{"product_id":"the-employee-experience-advantage-isbn-9781119321620","title":"The Employee Experience Advantage","description":"\u003cp\u003e\u003cb\u003eResearch Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRecently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. \u003ci\u003eThe Employee Experience Advantage\u003c\/i\u003e is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now.\u003c\/p\u003e \u003cp\u003eHow can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce.\u003c\/p\u003e \u003cp\u003eBacked by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, \u003ci\u003eThe Employee Experience Advantage\u003c\/i\u003e guides readers on a journey of creating a place where people actually want to show up to work.\u003c\/p\u003e \u003cp\u003eReaders will learn:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe trends shaping employee experience\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eHow to evaluate their own employee experience using the Employee Experience Score\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eWhat the world's leading organizations are doing around employee experience\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eHow to design for technology, culture, and physical spaces\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eThe role people analytics place in employee experience\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eFrameworks for how to actually create employee experiences\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eThe role of the gig economy\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eThe future of employee experience\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eNine types of organizations that focus on employee experience\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eAnd much more!\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThere is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. \u003ci\u003eThe Employee Experience Advantage\u003c\/i\u003e shows you how to do just that.\u003c\/p\u003e \u003cp\u003eForeword xiii\u003c\/p\u003e \u003cp\u003eAcknowledgments xvii\u003c\/p\u003e \u003cp\u003eWe All Care about Experience (Introduction) xix\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I The Evolution of Employee Experience 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Defining Employee Experience 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUtility 3\u003c\/p\u003e \u003cp\u003eProductivity 3\u003c\/p\u003e \u003cp\u003eEngagement 5\u003c\/p\u003e \u003cp\u003eEmployee Experience 6\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Research on Employee Experience 11\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Note about the Research Sponsors 15\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Employee Experience Drivers 17\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePoor Success with Engagement 18\u003c\/p\u003e \u003cp\u003e\u003ci\u003eEngagement Measures Downward 18\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eEngagement Has Become the New Annual Review 20\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eEngagement Tends to Look at the Effect but Not the Cause 21\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eEngagement Surveys Are Exhaustingly Long 22\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eEngagement Acts as an Adrenaline Shot 22\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eThe War for Talent 26\u003c\/p\u003e \u003cp\u003e\u003ci\u003eSkills Gap and Talent Shortage 26\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eChanging Demographics 27\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eChanging Face of Talent Competition 28\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePsychology (and Sociology) 29\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eBusiness Turbulence 29\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eTechnology 30\u003c\/p\u003e \u003cp\u003eAlternative Work Arrangements and the Gig Economy 32\u003c\/p\u003e \u003cp\u003e\u003ci\u003eGrowing Fast but Not Dominating 33\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe Effect on Employee Tenure 35\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003ePeople Analytics 38\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePeople Analytics in Action 40\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe Future of People Analytics 43\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eTransparency 45\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II The Reason for Being and the Three Employee Experience Environments 49\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Reason for Being 51\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStatements from Leading Organizations 52\u003c\/p\u003e \u003cp\u003eThe Three Employee Experience Environments 56\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 The Physical Environment 59\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChooses to Bring in Friends or Visitors 61\u003c\/p\u003e \u003cp\u003eOffers Flexibility 64\u003c\/p\u003e \u003cp\u003eOrganization’s Values Are Reflected 67\u003c\/p\u003e \u003cp\u003eLeverage Multiple Workspace Options 70\u003c\/p\u003e \u003cp\u003eHow Organizations Scored 74\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 The Technological Environment 77\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAvailability to Everyone 78\u003c\/p\u003e \u003cp\u003eConsumer Grade Technology 82\u003c\/p\u003e \u003cp\u003eEmployee Needs versus Business Requirements 84\u003c\/p\u003e \u003cp\u003eHow Organizations Scored 86\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 The Cultural Environment 89\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCompany Is Viewed Positively 90\u003c\/p\u003e \u003cp\u003eEveryone Feels Valued 95\u003c\/p\u003e \u003cp\u003eCompensation and Benefits 96\u003c\/p\u003e \u003cp\u003eHaving Employee’s Voices Heard 97\u003c\/p\u003e \u003cp\u003e\u003ci\u003eOrganization Doesn’t Ask 97\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eOrganization Asks but Does Nothing 98\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eOrganization Asks and Acknowledges 98\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eOrganization Asks, Acknowledges, and Acts 98\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eEmployees Are Recognized for the Work That They Do 98\u003c\/p\u003e \u003cp\u003eLegitimate Sense of Purpose 100\u003c\/p\u003e \u003cp\u003eEmployees Feel like They’re Part of a Team 107\u003c\/p\u003e \u003cp\u003eBelieves in Diversity and Inclusion 109\u003c\/p\u003e \u003cp\u003eReferrals Come from Employees 112\u003c\/p\u003e \u003cp\u003eAbility to Learn New Things and Given the Resources to Do So and Advance 114\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning and Development 115\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAdvancement 118\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eTreats Employees Fairly 120\u003c\/p\u003e \u003cp\u003eExecutives and Managers Are Coaches and Mentors 122\u003c\/p\u003e \u003cp\u003eDedicated to Employee Health and Wellness 124\u003c\/p\u003e \u003cp\u003eHow Organizations Scored 126\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 The Employee Experience Equation 131\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III Why Invest in Employee Experience? 133\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 The Nine Types of Organizations 135\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003einExperienced 136\u003c\/p\u003e \u003cp\u003eEmerging 137\u003c\/p\u003e \u003cp\u003e\u003ci\u003eEngaged 139\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eEmpowered 140\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eEnabled 140\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003epreExperiential 141\u003c\/p\u003e \u003cp\u003eExperiential 141\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Employee Experience Distribution 145\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 The Business Value of Employee Experience 149\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCustomer Service 151\u003c\/p\u003e \u003cp\u003eInnovation 153\u003c\/p\u003e \u003cp\u003eEmployer Attractiveness 153\u003c\/p\u003e \u003cp\u003eAdmiration and Respect 154\u003c\/p\u003e \u003cp\u003eBrand Value 154\u003c\/p\u003e \u003cp\u003eOther Lists 155\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Business Metrics and Financial Performance 157\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 The Cost of Employee Experience 167\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV Building the Experiential Organization 171\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e14 System 1 versus System 2 Experiences 173\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e15 The Employee Experience Design Loop 177\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRespond 178\u003c\/p\u003e \u003cp\u003eAnalyze 180\u003c\/p\u003e \u003cp\u003e\u003ci\u003eScenario 1 Analysis Reveals 180\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eScenario 1 Insight for Your Organization 180\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eScenario 2 Analysis Reveals 181\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eScenario 2 Insight for Your Organization 181\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eScenario 3 Analysis Reveals 181\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eScenario 3 Insight for Your Organization 181\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis Enablers 181\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eDesign 182\u003c\/p\u003e \u003cp\u003eLaunch 183\u003c\/p\u003e \u003cp\u003eParticipate 183\u003c\/p\u003e \u003cp\u003eExample: General Electric 184\u003c\/p\u003e \u003cp\u003e\u003ci\u003eRespond 184\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalyze 185\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eDesign 185\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLaunch 186\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eParticipate 187\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eExample: Airbnb 189\u003c\/p\u003e \u003cp\u003e\u003ci\u003eRespond 189\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalyze 