What Smart Trainers Know

Learn from the best of the best!

Written by highly regarded experts in the field--including Zane L.Berge, Jay A. Conger, Robert Hargrove, James M. Kouzes, JulieO'Mara, Barry Z. Posner, Fran Rees, William J. Rothwell, and EdgarH. Schein--What Smart Trainers Know offers you a comprehensiveguide to the HRD profession's most critical issues. In thirty-fivemini-chapters (each of which can be read in approximately fifteenminutes) the book provides a handy resource for new practitionerswho want to develop a broad working knowledge of the field. Thebook also offers seasoned professionals the opportunity to examinethe latest thinking from a wide range of noted experts.

Emphasizing practical applications of theory, this collectioncovers all the basic needs of HRD practitioners in five keycategories:
* Strategic training and development
* Employee and organizational development
* Assessment and evaluation
* Training and development design
* Training and development methods

"Whether you're new to training or a seasoned pro, looking fortheory or practical application or needing to be revitalized orreconfirmed, What Smart Trainers Know has been written by thebest-of-the-best to deliver what you need."
--Elaine Biech, ebb associates inc., and author, The Business ofConsulting

Introduction vii

Part One: Strategic Training and Development 1

1 Shifting from Training to Performance 3
James C. Robinson and Dana Gaines Robinson

2 Trends and the Profession 14
Joe Willmore

3 HRD in the Internet World 22
Patricia A. McLagan

4 Learning Organizations 37
Michael J. Marquardt

5 Change Management 47
Jay A. Conger

6 What Smart Trainers Should Know About Organizational Culture 54
Edgar H. Schein

7 Legal Issues for Training and Development 61
Linda Byars Swindling

Part Two: Assessment and Evaluation 71

8 How to Conduct a Needs Assessment that gets Results 73
Seth N. Leiber, Ann W. Parkman, and Karen VanKampen

9 The Intervention Questionnaire 82
Judith A. Hale

10 Performance Analysis: Testing the Waters 96
Allison Rossett and Catherine Tobias

11 The Art and Science of Competency Modeling 107
Richard Lepsinger and Anntoinette Lucia

12 The Four-Level Evaluation Process 122
Donald L. Kirkpatrick

13 the Return on Investment (ROI) Process 133
Jack J. Philips and Patricia Pulliam Phillips

14 Transfer of Learning to Performance 160
Mary L. Broad

15 Developing and Conducting a Legally Defensible Performance Appraisal 176
Gary P. Latham and Deborah L. MacKenzie

Part Three: Training and Development Design 187

16 The Future of Instructional Design 189
William J. Rothwell

17 What Every Smart Trainer Should know about Learning 202
Maxine Arnold Dalton

18 What we know about Adult Learning 210
Ron Zemke and Susan Zemke

19 Designing Effective Training Programs 218
Karen Lawson

20 What I’ve Learned: The Picture is Bigger than you Think! 233
Bob Pike

21 Motivation in the Learning Environment 238
Larry Froman

Part Four: Training and Development Methods 249

22 Facilitating Active Learning 251
Mel Silberman

23 Transform the Person, Not the Behavior 259
Robert Hargrove

24 Involve your Learners: Enhance your Training 268
Fran Rees

25 Training Games and Activities 275
Sivasailam “Thiagi” Thiagarajan

26 What Smart Trainers know about Self-Directed Learning 292
George M. Piskurich

27 Guaranteed Results with Multimedia and Online Training and Education 316
Kevin E. Kruse

28 Applications of Communication Technology in Training and Education 316
Zane L. Berge

Part Five: Employee and Organizational Development 325

29 Diversity: The Right Competitive Strategy for a Changing World 327
Julie O’Mara

30 Learning to Lead 339
James M. Kouzes and Barry Z. Posner

31 Approach Team Training One Step at a Time 352
Lorraine L. Ukens

32 Strategic Employee Development Planning 363
Robert O. Brinkerhoff and Nicholas A. Andreadis

33 Self-Directed New Employee Orientation 375
Jean Barbazette

34 Mentoring to a “T” 382
Beverly Kaye and Marilyn Greist

35 The Critical Importance of Rewards and Recognition in the 21st Century 391
Barbara A. Glanz

Contributors 406

About the Editor 412

Name Index 413

Subject Index 419

"What Smart Trainers Know provides a wealth of critical andpractical references from some of the most acclaimed thoughtleaders in the HRD profession. Lorraine L. Ukens' book will provideall trainers with a 'one-stop' resource for expanding theirexpertise." --Richard Chang, CEO, Richard Chang Associates, andauthor, The Passion Plan and Performance Scorecards

