{"product_id":"touchpoints-isbn-9781118004357","title":"TouchPoints","description":"\u003cb\u003eA fresh, effective, and enduring way to lead—starting with your next interaction\u003c\/b\u003e  \u003cp\u003eMost leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in \u003ci\u003eTouchPoints\u003c\/i\u003e, Conant and Norgaard argue that these—and every point of contact with other people—are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop \"TouchPoint\" mastery by focusing on three essential components: head, heart, and hands.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eTouchPoints\u003c\/i\u003e speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless activity in individuals and entropy in organizations into focused energy—one magical moment at a time.\u003c\/p\u003e \u003cp\u003eEditor’s Note xvii\u003c\/p\u003e \u003cp\u003eForeword xxi\u003c\/p\u003e \u003cp\u003ePreface xxv\u003c\/p\u003e \u003cp\u003e1 the Power of Touchpoints: The Action Is in the Interaction 1\u003c\/p\u003e \u003cp\u003e2 the Commitment to Mastery: The Choice Is Yours 25\u003c\/p\u003e \u003cp\u003e3 Use Your Head: The Commitment to Inquiry 47\u003c\/p\u003e \u003cp\u003e4 Use Your Heart: The Commitment to Reflection 73\u003c\/p\u003e \u003cp\u003e5 Use Your Hands: The Commitment to Practice 95\u003c\/p\u003e \u003cp\u003e6 Mastering the Touch: How Can I Help? 123\u003c\/p\u003e \u003cp\u003eCoda 149\u003c\/p\u003e \u003cp\u003eRecommended Reading 151\u003c\/p\u003e \u003cp\u003eAcknowledgments 153\u003c\/p\u003e \u003cp\u003eAbout the Authors 157\u003c\/p\u003e \u003cp\u003eIndex 161\u003c\/p\u003e  \u003cb\u003eDouglas Conant\u003c\/b\u003e is president and CEO of Campbell Soup Company. Under his leadership, Campbell reversed a precipitous decline in market value and employee engagement, improving its financial profile, enhancing its diversity and inclusion practices and raising its corporate social responsibility profile. Previously Conant held management positions at Kraft and General Mills, and was president of the Nabisco Foods Company.  \u003cp\u003e\u003cb\u003eMette Norgaard\u003c\/b\u003e is an expert on strategic leadership and learning. She advises executive teams around the world on how to create distinct learning solutions that advance their companies' strategies. She has worked with senior-level leaders from Microsoft, Procter \u0026amp; Gamble, GE Capital, Nucor Corp., Estée Lauder, Harley-Davidson, the U.S. Navy, and Pfizer. Previously Norgaard was a consultant for FranklinCovey Co.\u003c\/p\u003e  \u003cp\u003eLeadership is tough. You must hit your marks – despite back-to-back meetings, endless emails, and chance encounters in the hallway.\u003c\/p\u003e \u003cp\u003eMost leaders feel that these inevitable demands keep them from doing their \"real work.\" But in this groundbreaking book, authors Douglas Conant and Mette Norgaard argue that these interactions are overlooked opportunities to expand your influence and deliver measurably better results.\u003c\/p\u003e \u003cp\u003eThrough untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's consulting experience, TouchPoints shows how a leader's impact and legacy are in fact built through hundreds, even thousands, of interactive moments in time.\u003c\/p\u003e \u003cp\u003eThe good news is that everyone can attain greater \"TouchPoint\" mastery. Conant and Norgaard show how by delving into three essential assets – your head, heart, and hands. As the authors explain, one of the greatest investments you can make is constant attention to your mental model, your emotional maturity, and your bias for action. Then inquiry, reflection, and practice all combine to help you make the most of your TouchPoints, no matter how planned or incidental they may seem at the time.\u003c\/p\u003e \u003cp\u003eTouchPoints speaks to the theory and craft of leadership by promoting a rational, authentic, active, and wise approach. With greater skill and energy, you can start transforming otherwise ordinary interactions into powerful leadership moments—one TouchPoint at a time.\u003c\/p\u003e  \u003cb\u003ePraise for \u003ci\u003eTouchPoints\u003c\/i\u003e\u003c\/b\u003e  \u003cp\u003e\"A profoundly relevant book on the fundamental power of human connections—and how it drives lasting change for every leader, every time.\"\u003cbr\u003e —\u003cb\u003eStephen R. Covey\u003c\/b\u003e, author, \u003ci\u003eThe 7 Habits of Highly Effective People\u003c\/i\u003e and \u003ci\u003eThe Leader in Me\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"Being an effective executive in today's over-scheduled, fast-paced 'interruption age' is not mutually exclusive with being an accessible and engaged leader. Indeed, recognizing that everyday 'TouchPoints' represent opportunities to teach and to enhance corporate culture is a prerequisite for success.\"\u003cbr\u003e —\u003cb\u003eDuncan Niederauer\u003c\/b\u003e, CEO, NYSE Euronext\u003c\/p\u003e \u003cp\u003e\"Doug Conant has proven himself to be a very disciplined CEO – focused, able to let go of what doesn't fit, building greatness step-by-step, laying foundations for decades down the road while delivering results today. His example shows how effective business leadership can be quiet and bold, studious and decisive, disciplined and creative. He and Mette Norgaard make a great team for bringing these leadership lessons to the world.\"\u003cbr\u003e —\u003cb\u003eJim Collins\u003c\/b\u003e, author, \u003ci\u003eGood to Great\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"Like much of the best advice, TouchPoints makes immediate good sense; and taking it won't even add to your workload.