{"product_id":"transforming-it-culture-isbn-9781118436530","title":"Transforming IT Culture","description":"\u003cb\u003ePractical, proven guidance for transforming the culture of any IT department\u003c\/b\u003e  \u003cp\u003eAs more and more jobs are outsourced, and the economy continues to struggle, people are looking for an alternative to the greed-driven, selfish leadership that has resulted in corporations where the workers are treated as interchangeable parts. This book shows how the human factors can be used to unlock higher returns on human capital such that workers are no longer interchangeable parts, but assets that are cared about and grown. Refreshingly innovative, \u003ci\u003eTransforming IT Culture\u003c\/i\u003e shows how neuroscientific and psychological research can be applied in the IT workplace to unleash a vast pool of untapped potential.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWritten by an expert on IT culture transformation\u003c\/li\u003e \u003cli\u003eConsiders the widespread \"cultural blindness\" in business today, and how it can be addressed\u003c\/li\u003e \u003cli\u003eDraws on the author's repeated success transforming IT divisions across major corporations by applying the human factors\u003c\/li\u003e \u003cli\u003eExplains why social intelligence, human factors, and collaboration are the source of harmony, shared learning, mutual respect, and value creation\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eEmployees want positive change in business, something to stop the downward spiral we are on, both financially and emotionally. \u003ci\u003eTransforming IT Culture\u003c\/i\u003e shows how the essential ingredient to any high performing IT department is a culture where employees are valued and managed to their strengths. Using the Information Technology profession as a lens through which we can understand knowledge worker productivity and how to seriously improve it, this important new book reveals why Collaborative Social Systems are essential to every organization.\u003c\/p\u003e \u003cp\u003eForeword Xi\u003c\/p\u003e \u003cp\u003eAcknowledgments Xiii\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIntroduction 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Passing of an Era 2\u003c\/p\u003e \u003cp\u003eA New Era Brings a New Focus 3\u003c\/p\u003e \u003cp\u003eA Quick Book Tour 6\u003c\/p\u003e \u003cp\u003eNote 10\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 1 A Shining Light: The Blind Spot Revealed 11\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Race to the Bottom 12\u003c\/p\u003e \u003cp\u003eHuman Understanding Enters the Workplace 13\u003c\/p\u003e \u003cp\u003eWe Have Been Taught Not to See or Feel 15\u003c\/p\u003e \u003cp\u003eUnlocking Human Potential 16\u003c\/p\u003e \u003cp\u003eDawn of a New Productivity Model 17\u003c\/p\u003e \u003cp\u003eWorking Social 19\u003c\/p\u003e \u003cp\u003eThe Social System Is the Factory 20\u003c\/p\u003e \u003cp\u003eNotes 21\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 2 Corporate America’s IT Organization: Failure Is All Too Common 23\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStill Broken after All These Years   24\u003c\/p\u003e \u003cp\u003eUnfortunately, the Truth Is Worse 29\u003c\/p\u003e \u003cp\u003eIf We Would Just Embrace and Trust Our People   30\u003c\/p\u003e \u003cp\u003eOffshore Outsourcing: A Deeper Look 33\u003c\/p\u003e \u003cp\u003eNotes 36\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 3 Workers as Machines: A Social Pathology 37\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHe’s a Good Hand 37\u003c\/p\u003e \u003cp\u003eThe Machine Age: Still Felt Today 38\u003c\/p\u003e \u003cp\u003eBirth of Corporate Easter Islands 41\u003c\/p\u003e \u003cp\u003eOur Human Resource Practices Remain Primitive 41\u003c\/p\u003e \u003cp\u003eSelectively Continue the Past; Fully Embrace the Future 43\u003c\/p\u003e \u003cp\u003eNotes 44\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 4 The Unseen Art and Emotion of IT: The Acme Inc.Philharmonic Orchestra: Knowledge as Notes, Leaders as Conductors, Programmers as Composers 45\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Product of Mind and Emotion 46\u003c\/p\u003e \u003cp\u003eLimitations of Language and Our Resultant Inability to Communicate 50\u003c\/p\u003e \u003cp\u003eSocial Cohesion and Conceptual Unity 52\u003c\/p\u003e \u003cp\u003eAnd the Instruments Keep Changing 56\u003c\/p\u003e \u003cp\u003eThe Encore. A Callback. Bravo! 