{"product_id":"building-a-digital-future-isbn-9781119747116","title":"Building a Digital Future","description":"\u003cp\u003e\u003cb\u003eThe dramatic events of 2020 have clarified the urgent need for digital transformation in countless organizations. \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe rise of remote work and the rapidly increasing use of cloud technologies are just two drivers of the relentless pace of digital disruption. Despite this, many companies remain underequipped or hesitant to embrace digital transformation. Understanding the key drivers of change and leveraging the powerful capabilities from technologies with a collaborative platform can aid an organization to prepare for digital transformation. \u003ci\u003eBuilding a Digital Future\u003c\/i\u003e provides a clearly defined roadmap for executing this change with Microsoft Dynamics 365.\u003c\/p\u003e \u003cp\u003eFirms of all types and sizes will learn how Microsoft Dynamics 365 can help them:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eachieve competitive advantages for their business\u003c\/li\u003e \u003cli\u003ereduce the time needed to effect change by automating time-consuming tasks\u003c\/li\u003e \u003cli\u003edrive innovation and improvements through an evergreen system post implementation\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eEach chapter of this book is curated with best practices, compelling customer examples, pitfalls to avoid, and salient points to remember. \u003ci\u003eBuilding a Digital Future\u003c\/i\u003e enables organizations to truly embrace the benefits of digital transformation by anchoring Microsoft Dynamics 365 at the core of their business. Perfect for any business leader looking for a one-stop and comprehensive playbook for transforming their business into a digital powerhouse with Dynamics 365.\u003c\/p\u003e \u003cp\u003eForeword xiii\u003c\/p\u003e \u003cp\u003ePreface xv\u003c\/p\u003e \u003cp\u003eAcknowledgments xxi\u003c\/p\u003e \u003cp\u003eAbout the Contributors xxv\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I Digital Transformation with Dynamics 365 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Digital Transformation and the Case for Change 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChange, Change, Change 4\u003c\/p\u003e \u003cp\u003eDigital Transformation: Key Drivers 6\u003c\/p\u003e \u003cp\u003eDigital Transformation: Disrupt or Be Disrupted 11\u003c\/p\u003e \u003cp\u003eDigital Transformation with Dynamics 365 14\u003c\/p\u003e \u003cp\u003eSumming Up 17\u003c\/p\u003e \u003cp\u003eNotes 18\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Capabilities for Transforming Your Business with Dynamics 365 21\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Platform for Change and Transformation 23\u003c\/p\u003e \u003cp\u003eHow to Drive Business Efficiencies 28\u003c\/p\u003e \u003cp\u003eData Platform: The Secret Sauce 29\u003c\/p\u003e \u003cp\u003eBusiness Process: Simplification, Standardization, and Automation 31\u003c\/p\u003e \u003cp\u003eIs There a Choice: Cloud or On-Premise? 34\u003c\/p\u003e \u003cp\u003eSumming Up 36\u003c\/p\u003e \u003cp\u003eNotes 37\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 The Power of the Microsoft Platform 39\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRise of the Citizen Developer: Improving Productivity with the Power Platform 41\u003c\/p\u003e \u003cp\u003eBuilding Custom Apps with Power Apps 42\u003c\/p\u003e \u003cp\u003eResources and Community Groups 44\u003c\/p\u003e \u003cp\u003eUsing Power BI to Create a Data-Driven Culture 46\u003c\/p\u003e \u003cp\u003eAccelerating Organizational Capability and Driving Efficiency 51\u003c\/p\u003e \u003cp\u003eMoving from Reactive to Proactive with IoT Integration 55\u003c\/p\u003e \u003cp\u003eImproving Experiences with Chatbots and Natural Language Processing 60\u003c\/p\u003e \u003cp\u003eSumming Up 62\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II Blueprint for Executing a Successful Dynamics 365 Project 73\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Five Cornerstones of Digital Transformation 75\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStrategic Shift 76\u003c\/p\u003e \u003cp\u003eCultural Shift 78\u003c\/p\u003e \u003cp\u003eShift in People’s Mindset 82\u003c\/p\u003e \u003cp\u003eProcess Shift 90\u003c\/p\u003e \u003cp\u003eGovernance and Control 92\u003c\/p\u003e \u003cp\u003eSumming Up 95\u003c\/p\u003e \u003cp\u003eNotes 96\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Program Readiness 97\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePlan Before You Leap 98\u003c\/p\u003e \u003cp\u003eDefine Program Benefits and Outcomes 100\u003c\/p\u003e \u003cp\u003eKnowing Your Business Processes 100\u003c\/p\u003e \u003cp\u003ePre-Project Communication 103\u003c\/p\u003e \u003cp\u003eDigital Leadership 103\u003c\/p\u003e \u003cp\u003eSelecting an Implementation Partner 107\u003c\/p\u003e \u003cp\u003ePreparation and Readiness before Program or Project Kick-Off 109\u003c\/p\u003e \u003cp\u003eSumming Up 112\u003c\/p\u003e \u003cp\u003eNotes 113\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Deep Dive: Organizational Change Management for Dynamics 365 and dx 115\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFailings of Tactical OCM 118\u003c\/p\u003e \u003cp\u003eWhy Invest in Strategic OCM Before Starting the Project 120\u003c\/p\u003e \u003cp\u003eOrganization After Implementation and Role Change 123\u003c\/p\u003e \u003cp\u003eGain Meaningful Digital Insights for Change 128\u003c\/p\u003e \u003cp\u003eEmbedding Required Cultural Transformation in the Organization 131\u003c\/p\u003e \u003cp\u003eMeasuring User Adoption, Key Performance Indicators, and Benefits Realization 133\u003c\/p\u003e \u003cp\u003eMeasure Benefits Realized Post Go-Live 137\u003c\/p\u003e \u003cp\u003eSumming Up 138\u003c\/p\u003e \u003cp\u003eNotes 140\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Fundamentals of Executing a Successful Dynamics 365 Project 141\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEffective Communication 142\u003c\/p\u003e \u003cp\u003eImportance of Design Thinking, UX Design, and Customer Journey Mapping 144\u003c\/p\u003e \u003cp\u003eEstablishing Clear Design Principles at the Outset 149\u003c\/p\u003e \u003cp\u003eShortening Project Timescales through Empowered Decision Making and Collocated Teams 152\u003c\/p\u003e \u003cp\u003ePragmatic Approach to the Agile Implementation of Dynamics 365 156\u003c\/p\u003e \u003cp\u003eIncorporating Traditional Planning Approaches with the Flexibility of Agile and Scrum 159\u003c\/p\u003e \u003cp\u003eEmbrace Change: Deliver to Time and Budget 161\u003c\/p\u003e \u003cp\u003eSumming Up 164\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III Driving Innovation and Improvements with Dynamics 365 175\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Makers and Shakers of Dynamics 365 Transformation 177\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eProject Charter: Roles and Responsibilities 178\u003c\/p\u003e \u003cp\u003eCritical Role of the User on a Dynamics 365 Project 182\u003c\/p\u003e \u003cp\u003eUnderstanding of Value to Use 185\u003c\/p\u003e \u003cp\u003eDelivering Value and Getting an Equitable Return 186\u003c\/p\u003e \u003cp\u003eWhy Users Should Create Dynamics 365 Documentation 187\u003c\/p\u003e \u003cp\u003eRole of Microsoft Customer Success Manager 192\u003c\/p\u003e \u003cp\u003eLeverage Your Community 196\u003c\/p\u003e \u003cp\u003eSumming Up 199\u003c\/p\u003e \u003cp\u003eNotes 200\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 What Does Post Go-Live Look Like? 201\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Windows: Planning for Operations 202\u003c\/p\u003e \u003cp\u003eManage Your Dynamics 365 Operations? 203\u003c\/p\u003e \u003cp\u003eBest Practices for Dynamics 365 Operations 208\u003c\/p\u003e \u003cp\u003eValue Add with Continuous Innovation 209\u003c\/p\u003e \u003cp\u003eManaging Your Product Backlog Post Go-Live 218\u003c\/p\u003e \u003cp\u003eSumming Up 223\u003c\/p\u003e \u003cp\u003eNote 224\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Dynamics 365 Support and Continuous Improvement 225\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRecommendation for the Dynamics 365 Business Team 227\u003c\/p\u003e \u003cp\u003eRecommendations for the Dynamics 365 Application Support Technical Team 229\u003c\/p\u003e \u003cp\u003eHow to Support Dynamics 365 Implementation 232\u003c\/p\u003e \u003cp\u003eHow to Continuously Improve 236\u003c\/p\u003e \u003cp\u003eBenefits Realization 244\u003c\/p\u003e \u003cp\u003eContinuing Culture of Digital Transformation 245\u003c\/p\u003e \u003cp\u003eSumming Up 248\u003c\/p\u003e \u003cp\u003eNotes 249\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV Appendices 257\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAppendix A Success Enablers for Dynamics 365 Implementation 259\u003c\/p\u003e \u003cp\u003eAppendix B Microsoft FastTrack for Dynamics 365 275\u003c\/p\u003e \u003cp\u003eIndex 295\u003c\/p\u003e \u003cp\u003e\u003cb\u003eLipi Sarkar\u003c\/b\u003e is an experienced Programme Director with 20 years of experience in leading and managing digital transformation programs with Microsoft Dynamics 365 across various industries—professional services, retail, insurance, commercial housing, healthcare, and not-for-profit. She has worked for one of the Big Four firms, popular UK charity organizations, and esteemed solution-based consulting organizations. She is also an active mentor of Warwick Business School, Global Mentoring Programme.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eVinnie Bansal\u003c\/b\u003e has worn many hats in his career—Business Analyst, Functional Consultant, Project Manager, and Solutions Director. As a result, he has unique abilities to navigate complex challenges. His professional roots are from implementing Dynamics AX, analyzing, solution design, and working closely with process owners and business stakeholders. His passion and expertise lie in envisioning the big picture, working with Dynamics 365 Finance and Dynamics 365 Supply Chain Management customers to assist in the innovation process, end-to-end, and to empower enterprises to overcome their biggest hurdles, streamline complex \"pain points,\" realize their goals, and achieve a business transformation.\u003c\/p\u003e \u003cp\u003eThe dramatic events of 2020 have clarified the urgent need for digital transformation in countless organizations. The rise of remote work and the rapidly increasing use of cloud technologies are just two drivers of the relentless pace of digital disruption. Despite this, many companies remain underequipped or hesitant to embrace digital transformation.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eBuilding a Digital Future\u003c\/i\u003e offers firms of all types and sizes a clearly defined roadmap for executing a digital transformation with Dynamics 365 that will help them achieve competitive advantages for their business, add value, and reduce the time needed to effect the change. The book walks you through a step-by-step transformation journey and highlights pitfalls and common mistakes to be aware of and avoid along the way.\u003c\/p\u003e \u003cp\u003eCelebrated digital experts and authors Lipi Sarkar and Vinnie Bansal leverage their decades of experience helping businesses adapt to the demands of an ever-evolving marketplace and show you how to use Microsoft Dynamics 365 and Power Platform in your own company to harness AI, machine learning, and cognitive services to unlock your firm's full potential.\u003c\/p\u003e \u003cp\u003eYou'll find best practices, real-world examples, and compelling customer stories from a wide cross-section of sectors and companies, including Virgin Atlantic, Etihad Airways, G\u0026amp;J Pepsi, Heathrow Airport, Hickory Farms, and Ste Michelle Wines. You'll learn how these companies, and others, put Dynamics 365 at the center of their digital transformations and achieved tremendous, measurable results.\u003c\/p\u003e \u003cp\u003ePerfect for any busines leader looking for a one-stop and comprehensive playbook for transforming legacy businesses into digital powerhouses with Dynamics 365, \u003ci\u003eBuilding a Digital Future\u003c\/i\u003e will also earn a place in the libraries of IT professionals and business managers charged with implementing a digital transformation.\u003c\/p\u003e PRAISE FOR \u003cb\u003eBUILDING A DIGITAL FUTURE\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\"We are extremely excited about our journey to date with Dynamics 365, but even more excited about the potential for the future. A key component to realizing that potential will be educating the business world about what Dynamics 365 and Microsoft can enable and books like \u003ci\u003eBuilding a Digital Future\u003c\/i\u003e can make a major contribution to that process.