{"product_id":"zen-and-the-art-of-digital-transformation-isbn-9781394273287","title":"Zen and the Art of Digital Transformation","description":"\u003cp\u003e\u003cb\u003eLearn practical methods for reducing technology overload and related employee burnout at your organization \u003c\/b\u003e \u003c\/p\u003e \u003cp\u003eIn \u003ci\u003eZen and the Art of Digital Transformation: Leading a Mindful Redesign of the Digital Enterprise\u003c\/i\u003e, veteran digital transformation consultant, Sara Teitelman, MPH, shares her proven process for improving the state of an organization’s enterprise technology in ways that boost employee happiness and productivity. Grounded in best practices from human-centered design, knowledge management, and change management, these methods will help organizations of all sizes assess the performance of their digital tools and develop a phased plan of action for decluttering their digital landscape and realizing the full value of their IT investments. Importantly, it is these same actions that will position organizations to make best use of the growing collection of highly sophisticated, AI-driven capabilities that will soon be part of every workplace.  \u003c\/p\u003e \u003cp\u003eCase studies and downloadable templates developed over hundreds of successful client projects are included to help readers immediately put the concepts presented to work. In this book, readers will learn how to: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eAssess the current state of their enterprise technology and uncover the ways that it is hindering productivity and employee satisfaction \u003c\/li\u003e \u003cli\u003eQuantify and reduce IT spend on recurring software subscriptions \u003c\/li\u003e \u003cli\u003eAddress IT system overlap and duplication to streamline business processes and reduce user confusion \u003c\/li\u003e \u003cli\u003eProvide employees with clear guidelines and training on use of their enterprise digital tools \u003c\/li\u003e \u003cli\u003eInvolve people from across the organization in technology decision-making to reduce inter-departmental friction and uncover synergies \u003c\/li\u003e \u003c\/ul\u003e \u003cbr\u003eThe antidote to an issue plaguing nearly every modern enterprise, \u003ci\u003eZen and the Art of Digital Transformation \u003c\/i\u003eis an essential guide for all business leaders, executives, and managers seeking to tame their enterprise IT landscape and pave the way to higher employee satisfaction and a healthier bottom line. \u003cp\u003ePrologue: My First Computer xi\u003c\/p\u003e \u003cp\u003ePreface xv\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I Preparing for the Journey 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Applying Zen Concepts to the Digital Enterprise 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEmployees are Feeling Frustrated and Disengaged Due to the Overwhelming Number and Complexity of Digital Tools they Interact with Day to Day 4\u003c\/p\u003e \u003cp\u003eResistance to Change in the Workplace is Generally seen as Something to be Overcome, not Understood 6\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 (Re)Defining Digital Transformation 9\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThree Key Elements of Digital Transformation 10\u003c\/p\u003e \u003cp\u003ePurposeful 10\u003c\/p\u003e \u003cp\u003eHuman-Centered 10\u003c\/p\u003e \u003cp\u003eResponsive and Resilient 10\u003c\/p\u003e \u003cp\u003eThe Ideal Versus Real Digital Workplace 11\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Leading Differently 17\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePracticing Human-Centeredness 21\u003c\/p\u003e \u003cp\u003eCore Concepts of Human-Centered Design 22\u003c\/p\u003e \u003cp\u003eApplying Design Thinking to the Digital Workplace 24\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Preparing the Way 29\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLinking to Organizational Strategy 29\u003c\/p\u003e \u003cp\u003eIdentifying Key Stakeholders 30\u003c\/p\u003e \u003cp\u003eForming the Project Team 34\u003c\/p\u003e \u003cp\u003eCore Project Team 34\u003c\/p\u003e \u003cp\u003eAssembling a Steering Group 40\u003c\/p\u003e \u003cp\u003eRecruiting Champions 44\u003c\/p\u003e \u003cp\u003eAssessing Change Readiness 47\u003c\/p\u003e \u003cp\u003eChange Readiness