{"product_id":"bsava-manual-of-small-animal-practice-management-and-development-isbn-9781905319404","title":"BSAVA Manual of Small Animal Practice Management and Development","description":"\u003cp\u003eThis is more than just a management book! Written by a range of experienced authors who have designed and built surgeries, managed veterinary staff, bought and used the equipment, and ‘cleaned the floors’, this Manual brings ideas and guidelines that will be useful in improving and running a small animal veterinary business, whether established or new. \u003c\/p\u003e \u003cp\u003eFollowing a brief foray into the construction planning process, each area of the practice, both clinical and non-clinical, is considered in detail -- its design, equipment and maintenance, and the organization and management of the clinical and support teams.  The second part of the Manual deals with communication and people management issues, including leadership skills and self-management, together with the ethical and legal framework within which vets and vet nurses work. Thirdly, the business aspects of veterinary practice are explored, including planning, finance, marketing, the client experience and clinical governance.\u003c\/p\u003e \u003cp\u003eAs well as being a daily source of information for veterinary surgeons and managers in companion animal practice, the Manual help support studies for certificates in practice management. It will aid preparation for PSS and VMD inspections, and will be of benefit to all practitioners wanting to improve their quality of service, premises and facilities, and the management of their clinical and support teams. Examples of forms, protocols and SOPs are given throughout and the book has a wealth of images to complement and enhance the text .\u003c\/p\u003e \u003cp\u003eThe first BSAVA Manual of Practice Improvement was published in 1972; this completely new Manual will inspire and support a new generation of veterinary surgeons in their careers in small animal practice.\u003c\/p\u003e  Foreword  \u003cp\u003ePreface\u003c\/p\u003e \u003cp\u003e1 Managing the planning and construction process\u003cbr\u003e Jim Wishart\u003c\/p\u003e \u003cp\u003e2 Plant and systems\u003cbr\u003e Jim Wishart\u003c\/p\u003e \u003cp\u003e3 Floor plans, design and maintenance\u003cbr\u003e Jim Wishart\u003c\/p\u003e \u003cp\u003e4 IT and telecommunications\u003cbr\u003e Chris Beesley and Wayne Smith-Gillard\u003c\/p\u003e \u003cp\u003e5 Reception and client areas\u003cbr\u003e Peter Hundepool and Alison Lambert\u003c\/p\u003e \u003cp\u003e6 Consulting area\u003cbr\u003e Pam Mosedale\u003c\/p\u003e \u003cp\u003e7 Wards and in-patient areas\u003cbr\u003e Debbie Roberts\u003c\/p\u003e \u003cp\u003e8 Surgical and preparation areas\u003cbr\u003e Amy Bowcott\u003c\/p\u003e \u003cp\u003e9 Dentistry\u003cbr\u003e Amy Bowcott\u003c\/p\u003e \u003cp\u003e10 Endoscopy\u003cbr\u003e Philip Lhermette\u003c\/p\u003e \u003cp\u003e11 ECG\u003cbr\u003e Stephen Collins\u003c\/p\u003e \u003cp\u003e12 Ultrasonography\u003cbr\u003e Philip Lhermette\u003c\/p\u003e \u003cp\u003e13 Radiography\u003cbr\u003e Victoria Johnson\u003c\/p\u003e \u003cp\u003e14 Laboratory\u003cbr\u003e Roger Powell\u003c\/p\u003e \u003cp\u003e15 Managing the practice dispensary\u003cbr\u003e Pam Mosedale\u003c\/p\u003e \u003cp\u003e16 Offices and staff accommodation\u003cbr\u003e Rita Dingwall\u003c\/p\u003e \u003cp\u003e17 Communication\u003cbr\u003e Christine McGrath and Geoff Little\u003c\/p\u003e \u003cp\u003e18 Leadership and self-management\u003cbr\u003e Caroline Bäck\u003c\/p\u003e \u003cp\u003e19 Managing people\u003cbr\u003e Maggie Shilcock\u003c\/p\u003e \u003cp\u003e20 Employment law\u003cbr\u003e Margaret Keane\u003c\/p\u003e \u003cp\u003e21 Ethics of professional practice management\u003cbr\u003e Bob Moore\u003c\/p\u003e \u003cp\u003e22 Health and safety\u003cbr\u003e Mark Enright and Alison Clark\u003c\/p\u003e \u003cp\u003e23 Strategy and planning\u003cbr\u003e Pippa Reffold\u003c\/p\u003e \u003cp\u003e24 Finance\u003cbr\u003e Andy Moore\u003c\/p\u003e \u003cp\u003e25 Marketing and Branding\u003cbr\u003e Helen Kington, Marion Chapman, Carole Clarke and Susan Beesley\u003c\/p\u003e \u003cp\u003e26 Service quality\u003cbr\u003e Caroline Back\u003c\/p\u003e \u003cp\u003e27 The customer experience\u003cbr\u003e Alison Lambert\u003c\/p\u003e \u003cp\u003e28 Clinical effectiveness\u003cbr\u003e Bradley Viner\u003c\/p\u003e \u003cp\u003eIndex\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eCarole Clarke MA VetMB CVPM MRCVS\u003cbr\u003e \u003c\/b\u003eCarole graduated from Cambridge University Veterinary School in 1981, and set up in small animal practice in Norfolk with her husband, David in 1984.  