{"product_id":"total-facility-management-isbn-9781118655382","title":"Total Facility Management","description":"\u003cp\u003eThe importance of effective facility management in enabling organizations to function efficiently is widely recognized. The fourth edition of Total Facility Management offers a comprehensive treatment of what facility management means to owners, operators, tenants, facility managers and professional advisors, as well as containing advice on how facilities can be better managed from a number of perspectives. It consolidates current best practice, defines and develops emergent areas and offers a pathway for the future development of facility management.\u003c\/p\u003e \u003cp\u003eThe facility management body of knowledge now benefits from the publication of several national and international standards, none of which were available when earlier editions of the book were published. The opportunity has been taken to modify the structure and content of this new edition to align it with these standards to provide readers and their organizations with a comprehensive treatment of the subject. Greater emphasis has been given to facility planning, especially the briefing stage in the design of a new or refurbished facility; design for operability; stakeholder management; outsourcing; procurement; transition; performance management; environmental management; sustainability; maintenance management; information management and building information modelling (BIM). Throughout the book, the links between facility management practice and the organisation’s business objectives are emphasised.\u003c\/p\u003e \u003cp\u003eReaders worldwide will find this fourth edition a valuable and thought-provoking blend of the principles and practice of facility management.\u003c\/p\u003e  \u003cp\u003ePreface to the Fourth Edition x\u003c\/p\u003e \u003cp\u003eAbbreviations xii\u003c\/p\u003e \u003cp\u003eIntroduction 1\u003c\/p\u003e \u003cp\u003eThe organization 1\u003c\/p\u003e \u003cp\u003eThe customer as end-user 1\u003c\/p\u003e \u003cp\u003ePrinciples, process and procedures 2\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Fundamentals 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey issues 3\u003c\/p\u003e \u003cp\u003eIntroduction 4\u003c\/p\u003e \u003cp\u003eBackground 4\u003c\/p\u003e \u003cp\u003eKey concepts 8\u003c\/p\u003e \u003cp\u003eOther concepts 13\u003c\/p\u003e \u003cp\u003eKey roles, responsibilities and accountabilities 15\u003c\/p\u003e \u003cp\u003eCore competence in facility management 16\u003c\/p\u003e \u003cp\u003eConclusions 17\u003c\/p\u003e \u003cp\u003eChecklist 18\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Facility planning 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey issues 19\u003c\/p\u003e \u003cp\u003eIntroduction 20\u003c\/p\u003e \u003cp\u003eReal estate management 21\u003c\/p\u003e \u003cp\u003eThe own, lease or rent decision 21\u003c\/p\u003e \u003cp\u003eThe totally serviced workplace 22\u003c\/p\u003e \u003cp\u003eSpace management 23\u003c\/p\u003e \u003cp\u003eSpace utilization and efficiency 24\u003c\/p\u003e \u003cp\u003eDesign and facility management briefing 26\u003c\/p\u003e \u003cp\u003eThe feasibility study 34\u003c\/p\u003e \u003cp\u003eDesign development 35\u003c\/p\u003e \u003cp\u003eStakeholders 36\u003c\/p\u003e \u003cp\u003eRisks and opportunities 39\u003c\/p\u003e \u003cp\u003eConclusions 39\u003c\/p\u003e \u003cp\u003eChecklist 40\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Facility management strategy 42\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey issues 42\u003c\/p\u003e \u003cp\u003eIntroduction 43\u003c\/p\u003e \u003cp\u003eThe business context 44\u003c\/p\u003e \u003cp\u003eBusiness drivers and constraints 45\u003c\/p\u003e \u003cp\u003eOrganizational management levels 46\u003c\/p\u003e \u003cp\u003eCross-cultural management 47\u003c\/p\u003e \u003cp\u003eStrategy formulation 48\u003c\/p\u003e \u003cp\u003eStrategic analysis 50\u003c\/p\u003e \u003cp\u003eSolution development 53\u003c\/p\u003e \u003cp\u003eStrategy implementation 55\u003c\/p\u003e \u003cp\u003eConclusions 