{"product_id":"alternative-dispute-resolution-for-organizations-isbn-9780471643234","title":"Alternative Dispute Resolution for Organizations","description":"Alternative Dispute Resolution (ADR) is a rapidly growing field, due to its popularity as an alternative to long and expensive lawsuits. ADR involves resolving disputes of any kind outside of the judicial system, through negotiation, mediation, arbitration, and other processes. This book is for people who work within organizations and are involved in disputes themselves, or for people who are required to deal with or resolve disputes. It covers how to set up a dispute resolution process in an organization. \u003cp\u003ePreface xv\u003c\/p\u003e \u003cp\u003eAcknowledgements xix\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: Introduction to ADR 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDealing With Conflict 3\u003c\/p\u003e \u003cp\u003eWhy not ignore conflict? 4\u003c\/p\u003e \u003cp\u003eWhy not litigate? 4\u003c\/p\u003e \u003cp\u003eSetting Up A Conflict Resolution System 6\u003c\/p\u003e \u003cp\u003eExisting Systems 7\u003c\/p\u003e \u003cp\u003eWhat if you don’t have a system? 8\u003c\/p\u003e \u003cp\u003eDo small organizations need ADR systems 9\u003c\/p\u003e \u003cp\u003eADR Systems Design 9\u003c\/p\u003e \u003cp\u003eWhen is Systems Design appropriate? 10\u003c\/p\u003e \u003cp\u003eGoals For An ADR System 11\u003c\/p\u003e \u003cp\u003eReduce Time and Cost 11\u003c\/p\u003e \u003cp\u003eImprove or Maintain the Relationship 12\u003c\/p\u003e \u003cp\u003eSatisfactory Outcome 13\u003c\/p\u003e \u003cp\u003eDeal with Emotions 13\u003c\/p\u003e \u003cp\u003eAvoid Future Disputes 13\u003c\/p\u003e \u003cp\u003eWhat is ADR? 14\u003c\/p\u003e \u003cp\u003eThe Types of ADR 15\u003c\/p\u003e \u003cp\u003eConflict Prevention 15\u003c\/p\u003e \u003cp\u003ePartnering 15\u003c\/p\u003e \u003cp\u003eSelf-help 15\u003c\/p\u003e \u003cp\u003eNegotiation 16\u003c\/p\u003e \u003cp\u003eMediation 16\u003c\/p\u003e \u003cp\u003eConciliation 16\u003c\/p\u003e \u003cp\u003eFacilitation 16\u003c\/p\u003e \u003cp\u003eMed\/Arb (Mediation\/Arbitration) 16\u003c\/p\u003e \u003cp\u003e\u003cmini-trials\u003e \u003cp\u003eEarly Neutral Evaluation 17\u003c\/p\u003e \u003cp\u003eArbitration 17\u003c\/p\u003e \u003cp\u003eLitigation 18\u003c\/p\u003e \u003cp\u003eIncorporating ADR Into The System— The “Direct” Approach 18\u003c\/p\u003e \u003cp\u003eDiagnosis 18\u003c\/p\u003e \u003cp\u003eInterests 19\u003c\/p\u003e \u003cp\u003eRights 19\u003c\/p\u003e \u003cp\u003eExits and re-entries 19\u003c\/p\u003e \u003cp\u003eCreativity 20\u003c\/p\u003e \u003cp\u003eTraining and evaluation 20\u003c\/p\u003e \u003cp\u003eSummary 23\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: Diagnosis 25\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe System Design Team 25\u003c\/p\u003e \u003cp\u003eAny Recommendations Should Improve The Existing System 27\u003c\/p\u003e \u003cp\u003eWho To Consult? 28\u003c\/p\u003e \u003cp\u003eHow To Obtain Information? 30\u003c\/p\u003e \u003cp\u003eSummary 35\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Diagnosis of the Organization 41\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Is The Culture of the Organization? 41\u003c\/p\u003e \u003cp\u003eWhat Is The Communication Structure In The Organization? 44\u003c\/p\u003e \u003cp\u003eHow Technologically Advanced Is The Organization? 45\u003c\/p\u003e \u003cp\u003eWhat Resources Are Available? 46\u003c\/p\u003e \u003cp\u003eSummary 51\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: Diagnosis of the Disputes 53\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIs The Organization’s Goal To Resolve Internal Or External Disputes? 54\u003c\/p\u003e \u003cp\u003eWhat Kinds Of Disputes Is The Organization Having? 55\u003c\/p\u003e \u003cp\u003eFactual 55\u003c\/p\u003e \u003cp\u003eTechnical 56\u003c\/p\u003e \u003cp\u003eInterpersonal 56\u003c\/p\u003e \u003cp\u003eLegal 57\u003c\/p\u003e \u003cp\u003eDifference of Opinion 57\u003c\/p\u003e \u003cp\u003eWhat Has Been Triggering The Disputes? 58\u003c\/p\u003e \u003cp\u003eHow Does The Company Find Out About Disputes? 59\u003c\/p\u003e \u003cp\u003eWhat Kinds Of Disputes Are Likely To Occur In The Future? 60\u003c\/p\u003e \u003cp\u003eHow Many Disputes Are There? 60\u003c\/p\u003e \u003cp\u003eIf there are many disputes 61\u003c\/p\u003e \u003cp\u003eIf there are few disputes 62\u003c\/p\u003e \u003cp\u003eHow Many Disputants Are There? 