\"\u003cbr\u003e\u003cb\u003e—Mohamed Aamer, Senior Program Manager, Dynamics 365 Finance, Microsoft\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\"This book is a practical guide to plan and implement a digital transformation strategy providing examples based on Dynamics 365 to adapt to changing customer preferences, to enhance enterprise capability, and to generate competitive benefit. For leaders who are winners, \u003ci\u003eBuilding a Digital Future\u003c\/i\u003e is a prerequisite to become and stay successful in this digital world.\"\u003cbr\u003e\u003cb\u003e—Eric Veldkamp, Partner, HSO\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\"Well researched and articulated, \u003ci\u003eBuilding a Digital Future\u003c\/i\u003e talks specifically about practical approaches of digital transformation using Microsoft Cloud.\"\u003cbr\u003e\u003cb\u003e—Ritesh Jain, former COO, HSBC; advisor, \u003ci\u003eHarvard Business Review\u003c\/i\u003e; member, MIT Global Tech Panel\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\"This book is a must-read for executives that want full insight into digital transformation combined with Dynamics 365. It is well documented—sharing best practices from other businesses like yours.\"\u003cb\u003e\u003cbr\u003e\u003cb\u003e—Carsten Olholm, Head of Global IT, George\u003c\/b\u003e\u003c\/b\u003e \u003cb\u003eJensen\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\"A comprehensive Dynamics 365 guide to setting up the governance of digitization from the C-level, streamlining and aligning with internal processes and current governance of the organization.\"\u003cbr\u003e\u003cb\u003e—Gunjan Bhow, Global Chief Digital Officer, Walgreens Boots Alliance\u003c\/b\u003e \u003cp\u003e“Full of case study experience providing really valuable insight which can be turned into a plan and action for Dynamics 365.” \u003c\/p\u003e \u003cp\u003e\u003cb\u003e--Phil Scully\u003c\/b\u003e, Group CIO, Costa Coffee\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e“Up until now I’ve not seen a book I would recommend to our customers going on the Dynamics365 digital transformation journey. Let’s be clear, implementing ERP is complex, sometimes traumatic, and filled with challenges--save yourself some time and money and increase your chances of success by absorbing this A-Z guide before you set off on your project--I’m sure it’ll help.” \u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e--Jonathan Rowley (Jonny)\u003c\/b\u003e, Senior Customer Success Manager for Business Applications, Microsoft UK \u003c\/p\u003e \u003cp\u003e“If you want to know the reality of digitally transforming the business and the transition to Microsoft Dynamics 365 for Finance and Operations, read this book. You will see the business transformation like a movie with the advantage of seeing all the phases, actor roles, problems, risk, the fun, the boring, and controls that need to be considered, then present it to the project team to analyze thus allowing for a more efficient digital transformation.” \u003c\/p\u003e \u003cp\u003e\u003cb\u003e--Carlos Villasana Gutierrez\u003c\/b\u003e, Sr. D365 Functional Analyst, Superior Energy Services \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e“This is the book I wish had existed when we started our Dynamic 365 Commerce project. It examines many issues we learned while facing them; it would have been helpful if we could have identified them earlier and prepared ourselves.” \u003c\/p\u003e \u003cp\u003e\u003cb\u003e--Eric Johnson\u003c\/b\u003e, Director, Consumer Engagement Technology, Ste. Michelle Wine Estates  \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e“Successful digital transformation based on Microsoft Dynamics 365 business applications platform doesn’t just happen--you need to understand the capabilities of the platform and how other leading organizations are adopting it. This book provides exactly this with interesting case studies and the right focus on how to adopt the platform, ensuring that it would stay ‘evergreen’ and would continue generating value for your organization many years in the future. The authors succeeded in working out a surprisingly profound book. Definitely a must-read.” \u003c\/p\u003e \u003cp\u003e\u003cb\u003e--Linas Sneideris\u003c\/b\u003e, Associate Partner, EY \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e“The amount of in-depth knowledge and thought leadership from key stakeholders within the Dynamics 365 community is simply astonishing and has created a must-read book which tackles a complex topic in a very