Assessment 47\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II Designing the Ideal Digital Workplace 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Looking 57\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBuilding an IT Systems Inventory and Map 60\u003c\/p\u003e \u003cp\u003eMaking Sense of the Digital Workplace 62\u003c\/p\u003e \u003cp\u003eCommunication 64\u003c\/p\u003e \u003cp\u003eContent and Collaboration 65\u003c\/p\u003e \u003cp\u003eData Analysis and Management 67\u003c\/p\u003e \u003cp\u003eSecurity 70\u003c\/p\u003e \u003cp\u003eCreating a Visual Systems Map 73\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Listening 79\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWho to Include 81\u003c\/p\u003e \u003cp\u003eDiscovery Methods 82\u003c\/p\u003e \u003cp\u003eMethod: Focus Group 82\u003c\/p\u003e \u003cp\u003eMethod: One-on-One Interviews 84\u003c\/p\u003e \u003cp\u003eMethod: Surveys 84\u003c\/p\u003e \u003cp\u003eStay Mindful of Your Mindset 86\u003c\/p\u003e \u003cp\u003eQualitative versus Quantitative Research and Analysis 88\u003c\/p\u003e \u003cp\u003eGetting Ready for Discovery Data Collection 91\u003c\/p\u003e \u003cp\u003ePrepare the Discussion Guide 96\u003c\/p\u003e \u003cp\u003eSample Interview or Focus Group Discussion Guide 96\u003c\/p\u003e \u003cp\u003eDiscussion Questions 97\u003c\/p\u003e \u003cp\u003eClosing Talking Points 98\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Envisioning 101\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Future-State Workshop 102\u003c\/p\u003e \u003cp\u003eSelecting Workshop Participants 104\u003c\/p\u003e \u003cp\u003ePlanning the Workshop 105\u003c\/p\u003e \u003cp\u003ePresenting the Vision 107\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III Achieving the Ideal Digital Workplace 113\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 The Art of Digital Decluttering 115\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Basic Rules of (Digital) Tidying 116\u003c\/p\u003e \u003cp\u003eSara’s Rules for Digital Tidying 116\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Selecting Timing and Tactics 121\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDigital Transformation Readiness Assessment 123\u003c\/p\u003e \u003cp\u003eDeveloping the Digital Transformation Roadmap 124\u003c\/p\u003e \u003cp\u003eGuide to Building the Digital Transformation Roadmap 126\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Building the Future 131\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDefine User Stories and Requirements 132\u003c\/p\u003e \u003cp\u003eSelecting the Right Technology 135\u003c\/p\u003e \u003cp\u003eSelecting the Right Partner 136\u003c\/p\u003e \u003cp\u003eLaunching the Implementation Process 140\u003c\/p\u003e \u003cp\u003eManaging the Implementation Process 140\u003c\/p\u003e \u003cp\u003eDesigning a Great User Experience 143\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Introducing Change 147\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCommunicating About Change 149\u003c\/p\u003e \u003cp\u003ePreparing for Launch 156\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Stewarding the Digital Workplace 161\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eGovernance Considerations 162\u003c\/p\u003e \u003cp\u003eGovernance Approaches 164\u003c\/p\u003e \u003cp\u003eStrategic Decision-Making 164\u003c\/p\u003e \u003cp\u003eRisk Management 164\u003c\/p\u003e \u003cp\u003eContinuous Improvement 165\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13 Measuring and Improving 175\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEpilogue: Keeping Technology Human 185\u003c\/p\u003e \u003cp\u003eAppendix A: Digital Workplace Maturity Assessment 187\u003c\/p\u003e \u003cp\u003eAppendix B: Sample Annual State of the Digital Workplace Survey 201\u003c\/p\u003e \u003cp\u003eNotes 205\u003c\/p\u003e \u003cp\u003eAcknowledgments 207\u003c\/p\u003e \u003cp\u003eAbout the Author 209\u003c\/p\u003e \u003cp\u003eIndex 211\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSARA TEITELMAN, MPH,\u003c\/b\u003e is CEO of the digital transformation firm, Ideal State, which she co-founded in 2016. She began her career as a public health professional before shifting her focus to the digital health of the organizations where she worked, which included the Gates Foundation and international NGO Pact.Br \/\u0026gt;More than 15 years and hundreds of client projects later, Sara’s unique blend of human-centered design, knowledge management, and change management has helped organizations of all sizes transform their digital landscape in ways that boost employee engagement and organizational efficiency.