{"product_id":"the-remedy-isbn-9780470556856","title":"The Remedy","description":"\u003cb\u003eWinner of the Shingo Prize for Excellence in Quality Improvement\u003c\/b\u003e  \u003cp\u003e-From the Shingo judges:\u003c\/p\u003e \u003cp\u003eThis work has an extremely widespread application as the tools, techniques, and methods described are at a level that achieves the goals of Lean and operational excellence without tying them down to a specific industry or work stream. The book provides practical knowledge for  lean champions, managers, and executives driving toward operational excellence enterprise-wide.  The story format, and the presentation of this material was excellent, and the avoidance of lean and operational excellence jargon gives the book a wide appeal…it is a pleasure to read.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eThe Sequel to the Influential “Lean” Business Novel \u003ci\u003eAndy \u0026amp; Me\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe Remedy\u003c\/i\u003e is a compelling a business fable that   shows how Lean quality improvement business practices—traditionally associated with manufacturing--can dramatically improve the service areas of your business-including design, engineering, sales, marketing and all processes in between. \u003c\/p\u003e \u003cp\u003eWritten by Pascal Dennis, a leading Lean consultant, the story follows Tom Pappas and Rachel Armstrong, senior leaders at a desperate automotive company as they try to implement a Lean management system across an entire platform, the Chloe, a breakthrough \"green\" car. The future of the company is at stake. Can Tom and Rachel, supported by Andy Saito, a retired, reclusive Toyota executive, regain the trust and respect of the customer? Can a venerable but dying company implement Lean practices to every part of their business and learn a new, more effective way of managing?\u003c\/p\u003e \u003cul type=\"disc\"\u003e \u003cli\u003eShows you how to use the Lean quality improvement method to fix not just a manufacturing system, but an entire company, including management, design, marketing, and supply chain\u003c\/li\u003e \u003cli\u003eWritten by Pascal Dennis, author of four books on Lean practices and winner of the coveted Shingo Prize for outstanding research contributing to operational excellence\u003c\/li\u003e \u003cli\u003eOriginally developed by Toyota, the Lean approach to quality improvement has gained a worldwide following and helped turn around enumerable struggling businesses\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eAcknowledgments xi\u003c\/p\u003e \u003cp\u003eAbout the Author xiii\u003c\/p\u003e \u003cp\u003ePreface xv\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Motor City Sadness 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOverview of Lean fundamentals\u003c\/p\u003e \u003cp\u003eHow Lean looks different in white-collar environments vs. the factory\u003c\/p\u003e \u003cp\u003eWaste in health care and the restaurant business\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Lotus Land 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe nature of big companies\u003c\/p\u003e \u003cp\u003eBig Company Disease\u003c\/p\u003e \u003cp\u003eObstacles to transforming big companies\u003c\/p\u003e \u003cp\u003eRole of the Shusa\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 What Have I Learned? 37\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLean fundamentals\u003c\/p\u003e \u003cp\u003eLean thinking—core mental models\u003c\/p\u003e \u003cp\u003eWaste in business processes\u003c\/p\u003e \u003cp\u003eIntroduction to problem solving\u003c\/p\u003e \u003cp\u003eNature of transformation\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 How Will We Change Their Thinking? 67\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eReflections on how to deepen and extend mental models\u003c\/p\u003e \u003cp\u003eThe nature of value and waste in knowledge work\u003c\/p\u003e \u003cp\u003eGrasping the situation by going to see for yourself\u003c\/p\u003e \u003cp\u003eBasics of system thinking\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Focus and Alignment—When You’re a Jet, You’re a Jet 85\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFundamentals of strategy deployment\u003c\/p\u003e \u003cp\u003eDefining True North, our strategic and philosophical objective\u003c\/p\u003e \u003cp\u003eHow strategy making actually works in organizations\u003c\/p\u003e \u003cp\u003eHow the New York Jets might apply strategy deployment\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Cluing into Chloe 103\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePolitics in large organizations\u003c\/p\u003e \u003cp\u003eCreating a shared vision\u003c\/p\u003e \u003cp\u003eStrategy deployment in action\u003c\/p\u003e \u003cp\u003eDeploying targets and tactics through Catchball\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 A Trip to Boston to Dispel the Fog 121\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRole of the leader\u003c\/p\u003e \u003cp\u003eThe Water Ring model\u003c\/p\u003e \u003cp\u003eHow complex systems fail—and succeed\u003c\/p\u003e \u003cp\u003eThe Four Rules—Standards, Connections, Pathways, Improvement\u003c\/p\u003e \u003cp\u003eThe Remedy to Big Company Disease\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Marketing—Leaning Out the Mad Men 137\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMarketing basics\u003c\/p\u003e \u003cp\u003eMental models in marketing\u003c\/p\u003e \u003cp\u003eWaste and value in marketing\u003c\/p\u003e \u003cp\u003eYamazume\u003c\/p\u003e \u003cp\u003eTakt, flow, and pull in Marketing\u003c\/p\u003e \u003cp\u003eExpected, Specified, and Delightful Value\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Design and Engineering—Making Knowledge Flow 157\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMental models in Design\u003c\/p\u003e \u003cp\u003eValue and waste in Design and Engineering\u003c\/p\u003e \u003cp\u003eProduction physics—implications for Design\u003c\/p\u003e \u003cp\u003eSmall batch learning\u003c\/p\u003e \u003cp\u003eTakt, flow, and pull in Design\u003c\/p\u003e \u003cp\u003eSet-based concurrent engineering\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Nick Papas Falls into the Abyss 173\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMental models in health care\u003c\/p\u003e \u003cp\u003eValue and waste in health care\u003c\/p\u003e \u003cp\u003eLean fundamentals in health care\u003c\/p\u003e \u003cp\u003eOur health-care mess—root cause and countermeasures\u003c\/p\u003e \u003cp\u003eThe Four Capabilities\u003c\/p\u003e \u003cp\u003eThe remedy to Big Company Disease—reprise\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 My Beautiful Mind—Leaning Out Our Supply Chain 187\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMental models in supply chain\u003c\/p\u003e \u003cp\u003eThe Nash equilibrium\u003c\/p\u003e \u003cp\u003eThe importance of information flow\u003c\/p\u003e \u003cp\u003eThe Groundhog Day effect\u003c\/p\u003e \u003cp\u003eThe bullwhip effect—causes and countermeasures\u003c\/p\u003e \u003cp\u003eWhat is heijunka?\u003c\/p\u003e \u003cp\u003eProcess and system kaizen\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Dealers, Spielers, and Concealers 205\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMental models in retail\u003c\/p\u003e \u003cp\u003ePrinciples of Lean provision\u003c\/p\u003e \u003cp\u003eProvision\/consumption maps\u003c\/p\u003e \u003cp\u003ePolitics in large organizations\u003c\/p\u003e \u003cp\u003eFinancial aspects of Lean\u003c\/p\u003e \u003cp\u003ePossible effects of standard cost accounting\u003c\/p\u003e \u003cp\u003eLean in Human Resources\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 Scylla and Charybdis 225\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePolitics in large organizations\u003c\/p\u003e \u003cp\u003e\u003cb\u003e14 Be My Phenomena 235\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNature of transformation\u003c\/p\u003e \u003cp\u003eEthics\u003c\/p\u003e \u003cp\u003eThe cardinal virtues\u003c\/p\u003e \u003cp\u003eLean leadership\u003c\/p\u003e \u003cp\u003eGlossary 247\u003c\/p\u003e \u003cp\u003eReferences 251\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePASCAL DENNIS\u003c\/b\u003e is the President of Lean Pathways Inc., a successful international consultancy, and the author of three previous books on Lean management, all of which have won the coveted Shingo Prize for outstanding research in the field of operational excellence. His clients include Fortune 500 companies like Kimberly- Clark, Lockheed Martin, and Magna International, as well as leading health care, construction, and financial services firms. Dennis learned the Toyota Business System in leadership positions at Toyota Cambridge, one of Toyota’s best plants, and has worked with leading Toyota senseis in North America and Japan.\u003c\/p\u003e  \u003cp\u003eAre you wondering how to do more with less by pushing “Lean thinking” beyond manufacturing into every area of your company? Meet Tom Papas, the hero of Pascal Dennis’s enlightening Lean business novel \u003ci\u003eThe Remedy\u003c\/i\u003e. As plant manager for New Jersey Motors Manufacturing (NJMM), Tom has used Lean methodologies and processes to make his manufacturing operation a bright spot for otherwise limping automaker Taylor Motors. Now Tom has been called to company headquarters near Detroit to meet with Senior Vice President Rachel Armstrong. Will she offer Tom a promotion? Or will the shortsighted CFO J. Ed Morgan cut NJMM to the bone and negate all Tom’s hard work?\u003c\/p\u003e \u003cp\u003eA powerful story for today’s challenging economy, \u003ci\u003eThe Remedy\u003c\/i\u003e doubles as a highly readable playbook for taking your Lean practices into marketing, service, and other parts of the organization where Lean hasn’t typically been applied. Bringing back characters from Dennis’s Shingo Prize–winning Lean novel \u003ci\u003eAndy \u0026amp; Me\u003c\/i\u003e, including the reclusive quality sensei Andy Saito, this new tale demonstrates how you can bring Lean processes to your entire enterprise. \u003c\/p\u003e\u003cp\u003eFollow Tom, Rachel, and Andy as they embark on a mission to revitalize Taylor Motors in the face of the U.S. auto industry’s devastating meltdown. Along the way, you’ll discover illuminating new ways to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eApply Lean concepts and methods beyond manufacturing to corporate functions such as marketing, supply chain, and design\u003c\/li\u003e \u003cli\u003eOvercome the politics of large organizations as you create change\u003c\/li\u003e \u003cli\u003eDefine your True North—your strategic and philosophical objective\u003c\/li\u003e \u003cli\u003eApply Lean to knowledge-based workflows\u003c\/li\u003e \u003cli\u003eUnderstand and strengthen the Four Rules and the Four Capabilities in your organization\u003c\/li\u003e \u003cli\u003eReduce waste and build value in different kinds of enterprises such as health care  and retail\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003eDo you want to improve your business, but haven’t considered Lean processes as a possible approach? \u003ci\u003eThe Remedy\u003c\/i\u003e offers a vibrant, entertaining look at how today’s Lean techniques can be applied far beyond the factory floor.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47990328656101,"sku":"NP9780470556856","price":24.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780470556856.jpg?v=1761787378","url":"https:\/\/k12savings.com\/es\/products\/the-remedy-isbn-9780470556856","provider":"K12savings","version":"1.0","type":"link"}