The Wiley Handbook of Human Computer Interaction Set

Once, human-computer interaction was limited to a privileged few. Today, our contact with computing technology is pervasive, ubiquitous, and global. Work and study is computer mediated, domestic and commercial systems are computerized, healthcare is being reinvented, navigation is interactive, and entertainment is computer generated. As technology has grown more powerful, so the field of human-computer interaction has responded with more sophisticated theories and methodologies. Bringing these developments together, The Wiley Handbook of Human-Computer Interaction explores the many and diverse aspects of human-computer interaction while maintaining an overall perspective regarding the value of human experience over technology.

In der Vergangenheit war die Mensch-Computer-Interaktion (Human-Computer Interaction) das Privileg einiger weniger. Heute ist Computertechnologie weit verbreitet, allgegenwärtig und global. Arbeiten und Lernen erfolgen über den Computer. Private und kommerzielle Systeme arbeiten computergestützt. Das Gesundheitswesen wird neu erfunden. Navigation erfolgt interaktiv. Unterhaltung kommt aus dem Computer. Als Antwort auf immer leistungsfähigere Systeme sind im Bereich der Mensch-Computer-Interaktion immer ausgeklügeltere Theorien und Methodiken entstanden. The Wiley Handbook of Human-Computer Interaction bietet einen Überblick über all diese Entwicklungen und untersucht die vielen verschiedenen Aspekte der Mensch-Computer-Interaktion und hat den Wert menschlicher Erfahrungen, die über Technologie stehen, ganzheitlich im Blick.

Notes on Contributors vii

Acknowledgments xix

Introduction: Human‐Computer Interaction Yesterday, Today, and Tomorrow 1
Kent L. Norman and Jurek Kirakowski

Part I Design Issues 7

1 Interactive Critical Systems and How to Build Them 9
Harold Thimbleby

2 Semiotics and Human‐Computer Interaction 33
Clarisse Sieckenius de Souza

3 Benefiting from ISO Standards 51
Nigel Bevan and Jonathan Earthy

4 Gender and Human‐Computer Interaction 71
Samantha Breslin and Bimlesh Wadhwa

5 Usability and Digital Typography 89
Peter Flynn

Part II Design Process 109

6 Agile User‐Centered Design 111
Gabriela Jurca, Theodore D. Hellmann, and Frank Maurer

7 Ethnographic Approach to Design 125
Dave Randall and Mark Rouncefield

8 User Modeling 143
Pradipta Biswas and Mark Springett

9 Kids and Design 171
Mona Leigh Guha and Jerry Alan Fails

Part III Evaluation Factors 191

10 User Experience 193
Jakob Grue Simonsen

11 Task Load and Stress 207
Julien Epps

12 Comparing Mobile Experience 225
Xiaoge Xu

13 Factors of Immersion 239
Noirin Curran

Part IV Evaluation Methods 255

14 Usability Testing 257
Sirpa Riihiaho

15 Remote Usability Testing 277
John Black and Marc Abrams

16 Applied User Research in Games 299
Randy J. Pagulayan, Daniel V. Gunn, Jerome R. Hagen, Deborah J. O. Hendersen, Todd A. Kelley, Bruce C. Phillips, J. J. Guajardo, and Tim A. Nichols

Part V Input / Output 347

17 Fitts’ Law 349
I. Scott MacKenzie

18 Principles for Designing Body‐Centered Auditory Feedback 371
Ana Tajadura‐Jimenez, Aleksander Valjamae, Frederic Bevilacqua, and Nadia Bianchi‐Berthouze

