{"product_id":"the-customer-service-activity-book-isbn-9780814433355","title":"The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service","description":"\u003cp\u003e\"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of \"\"sharing the load\"\" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program.\"\u003c\/p\u003e","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":46142818746597,"sku":"NP9780814433355","price":39.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780814433355.jpg?v=1747941261","url":"https:\/\/k12savings.com\/es\/products\/the-customer-service-activity-book-isbn-9780814433355","provider":"K12savings","version":"1.0","type":"link"}