{"product_id":"the-little-big-things-163-ways-to-pursue-excellence-isbn-9780061894107","title":"The Little Big Things: 163 Ways to Pursue EXCELLENCE","description":"\u003cp\u003e\"It is [Tom] Peters—as consultant, writer, columnist, seminar lecturer, and stage performer—whose energy, style, influence, and ideas have [most] shaped new management thinking.\" —\u003ci\u003eMovers and Shakers: The 100 Most Influential Figures in Modern Business\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e“We live in a Tom Peters world.” —\u003ci\u003eFortune Magazine\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003eBusiness uber-guru Tom Peters is back with his first book in a decade, \u003ci\u003eThe Little Big Things\u003c\/i\u003e. In this age of economic recession and financial uncertainty, the patented Peters approach to leadership and business management—no-nonsense, witty, down-to-earth, insightful—is more pertinent now than ever. As essential for small-business owners as it is for the heads of major corporations, \u003ci\u003eThe Little Big Things\u003c\/i\u003e is a rousing call-to-arms to American business to get “back to the basics” of running a successful enterprise. \u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eThe Little Big Things\u003c\/i\u003e offers a clear path back to what works, focusing on the practical details that build business excellence:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eActionable Business Strategy:\u003c\/b\u003e Move beyond theory with witty, down-to-earth, and immediately applicable advice for owners and executives alike.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eInnovative Management Thinking:\u003c\/b\u003e Challenge convention and get “back to the basics” with Peters’ patented, no-nonsense approach to running a successful enterprise.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eExceptional Customer Service:\u003c\/b\u003e Discover why the small details—from a clean restroom to a simple “thank you”—are the big things that create lasting value and loyal customers.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eSmall Business Growth:\u003c\/b\u003e Learn how to thrive in any economic climate, with guidance as essential for a Main Street shop as it is for a major corporation.\u003c\/li\u003e\n\u003c\/ul\u003e | \u003cp\u003eNo one has had more influence in shaping the idea of modern management than Tom Peters. An avowed enemy of conformism and the status quo, Peters is a necessary voice of experience to guide us through times of financial uncertainty. In The Little BIG Things, he provides essential wisdom for everyone—from the freelancer to the small business owner to the head of a major corporation—offering 163 ways to excel at the \"people side of business\" by pursuing excellence at every level.\u003c\/p\u003e\u003cp\u003e\"The 'Excellence Standard' is not about Grand Outcomes. In Zen-like terms, all we have is today. If the day's work cannot be assessed as Excellent, then the oceanic overall goal of Excellence has not been advanced. Period.\" \u003c\/p\u003e\u003cp\u003e\"If membership in your club (organization) is not aimed at 'mind-blowing' development for each staff member and 'window rattling' service for each customer and other extended family members, then . . . just what the hell is the point?\"  \u003c\/p\u003e | \u003cp\u003e“Tom Peters has probably done more than anyone else to shift the debate on management from the confines of boardrooms, academia, and consultancies to a broader, worldwide audience, where it has become the staple diet of the media and managers alike. Peter Drucker has written more and his ideas have withstood a longer test of time, but it is Peters—as consultant, writer, columnist, seminar lecturer, and stage performer—whose energy, style, influence, and ideas have shaped new management thinking.” - \u003cb\u003e\u003ci\u003eMovers and Shakers: The 100 Most Influential Figures in Modern Business\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e“Those who want to improve their business, whether a boss or an employee, will find great ideas in this compelling and very browsable book.” - \u003cb\u003e\u003ci\u003eLibrary Journal\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e“If you truly believe ‘excellence’ is what Tom Peters is all about, then you will buy this book, read it, learn from it and go away confirmed in your belief. Tom’s 163 tips are validated through experience again and again.” - \u003cb\u003e\u003ci\u003eStephen R. Covey, author of The 7 Habits of Highly Effective People and The Leader in Me\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e“The single best management book I’ve ever read.” - \u003cb\u003e\u003ci\u003eWarren Bennis\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e","brand":"Harper Business","offers":[{"title":"Default Title","offer_id":44887939547365,"sku":"NP9780061894107","price":16.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780061894107.jpg?v=1730227784","url":"https:\/\/k12savings.com\/es\/products\/the-little-big-things-163-ways-to-pursue-excellence-isbn-9780061894107","provider":"K12savings","version":"1.0","type":"link"}