19 Input Device—Motion Capture 405
Atsushi Nakazawa and Takaaki Shiratori

20 Applications of Intelligent and Multimodal Eye‐Gaze Controlled Interfaces 421
Pradipta Biswas and Pat Langdon

21 Corneal Imaging 445
Christian Nitschke and Atsushi Nakazawa

Part VI Interfaces 515

22 Multisurface Environments 517
Teddy Seyed and Frank Maurer

23 A Natural Language Interface for Mobile Devices 539
Boris Katz, Gary Borchardt, Sue Felshin, and Federico Mora

24 Visual Query Interfaces 561
Tiziana Catarci, Massimo Mecella, Stephen Kimani, and Giuseppe Santucci

25 Interfaces for Music 579
Ben Challis

Part VII Interaction 599

26 Embodied Conversational Agents 601
Hung‐Hsuan Huang

27 Interacting with Mobile Media 615
S. Shyam Sundar, Eugene Cho, and Jinping Wang

28 Natural Human‐Robot Interaction 641
Yasser Mohammad

29 A Quick Look at Game Engagement Theories 657
Chaklam Silpasuwanchai and Xiangshi Ren

Part VIII Accessibility 681

30 Accessibility 683
Alistair Edwards

31 Designing for and with People Living with Challenging Circumstances 697
Kellie Morrissey and John McCarthy

32 Innovative Accessible Interfaces 715
Carlos Duarte, David Costa, and Luís Carriço

33 A Concrete Example of Inclusive Design: Deaf‐Oriented Accessibility 731
Claudia Savina Bianchini, Fabrizio Borgia, and Maria De Marsico

Part IX Social 757

34 Social Networking 759
Jennifer Golbeck

35 Measuring Attitudes Online: Social Interaction and the Internet 769
Mary Joyce and Eve Griffin

36 Munchausen by Internet 787
Aideen Lawlor

Part X Communities 803

37 The Viability of Online Communities and Virtual Teams for Enterprise Clients 805
Tharon Howard

38 Human‐Computer Interaction and Education: Designing for Technology‐Enhanced Learning Experiences 821
June Ahn and Tamara Clegg

39 Digital Citizen Science and the Motivations of Volunteers 831
Charlene Jennett and Anna L. Cox

Part XI Applications 843

40 Motor Vehicle Driver Interfaces 845
Paul A. Green

41 Improving Ad Interfaces with Eye Tracking 889
Michel Wedel

42 The Quantified Self 909
Jeong‐Ki Hong and Jun‐Dong Cho

43 An HCI Approach in Contemporary Healthcare and (Re)habilitation 923
Anthony Brooks

44 Visual Analytics for Comparing Multiple Clustering Results of Bioinformatics Data 945
Sehi L’Yi, Bongkyung Ko, DongHwa Shin, Young‐Joon Cho, Jaeyong Lee, Bohyoung Kim, and Jinwook Seo

Index 967

KENT L. NORMAN, PHD, is an Associate Professor in the Cognitive and Neural Systems Area in the Department of Psychology at the University of Maryland. He is the director of the Laboratory for Automation Psychology and Decision Processes (LAPDP) and is a founding member of the Human/Computer Interaction Laboratory (HCIL) in the University of Maryland.

JUREK KIRAKOWSKI, PHD, retired from his post as Statutory Lecturer in the School of Applied Psychology at University College Cork, Ireland in 2014. He continues his interest in Statistics and Human-Computer Interaction studies and now runs the User Experience Solutions web site. He is also involved in professional standards and ethics in HCI.

A UNIQUE RESOURCE COVERING A FULL SPECTRUM OF ISSUES AROUND HUMAN-COMPUTER INTERACTION

Written by experts from around the globe, this landmark two-volume set introduces emerging technologies for human-computer interaction in contexts such as motion capture, embodied conversational agents, human-robot interaction, corneal imaging and more. While following the traditions of the past, it also points to key technologies and challenges of the future.

Volume I begins with design issues (criticality, semiotics, and standards) and the process of design (agile, ethnographic, and user modeling), and moves from factors of evaluation (user experience, stress, and immersion) to methods of evaluation (usability testing). It ends with the user from input to output (Fitts' Law, motion capture, and gaze). Volume II of opens with the interface (multi-surface, natural language, and visual query) and the interactions (embodied agents, mobile media, and robots) that take place there. The remainder of the work deals with accessibility and special needs of user groups, the social aspects of users and communities, and finally a number of specific applications (motor vehicle, advertising, and healthcare).

• Contributions from authors in research and academic centers around the world (Australia, Brazil, China, Denmark, Egypt, Finland, India, Ireland, Italy, Japan, Korea, Portugal, United Kingdom, and United States)
• Includes guidance, standards, principles, and case studies for researchers and practitioners in human-computer interaction and design of new technologies
• Features numerous illustrations, screenshots, and diagrams that bring the text to life

The Wiley Handbook of Human Computer Interaction is intended for practitioners and researchers in human-computer interaction including designers of new products, evaluators and testers, students and teachers; to be opened at any moment for many years to come to inspire, to suggest innovations, and to open new ways of thinking. It is ideal for graduate level courses in human-computer interaction.