\"\u003cbr\u003e —\u003cb\u003eSir Martin Sorrell\u003c\/b\u003e, CEO, WPP\u003c\/p\u003e \u003cp\u003e\"Leave it to Conant and Norgaard to define the future of leadership. In this brilliant new view, they uncover hidden opportunities we each have to turn everyday 'warm moments' into powerful venues for breakthrough thinking in your organization. This book makes all the rest seem old and tired.\"\u003cbr\u003e —\u003cb\u003eFaith Popcorn\u003c\/b\u003e, CEO of BrainReserve, futurist, and bestselling author\u003c\/p\u003e \u003cp\u003e\"Conant and Norgaard reveal the secrets of great leadership. Yes, hard skills count, but soft skills – deftly managing a conversation, caring about the people around you, posing the perfect question in a crisis – make all the difference. This practical and insightful book shows how to transform the behaviors and results around you.\"\u003cbr\u003e —\u003cb\u003eDaniel H. Pink\u003c\/b\u003e, author, \u003ci\u003eDrive and A Whole New Mind\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"A superb leadership guide.\"\u003cbr\u003e —\u003cb\u003eBill George\u003c\/b\u003e, author of \u003ci\u003eTrue North\u003c\/i\u003e\u003c\/p\u003e  “Tremendous! Doug Conant and Mette Norgaard have written a literal masterpiece on leadership in \u003ci\u003eTouchPoints\u003c\/i\u003e. Simultaneously filled with profound wisdom and practical application, this book demonstrates how our moment-to-moment interactions with others are really two-way opportunities to listen, learn, teach, and understand the pulse of our people and organization. This remarkable book will forever change how we view the work of leadership.”\u003cbr\u003e —\u003cb\u003eStephen M. R. Covey,\u003c\/b\u003e Author of \u003ci\u003eThe New York Times\u003c\/i\u003e and #1 \u003ci\u003eWall Street Journal\u003c\/i\u003e bestselling book, \u003ci\u003eThe Speed of Trust\u003c\/i\u003e  \u003cp\u003e“\u003ci\u003eTouchPoints\u003c\/i\u003e treats the intersection between leadership and interactions in a new, innovative way. Throughout his impressive career, Conant has driven results and culture by adhering to a set of core values. In this leadership perspective, with co-author Norgaard, he offers an impatient \u003ci\u003ecall to action\u003c\/i\u003e and lessons to learn for all leaders and aspiring leaders.”\u003cbr\u003e —\u003cb\u003eCharles H. Moore,  \u003c\/b\u003e Executive Director, Committee Encouraging Corporate Philanthropy\u003c\/p\u003e \u003cp\u003e“Great books on leadership can be inspirational or instructive in a highly practical way. \u003ci\u003eTouchPoints\u003c\/i\u003e is both, and enormously entertaining, to boot. If you aspire to have a highly positive impact on any kind of organization – whether it’s big or small, private or public – you must read this book.”\u003cbr\u003e —\u003cb\u003eJeffrey E. Garten\u003c\/b\u003e\u003cbr\u003e Professor and former dean, Yale School of Management\u003c\/p\u003e \u003cp\u003e“\u003ci\u003eTouchPoints\u003c\/i\u003e is a vivid reminder that leadership is a 24\/7 role. Every human contact is an opportunity for leadership. This book is required reading for current and aspiring leaders. It will make you rethink how to approach the most demanding role of the CEO.”\u003cbr\u003e —\u003cb\u003eCarlos Gutierrez,\u003c\/b\u003e Former Secretary of Commerce and Former Chairman and CEO, Kellogg Company\u003c\/p\u003e \u003cp\u003e“Conant and Norgaard have captured the essence of great leadership by emphasizing the importance of what happens every day in both formal and informal interactions. All too often, leaders fall short of their potential because they focus more on time efficiency than personal impact. This book will convince you that the latter is what matters most – and can help you make it happen.”\u003cbr\u003e —\u003cb\u003eJon Katzenbach,\u003c\/b\u003e Senior Partner, Katzenbach Center at Booz \u0026amp; Company\u003c\/p\u003e \u003cp\u003e“Leadership at the top is tough, and getting it right really matters. Every leader today struggles with the question, “How can I have more impact in the midst of increasing demands and uncertainties?” As Conant and Norgaard know, you do it by managing your TouchPoints well – moment upon moment, day upon day. Everyone who aspires to great and sustainable performance must master this discipline.”\u003cbr\u003e —\u003cb\u003eSaj-nicole Joni,\u003c\/b\u003e Confidential CEO advisor, and author of \u003ci\u003eThe Right Fight\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e“As I read the book, I couldn’t help but remember a mentor who guided my development, and while he never used the term TouchPoints, his advice was all about TouchPoints, how to make the most of them and how they, in turn, helped you make the most out of your team. He would say, “It doesn’t matter how trivial the associate’s question may seem… the fact that they asked it means it is important to them. Take the time to work it. Walk all three shifts on the factory floor; you will learn more from that than what you read in the productivity reports. Make yourself available 24\/7. Care about people; they are the business.” And so on. This book is all about effective leadership, and effective leadership is what drives shareowner value and career progression. It’s a read for all.”\u003cbr\u003e —\u003cb\u003eBill Perez,\u003c\/b\u003e Retired President and CEO, William Wrigley Jr., Former President and CEO, Nike, and Retired President and CEO, SC Johnson\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47990397796581,"sku":"NP9781118004357","price":30.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118004357.jpg?v=1761787667","url":"https:\/\/k12savings.com\/es\/products\/touchpoints-isbn-9781118004357","provider":"K12savings","version":"1.0","type":"link"}