{"product_id":"the-nonprofit-outcomes-toolbox-isbn-9781118004500","title":"The Nonprofit Outcomes Toolbox","description":"\u003cb\u003eAn invaluable guide to the outcome-based tools needed to help nonprofit organizations increase their effectiveness\u003c\/b\u003e \u003cp\u003eThe Nonprofit Outcomes Toolbox identifies stages in the use of outcomes and shows you how to use specific facets of existing outcome models to improve performance and achieve meaningful results.\u003c\/p\u003e \u003cp\u003eGoing beyond the familiar limits of the sector, this volume also illustrates how tools and approaches long in use in the corporate sector can be of great analytical and practical use to nonprofit, philanthropic, and governmental organizations . An outstanding resource for organizational and program leaders interested in improving performance, there is nothing else like this work currently available.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eShows how to identify and set meaningful, sustainable outcomes\u003c\/li\u003e \u003cli\u003eIllustrates how to track and manage with outcomes\u003c\/li\u003e \u003cli\u003eOffers guidance in assessing capacity, and using outcome-based communications\u003c\/li\u003e \u003cli\u003eFeatures a companion Web site with the tools found in this book\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eProviding the tools and explanations needed to achieve program success, this book is a complete resource for the nonprofit, governmental, or philanthropic professional striving for greater effectiveness in programs or organizations.\u003c\/p\u003e \u003cp\u003eImage Credits x\u003c\/p\u003e \u003cp\u003eForeword xiii\u003c\/p\u003e \u003cp\u003eHow to Use This Book xv\u003c\/p\u003e \u003cp\u003eAuthor’s Notes xvii\u003c\/p\u003e \u003cp\u003eAcknowledgments xix\u003c\/p\u003e \u003cp\u003eIntroduction 1\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart One: The Basics\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: Approaching Outcomes 7\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOutcomes: The Third Stage of Management 8\u003c\/p\u003e \u003cp\u003eThe Problem Approach 10\u003c\/p\u003e \u003cp\u003eThe Activity Approach 11\u003c\/p\u003e \u003cp\u003eThe Process Approach 12\u003c\/p\u003e \u003cp\u003eThe Vision Approach 13\u003c\/p\u003e \u003cp\u003eIn Summary 15\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: The Language of Outcomes 17\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding the Language 17\u003c\/p\u003e \u003cp\u003eShifting Perspectives 27\u003c\/p\u003e \u003cp\u003eFrom Funder to Investor 28\u003c\/p\u003e \u003cp\u003eFrom Activity to Results 31\u003c\/p\u003e \u003cp\u003eFrom Service to Change 32\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: The Shape of Outcomes 35\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Importance of a Target 35\u003c\/p\u003e \u003cp\u003eCharacteristics of Well-Defined Outcome Statements 36\u003c\/p\u003e \u003cp\u003ePositive Improvement 36\u003c\/p\u003e \u003cp\u003eMeaningful 38\u003c\/p\u003e \u003cp\u003eSustainable 39\u003c\/p\u003e \u003cp\u003eBound in Time 42\u003c\/p\u003e \u003cp\u003eBound in Number 43\u003c\/p\u003e \u003cp\u003eNarrowly Focused . . . 47\u003c\/p\u003e \u003cp\u003e. . . and Doable (with a Stretch!) 48\u003c\/p\u003e \u003cp\u003eMeasurable 49\u003c\/p\u003e \u003cp\u003eVerifiable 54\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: Finding Your Outcomes 57\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eYou Get What You Measure 57\u003c\/p\u003e \u003cp\u003eResults-Based Accountability (RBA) 62\u003c\/p\u003e \u003cp\u003eA Common Outcome Framework 65\u003c\/p\u003e \u003cp\u003eOutcomes and Indicators 66\u003c\/p\u003e \u003cp\u003eKnowledge\/Learning\/Attitude 66\u003c\/p\u003e \u003cp\u003eBehavior 66\u003c\/p\u003e \u003cp\u003eCondition\/Status 67\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Two: Working With Outcomes\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5: Planning with Outcomes 73\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOutcome Management Framework 76\u003c\/p\u003e \u003cp\u003eAnother Approach 84\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6: The Capacity for Outcomes 93\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAnother Tool: SEED 116\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7: Tracking with Outcomes 121\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8: Learning with Outcomes 135\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eData versus Information versus Knowledge 135\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9: Communicating with Outcomes 155\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Smart Chart 159\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10: Communicating Our Outcomes 171\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eScales and Ladders 174\u003c\/p\u003e \u003cp\u003eThe Program Results Story 184\u003c\/p\u003e \u003cp\u003eThree Core Questions: Audience, Content, and Flow 197\u003c\/p\u003e \u003cp\u003eThe Story Pyramid 200\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Three: Advanced Tools\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11: The Power of Six Sigma 211\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12: Keeping It All in Balance 241\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTypical Scorecard 242\u003c\/p\u003e \u003cp\u003eThe Public Sector Scorecard 243\u003c\/p\u003e \u003cp\u003eA Governmental Scorecard 245\u003c\/p\u003e \u003cp\u003eA Social Sector Scorecard 246\u003c\/p\u003e \u003cp\u003eAn OASAS Scorecard 247\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13: Budgeting with Outcomes 255\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14: Outcomes in Administration 261\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWriting the Results Description 264\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Four: Other Tools and Perspectives\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15: A Different View of Nonprofits 271\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 16: Thinking about Value 279\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 17: Building Value In 291\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 18: A Few Final Tools . . . 