Business Services Exchange Processes\u003c\/p\u003e \u003cp\u003eExchange processes between buyer and seller\u003c\/p\u003e \u003cp\u003eDescribing and understanding business interactions\u003c\/p\u003e \u003cp\u003eThe nature of exchange processes in relation to the type of business service\u003c\/p\u003e \u003cp\u003eThe complexity of the service and the type of problem solution\u003c\/p\u003e \u003cp\u003eThe type of service application\u003c\/p\u003e \u003cp\u003eBasic services versus problem-solving services - a comment\u003c\/p\u003e \u003cp\u003eConclusions\u003c\/p\u003e \u003cp\u003e6 The Impact of E-commerce\u003c\/p\u003e \u003cp\u003eE- commerce - a definition\u003c\/p\u003e \u003cp\u003eSome key benefits of ICT\u003c\/p\u003e \u003cp\u003eEnabling techniques\u003c\/p\u003e \u003cp\u003eThe potential of e-commerce\u003c\/p\u003e \u003cp\u003eBasic forms of e-procurement\u003c\/p\u003e \u003cp\u003eE-commerce and the interaction patterns between actors\u003c\/p\u003e \u003cp\u003eE-commerce and the impact of patterns of division of labour along supply chains\u003c\/p\u003e \u003cp\u003eE-commerce and its' likely impact on different kinds of services\u003c\/p\u003e \u003cp\u003eBarriers to exploiting e-technology\u003c\/p\u003e \u003cp\u003eConclusion\u003c\/p\u003e \u003cp\u003ePART III: APPLICATIONS: THE PROCESS OF BUYING BUSINESS SERVICES\u003c\/p\u003e \u003cp\u003e7 Specifying Business Services\u003c\/p\u003e \u003cp\u003ePurchasing as a rational decision process\u003c\/p\u003e \u003cp\u003eService Level Agreements: a way of specifying business services\u003c\/p\u003e \u003cp\u003eMethods for specifying business services\u003c\/p\u003e \u003cp\u003eBusiness service quality\u003c\/p\u003e \u003cp\u003eQuality deviations: when routines no longer work\u003c\/p\u003e \u003cp\u003eService quality assurance\u003c\/p\u003e \u003cp\u003eConclusions\u003c\/p\u003e \u003cp\u003e8 Selecting and Evaluating Business Service Providers\u003c\/p\u003e \u003cp\u003eThe Importance of Supplier Selection and Evaluation\u003c\/p\u003e \u003cp\u003eA model for data capture\u003c\/p\u003e \u003cp\u003eEvaluation models\u003c\/p\u003e \u003cp\u003ePrerequisites for a relationship: a matter of fit\u003c\/p\u003e \u003cp\u003eSpecific aspects to consider when the supplier is a service provider\u003c\/p\u003e \u003cp\u003eConclusions\u003c\/p\u003e \u003cp\u003e9 Contracting Business Service Providers: Pricing, Negotiations and Payments\u003c\/p\u003e \u003cp\u003ePricing principles\u003c\/p\u003e \u003cp\u003eCost-based pricing\u003c\/p\u003e \u003cp\u003eMarket-based pricing\u003c\/p\u003e \u003cp\u003eValue-based pricing\u003c\/p\u003e \u003cp\u003eInterrelations between the three price elements\u003c\/p\u003e \u003cp\u003eThe impact of negotiation strategies\u003c\/p\u003e \u003cp\u003epayment Principles\u003c\/p\u003e \u003cp\u003eConclusions\u003c\/p\u003e \u003cp\u003ePART IV: REFLECTION\u003c\/p\u003e \u003cp\u003e10 Transaction-oriented and Related-oriented purchasing\u003c\/p\u003e \u003cp\u003eTransaction oriented purchasing philosophy\u003c\/p\u003e \u003cp\u003eRelationship-oriented purchasing philosophy\u003c\/p\u003e \u003cp\u003eEfficiency in supplier relations\u003c\/p\u003e \u003cp\u003ePurchasing philosophy and buying business services\u003c\/p\u003e \u003cp\u003ePurchasing philosophy and the use of ICT\u003c\/p\u003e \u003cp\u003eVariations on the theme transaction vs. relation-oriented purchasing strategy\u003c\/p\u003e \u003cp\u003eCombining different approaches\u003c\/p\u003e \u003cp\u003eConclusion\u003c\/p\u003e \u003cp\u003e11 Buying business services: the market perspective versus the network perspective\u003c\/p\u003e \u003cp\u003eOuter context: markets vs. networks\u003c\/p\u003e \u003cp\u003ePurchasing in a market environment\u003c\/p\u003e \u003cp\u003ePurchasing in a network environment\u003c\/p\u003e \u003cp\u003eTwo main categories of networks\u003c\/p\u003e \u003cp\u003eCharacterizing network structures\u003c\/p\u003e \u003cp\u003eNetworks of activities, actors and resources\u003c\/p\u003e \u003cp\u003eThe fundamentals of network structures\u003c\/p\u003e \u003cp\u003eNetworks as force fields\u003c\/p\u003e \u003cp\u003eNetworking to influence network structures and processes\u003c\/p\u003e \u003cp\u003eCreating and designing supply structures\u003c\/p\u003e \u003cp\u003eMarkets and networks combined\u003c\/p\u003e \u003cp\u003eConclusion\u003c\/p\u003e \u003cp\u003e12 Summary\u003c\/p\u003e \u003cp\u003eThe contents\u003c\/p\u003e \u003cp\u003eFinally\u003c\/p\u003e \u003cp\u003eReferences\u003c\/p\u003e \u003cp\u003eIndex\u003c\/p\u003e \"…altogether a good textbook…recommended reading for all Supply Chain Professionals…\" (Newsletter of the European Supply Chain Forum)  Bjorn Axelsson is Professor in business administration at Jonkoping International Business School and Stockholm School of Economics.