57\u003c\/p\u003e \u003cp\u003eChecklist 57\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Human resources management 59\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey issues 59\u003c\/p\u003e \u003cp\u003eIntroduction 60\u003c\/p\u003e \u003cp\u003ePersonnel management 60\u003c\/p\u003e \u003cp\u003eConclusions 66\u003c\/p\u003e \u003cp\u003eChecklist 66\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Workplace productivity 68\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey issues 68\u003c\/p\u003e \u003cp\u003eIntroduction 69\u003c\/p\u003e \u003cp\u003eMeasuring productivity 69\u003c\/p\u003e \u003cp\u003eSick building syndrome 76\u003c\/p\u003e \u003cp\u003eDesign issues 77\u003c\/p\u003e \u003cp\u003eUnconventional working arrangements 78\u003c\/p\u003e \u003cp\u003eConclusions 83\u003c\/p\u003e \u003cp\u003eChecklist 83\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Health, safety and security 85\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey issues 85\u003c\/p\u003e \u003cp\u003eIntroduction 86\u003c\/p\u003e \u003cp\u003eHealth, safety and security policy 87\u003c\/p\u003e \u003cp\u003eZero accidents 88\u003c\/p\u003e \u003cp\u003eOccupational health and safety 88\u003c\/p\u003e \u003cp\u003eCompliance 89\u003c\/p\u003e \u003cp\u003eHazard and risk assessment 92\u003c\/p\u003e \u003cp\u003eSecurity and well-being 93\u003c\/p\u003e \u003cp\u003eConclusions 95\u003c\/p\u003e \u003cp\u003eChecklist 95\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 The outsourcing decision 97\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey issues 97\u003c\/p\u003e \u003cp\u003eIntroduction 98\u003c\/p\u003e \u003cp\u003eEstablishing the baseline 99\u003c\/p\u003e \u003cp\u003eAttributes of service provision 105\u003c\/p\u003e \u003cp\u003eOptions for service delivery 109\u003c\/p\u003e \u003cp\u003eEvaluating options 116\u003c\/p\u003e \u003cp\u003eConclusions 118\u003c\/p\u003e \u003cp\u003eChecklist 118\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Procurement 120\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey issues 120\u003c\/p\u003e \u003cp\u003eIntroduction 121\u003c\/p\u003e \u003cp\u003eThe procurement process 122\u003c\/p\u003e \u003cp\u003eCentralized versus decentralized procurement 123\u003c\/p\u003e \u003cp\u003eProcurement policy and procedures 124\u003c\/p\u003e \u003cp\u003eRoles, responsibilities and accountabilities 126\u003c\/p\u003e \u003cp\u003ePrequalification of service providers 126\u003c\/p\u003e \u003cp\u003eRequest for proposals or tender 131\u003c\/p\u003e \u003cp\u003eTendering 140\u003c\/p\u003e \u003cp\u003eFinancial close 142\u003c\/p\u003e \u003cp\u003eConclusions 145\u003c\/p\u003e \u003cp\u003eChecklist 145\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Service delivery 147\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey issues 147\u003c\/p\u003e \u003cp\u003eIntroduction 148\u003c\/p\u003e \u003cp\u003eThe internal customer as end-user 149\u003c\/p\u003e \u003cp\u003eInsourcing 150\u003c\/p\u003e \u003cp\u003eThe in-house team 150\u003c\/p\u003e \u003cp\u003eExternal service providers 151\u003c\/p\u003e \u003cp\u003eMobilization 152\u003c\/p\u003e \u003cp\u003eContract management 155\u003c\/p\u003e \u003cp\u003eConclusions 162\u003c\/p\u003e \u003cp\u003eChecklist 162\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Specialist services and partnership 164\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey issues 164\u003c\/p\u003e \u003cp\u003eIntroduction 165\u003c\/p\u003e \u003cp\u003eICT services 166\u003c\/p\u003e \u003cp\u003eHealth-care services 169\u003c\/p\u003e \u003cp\u003eSecurity and protection services 170\u003c\/p\u003e \u003cp\u003eCustodial services 170\u003c\/p\u003e \u003cp\u003eProfessional services 171\u003c\/p\u003e \u003cp\u003ePerformance and SLAs 172\u003c\/p\u003e \u003cp\u003eRisk, insurance and indemnities 172\u003c\/p\u003e \u003cp\u003eSupplier management 173\u003c\/p\u003e \u003cp\u003eCollaborative relationships 174\u003c\/p\u003e \u003cp\u003ePublic–private partnerships (PPPs) 179\u003c\/p\u003e \u003cp\u003eFacility management and private-sector