{"product_id":"the-empathy-advantage-isbn-9781394155514","title":"The Empathy Advantage","description":"\u003cp\u003e\u003cb\u003eEmpower and Inspire Human Potential\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIn the decade before the Covid-19 pandemic, change was coming so quickly and across so many vectors that most business leaders – so busy tackling one new challenge after another - missed the trendlines that would collide in the early months of 2020 and forever change their workforce and how they lead it for generations to come.\u003c\/p\u003e \u003cp\u003eIn \u003ci\u003eThe Empathy Advantage: Leading the Empowered Workforce, \u003c\/i\u003eHeather E. McGowan and Chris Shipley team up again to deliver a guidebook for leaders navigating the uncertainty of a post pandemic world in a sequel to their successful book \u003ci\u003eThe Adaptation Advantage\u003c\/i\u003e. Leaders today must acknowledge and respond to the fundamental shifts that lay the foundation for effective leadership: From managing people to enabling success, from viewing peers as competitors to seeing them as collaborators, from applying extrinsic pressure on workers to unlocking intrinsic motivation, and from driving productivity with unquestioned authority to inspiring value creation by leading with empathy. \u003c\/p\u003e \u003cp\u003eIn this book, you will learn about the five interlocking trends that brought us the empowered workforce: The Great Resignation, the Great Refusal, the Great Reshuffle, the Great Retirement, and the Great Relocation collectively delivered the Great Reset. These trends, building for a decade prior to the pandemic, saw employees leading jobs; restructuring where and how they work, accelerating retirement, and reordering the role of work in their lives.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe Empathy Advantage \u003c\/i\u003eoffers advice on how to lead a complex, diverse, and multi-generational workforce to out-perform your competition. This book will inspire you to: \u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eRethink Your Workforce\u003c\/b\u003e: You'll gain new insights into today's empowered workforce and how best to tap their intrinsic motivations.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eRethink Your Organization\u003c\/b\u003e: You'll learn how to reorganize work to become resilient in continuous change.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eRethink Your Leadership\u003c\/b\u003e: You'll discover superpowers and unleash your Empath Advantage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eWhether you are a seasoned executive or an emerging leader, \u003ci\u003eThe Empathy Advantage: Leading the Empowered Workforce\u003c\/i\u003e speaks to those who are ready to embrace a more influential and engaging form of leadership, and will earn a place in the libraries of anyone with responsibility for recruiting, engaging, leading and retaining the next generation of workers. \u003c\/p\u003e \u003cp\u003eForeword: Embrace The Forever-Changed Workforce xv\u003c\/p\u003e \u003cp\u003eAcknowledgments xix\u003c\/p\u003e \u003cp\u003eIntroduction: Discover The New Normal of Work 1\u003c\/p\u003e \u003cp\u003eEverything Is Different Now 2\u003c\/p\u003e \u003cp\u003eCovid as Change Agent 3\u003c\/p\u003e \u003cp\u003eA New Bargain 4\u003c\/p\u003e \u003cp\u003eSidebar: The Great Resignation: A Long Time Coming 6\u003c\/p\u003e \u003cp\u003eNot Your Grandparents’ Workforce 7\u003c\/p\u003e \u003cp\u003eWhat’s a Leader to Do? 9\u003c\/p\u003e \u003cp\u003eNotes 10\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I: Rethink Your Workforce 13\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNotes 15\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Meet Your New Workforce 17\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Workforce