Being Buddha at Work

“Skillfully integrate[s] timeless Buddhist wisdom with challenges faced by the present-day employee.” —Publishers Weekly
 
Includes an introduction by His Holiness the Dalai Lama
 
For thousands of years, Buddhism has provided a spiritual foundation for the daily lives of millions around the world. But does Buddhism have anything to offer us—Buddhists and non-Buddhists alike—in today’s world of work? 
 
Franz Metcalf and BJ Gallagher think it does. Spiritual wisdom, Western or Eastern, inspires and instructs us in living a good life. And that’s just as true at work as at home. Buddha mind—a source of calm, compassion, and insight—exists within each of us, not just the historical Buddha. Being Buddha at Work shows how to embody that mind in the stress and clamor of the workplace—how to tap into the Buddha consciousness so we can relieve daily tensions and greet challenges with awareness, equanimity, and good humor. 
 
The book’s first section, “Becoming a Mindful Worker,” covers Buddha’s wisdom for our own work; the second, “Cultivating Mindful Work Relationships,” focuses on how to work with other people; the third, “Creating a Mindful Workplace,” deals with broader organizational topics. There is wisdom here for everyone—from frontline workers and team members, to supervisors and managers, to top executives and organizational leaders.
 
“What do you get when a Buddhist scholar and a workplace expert write a book together? . . . A treatise with profound spiritual implications and practical applications.” —Marshall Goldsmith, New York Times-bestselling author of The Earned Life
 
“This little book is like having Buddha as one of your mentors or coaches—someone who can help you with real-world problems.” —Ken Blanchard, New York Times-bestselling coauthor of The One Minute Manager®Foreword
Introduction: Putting Buddha to Work
Part I: Becoming a Mindful Worker
CHOOSING MINDFUL WORK
Advantages of mindful work
Choosing the right career or job
Becoming a great employee
Self-esteem
Dealing with distractions
PRACTICAL ENLIGHTENMENT
Beginner’s mind
Establishing priorities
Time management
Procrastination
Too much email
Getting lost in cyberspace
Selling without selling out
Really distasteful jobs
QUALITY OF WORK LIFE
When smart people do dumb things
Discouragement
Rumors and gossip
The company you keep
Achieving work/life balance
The cost of integrity and wisdom
BEING SUCCESSFUL
Achieving goals
Multitasking
Finding the “right” answer to a problem
Admitting mistakes
Getting promoted
Celebrating accomplishments
Happiness vis a vis success
MONEY AND HAPPINESS
“The root of all evil”
Personal wealth
Creating a long-term spending plan
Greed
Getting rich
Financial setbacks and losses
Financial hardship
Planning for retirement
DEALING WITH CHANGE
Resistance to change
Anxiety, fear and stress
Losing your job
Changing careers
Finding new work
Taking care of yourself in difficult times
Part II: Cultivating Mindful Work Relationships
WORKING WITH OTHERS
Getting along with others
The golden rule
Influencing others
Doing something extra for others
Double standards between ourselves and others
Work spouses
The importance of listening
Receiving negative feedback
Teaching or training a coworker
Criticizing someone
Encouraging personal accountability
Helping others deal with change
DEALING WITH DIFFICULT PEOPLE
Dealing with jerks
Coworkers who lie
Handling people-pleasers
Being badmouthed
Anger
Adulterous affairs at work
Whiners and negative people
Conflict with a teammate
CUSTOMERS: LOVE ’EM OR LOSE ’EM
The importance of customer service
Encouragement for customer service people
Handling an angry customer
Bad customer service
Public relations
Part III: Creating a Mindful Workplace
LEADERSHIP AND BOSSES
True leadership
Identifying and selecting good leaders
Becoming a great employer or boss
Bosses who surround themselves with “yes” men
Tough, demanding bosses
Executive egos
Power struggles
Terrible bosses
THE BIG ISSUES
Making a profit
Bottom line thinking vs. Buddha mind thinking
Writing a mission statement
Investing in the future
Developing a learning organization
Encouraging creativity and innovation
Corporate responsibility
Going Green
WORK PRACTICES AND PROCESSES
Short-term versus long-term thinking
Designing work processes
Technology
Business gurus and consultants
Improving communication within an organization
Running an effective meeting
THE CARE AND FEEDING OF EMPLOYEES
Selecting and hiring the right person for the job
Motivating people
Expectations
Employee training
Increasing employee morale
Job security
Guiding career development
Incentives and bonuses
SOLVING PEOPLE PROBLEMS
Policies and procedures
Employee diversity
Stereotyping
Sexism
Sexual harassment
Squabbling coworkers
Firing someone for poor performance
Lack of trust
ORGANIZATIONAL CHANGE
Reorganizing, mergers and acquisitions
Outsourcing and rightsizing
Corporate crises and scandals
Turning around a business
Starting a new business
Glossary of Buddhist Terms
Notes
About the Authors“This book, Being Buddha at Work, attempts to relate the Buddha’s advice to the modern workplace. I trust that readers will find inspiration here and pray that those who do will meet with success in putting that inspiration into effect.”
—from the foreword by His Holiness the Dalai Lama