The practice, a veterinary hospital and nurse training practice, now employs more than 30 people, including seven other vets. It relocated in 1990 to former mill buildings and has recently been refurbished.  Having been the first to gain both the Investors in People award in 1996, and IiP Gold recognition in 2010, the practice also holds the Health and Wellbeing Award. It won a National Training Award in 1999 for its programme of mentoring and empowerment of staff, and has twice been Pet Plan Practice of the year. Concentrating on strategic and management issues, Carole has published many articles and spoken at international conferences on management topics.  She is a past president of VPMA (2001-2) and was awarded the CVPM in 1996.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eMarion Chapman\u003cbr\u003e \u003c\/b\u003eMarion started her career as a veterinary nurse in a busy small animal practice, moving on to work in the veterinary pharmaceutical industry.  This was followed by 3 years with a large petfood manufacturer, during which time she gave presentations at various marketing seminars and ran communication skills workshops. Marion then went on to work for one of the main veterinary wholesalers, spending much time at practices discussing business management.  After obtaining her Certificate in Marketing, she was employed for 6 years as a regional manager for a multi-site practice in London. She currently works as a practice manager at Elands Veterinary Clinic, a small animal first-opinion and referral practice in Kent.  Marion has been a speaker at BVNA Congress and has also spent 3 years on the council of the Veterinary Practice Management Association.\u003c\/p\u003e  \u003cp\u003eThis is more than just a management book! Written by a range of experienced authors who have designed and built surgeries, managed veterinary staff, bought and used the equipment, and ‘cleaned the floors’, this Manual brings ideas and guidelines that will be useful in improving and running a small animal veterinary business, whether established or new. \u003c\/p\u003e \u003cp\u003eFollowing a brief foray into the construction planning process, each area of the practice, both clinical and non-clinical, is considered in detail -- its design, equipment and maintenance, and the organization and management of the clinical and support teams.  The second part of the Manual deals with communication and people management issues, including leadership skills and self-management, together with the ethical and legal framework within which vets and vet nurses work. Thirdly, the business aspects of veterinary practice are explored, including planning, finance, marketing, the client experience and clinical governance.\u003c\/p\u003e \u003cp\u003eAs well as being a daily source of information for veterinary surgeons and managers in companion animal practice, the Manual help support studies for certificates in practice management. It will aid preparation for PSS and VMD inspections, and will be of benefit to all practitioners wanting to improve their quality of service, premises and facilities, and the management of their clinical and support teams. Examples of forms, protocols and SOPs are given throughout and the book has a wealth of images to complement and enhance the text .\u003c\/p\u003e \u003cp\u003eThe first BSAVA \u003ci\u003eManual of Practice Improvement\u003c\/i\u003e was published in 1972; this completely new Manual will inspire and support a new generation of veterinary surgeons in their careers in small animal practice.\u003c\/p\u003e","brand":"BSAVA","offers":[{"title":"Default Title","offer_id":47988862058725,"sku":"NP9781905319404","price":120.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781905319404.jpg?v=1761781819","url":"https:\/\/k12savings.com\/products\/bsava-manual-of-small-animal-practice-management-and-development-isbn-9781905319404","provider":"K12savings","version":"1.0","type":"link"}