Without a Majority 18\u003c\/p\u003e \u003cp\u003eMeet the Pan- Generational Workforce 19\u003c\/p\u003e \u003cp\u003eSidebar: Managing the Multigenerational Workforce 20\u003c\/p\u003e \u003cp\u003eWomen Hold Up Half the Workforce 21\u003c\/p\u003e \u003cp\u003eThe LGBTQ+ Workforce 24\u003c\/p\u003e \u003cp\u003eSidebar: Navigating Gender: From Fixed to Fluid 25\u003c\/p\u003e \u003cp\u003eThe Case for a Multidimensional and Diverse Workforce 27\u003c\/p\u003e \u003cp\u003eGenerational Empathy 28\u003c\/p\u003e \u003cp\u003eSidebar: Meet Generation Z 29\u003c\/p\u003e \u003cp\u003eNotes 30\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Understand Your Workers’ New Habits 35\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWe Are No Longer Who We Were 36\u003c\/p\u003e \u003cp\u003eSidebar: The Pandemic Compressed Time 37\u003c\/p\u003e \u003cp\u003eThe Empowered Worker: Your Most Valuable New Asset 40\u003c\/p\u003e \u003cp\u003eSidebar: Where Work Takes Place Today 41\u003c\/p\u003e \u003cp\u003eSidebar: The Center Shifts 45\u003c\/p\u003e \u003cp\u003eSidebar: The Great Relocation 46\u003c\/p\u003e \u003cp\u003eThe Through Line: Creating Life\/Work Integration 50\u003c\/p\u003e \u003cp\u003eSidebar: The Rise of Bleisure 51\u003c\/p\u003e \u003cp\u003eNotes 53\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Grok the Empowered Mindset 57\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRebalancing Work and Life 59\u003c\/p\u003e \u003cp\u003eA New Approach to Work 60\u003c\/p\u003e \u003cp\u003eSidebar: The Hierarchy of Work Engagement 62\u003c\/p\u003e \u003cp\u003eWork That Is Worth It 63\u003c\/p\u003e \u003cp\u003eSidebar: Origins of the Great Resentment 64\u003c\/p\u003e \u003cp\u003eHealing Our Whole Selves: Mental Health and Burnout Are Real 66\u003c\/p\u003e \u003cp\u003eSidebar: How to Spot Burnout 67\u003c\/p\u003e \u003cp\u003eRelationships Matter 68\u003c\/p\u003e \u003cp\u003eHumans Are Your Greatest Source of Value 69\u003c\/p\u003e \u003cp\u003eSidebar: History Rhymes: Our Opportunity Is Now 70\u003c\/p\u003e \u003cp\u003eChanging the Goal 71\u003c\/p\u003e \u003cp\u003eThe Empathy Advantage 72\u003c\/p\u003e \u003cp\u003eNotes 72\u003c\/p\u003e \u003cp\u003eProfile: Aqueduct Technologies: Really Great Ideas, Really Happy Employees 75\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II: Rethink Your Organization 77\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Upgrade Your Operating Models 81\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Are We Leaving Behind? 82\u003c\/p\u003e \u003cp\u003eSidebar: The Rise of the Human Value Era 83\u003c\/p\u003e \u003cp\u003eWhat Are We Moving Toward? 85\u003c\/p\u003e \u003cp\u003eSidebar: Lead Differently in Complexity 86\u003c\/p\u003e \u003cp\u003eMore Frequent Disruptions 87\u003c\/p\u003e \u003cp\u003eListen Carefully: Change Is the Norm 89\u003c\/p\u003e \u003cp\u003eForging a New Path to the Future of Work 89\u003c\/p\u003e \u003cp\u003eUnderstand the Relationship Between the Individual and Organization 90\u003c\/p\u003e \u003cp\u003eRethink Work and Learning 91\u003c\/p\u003e \u003cp\u003eSidebar: The Skills Gap May Never Close 92\u003c\/p\u003e \u003cp\u003eRecalibrate Your Metrics: Be Like Bhutan 93\u003c\/p\u003e \u003cp\u003eIt’s Time to Finally Address Burnout 95\u003c\/p\u003e \u003cp\u003eBenefits for Whose Benefit? 