“Being Buddha at Work made me think; it made me chuckle; it made me reflect. This little book is like having Buddha as one of your mentors or coaches—someone who can help you with real-world problems.”
—Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level

“Most of us could benefit from having a little more of Buddha in us during our daily lives. This is a great guide to transcending the tensions of the workplace and facing issues with humor and equanimity.”
—Walter Isaacson, President, The Aspen Institute, and author of the biographies Steve Jobs, Einstein, and Benjamin Franklin

“What do you get when a Buddhist scholar and a workplace expert write a book together? Being Buddha at Work—a treatise with profound spiritual implications and practical applications. Being mindful was never as important as it is in today’s high-stress business climate.”
—Marshall Goldsmith, author of Mojo and What Got You Here Won’t Get You There

“As a Tibetan lama, I am happy that workers everywhere can benefit from Buddha’s teachings in their jobs and careers by reading this inspiring book. These same teachings have guided my Nyingmapa lineage for centuries, so it is richly rewarding to see them expanded into this new realm.”
—Tulku Tsori Rinpoche, founder of Yogi Tsoru Dechen Rinpoche Foundation

“In a world where people are stressed, overworked, and constantly distracted by screens, this book is a gentle wake-up call. Written in a clear and loving language, it will bring a smile of recognition to your lips and help you wipe the dust off your mind’s mirror.”
—Dr. Cristina Rocha, Managing Editor, Journal of Global Buddhism
Franz Metcalf teaches religious studies at California State University, Los Angeles. He is the president of the Western Region of the American Academy of Religion and an active leader in the Forge Institute. His books include What Would Buddha Do? and Buddha in Your Backpack.
BJ Gallagher is a workplace consultant and dynamic workshop leader and speaker. Her clients include IBM, Chevron, the US Department of Veterans Affairs, Chrysler, John Deere Credit, and the League of California Cities, among others. Her business books include the international bestseller A Peacock in the Land of Penguins and Yes Lives in the Land of No.Introduction

Putting Buddha to Work

THIS BOOK IS for people who seek to apply ancient spiritual wisdom to current workplace situations. Sometimes this means ancient solutions to today’s problems. Sometimes it means new perspectives on timeless troubles. In all cases, we put Buddha to work because he was not some solitary hermit; he was the founder and CEO of a growing organization. As you get into this book, you’ll see what we mean.

Most people who perform paid work outside the home spend more of their waking time at work than anywhere else. They see their bosses more than they do their spouses. They spend more time and energy dealing with difficult coworkers than they do with their own difficult children. For many of us, work itself has become an important way to establish personal identity, to meet social needs, to build satisfaction through accomplishment, and to find purpose and meaning in life. It’s also a place where we face the fundamental truths of the world according to Buddhism: everything is frustrating, everything is interconnected, and everything is impermanent. (Note that these are translations of dukkha, anatta, and anicca, the “three marks” of existence. See the glossary for more information on these and many other Buddhist terms.)

It should come as no surprise, then, that workers at all levels, in all kinds of organizations, are bringing their spiritual beliefs and values to work, or are seeking to discover new beliefs and values through their work. Many people see work as a place where they can live out their personal spirituality or their relationship with ultimate reality (however they define it); some even see their place of work as their primary spiritual community. We agree. We are trying to build the house of work on the rock of wisdom. This brings us to a vital question.

Buddhism has for thousands of years provided a spiritual foundation for the daily lives of millions around the world. But does Buddhism have anything to offer us—Buddhists and non-Buddhists alike—in today’s world of work? It does, and we offer it in this book. Such wisdom can inspire and instruct us in how to live a good life—a fulfilled, happy life. We offer you the teachings of the Buddha and his tradition, as well as our own application of these teachings to your work situations.

The Buddha and Buddhism

The Buddha was a human being, not a god. He compared himself to a doctor, dispensing the medicine of mindfulness—insight into our human problems, both as individuals and as groups. But more than offering insight into our problems, he taught us how to transcend them. Beginning with his own experience of enlightenment, or awakening (the word Buddha means “awakened one”), he created a system of thought—the Buddhist tradition—that provides helpful, practical answers to typical human situations we face in our work lives today. Buddhism is, above all, useful. It is not about pie in the sky; it is about here and now. It is not about theory; it is about practice. It is not just a way of thinking; it is a way of being and doing.

The Buddha was not born “Buddha”—he earned that name. He struggled with life just as we do today, and he discovered the keys to living. He sought to teach his discoveries to others, and we seek to continue his teaching by sharing it with you.

