{"product_id":"the-relationship-revolution-isbn-9780470687932","title":"The Relationship Revolution","description":"\u003cp\u003e\u003cb\u003eYOUR CUSTOMERS ARE ANGRY. VERY ANGRY!\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eThe turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesses over-promise and under-deliver, and they're now deeply cynical. Trust in business is at an all-time low. \u003c\/p\u003e\u003cp\u003eThis defining moment calls for nothing less than a 'Relationship Revolution'. The businesses that will prevail will be the ones who understand that customer relationships will be the dominant factor in determining success in the post-recession era. At a time when everyone is looking for value, this is where you can create the kind of 'unique value' that you need to succeed. \u003c\/p\u003e\u003cp\u003eSimple yet profound, practical and full of examples, this book will become essential reading for business leaders in the coming years. \u003c\/p\u003e\u003cp\u003eAcknowledgements ix\u003c\/p\u003e \u003cp\u003eIntroduction: Customers for Life…Priceless 1\u003c\/p\u003e \u003cp\u003e1 The Search for Unique Value 13\u003c\/p\u003e \u003cp\u003e2 The Collapse of Trust and Confidence 33\u003c\/p\u003e \u003cp\u003e3 Closing the Promise Gap 47\u003c\/p\u003e \u003cp\u003e4 Customers in Control, Forever 65\u003c\/p\u003e \u003cp\u003e5 Get Closer, Get Smarter, Get Ready 87\u003c\/p\u003e \u003cp\u003e6 Building a Common Purpose 103\u003c\/p\u003e \u003cp\u003e7 Talent, as Precious as Oil 117\u003c\/p\u003e \u003cp\u003e8 The Virtuoso Way: How One-to-One Relationships Revolutionised Luxury Travel 133\u003c\/p\u003e \u003cp\u003eEpilogue: The Time is Now! 147\u003c\/p\u003e \u003cp\u003eIndex 151\u003c\/p\u003e  \u003cp\u003e\"... shows how, in a climate where everyone is searching for value, you can succeed by building customer relations....\" (\u003cem\u003eContact,\u003c\/em\u003e June 2010) \u003c\/p\u003e\u003cp\u003e\"Simple yet profound, practical and full of examples, this book will become essential reading for business leaders in coming years.\" (FreshBusinessThinking.com, March 2010) \u003c\/p\u003e\u003cp\u003e\"... this book is to help you better focus on [customer-relationships]... and to point out the... danger if you fail to do so....\" (\u003cem\u003eCustomer Engagement,\u003c\/em\u003e February 2010)   \u003c\/p\u003e\u003cp\u003e\u003cb\u003eLarry Hochman\u003c\/b\u003e is one of the most popular keynote speakers in the world and a former European Business Speaker of the Year. He is a globally recognised expert on customer relationships, leadership and talent management. \u003c\/p\u003e\u003cp\u003eBefore beginning his speaking career twelve years ago, Larry held a number of senior positions at British Airways and the loyalty management company Airmiles in both New York and London. He was also a pioneer of corporate mentoring in Europe and has been the personal mentor to many Chief Executives all over the world. \u003c\/p\u003e\u003cp\u003eOriginally from America, Larry currently lives in both London and Venice.   \u003c\/p\u003e\u003cp\u003e\u003cb\u003eYOUR CUSTOMERS ARE ANGRY. VERY ANGRY!\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eThe turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesses over-promise and under-deliver, and they're now deeply cynical. Trust in business is at an all-time low. \u003c\/p\u003e\u003cp\u003eThis defining moment calls for nothing less than a 'Relationship Revolution'. The businesses that will prevail will be the ones who understand that customer relationships will be the dominant factor in determining success in the post-recession era. At a time when everyone is looking for value, this is where you can create the kind of 'unique value' that you need to succeed. \u003c\/p\u003e\u003cp\u003eSimple yet profound, practical and full of examples, this book will become essential reading for business leaders in the coming years.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47990328361189,"sku":"NP9780470687932","price":31.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780470687932.jpg?v=1761787377","url":"https:\/\/k12savings.com\/es\/products\/the-relationship-revolution-isbn-9780470687932","provider":"K12savings","version":"1.0","type":"link"}