"Whether you're new to training or a seasoned pro, looking fortheory or practical application or needing to be revitalized orreconfirmed, What Smart Trainers Know has been written by thebest-of-the-best to deliver what you need." --Elaine Biech, EbbAssociates Inc., and author, The Business of Consulting LORRAINE L. UKENS is the owner of Team-ing with Success, a training and consulting firm that provides assessment, training, and evaluation services to businesses and government organizations. She is also an adjunct faculty member at Towson University in Maryland and the author of several training books and games, including Energize Your Audience! (Jossey-Bass/Pfeiffer, 2000). The field of human resource development (HRD) is multidisciplinary. If practitioners are to succeed, they must have a working knowledge of a variety of topics. However, most trainers have expertise in specific subject matter and many of the professionals currently performing training and development functions do not have formal preparation to meet the complex demands of the profession. The question is how can trainers find the help they need to develop a working knowledge of the most pertinent HRD topics? Written by highly regarded experts in the field?including Zane L. Berge, Jay A. Conger, Robert Hargrove, James M. Kouzes, Julie O'Mara, Barry Z. Posner, Fran Rees, William J. Rothwell, and Edgar H. Schein?What Smart Trainers Know offers you a comprehensive guide to the HRD profession's most critical issues. In thirty-five mini-chapters (each of which can be read in approximately fifteen minutes) the book provides a handy resource for new practitioners who want to develop a broad working knowledge of the field. The book also offers seasoned professionals the opportunity to examine the latest thinking from a wide range of noted experts. The user-friendly chapters translate important theoretical research into practical applications for the workplace and cover the essential subjects of assessment, evaluation, and employee and organizational development. Within these pages, the authors examine aspects of the training and development field such as instructional design, learning styles, and the role of motivation. They offer you specific advice on training methods such as games and activities, self-directed learning, and distance learning. The book looks at the emerging trends driving the future of HRD, such as the effect of the Internet. In addition, every chapter has a recommended further reading resource to assist you in locating more information on a topic. Sure to become a well-thumbed resource in your library, What Smart Trainers Know is an invaluable development tool for HRD professionals at all levels. The Editor Lorraine L. Ukens is the owner of Team-ing with Success, a training and consulting firm that provides assessment, training, and evaluation services to businesses and government organizations. She is also an adjunct faculty member at Towson University in Maryland and the author of several training books and games, including Energize Your Audience! (Jossey-Bass/Pfeiffer, 2000). In this one-stop compilation of the topics most important to training and development professionals, a wide range of leaders in human resource development share their suggestions, insights, and expertise. In thirty-five mini-chapters, What Smart Trainers Know targets the issues pertinent to both new and seasoned practitioners and offers fast and easy access to the basic information they need. Emphasizing practical applications of theory, this collection covers all the basic needs of HRD practitioners in five key categories: strategic training and development, employee and organizational development, assessment and evaluation, training and development design, and training and development methods. "What Smart Trainers Know provides a wealth of critical and practical references from some of the most acclaimed thought leaders in the HRD profession. Lorraine L. Ukens' book will provide all trainers with a 'one-stop' resource for expanding their expertise." --Richard Chang, CEO, Richard Chang Associates, and author, The Passion Plan and Performance Scorecards "Whether you're new to training or a seasoned pro, looking for theory or practical application or needing to be revitalized or reconfirmed, What Smart Trainers Know has been written by the best-of-the-best to deliver what you need." --Elaine Biech, ebb associates inc., and author, The Business of Consulting