\u003cbr\u003e \u003cbr\u003e Finn Wynstra is Associate Professor at the School of Technology Management at Technische Universiteit Eindhoven, and research fellow at Jonkoping International Business School.  'This book is about a topic of growing importance; companies purchase services to an extent and in a variety as never before. The authors deal with the area in a very comprehensive way, adopting a value-based approach without losing sight of prevailing social behaviour inside and between companies. They help us understand the art of purchasing business services in a variety of contexts, among others by providing a rich selection of illustrations. The book is a must-read for people both in industrial firms and public institutions.' \u003cbr\u003e James C. Anderson, William L. Ford Distinguished Professor of Marketing and Wholesale Distribution, and Professor of Behavioral Science in Management, Kellogg School of Management, Northwestern University.  \u003cp\u003e'The more important services and a service approach become in business, the more essential it is for managers and researchers to understand the characteristics of services from a purchasing point of view as well. In this book the authors offer a unique approach to the purchasing of services, based on the well-established A-R-A (actor, resources, activities) model of buyer-seller relationships. The book is indeed an important and novel contribution to the purchasing literature as well as to the service management literature.'\u003cbr\u003e Christian Grönroos, Professor of Service and Relationship Marketing Hanken\/Swedish School of Economics and Business Administration\u003c\/p\u003e \u003cp\u003e'The knowledge society is fragmented and consists of a large number of different knowledge elements. Successful developments often take place by finding new ways to combine earlier unrelated elements. This book is an excellent example of such a combination. The authors bring together the specific elements of services with the configurations of networks in a text that can be useful both for managers as well as students. The book describes, analyses and gives advice on the procurement of different types of services by utilizing concepts developed in earlier studies of networks and services. The applicability of the concepts is in this way tested but they are also enriched. If you are interested in any of the three areas of purchasing, services and networks you have to read it.\u003cbr\u003e Håkan Håkansson, Professor of International Management Norwegian School of Management BI\u003c\/p\u003e \u003cp\u003e'In writing this book both authors have drawn on their considerable academic knowledge and practitioner networks. This makes this book a unique blend of pragmatic theory and structured application. The reader will benefit from the many case examples that are included in the text. The book generates a host of ideas on how to improve business and purchasing practices - a must read!'\u003cbr\u003e Arjan van Weele, NEVI Professor of Purchasing and Supply Management Eindhoven University of Technology Nyenrode University\u003c\/p\u003e \u003cp\u003e\u003ci\u003eBuying Business Services\u003c\/i\u003e has been written for students taking courses in purchasing and services marketing on MBA or masters level courses. It will also be of great interest to the thinking professional working in services procurement and purchasing.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47988875231461,"sku":"NP9780470843024","price":61.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780470843024.jpg?v=1761781874","url":"https:\/\/k12savings.com\/products\/buying-business-services-isbn-9780470843024","provider":"K12savings","version":"1.0","type":"link"}