The core of the Buddha’s teaching lies in his very first sermon. In it, he taught that both self-indulgence and self-mortification are useless. They do not, in the end, lead to happiness, no matter the context. He then went on to teach the four noble truths: (1) Life is full of dukkha. We suffer because we get what we don’t want; we don’t get what we do want; and, even if we do get what we want, either we can’t keep it or we just worry about losing it. (2) Dukkha is caused by desire for things and attachment to things. (3) Desire can be ended (and so dukkha can be ended!). (4) The way to end desire is by following the eightfold noble path of right view, right intention, right speech, right action, right livelihood, right effort, right mindfulness, and right concentration (again, see the glossary for more details).

It’s easy to see how relevant some of these aspects of the path are to the workplace. Others are harder. We’re here to help.

The Buddha in You (and Us)

This book is founded on the belief that the Buddha was not just a historical figure who lived 2,500 years ago. We believe that in a profound sense, the Buddha also exists within each of us at every moment. The Buddha exists in what has been called the Buddha mind or Buddha nature, the mind of the Buddha that lies sleeping within us, waiting to be awakened. We’ve all had moments of awakening—even if we’re not Buddhists—when something has roused the Buddha mind from slumber; moments when we’ve lived outside our limited selves, in union with all things, flowing with the unending current of life. This liberation (Christians might call it grace) does not come when we ask for it but when we’re open to it. When we think and act with this freedom, we don’t just act like Buddhas, we become Buddhas. Not Buddhists—that doesn’t matter—just Buddhas. Of course, we fall back into ourselves, but this fundamental freedom remains in the moment if we can just expand into it.

In this book, we draw on a wide variety of Buddhist texts, both ancient and modern, to help you experience that expansion. The dharma, the teaching of the Buddha, has grown through the centuries. In this way, Buddhism is a living thing, fostered by those who seek awakening in their own lives. A contemporary haiku by a poet writing from Buddha mind is just as sacred and legitimate as an ancient scroll by a venerated monk. Each inspired writer expands the dharma in his or her own work. We humbly try to expand the dharma in ours here.

This book aims to help you be the Buddha that you already are, to find your own Buddha nature, and to allow that nature to guide you in your workaday activities. The Buddha in you is your best teacher. We believe the workplace issues and challenges we’ve outlined here will help you bring that Buddha to life.

A Note About Using This Book

Our book is divided into three main parts. Part 1, “Becoming a Mindful Worker,” explores the Buddha’s wisdom for individuals. Here we cover such things as how to choose right livelihood, how to be a good employee, and how to be successful. Part 2, “Cultivating Mindful Work Relationships,” focuses on how to work with other people, including bosses, coworkers, work teams, difficult people, and customers. Part 3, “Creating a Mindful Workplace,” deals with broad organizational topics, including policies and procedures, human resources issues, technology, work processes, and organizational problems.

If you have a specific work problem on which you’d like some guidance, just look it up in the table of contents and go straight to the answer. Of course, we can’t list every possible situation in one book, but 108 issues is a pretty substantial sampling. You can also read straight through the book to get the big picture and begin to put together your own thoughts and practices for becoming more mindful and more accepting, wherever you are.

We have written for the broadest possible audience, from frontline workers to supervisors and managers to senior executives. There is wisdom and guidance here for entrepreneurs and small businesses, as well as Fortune 500 companies. Many of the ideas apply to nonprofit organizations as well as for-profit businesses. But of course, not all answers will be equally useful to all readers. Some are directed more to managers and business owners, while others are directed more to worker bees. But remember, like bees, we are all in this game of work together, so you may gain by reading answers that at first glance seem not to apply to you.

We have also written for a broad audience in terms of familiarity with Buddhist teachings. Some readers are practicing Buddhists who seek to further their understanding of and commitment to the bodhisattva path; other readers may not know what a bodhisattva even is. Some seek to practice the Buddha’s teachings in every aspect of their working life; others may simply be seeking a few tips and tools to help them make it through the workday. We welcome all readers to these pages. We do not insist that you become a bodhisattva, but if you wish to do so, you can find many wonderful books that will take you deeper into this. Our book is a more applied, practical, how-to approach to workaday problems and difficulties—a Buddhist tool kit for the workplace.

The Buddha isn’t here to answer our specific questions for us, but we have done our best to understand his teachings and apply them as we think he would. Some of these teachings are general and philosophical; others are detailed and specific. That’s because some workplace problems are basic or universal, so we can point to basic and universal solutions, while other problems are more complex and require more detailed answers. The wide variety of topics addresses the wide variety of situations we face in our different jobs, different organizations, different times, and different careers.

Finally, it is important that you not accept the Buddha’s teachings just because he was the Buddha. He famously told his followers to think for themselves—to question his teachings and test them against their own experience and understanding, only retaining what worked. If that was true for the Buddha, how much more so is it true for us! Test the Buddha’s teachings and test this book’s. Your path is unique to you, and ultimately only you can decide what advice is useful and what advice isn’t on that path. Please take what you will, and use it as you want.