{"product_id":"the-putting-patients-first-field-guide-isbn-9781118444948","title":"The Putting Patients First Field Guide","description":"\u003cp\u003e\"This book answers 'why not' and 'how to' for health care accreditation bodies, quality experts, and frontline professionals, moving the reader from timely information, to inspiration, and through patient-centered action with practical tools and potent case studies.\"\u003c\/p\u003e \u003cp\u003e—Paul vanOstenberg, DDS, MS, vice president, Accreditation and Standards, Joint Commission International\u003c\/p\u003e \u003cp\u003e\"This superb guide from Planetree illustrates that providing high-quality, high-value, patient-centered health care is not a theoretical ideal. The case studies make clear that these goals are attainable; they are being achieved by leading health care organizations worldwide, and there is a clear road map for getting there—right here in this book.\"\u003c\/p\u003e \u003cp\u003e—Susan Dentzer, senior policy adviser to the Robert Wood Johnson Foundation\u003c\/p\u003e \u003cp\u003e\"At IHI, we follow the principle, 'all teach, all learn'—the idea that everyone, everywhere has something to teach, and something to learn. This remarkable and indispensable guide is as pure an example of this principle as I've come across.\"\u003c\/p\u003e \u003cp\u003e—Maureen Bisognano, president and chief executive officer, Institute for Healthcare Improvement\u003c\/p\u003e \u003cp\u003e\"The International Society for Quality in Health Care's mission is to inspire, promote, and support continuous improvement in the quality and safety of health care worldwide. It is in this spirit that we welcome this new book on patient-centered care. As in their previous work, the authors demonstrate just how critical it is to develop an organizational culture that puts patients first.\"\u003c\/p\u003e \u003cp\u003e—Peter Carter, chief executive officer, International Society for Quality in Health Care\u003c\/p\u003e \u003cp\u003eTables and Figures viii\u003c\/p\u003e \u003cp\u003eAcknowledgments xi\u003c\/p\u003e \u003cp\u003eThe Editors xiv\u003c\/p\u003e \u003cp\u003eThe Contributors xviii\u003c\/p\u003e \u003cp\u003ePrologue xxi\u003c\/p\u003e \u003cp\u003eForeword xxvi\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIntroduction: Patient-Centered Care Goes Global 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart One Patient-Centered Care as a Fundamental Strategy for Achieving High-Quality, High-Value Care\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter One: The Patient-Centered Care Value Equation 19\u003cbr\u003e \u003c\/b\u003e\u003ci\u003ePatrick A. Charmel, Susan Stone, and Dan Otero\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Two: Defining and Measuring Patient-Centered Quality 45\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eSara Guastello, Marcel Snijders, Róisín Boland, and Paula Wilson\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Two Challenges and Solutions in Patient-Centered Care\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Three: Compassion in Action 69\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eBelinda Dewar and Susan B. Frampton\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Four: Words That Work: Patient-Centered Physician Communication 91\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eDorothea Wild\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Five: Activating Patients Through Access to Information 107\u003cbr\u003e \u003c\/b\u003e\u003ci\u003ePatrick A. Charmel and Sara Guastello\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Six: Healing Partnerships: The Role of Family in Patient-Centered Care 129\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eSusan B. Frampton, Jeanette Michalak, and Sara Guastello\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Seven: Healing Environment: Architecture and Design Conducive to Health 149\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eRandall L. Carter and Lisa Platt\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Three Activating Stakeholders to Create Organizational Change\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Eight: Creating Lasting Organizational Change: Turning Hopes into Reality 175\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eJim van den Beuken and Lucie Dumas\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Nine: Culture Change and the Employee Experience 195\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eLucie Dumas and Marie-Claude Poulin\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Ten: Partnering with Patients and Families to Improve Quality and Safety 213\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eEdward Kelley, Dennis S. O’Leary, Richard E. Hanke, Susan B. Frampton, Nittita Prasopa-Plaizier, and Anna Lee\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Eleven: The Role of Physicians in Patient-Centered Care 235\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eCatherine Crock, John T. Findley, Steven F. Horowitz, K. J. Lee, and Anna W. J. Omtzigt\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Twelve: Creating a Patient-Centered Continuum of Care 255\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eMichelle Bowman, Sylvie Doiron, Deborah Felsenthal, Joep P. Koch, Marci Nielsen, and Heidi Ruis\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eIndex 271\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eSusan B. Frampton,\u003c\/b\u003e PhD, is president of Planetree and a sought-after speaker and writer on patient-centered care.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePatrick A. Charmel,\u003c\/b\u003e MPH, is CEO of Griffin Hospital which, under his leadership, has received numerous quality and clinical excellence awards, and is the only hospital to be named to the Fortune Magazine \"100 Best Companies to Work for in America\" list for ten consecutive years.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSara Guastello\u003c\/b\u003e is the director of Knowledge Management for Planetree and a frequent writer on patient-centered care.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePlanetree,\u003c\/b\u003e founded by a patient in 1978, is a not-for-profit organization with offices in seven countries around the globe that partners with health care organizations to accelerate organizational culture change that enhances the patient experience, improves quality of care, and creates a nurturing work environment where professional caregivers are enabled to thrive.\u003c\/p\u003e  \u003cp\u003e\"This book answers 'why not' and 'how to' for health care accreditation bodies, quality experts, and frontline professionals, moving the reader from timely information, to inspiration, and through patient-centered action with practical tools and potent case studies.\"\u003c\/p\u003e \u003cp\u003e—Paul vanOstenberg, DDS, MS, vice president, Accreditation and Standards, Joint Commission International\u003c\/p\u003e \u003cp\u003e\"This superb guide from Planetree illustrates that providing high-quality, high-value, patient-centered health care is not a theoretical ideal. The case studies make clear that these goals are attainable; they are being achieved by leading health care organizations worldwide, and there is a clear road map for getting there—right here in this book.\"\u003c\/p\u003e \u003cp\u003e—Susan Dentzer, senior policy adviser to the Robert Wood Johnson Foundation\u003c\/p\u003e \u003cp\u003e\"At IHI, we follow the principle, 'all teach, all learn'—the idea that everyone, everywhere has something to teach, and something to learn. This remarkable and indispensable guide is as pure an example of this principle as I've come across.\"\u003c\/p\u003e \u003cp\u003e—Maureen Bisognano, president and chief executive officer, Institute for Healthcare Improvement\u003c\/p\u003e \u003cp\u003e\"The International Society for Quality in Health Care's mission is to inspire, promote, and support continuous improvement in the quality and safety of health care worldwide. It is in this spirit that we welcome this new book on patient-centered care. As in their previous work, the authors demonstrate just how critical it is to develop an organizational culture that puts patients first.\"\u003c\/p\u003e \u003cp\u003e—Peter Carter, chief executive officer, International Society for Quality in Health Care\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47990324789477,"sku":"NP9781118444948","price":60.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118444948.jpg?v=1761787361","url":"https:\/\/k12savings.com\/es\/products\/the-putting-patients-first-field-guide-isbn-9781118444948","provider":"K12savings","version":"1.0","type":"link"}