189\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eDesign 190\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLaunch 191\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eParticipate 191\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e16 The Starbucks Model of Transparency 193\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e17 The Employee Life Cycle 197\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e18 Moments That Matter or Moments of Impact 201\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSpecific Moments That Matter 201\u003c\/p\u003e \u003cp\u003eOngoing Moments That Matter 202\u003c\/p\u003e \u003cp\u003eCreated Moments That Matter 203\u003c\/p\u003e \u003cp\u003eMoments That Matter at Cisco 203\u003c\/p\u003e \u003cp\u003e\u003cb\u003e19 Moments That Matter and Employee Experience 205\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e20 The Employee Experience Pyramid 209\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e21 What about the Actual Work? 213\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e22 Who Owns the Employee Experience? 217\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInitiated by the CEO and Executive Team 217\u003c\/p\u003e \u003cp\u003eOwned by the People Team 219\u003c\/p\u003e \u003cp\u003eDriven by Managers 220\u003c\/p\u003e \u003cp\u003eChampioned by Everyone 222\u003c\/p\u003e \u003cp\u003e\u003cb\u003e23 A Lesson from Airbnb 223\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e24 The Role of Employees 227\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e25 Where to Start 229\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eYou Have to Care, Really Care 229\u003c\/p\u003e \u003cp\u003eDefine a Reason for Being 231\u003c\/p\u003e \u003cp\u003eBuild a People Analytics Function 232\u003c\/p\u003e \u003cp\u003e\u003ci\u003eStart Small 232\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eIdentify the Required Skills 234\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eHave Executive Support, Typically the Chief People Officer 236\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eTrain the Organization 236\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eTell Stories 237\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eBuild or Improve the Experience Team 237\u003c\/p\u003e \u003cp\u003eDeploy Feedback Tools\/Mechanisms 239\u003c\/p\u003e \u003cp\u003e\u003ci\u003eIn-Person Feedback 239\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eFeedback via Technology 241\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eImplement COOL Spaces, ACE Technology, and CELEBRATED Culture 242\u003c\/p\u003e \u003cp\u003eExample: Adobe 244\u003c\/p\u003e \u003cp\u003e\u003ci\u003eTechnological Environment 244\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePhysical Environment 245\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eCultural Environment 246\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eIdentify and Create Moments That Matter (or Moments of Impact) 250\u003c\/p\u003e \u003cp\u003eThink of Your Organization like a Lab Instead of a Factory 253\u003c\/p\u003e \u003cp\u003e\u003cb\u003e26 Focus on What Makes Your Company Unique 257\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e27 Size, Industry, and Location Don’t Matter 261\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAlways Improve 262\u003c\/p\u003e \u003cp\u003eThink like a Laboratory 262\u003c\/p\u003e \u003cp\u003eMove beyond Checklists 263\u003c\/p\u003e \u003cp\u003ePut People at the Center and Know Them 264\u003c\/p\u003e \u003cp\u003eDesign with, Not For 264\u003c\/p\u003e \u003cp\u003eCare 264\u003c\/p\u003e \u003cp\u003eFocus on What Makes You Unique 265\u003c\/p\u003e \u003cp\u003e\u003cb\u003e28 A Futurist’s Perspective 267\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAppendix 269\u003c\/p\u003e \u003cp\u003eIndex 271\u003c\/p\u003e   \u003cp\u003e\u003cb\u003eJACOB MORGAN\u003c\/b\u003e is a best-selling author, keynote speaker, futurist, and co-founder of The Future of Work Community, a brand council of the world's leading organizations exploring how the workplace is changing. A highly sought after expert worldwide, he is regularly featured in media publications such as \u003ci\u003eForbes, Inc., The Wall Street Journal,\u003c\/i\u003e and many others. He has a regular podcast show on iTunes and a weekly show on Youtube where he shares inspiring and motivational videos on the future of work. He is the bestselling author of \u003ci\u003eThe Future of Work\u003c\/i\u003e and \u003ci\u003eThe Collaborative Organization\u003c\/i\u003e. Jacob lives in Alameda, California with his wife, daughter, and two dogs. To learn more about Jacob and get access to his content visit: TheFutureOrganization.com or email him: Jacob@TheFutureOrganization.com     \u003c\/p\u003e\u003cp\u003eIf you've had a job any time during the last two decades you know companies are extremely interested in engaging employees. You may also know that engagement scores have been at an all-time low despite investment in these programs being at an all-time high. So what's going on here? Organizations around the world have been focusing on the effect, which is employee engagement, instead of the cause, which is employee experience. As a result most initiatives today are centered around short-term band aid solutions such as free food or flexible work hours instead of being focused on true organizational design. \u003ci\u003eThe Employee Experience Advantage\u003c\/i\u003e provides the first comprehensive research-based look at how to optimize the three fundamental environments that shape employee experience. Thus creating an organization where people genuinely want to show up to work to perform their best.  \u003c\/p\u003e\u003cp\u003eWritten by futurist, keynote speaker, and best-selling author, Jacob Morgan, this eye-opening strategy guide takes you step by step through the entire process of purposefully designing a work experience to create a truly engaged workforce that unlocks business performance. After a foundational primer on the history and the current state of the movement to optimize employee experience, the book dives into in-depth explanations of the three employee experience environments: the physical, technological, and cultural environments. Then, it makes a bulletproof business case for investing in the transformation into an experiential organization, complete with insight and proven metrics gained from interviewing 150 executives, reviewing 150 studies and articles, and analyzing over 250 global organizations. Finally, an entire section looks at every practical piece of building employee experience into the architecture of your organization in order to produce tangible business results. An extensive  \u003c\/p\u003e\u003cp\u003ecollection of case studies and firsthand examples from the leaders working at the forward-edge of employee experience provides peerless understanding of:  \u003c\/p\u003e\u003cul\u003e \u003cli\u003eHow developing amazing employee experiences gives you an unfair advantage over the competition when it comes to talent.\u003c\/li\u003e \u003cli\u003eWhat employees care about most when it comes to culture, technology, and the physical work environment and how to give it to them.\u003c\/li\u003e \u003cli\u003eWhy employee experience is the next massive area of investment for organizations around the world and what you can do to stay ahead of everyone else.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eDesign amazing employee experiences, create an engaged workforce, and drive business results with \u003ci\u003eThe Employee Experience Advantage\u003c\/i\u003e.     \u003c\/p\u003e\u003cp\u003ePRAISE FOR  \u003cb\u003eTHE EMPLOYEE EXPERIENCE ADVANTAGE\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\"To attract and retain the best talent, we must focus on creating an innovative employee experience. Jacob's book shares case studies, research and unique models to demonstrate the incredible value of building amazing teams and transforming how work is done to positively impact business results.\"\u003cbr\u003e \u003cb\u003e —Chuck Robbins,\u003c\/b\u003e CEO, Cisco  \u003c\/p\u003e\u003cp\u003e\"Companies that invest time and energy in the employee experience will crush those that don't. This book and the research behind it proves that. Wanna win? Read this!\" \u003cbr\u003e\u003cb\u003e —John Legere,\u003c\/b\u003e President and CEO, T-Mobile US   \u003c\/p\u003e\u003cp\u003e\"Well researched, intriguing, and practical. Jacob has written a book that any business leader should read if they want to learn how to attract and retain the best and the brightest talent.\" \u003cbr\u003e\u003cb\u003e —Peter Brabeck-Letmathe,\u003c\/b\u003e Chairman of the Board of Nestlé SA, Vice-  Chairman of L'Oréal and Vice-Chairman of the Foundation Board of the  World Economic Forum  \u003c\/p\u003e\u003cp\u003e\"An inspiring, thoughtful and practical book, filled with specific ideas and concrete examples that will make it an indispensable resource for anyone on the journey to building a purposeful, successful, and vibrant organization.\"\u003cbr\u003e \u003cb\u003e —Hubert Joly,\u003c\/b\u003e CEO of Best Buy  \u003c\/p\u003e\u003cp\u003e\"Every few years a book comes along that will make you think differently about how you design your organization and treat your people. This is one of those books—a must read for employers.\"\u003cbr\u003e\u003cb\u003e —James R. Downing, MD,\u003c\/b\u003e President and CEO of St. Jude Children's   Research Hospital  \u003c\/p\u003e\u003cp\u003e\"Great employee experiences create great customer experiences. This book offers the data behind how and why culture, technology, and the physical workplace are so vital for success!\"\u003cbr\u003e\u003cb\u003e —Tony Hsieh,\u003c\/b\u003e \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author of \u003ci\u003eDelivering Happiness\u003c\/i\u003e   and CEO of Zappos.com, Inc.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47990214459621,"sku":"NP9781119321620","price":28.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119321620.jpg?v=1761786936","url":"https:\/\/k12savings.com\/es\/products\/the-employee-experience-advantage-isbn-9781119321620","provider":"K12savings","version":"1.0","type":"link"}