63\u003c\/p\u003e \u003cp\u003eAre Certain Individuals Commonly Involved In Disputes? 63\u003c\/p\u003e \u003cp\u003eHow Quickly Do Disputes Need To Be Resolved? 64\u003c\/p\u003e \u003cp\u003eAre The Disputes Cyclical? 65\u003c\/p\u003e \u003cp\u003eIs Relationship Important To The Disputing Parties? 66\u003c\/p\u003e \u003cp\u003eIs Precedent Important? 67\u003c\/p\u003e \u003cp\u003eIs Confidentiality Important? 68\u003c\/p\u003e \u003cp\u003eSummary 74\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5: Dispute Resolution Requirements 75\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Is The Mandate Of The Design Team? 75\u003c\/p\u003e \u003cp\u003eWhat Processes Have Been Used To Resolve Disputes In The Past? 76\u003c\/p\u003e \u003cp\u003ePreserving Assets 77\u003c\/p\u003e \u003cp\u003eShould External Or Internal People Be Used To Help Resolve The Disputes? 78\u003c\/p\u003e \u003cp\u003eSummary 81\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6: Interests 83\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePower And Rights 84\u003c\/p\u003e \u003cp\u003eWhat Are Interests? 85\u003c\/p\u003e \u003cp\u003eWhy Use Interest-Based Approaches First? 87\u003c\/p\u003e \u003cp\u003eSummary 90\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7: Interest-Based Negotiation 91\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Seven Elements Of Principled Negotiation 92\u003c\/p\u003e \u003cp\u003eAlternatives 92\u003c\/p\u003e \u003cp\u003eInterests 94\u003c\/p\u003e \u003cp\u003eOptions 95\u003c\/p\u003e \u003cp\u003eLegitimacy 97\u003c\/p\u003e \u003cp\u003eCommunication 98\u003c\/p\u003e \u003cp\u003eRelationship 100\u003c\/p\u003e \u003cp\u003eCommitment 102\u003c\/p\u003e \u003cp\u003eIncorporating Principled Negotiation Into The ADR System 102\u003c\/p\u003e \u003cp\u003eSummary 105\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8: Interest-Based Mediation 107\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Mediation Process 108\u003c\/p\u003e \u003cp\u003eSetting the Table 108\u003c\/p\u003e \u003cp\u003eStorytelling 111\u003c\/p\u003e \u003cp\u003eDetermining Interests 112\u003c\/p\u003e \u003cp\u003eDetermining the Issues 113\u003c\/p\u003e \u003cp\u003eBrainstorming Options 114\u003c\/p\u003e \u003cp\u003eSelecting an Option 114\u003c\/p\u003e \u003cp\u003eClosure 115\u003c\/p\u003e \u003cp\u003eMoving from Stage to Stage 116\u003c\/p\u003e \u003cp\u003eCaucusing 117\u003c\/p\u003e \u003cp\u003eThe One Text 118\u003c\/p\u003e \u003cp\u003eSelecting Appropriate Mediators 119\u003c\/p\u003e \u003cp\u003eIntegrating Mediation Into An ADR System 120\u003c\/p\u003e \u003cp\u003eSummary 123\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9: Rights 125\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNon-Binding Processes 126\u003c\/p\u003e \u003cp\u003eRights-Based Mediation 126\u003c\/p\u003e \u003cp\u003eEarly Neutral Evaluation 127\u003c\/p\u003e \u003cp\u003eFact Finding 127\u003c\/p\u003e \u003cp\u003eMini-trials 128\u003c\/p\u003e \u003cp\u003eJudicial Mini-trials 128\u003c\/p\u003e \u003cp\u003ePrivate Mini-trials 129\u003c\/p\u003e \u003cp\u003eBinding Processes 130\u003c\/p\u003e \u003cp\u003eCourts and Tribunals 130\u003c\/p\u003e \u003cp\u003eA Superior Decides 130\u003c\/p\u003e \u003cp\u003eArbitration 131\u003c\/p\u003e \u003cp\u003eProcesses That Combine Interest-Based And Rights-Based Approaches 133\u003c\/p\u003e \u003cp\u003eMediation\/Arbitration (Med\/Arb) 134\u003c\/p\u003e \u003cp\u003eSummary 137\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10: Exits and Re-entries 139\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLoopbacks 140\u003c\/p\u003e \u003cp\u003eCooldowns 141\u003c\/p\u003e \u003cp\u003eSummary 144\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11: Creativity 145\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSummary 154\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12: Training and Evaluation 155\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEducation 155\u003c\/p\u003e \u003cp\u003eSkills Training 157\u003c\/p\u003e \u003cp\u003eInterest-Based Negotiation Training 158\u003c\/p\u003e \u003cp\u003eOther Training 158\u003c\/p\u003e \u003cp\u003eEvaluation 159\u003c\/p\u003e \u003cp\u003eGo Back to Stakeholders 159\u003c\/p\u003e \u003cp\u003eCommencing with a Pilot Project 160\u003c\/p\u003e \u003cp\u003eThe Assessment 160\u003c\/p\u003e \u003cp\u003eTools for Assessment 161\u003c\/p\u003e \u003cp\u003eAssessment of Mandatory Mediation