participation 187\u003c\/p\u003e \u003cp\u003eConclusions 189\u003c\/p\u003e \u003cp\u003eChecklist 190\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Performance management 192\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey issues 192\u003c\/p\u003e \u003cp\u003eIntroduction 193\u003c\/p\u003e \u003cp\u003eQuality or performance 194\u003c\/p\u003e \u003cp\u003eThe post-implementation review 194\u003c\/p\u003e \u003cp\u003ePost-occupancy evaluation (POE) 195\u003c\/p\u003e \u003cp\u003eThe service review 196\u003c\/p\u003e \u003cp\u003eUpdating service specifications and SLAs 199\u003c\/p\u003e \u003cp\u003ePerformance measurement 199\u003c\/p\u003e \u003cp\u003eBenchmarking 208\u003c\/p\u003e \u003cp\u003eBeyond benchmarking 214\u003c\/p\u003e \u003cp\u003eThe quality system 215\u003c\/p\u003e \u003cp\u003eConclusions 216\u003c\/p\u003e \u003cp\u003eChecklist 216\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Maintenance management 219\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey issues 219\u003c\/p\u003e \u003cp\u003eIntroduction 220\u003c\/p\u003e \u003cp\u003eThe maintenance strategy 221\u003c\/p\u003e \u003cp\u003eThe maintenance policy 221\u003c\/p\u003e \u003cp\u003eMaintenance planning 222\u003c\/p\u003e \u003cp\u003eMaintenance methods 227\u003c\/p\u003e \u003cp\u003eBuilding logbooks 231\u003c\/p\u003e \u003cp\u003ePermits and approvals 232\u003c\/p\u003e \u003cp\u003eInspections 232\u003c\/p\u003e \u003cp\u003eBuilding services engineering installations 233\u003c\/p\u003e \u003cp\u003eManuals, registers and inventories 236\u003c\/p\u003e \u003cp\u003eMaintenance management system 238\u003c\/p\u003e \u003cp\u003eConclusions 239\u003c\/p\u003e \u003cp\u003eChecklist 240\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 Sustainable facilities 242\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey issues 242\u003c\/p\u003e \u003cp\u003eIntroduction 243\u003c\/p\u003e \u003cp\u003eSustainable development 244\u003c\/p\u003e \u003cp\u003eEnvironmental management 245\u003c\/p\u003e \u003cp\u003eCorporate social responsibility (CSR) 247\u003c\/p\u003e \u003cp\u003eZero carbon 248\u003c\/p\u003e \u003cp\u003eWhole-life carbon 248\u003c\/p\u003e \u003cp\u003eEnvironmental performance and energy efficiency 250\u003c\/p\u003e \u003cp\u003eThe building energy management system 251\u003c\/p\u003e \u003cp\u003eManaging water resources 251\u003c\/p\u003e \u003cp\u003eManaging waste 252\u003c\/p\u003e \u003cp\u003eManagement and end-user responsibilities 253\u003c\/p\u003e \u003cp\u003eTechnology-enhanced facilities 253\u003c\/p\u003e \u003cp\u003eInnovative workplaces and housing 260\u003c\/p\u003e \u003cp\u003eConclusions 270\u003c\/p\u003e \u003cp\u003eChecklist 271\u003c\/p\u003e \u003cp\u003e\u003cb\u003e14 Change management 273\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey issues 273\u003c\/p\u003e \u003cp\u003eIntroduction 274\u003c\/p\u003e \u003cp\u003eTransition 275\u003c\/p\u003e \u003cp\u003eManaging change 292\u003c\/p\u003e \u003cp\u003eOrganizational change 292\u003c\/p\u003e \u003cp\u003eInnovation, research and development 296\u003c\/p\u003e \u003cp\u003eConclusions 298\u003c\/p\u003e \u003cp\u003eChecklist 299\u003c\/p\u003e \u003cp\u003e\u003cb\u003e15 Information management 301\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eKey issues 301\u003c\/p\u003e \u003cp\u003eIntroduction 302\u003c\/p\u003e \u003cp\u003eManaging information 303\u003c\/p\u003e \u003cp\u003eThe facility handbook 310\u003c\/p\u003e \u003cp\u003eThe facility user guide 311\u003c\/p\u003e \u003cp\u003eInformation and data 311\u003c\/p\u003e \u003cp\u003eInformation handover 323\u003c\/p\u003e \u003cp\u003eBuilding information models (BIMs) 324\u003c\/p\u003e \u003cp\u003eSystems and interfaces 327\u003c\/p\u003e \u003cp\u003eConclusions 329\u003c\/p\u003e \u003cp\u003eChecklist 330\u003c\/p\u003e \u003cp\u003eAppendices 332\u003c\/p\u003e \u003cp\u003eA Glossary 332\u003c\/p\u003e \u003cp\u003eB Prevention of fraud and irregularity 355\u003c\/p\u003e \u003cp\u003eC Risks involved in outsourcing 361\u003c\/p\u003e \u003cp\u003eD Contract provisions 