305\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLooking for Trouble: FMEA 305\u003c\/p\u003e \u003cp\u003eGone Fishin’: A Cause and Effect Analysis 312\u003c\/p\u003e \u003cp\u003eTRIZ: Considering the Contradictions 316\u003c\/p\u003e \u003cp\u003eOne Final Tool: Process Management 319\u003c\/p\u003e \u003cp\u003eProcess Documentation 320\u003c\/p\u003e \u003cp\u003eProcess Mapping 324\u003c\/p\u003e \u003cp\u003eValue Stream Mapping 326\u003c\/p\u003e \u003cp\u003e\u003cb\u003eConclusion\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWrapping It All Up 333\u003c\/p\u003e \u003cp\u003eAppendix 335\u003c\/p\u003e \u003cp\u003eNotes 338\u003c\/p\u003e \u003cp\u003eAbout The Rensselaerville Institute 346\u003c\/p\u003e \u003cp\u003eAbout Charity Navigator 347\u003c\/p\u003e \u003cp\u003eAbout the Author 348\u003c\/p\u003e \u003cp\u003eIndex 349\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eROBERT M. PENNA, P\u003csmall\u003eH\u003c\/small\u003eD,\u003c\/b\u003e is a researcher and consultant, a member of the Charity Navigator Advisory Panel, and one of the nation's foremost experts in comparative outcome models for the nonprofit and governmental sectors.   \u003c\/p\u003e\u003cp\u003eOne of the most talked about subjects in the nonprofit field is the question of effectiveness, performance measurement, and results—collectively referred to as \"outcomes.\" Nonprofit organizations are increasingly being pressed to measure and report their outcomes regularly to funders and other constituents; in addition, service organizations need some form of regular feedback on their outcomes to help them improve their services.??\u003ci\u003eThe Nonprofit Outcomes Toolbox\u003c\/i\u003e identifies the stages in the use of outcomes and shows you how to implement specific facets of certain models to increase capacity and achieve desired results in your organization. \u003c\/p\u003e\u003cp\u003eWritten by Robert Penna—a leading outcomes expert—and sponsored by The Rensselaerville Institute and Charity Navigator, the nation's foremost charity rating service—\u003ci\u003eThe Nonprofit Outcomes Toolbox\u003c\/i\u003e compiles the most significant strides that have been made in the performance of nonprofits. This valuable wtoolbox digs deep to go beyond the familiar limits of the social sector to illustrate how tools and approaches used in the corporate sector can be of great analytical and practical use to nonprofits as well. \u003c\/p\u003e\u003cp\u003eThrough the use of worksheets and examples, Dr. Penna offers structured guidance on how to tailor these tools to your organization's unique challenges and equip your \"toolbox\" to suit your program or organization's needs. \u003c\/p\u003e\u003cp\u003eDesigned to be used by those who are new to outcomes as well as anyone looking for a refresher, \u003ci\u003eThe Nonprofit Outcomes Toolbox\u003c\/i\u003e is divided into four accessible sections: \u003c\/p\u003e\u003cul\u003e \u003cli\u003e\n\u003cb\u003e\u003ci\u003eBasics:\u003c\/i\u003e\u003c\/b\u003e Putting outcomes into an overall managerial context, contrasting the outcomes approach with several more common approaches to program design, the vocabulary of outcomes, the characteristics of good outcomes, and identifying outcomes relevant to your program\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003e\u003ci\u003eWorking with Outcomes:\u003c\/i\u003e\u003c\/b\u003e Planning with outcomes, the different levels of organizational capacity and capacity assessment, using outcomes to track progress, the key characteristics of a good \"Lessons Learned\" system, and outcome-based communications\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003e\u003ci\u003eAdvanced Tools:\u003c\/i\u003e\u003c\/b\u003e Six Sigma methodology, The Balanced Scorecard, key insights from the service economy, and an array of ideas from Value Engineering, Process Mapping, inventive problem solving, Failure Mode Effect Analysis, personnel recruitment and evaluation, budgeting with outcomes, and the creation of a value proposition for your program or organization\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003e\u003ci\u003eOther Tools \u0026amp; Perspectives:\u003c\/i\u003e\u003c\/b\u003e SERVQUAL analysis, Cost vs. Worth vs. Value, building value in, and process mapping\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eAccompanied by a dynamic website to help you implement the concepts presented in the book, \u003ci\u003eThe Nonprofit Outcomes Toolbox\u003c\/i\u003e puts an arsenal of tools at your fingertips to help your nonprofit perform more efficiently, effectively, and productively, from top to bottom.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47990301917413,"sku":"NP9781118004500","price":76.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118004500.jpg?v=1761787267","url":"https:\/\/k12savings.com\/es\/products\/the-nonprofit-outcomes-toolbox-isbn-9781118004500","provider":"K12savings","version":"1.0","type":"link"}