in Ontario 162\u003c\/p\u003e \u003cp\u003eSummary 165\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13: ADR In External Disputes 173\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSetting Up A System Before The Dispute Arises 174\u003c\/p\u003e \u003cp\u003eMulti-Step ADR Clause 174\u003c\/p\u003e \u003cp\u003eNegotiation 175\u003c\/p\u003e \u003cp\u003eMediation 175\u003c\/p\u003e \u003cp\u003eOther Non-Binding Processes 176\u003c\/p\u003e \u003cp\u003eArbitration 177\u003c\/p\u003e \u003cp\u003eProcedure is Only Procedure to Be Used 178\u003c\/p\u003e \u003cp\u003eLength of the ADR Clause 179\u003c\/p\u003e \u003cp\u003eIndependent Organizations That Can Assist With Inter-organizational Disputes 179\u003c\/p\u003e \u003cp\u003eSummary 181\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14: Concluding Thoughts 183\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAppendix A: Sample Multi-Step ADR Clause 185\u003c\/p\u003e \u003cp\u003eAppendix B: Procedure Manual for Mediation of Credit Disputes Between Bank of Montreal and Small- and Medium-Sized Enterprises (SME’s) 193\u003c\/p\u003e \u003cp\u003eAppendix C: Ontario Human Rights Commission Mediation Procedures Manual 205\u003c\/p\u003e \u003cp\u003eBibliography 217\u003c\/p\u003e  \u003cb\u003eAllan J. Stitt\u003c\/b\u003e practices mediation, facilitation, and ADR systems design at Stitt Feld Handy Houston in Toronto. He and his colleagues teach several workshops on ADR and negotiation, including a series of certificate courses in conjunction with the University of Windsor Law School.  \u003cp\u003eMr. Stitt is an Adjunct Professor at the University of Toronto Law School, where he teaches courses on Conflict Management and Negotiation. He is President of the Arbitration and Mediation Institute of Ontario, past Chair of the ADR section of the Canadian Bar Association (Ontario), and is on the Board of Directors of the Canadian Foundation for Dispute Resolution. He has designed ADR systems for a number of organizations including the Canadian Bankers Association, the College of Physicians and Surgeons of Ontario, the Law Society of Upper Canada, the Bank of Montreal, and the Ontario Human Rights Commission.\u003c\/p\u003e \u003cp\u003eMr. Stitt is a graduate of the University of Toronto, the University of Windsor Law School, the University of Detroit Law School, and Harvard Law School.\u003c\/p\u003e  \"Stitt has produced a readable, step-by-step guide to systems design that will help organizations handle conflict more productively and efficiently.\" - \u003cb\u003eDrew Tulumello\u003c\/b\u003e  \u003cp\u003e\"ADR for Organizations is an excellent resource for anyone who deals with conflict. It goes beyond the conventional 'theory of how to' and actually provides step-by-step options for resolving disputes...ADR for Organization sis a must-read for anyone who deals with people.\" - \u003cb\u003eJim Cutler\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"A very useful contribution to making alternative dispute resolution system design concepts much better understood within business organizations. In particular, the checklists provide helpful frameworks for designing ADR systems within organizations.\" - \u003cb\u003eW.J. Hartnett\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"This instructive book on the essentials of ADR system design is a fine-tuned version of what Allan Stitt teaches so effectively in the in-depth ADR courses that he and his colleagues have given to hundreds of avid ADR students. This is a 'must' ADR text written by an international expert.\" - \u003cb\u003eMajor General Richard Rohmer\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"Allan Stitt has brought to bear his unique experience as a lecturer, author, and practitioner in producing this outstanding text on the subject of ADR systems design. It will be of invaluable assistance not only to human resource professionals, corporate executives, and the business community generally, but also to those who practise in this ever-expanding field.\" - \u003cb\u003eThe Honourable Charles Dubin\u003c\/b\u003e\u003c\/p\u003e\u003c\/mini-trials\u003e\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47988715946213,"sku":"NP9780471643234","price":38.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780471643234.jpg?v=1761781307","url":"https:\/\/k12savings.com\/products\/alternative-dispute-resolution-for-organizations-isbn-9780471643234","provider":"K12savings","version":"1.0","type":"link"}