363\u003c\/p\u003e \u003cp\u003eE Typical sections of an SLA 366\u003c\/p\u003e \u003cp\u003eBibliography 367\u003c\/p\u003e \u003cp\u003eReferences 369\u003c\/p\u003e \u003cp\u003eIndex 372\u003c\/p\u003e \u003cb\u003eBrian Atkin PhD, MPhil, BSc, FRICS, FCIOB\u003c\/b\u003e\u003cbr\u003eBrian Atkin is a Director of The Facilities Society, a not-for-profit body dedicated to interdisciplinary and cross-sector academic enterprise to support the needs of the UK research community, government, businesses and the public interest. His experience and achievements span the disciplines of project management, construction management and facility management. As a member of British Standards Institution’s FM Advisory Group and FM Technical Committee, he is well-placed to advise on current best practices and emerging trends in facility management. He has served on other advisory groups and steering committees covering standards, innovation, competitiveness and information technology (including BIM), and is actively involved in learning and business development for major corporations.  Over the years, Brian Atkin has been appointed to professorships in the UK (University of Reading), Sweden (Lund University and The Royal Institute of Technology) and Australia (Queensland University of Technology). \u003cp\u003e\u003cb\u003eAdrian Brooks BSc (Hons) MBA MRICS\u003c\/b\u003e\u003cbr\u003eAdrian is a Director of GVA Acuity Limited, a management organisation focused on the delivery of a broad range of services for property owners and corporate occupiers. Adrian is responsible for operations including both facility management and facility consulting, having held board positions in other property and facilities management businesses previously. Adrian is the Chairman of the FM Advisory Committee and a member of the Construction \u0026amp; Built Environment Sector Policy and Strategy Committee for the British Standards Institution. He continues to provide strategic advice to Blue chip organisations internationally and is a regular speaker on best practice techniques and facilities issues.\u003c\/p\u003e \u003cp\u003eThe importance of effective facility management in enabling organizations to function efficiently is widely recognized. The fourth edition of Total Facility Management offers a comprehensive treatment of what facility management means to owners, operators, tenants, facility managers and professional advisors, as well as containing advice on how facilities can be better managed from a number of perspectives. It consolidates current best practice, defines and develops emergent areas and offers a pathway for the future development of facility management.\u003c\/p\u003e \u003cp\u003eThe facility management body of knowledge now benefits from the publication of several national and international standards, none of which were available when earlier editions of the book were published. The opportunity has been taken to modify the structure and content of this new edition to align it with these standards to provide readers and their organizations with a comprehensive treatment of the subject. Greater emphasis has been given to facility planning, especially the briefing stage in the design of a new or refurbished facility; design for operability; stakeholder management; outsourcing; procurement; transition; performance management; environmental management; sustainability; maintenance management; information management and building information modelling (BIM). Throughout the book, the links between facility management practice and the organisation’s business objectives are emphasised.\u003c\/p\u003e \u003cp\u003eReaders worldwide will find this fourth edition a valuable and thought-provoking blend of the principles and practice of facility management.\u003c\/p\u003e","brand":"Wiley-Blackwell","offers":[{"title":"Default Title","offer_id":47990397206757,"sku":"NP9781118655382","price":79.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118655382.jpg?v=1761787663","url":"https:\/\/k12savings.com\/es\/products\/total-facility-management-isbn-9781118655382","provider":"K12savings","version":"1.0","type":"link"}