comprehensive and unbiased way.” \u003c\/p\u003e \u003cp\u003e\u003cb\u003e--Tobias Lång\u003c\/b\u003e, Chief Technology Officer, Engage Group \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e“The authors of this book expose the fascinating ways to give the readers guidance on how to be successful in D365 implementation in strategic, step-by-step ways. They expressed each chapter in holistic, simple words and easy to understand ways. Everyone who has ERP project management experience can relate to this book, although there's so much more in these pages. The authors touch upon the most important part of the implementation which is the digital transformation. This is a valuable, must read book for project teams and leaders who choose Microsoft Dynamics 365 ERP system.”  \u003c\/p\u003e \u003cp\u003e\u003cb\u003e--Sheila Maria Taestensen\u003c\/b\u003e, Senior Project Manager\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e“This book will help anyone looking to transition to Microsoft D365 ERP; it covers many of the major elements enriched by insightful real-life examples.” \u003c\/p\u003e \u003cp\u003e\u003cb\u003e--Martijn Brons\u003c\/b\u003e, Global ERP Director\u003c\/p\u003e \u003cp\u003e“As a digital transformation expert, the lessons learned from these initiatives are constantly evolving. Don't jump into one of these projects without reading this book. Too many projects fail as a result of missing one or more pieces of the necessary multi-faceted success strategy. This digital transformation Bible will be your ‘go-to’ for implementing Dynamics 365.” \u003c\/p\u003e \u003cp\u003e\u003cb\u003e--Scott Schultz\u003c\/b\u003e, Director of Business Applications, PwC \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e“If you want to understand key trends in modern business you must read this book--it was created in a challenging time by awesome authors. I’m 100% sure that you can find something valuable in \u003ci\u003eBuilding a Digital Future\u003c\/i\u003e. Enjoy reading!” \u003c\/p\u003e \u003cp\u003e\u003cb\u003e--Vadim Korepin\u003c\/b\u003e, Senior Functional Architect, Microsoft \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e“Successful implementation of Dynamics 365 helps you achieve a big milestone in your digital transformation. This book covers different aspects of Dynamics 365 and leads you toward successful implementation. A must-read for all resources engaged with Dynamics 365.”\u003c\/p\u003e \u003cp\u003e\u003cb\u003e--Satish Panwar\u003c\/b\u003e, Senior Program Manager, Microsoft \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e“This book recommends key salient points to consider for go-live with Dynamics 365 and best practices post go-live. Managing backlog post go-live and ensuring a controlled change requests with adequate testing in staging is key before deploying to live environment. Upgrades to new versions of D365, is one of the most important things to keep your system evergreen. The power of this book is absolutely amazing; it doesn’t let the reader forget about the plan post go-live and about future phases while the team is busy with the current phase.”\u003c\/p\u003e \u003cp\u003e\u003cb\u003e--Kim Guldager\u003c\/b\u003e, Product Owner, Bestseller \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e“Finally a book that does justice to the change management side of digital transformation for Dynamics365 with practical and relevant examples, including how to use new technologies for change activities.”\u003c\/p\u003e \u003cp\u003e\u003cb\u003e--Lydia Broekhuizen\u003c\/b\u003e, Senior Change Management Consultant, PowerObjects \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e“What I see here is excellent research on digital transformation with Microsoft Dynamics 365. \u003ci\u003eBuilding a Digital Future\u003c\/i\u003e has practical solutions to real world problems many business and IT leaders face. It's a book I wish I had written.”\u003c\/p\u003e \u003cp\u003e\u003cb\u003e--Arvind Sahu\u003c\/b\u003e, Head of Information Technology, Kari-Out Company \u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47988863729893,"sku":"NP9781119747116","price":39.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119747116.jpg?v=1761781826","url":"https:\/\/k12savings.com\/products\/building-a-digital-future-isbn-9781119747116","provider":"K12savings","version":"1.0","type":"link"}