\u003cbr\u003eShe has been a featured speaker at industry conferences including KMWorld, APQC, NTEN, and Digital Workplace Experience and holds a master of public health degree from the University of Washington.\u003cbr\u003eSara lives in Santa Fe, New Mexico with her husband, Jeremy, and young daughter, Abigail.\u003c\/p\u003e  \u003cp\u003eHyperbolic marketing and incentivized viral adoption of enterprise software has led to out-of-control software subscription costs, confusing IT landscapes, and frustrated employees. \u003ci\u003eZen and the Art of Digital Transformation: Leading a Mindful Redesign of the Digital Enterprise\u003c\/i\u003e is an antidote to the digital chaos that companies are now experiencing. A thoroughly practical guide for business leaders from in and outside of IT, these methods will help organizations of all sizes put a stop to ballooning expenses and realize the full value of their IT investments while positioning their organizations to think and act about technology on the road ahead. \u003c\/p\u003e\u003cp\u003eReaders will gain access to veteran digital transformation consultant Sara Teitelman’s proven process for digital decluttering, which spans from envisioning the ideal future state of your digital workplace and the culture it supports, to categorizing and eliminating tools, to redesigning the tech that remains to ensure a seamless and secure digital employee experience. Case studies and downloadable tools developed over the course of hundreds of successful client projects enable readers to start applying these concepts to their organizations as soon as today. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eZen and the Art of Digital Transformation\u003c\/i\u003e is a timely, essential read for business leaders seeking to streamline their enterprise technology in ways that benefit both their employees and the bottom line.   \u003c\/p\u003e\u003cp\u003e\u003cb\u003e\u003csmall\u003ePRAISE FOR\u003c\/small\u003e ZEN AND THE ART OF DIGITAL TRANSFORMATION\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e“Sara Teitelman’s \u003ci\u003eZen and the Art of Digital Transformation\u003c\/i\u003e will enable business leaders to achieve their full potential with digital transformation by cultivating a mindful approach to digital maturity. This is a must-read book that applies a human centric approach to doing more with less.”\u003cbr\u003e \u003cb\u003e—R “RAY” WANG\u003c\/b\u003e, CEO of Constellation Research, Inc., Co-Host of DisrupTV, Bestselling Author \u003c\/p\u003e\u003cp\u003e“This transformative guide is a must-read for anyone seeking to harmonize technology and humanity in the workplace. Sara Teitelman offers a refreshing perspective and practical advice on how forward-thinking organizations can create a more innovative and fulfilling work environment.”\u003cbr\u003e \u003cb\u003e—AMANDA WIND O’DONNELL\u003c\/b\u003e, Director of Organizational Excellence at Break Through Tech \u003c\/p\u003e\u003cp\u003e“If your company is bogged down by a proliferation of duplicative tech, use \u003ci\u003eZen and the Art of Digital Transformation\u003c\/i\u003e to discover where your organization can streamline and take back your digital advantage. Teitelman’s book is an essential how-to manual in decluttering the disheveled closet of your digital workplace, Marie Kondo-style.”\u003cbr\u003e \u003cb\u003e—NATHAN FISHER\u003c\/b\u003e, Director, Internal Communication, Databricks, Tesla and Google \u003c\/p\u003e\u003cp\u003e\u003ci\u003e“Zen and the Art of Digital Transformation\u003c\/i\u003e is your roadmap to success. If you invest the time to read and follow this book’s strategies, you will save time, have happier employees, and create off-the-charts positive levels of dialogue and confidence building with stakeholders, executives, and the board.”\u003cbr\u003e \u003cb\u003e—ROSS COMSTOCK\u003c\/b\u003e, Innovator and Tech Leader, former VP, Information Systems and Technology at the W.K. 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