96\u003c\/p\u003e \u003cp\u003eFlexibility Is Key to Empathetic Leadership 98\u003c\/p\u003e \u003cp\u003eHow We Lead Without Maps: Focus on Your People 98\u003c\/p\u003e \u003cp\u003eNotes 99\u003c\/p\u003e \u003cp\u003eProfile: Mercy: Leadership Through Community 101\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Create the Conditions to Thrive 103\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRethinking Jobs 104\u003c\/p\u003e \u003cp\u003eHire for Culture, Train for Specific Skills 106\u003c\/p\u003e \u003cp\u003eSidebar: Rethinking Work and Jobs 107\u003c\/p\u003e \u003cp\u003eReporting for (Tour of) Duty 108\u003c\/p\u003e \u003cp\u003eWhere Work Gets Done 109\u003c\/p\u003e \u003cp\u003eCurating the Return to Office 111\u003c\/p\u003e \u003cp\u003eCreating the Conditions to Thrive 113\u003c\/p\u003e \u003cp\u003eSidebar: Understanding DEI and B 116\u003c\/p\u003e \u003cp\u003eUnleash the Power of Belonging 117\u003c\/p\u003e \u003cp\u003eSidebar: The Importance of Belonging 118\u003c\/p\u003e \u003cp\u003eKnitting a Psychological Safety Net 119\u003c\/p\u003e \u003cp\u003eCreating the Conditions to Learn at Scale 120\u003c\/p\u003e \u003cp\u003eSocial Capital Creates Collective Intelligence 121\u003c\/p\u003e \u003cp\u003eOrganizing to Collaborate 122\u003c\/p\u003e \u003cp\u003eSidebar: Peers as Collaborators 123\u003c\/p\u003e \u003cp\u003eFinding Joy in Work 124\u003c\/p\u003e \u003cp\u003eNotes 125\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Enable Your Empowered Workforce 129\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCulture: The Operating Instructions for Your Organization 130\u003c\/p\u003e \u003cp\u003eRecognizing Toxic Culture 131\u003c\/p\u003e \u003cp\u003eBuilding Mindful Culture 131\u003c\/p\u003e \u003cp\u003eSidebar: Nurturing Culture Through Dialogue 132\u003c\/p\u003e \u003cp\u003eLiving Your Values 133\u003c\/p\u003e \u003cp\u003eSidebar: Beliefs + Behaviors + Benefits = Culture 135\u003c\/p\u003e \u003cp\u003eTrust: The Cornerstone of Healthy Culture 136\u003c\/p\u003e \u003cp\u003eFinding Purpose at Work 137\u003c\/p\u003e \u003cp\u003eSidebar: The Three Faces of Purpose 138\u003c\/p\u003e \u003cp\u003ePurpose: Your Most Enduring Competitive Advantage 140\u003c\/p\u003e \u003cp\u003eSidebar: The Great Reset Opportunity: Why We Work 142\u003c\/p\u003e \u003cp\u003eThe Trouble with Purpose 144\u003c\/p\u003e \u003cp\u003eNotes 145\u003c\/p\u003e \u003cp\u003eProfile: The Canteen: Becoming a Place of Purpose and Belonging 147\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III: Rethinking Your Leadership 149\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNotes 151\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Pilot Your Expedition Team 153\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Is an Expedition? 154\u003c\/p\u003e \u003cp\u003eWhat to Leave at Base Camp 154\u003c\/p\u003e \u003cp\u003eSidebar: Understand Your Expedition Team 155\u003c\/p\u003e \u003cp\u003eContinued Uncertainty Means Continual Expeditions 157\u003c\/p\u003e \u003cp\u003eSidebar: Navigating Rising Global Uncertainty 158\u003c\/p\u003e \u003cp\u003ePrepare to Cut a Different Path 159\u003c\/p\u003e \u003cp\u003eCare for Your Expedition Team 162\u003c\/p\u003e \u003cp\u003eSidebar: Focus on the Fundamentals 164\u003c\/p\u003e \u003cp\u003eCreate Enthusiasm Around the Expedition 165\u003c\/p\u003e \u003cp\u003eYes, You Are a Career Coach Now 166\u003c\/p\u003e \u003cp\u003eTake That First Step 167\u003c\/p\u003e \u003cp\u003eNotes 168\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Embrace Your Superpowers 171\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Power of Vulnerability and Not Knowing 172\u003c\/p\u003e \u003cp\u003eThe Power of Awareness 173\u003c\/p\u003e \u003cp\u003eThe Power of Candor 174\u003c\/p\u003e \u003cp\u003eSidebar: The Four Leadership Shifts 176\u003c\/p\u003e \u003cp\u003eThe Power of Listening 177\u003c\/p\u003e \u003cp\u003eSidebar: Mindset Shift: You Work for Talent 180\u003c\/p\u003e \u003cp\u003eThe Power of Being Human 181\u003c\/p\u003e \u003cp\u003eSidebar: Behavioral Shift: Change in Leadership Profile 182\u003c\/p\u003e \u003cp\u003eBecome the Resilient Leader 183\u003c\/p\u003e \u003cp\u003eNotes 184\u003c\/p\u003e \u003cp\u003eProfile: sparks \u0026amp; honey: Building a Practice of Gratitude 185\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Emerge the Empathic Leader 187\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Pandemic Was a Quiet Teacher 189\u003c\/p\u003e \u003cp\u003eSidebar: The Cumulative Shifts Between Individuals and Organizations 190\u003c\/p\u003e \u003cp\u003eUnderstanding Empathy 192\u003c\/p\u003e \u003cp\u003eEmpathy Is Good Business 194\u003c\/p\u003e \u003cp\u003eEmpathy, Trust, and Compassion: The Trifecta of Superior Leadership 195\u003c\/p\u003e \u003cp\u003eThe Power of Listening 197\u003c\/p\u003e \u003cp\u003eWelcome to Tomorrow: Leading in Uncertainty 198\u003c\/p\u003e \u003cp\u003eNotes 198\u003c\/p\u003e \u003cp\u003eAbout the Authors 201\u003c\/p\u003e \u003cp\u003ePraise for The Adaptation Advantage 203\u003c\/p\u003e \u003cp\u003eIndex 205\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eHeather E. McGowan\u003c\/b\u003e (www.heathermcgowan.com) and \u003cb\u003eChris Shipley \u003c\/b\u003e(www.cshipley.com) are internationally recognized speakers, writers, and Future of Work strategists.    \u003c\/p\u003e\u003cp\u003e\u003cb\u003ePraise for the empathy advantage\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e“If you want to continuously innovate at the highest levels, you must unlock the potential of your people. This book shows you how.”\u003cbr\u003e \u003cb\u003e— Josh Linkner,\u003c\/b\u003e \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author, \u003ci\u003eThe Road to Reinvention: How to Drive Disruption and Accelerate Transformation\u003c\/i\u003e \u003c\/p\u003e\u003cp\u003e“\u003ci\u003eThe Empathy Advantage\u003c\/i\u003e is a map to the treasure at the heart of your work as a leader: your people.”\u003cbr\u003e \u003cb\u003e—Heather A. Yurko,\u003c\/b\u003e Vice President, Digital Talent, Mastercard \u003c\/p\u003e\u003cp\u003e“Heather McGowan and Chris Shipley have written the most important book on management for the post-Covid era.”\u003cbr\u003e \u003cb\u003e—Dr. Raghu Krishnamoorthy,\u003c\/b\u003e University of Pennsylvania; former CHRO, GE \u003c\/p\u003e\u003cp\u003e\u003cb\u003eUnleash Human Potential with Trust, Agency, and Autonomy\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eIn the decade before the Covid-19 pandemic, the workforce was changing so quickly and across so many vectors that most business leaders—so busy tackling one new challenge after another—missed the trend lines. The workforce trends collided in the early months of 2020, and soon leaders faced more challenges than ever before. They had to keep their people motivated in the face of overwhelming pressures. Millions left their jobs because employers couldn’t respond fast enough. Today employees feel empowered to ask leaders for more. Leaders must inspire a complex, diverse, and multigenerational workforce to outperform the competition. \u003c\/p\u003e\u003cp\u003ePost-pandemic, the world’s workforce is still empowered with agency and autonomy, and while that’s a challenge for leaders, it’s good news for business. Whether you are a seasoned executive or an emerging leader, \u003ci\u003eThe Empathy Advantage \u003c\/i\u003espeaks to anyone with responsibility for recruiting, engaging, leading, and retaining the next generation of workers. Through learning to shift your mindset, culture, approach and behaviors to leadership, you will emerge better prepared to lead and inspire today’s diverse, complex, multigenerational workforce.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47990214230245,"sku":"NP9781394155514","price":29.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781394155514.jpg?v=1761786932","url":"https:\/\/k12savings.com\/es\/products\/the-empathy-advantage-isbn-9781394155514","provider":"K12savings","version":"1.0","type":"link"}