57\u003c\/p\u003e \u003cp\u003eNote 57\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 5 Case Study: An Unproductive State of Mind: Toxic Leadership and Its Aftermath 59\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eToxic to Competitive Advantage 64\u003c\/p\u003e \u003cp\u003eConclusion 64\u003c\/p\u003e \u003cp\u003eNote 66\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 6 What Are We Waiting For? Applied Science at Work 67\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHawthorne Studies 68\u003c\/p\u003e \u003cp\u003ePygmalion in the Classroom 70\u003c\/p\u003e \u003cp\u003eEmpathy, Caring, and Compassion 71\u003c\/p\u003e \u003cp\u003eOrganizational Citizenship Behavior 74\u003c\/p\u003e \u003cp\u003eMood Is Contagious 76\u003c\/p\u003e \u003cp\u003eLimbic System 77\u003c\/p\u003e \u003cp\u003eMaslow: Humanism in the Workplace 80\u003c\/p\u003e \u003cp\u003eWorking Memory 84\u003c\/p\u003e \u003cp\u003eMirror Neurons 85\u003c\/p\u003e \u003cp\u003eOther Thoughts 87\u003c\/p\u003e \u003cp\u003eNotes 87\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 7 Empathy and Compassion: The Socially Cohesive and Resilient Organization 89\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Toxic Handler: Empathy and Compassion in Action 90\u003c\/p\u003e \u003cp\u003eDysfunctional Organizations Have Less Time for Compassion 92\u003c\/p\u003e \u003cp\u003eEmpathy and Compassion: A Research Perspective 93\u003c\/p\u003e \u003cp\u003eNotes 96\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 8 Designing a Collaborative Social System:\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWorking Social: How the Right Culture Unlocks Productivity 97\u003c\/p\u003e \u003cp\u003eDesigning Collaborative Social Systems 98\u003c\/p\u003e \u003cp\u003eWhy a Collaborative Social System Matters 103\u003c\/p\u003e \u003cp\u003eNotes 106\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 9 The Social Compact: Organizational Citizenship Behavior 107\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLiving the Values 108\u003c\/p\u003e \u003cp\u003eShaping IT: One Interaction at a Time 110\u003c\/p\u003e \u003cp\u003eCourtesy Is Contagious 111\u003c\/p\u003e \u003cp\u003eGiving versus Getting 119\u003c\/p\u003e \u003cp\u003eCitizenship Performance 120\u003c\/p\u003e \u003cp\u003eNotes 122\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 10 The Servant Leader: Prosocial and Authentic 123\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOpening Night 124\u003c\/p\u003e \u003cp\u003eUsing Social Intelligence and Caring to Lead from Below 125\u003c\/p\u003e \u003cp\u003eConducting Styles 127\u003c\/p\u003e \u003cp\u003eServant Leadership in IT: Giving Credit While Silently Helping Drive Group Success 128\u003c\/p\u003e \u003cp\u003eAcademic Views 131\u003c\/p\u003e \u003cp\u003eMoving the Group from “I Get It” to “I See It” 133\u003c\/p\u003e \u003cp\u003eNotes 135\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 11 Social and Emotional Intelligence:The Organizational Canvas Meets the Social Paintbrush 137\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePersonal and Social Competence 138\u003c\/p\u003e \u003cp\u003eSogence in Action 140\u003c\/p\u003e \u003cp\u003eUnderstanding Expression: A Social Skill from Our Past 142\u003c\/p\u003e \u003cp\u003eGood Vibrations: The Right Social Sentiment Energizes a Performance 144\u003c\/p\u003e \u003cp\u003eNotes 150\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 12 Designing an Innovative Culture 151\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTalent and Mood 152\u003c\/p\u003e \u003cp\u003eThe Human Factors 153\u003c\/p\u003e \u003cp\u003eBuild a Culture of Creativity 154\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 13 Workforce Planning: Maximizing the Productivity of Your Talent—Today and Tomorrow 157\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWorkforce Planning Gap 158\u003c\/p\u003e \u003cp\u003eGoals and Process 160\u003c\/p\u003e \u003cp\u003eContext Diagram 161\u003c\/p\u003e \u003cp\u003eOutsourcing and Offshoring 164\u003c\/p\u003e \u003cp\u003eNotes 172\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 14 How to Successfully Transform Your Organization:Putting It All Together 173\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHigh-Level Outline 175\u003c\/p\u003e \u003cp\u003eBest Practices in Detail 185\u003c\/p\u003e \u003cp\u003eConclusion 187\u003c\/p\u003e \u003cp\u003eAbout the author 189\u003c\/p\u003e \u003cp\u003eIndex 191\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eFRANK WANDER\u003c\/b\u003e is founder and CEO of the IT Excellence Institute, an organization dedicated to answering Peter Drucker's challenge to increase the productivity of knowledge workers. Prior to starting the Institute, Frank was CIO at Guardian Life for more than five years, transforming the culture and capability of IT to deliver business projects on time and on budget, across 90% of its portfolio. He is a highly sought-after speaker at leading IT industry events, contributes articles to \u003ci\u003eCIO Magazine\u003c\/i\u003e and \u003ci\u003eComputerworld\u003c\/i\u003e, and has been featured in the \u003ci\u003eWall Street Journal\u003c\/i\u003e.   \u003c\/p\u003e\u003cp\u003eThe intense focus companies place on processes, technology, analytics—on just about everything \u003ci\u003eexcept\u003c\/i\u003e their professionals—screams out an unspoken message: people don't count. As knowledge grows, specialization increases, and complex activities require a web of experts—\u003ci\u003epeople—\u003c\/i\u003eto move an idea from concept to reality.\u003c\/p\u003e \u003cp\u003eSeeking to increase understanding of productivity in the 21st-century workforce, \u003ci\u003eTransforming IT Culture\u003c\/i\u003e reveals how highly specialized IT knowledge workers must collaborate to create value, uncovering the human factors that ignite success. Author Frank Wander explores how social intelligence, trust, and unselfishness are the indispensable management tools that will enable leaders to energize a human web and make it highly productive.\u003c\/p\u003e \u003cp\u003eAn unflinching look at the human side of production today, \u003ci\u003eTransforming IT Culture\u003c\/i\u003e peels back the layers, revealing the boundless potential of knowledge and experience across teams of highly skilled individuals, with guidance on:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnlocking human potential\u003c\/li\u003e \u003cli\u003eWhy our human resource practices remain primitive\u003c\/li\u003e \u003cli\u003eThe importance of empathy, caring, and compassion at work\u003c\/li\u003e \u003cli\u003eDesigning a collaborative social system—and why it matters\u003c\/li\u003e \u003cli\u003eShaping IT one interaction at a time\u003c\/li\u003e \u003cli\u003eServant leadership in IT\u003c\/li\u003e \u003cli\u003eBuilding a culture of creativity\u003c\/li\u003e \u003cli\u003eMaximizing the productivity of your talent\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThe ultimate guide to building a better IT department from the inside out, \u003ci\u003eTransforming IT Culture\u003c\/i\u003e makes a strong case for a leadership style where the happiness and emotional well-being of workers is the key to extraordinary collaboration—and to a productivity revolution.\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eTransforming IT Culture\u003c\/b\u003e How to Use Social Intelligence, Human Factors, and Collaboration to Create \u003cb\u003ean IT Department That Outperforms\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eThe intense focus companies place on processes, technology, analytics—on just about everything \u003ci\u003eexcept\u003c\/i\u003e their professionals—screams out an unspoken message: people don't count. As knowledge grows, specialization increases, and complex activities require a web of experts—\u003ci\u003epeople—\u003c\/i\u003eto move an idea from concept to reality. \u003c\/p\u003e\u003cp\u003eSeeking to increase understanding of productivity in the 21st-century workforce, \u003ci\u003eTransforming IT Culture\u003c\/i\u003e reveals how highly specialized IT knowledge workers must collaborate to create value, uncovering the human factors that ignite success. Author Frank Wander explores how social intelligence, trust, and unselfishness are the indispensable management tools that will enable leaders to energize a human web and make it highly productive. \u003c\/p\u003e\u003cp\u003eAn unflinching look at the human side of production today, \u003ci\u003eTransforming IT Culture\u003c\/i\u003e peels back the layers, revealing the boundless potential of knowledge and experience across teams of highly skilled individuals, with guidance on: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eUnlocking human potential\u003c\/li\u003e \u003cli\u003eWhy our human resource practices remain primitive\u003c\/li\u003e \u003cli\u003eThe importance of empathy, caring, and compassion at work\u003c\/li\u003e \u003cli\u003eDesigning a collaborative social system—and why it matters\u003c\/li\u003e \u003cli\u003eShaping IT one interaction at a time\u003c\/li\u003e \u003cli\u003eServant leadership in IT\u003c\/li\u003e \u003cli\u003eBuilding a culture of creativity\u003c\/li\u003e \u003cli\u003eMaximizing the productivity of your talent\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThe ultimate guide to building a better IT department from the inside out, \u003ci\u003eTransforming IT Culture\u003c\/i\u003e makes a strong case for a leadership style where the happiness and emotional well-being of workers is the key to extraordinary collaboration—and to a productivity revolution.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47990406643941,"sku":"NP9781118436530","price":50.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118436530.jpg?v=1761787702","url":"https:\/\/k12savings.com\/es\/products\/transforming-it-culture-isbn-9781118436530","provider":"K12savings","version":"1.0","type":"link"}