{"product_id":"the-conflict-resolution-toolbox-isbn-9781119717584","title":"The Conflict Resolution Toolbox","description":"\u003cp\u003e\u003cb\u003eLearn to effectively resolve conflict the way that works best for you\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhen it comes to real-world conflict resolution, one size does not fit all. In the professional world especially, it’s critical for individuals to be prepared for a variety of situations and to know what tools and techniques can be used to settle disputes and disagreements in a way that is respectful of both party’s needs. \u003ci\u003eThe Conflict Resolution Toolbox\u003c\/i\u003e shows mediators, negotiators, managers, and professionals at all levels how to simply and effectively assess conflict situations and choose the right tools to resolve the issue in a meaningful way.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnderstand the \u003ci\u003ewhy\u003c\/i\u003e behind the conflict and how it can be resolved\u003c\/li\u003e \u003cli\u003eRecognize the unconscious judgements and biases that are obstacles to conflict resolution\u003c\/li\u003e \u003cli\u003eView conflict situations objectively and from multiple viewpoints\u003c\/li\u003e \u003cli\u003eLearn how the latest neuroscience and behavioral economics research plays a role in conflict resolution\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eWith over 25 years of experience in mediation, negotiation, and conflict resolution, author Gary T. Furlong brings to light the intrinsic habits and interpretations that can unwittingly surface and lead to further tension during times of conflict and unrest. This timely update to \u003ci\u003eThe Conflict Resolution Toolbox\u003c\/i\u003e marries theory and practice and is a hands-on guide to understanding the root of conflict and selecting the simple strategies for addressing specific scenarios that individuals routinely face in the workplace and in life.\u003c\/p\u003e \u003cp\u003eConflict may be unavoidable, but resolution is within reach with the invaluable guidance and techniques found in \u003ci\u003eThe Conflict Resolution Toolbox\u003c\/i\u003e.\u003c\/p\u003e \u003cp\u003eForeword xiii\u003c\/p\u003e \u003cp\u003eAcknowledgments xvii\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter One – Introduction to the Second Edition 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWe All Practice Conflict Resolution Daily 3\u003c\/p\u003e \u003cp\u003eDiagnosis: Finding the Root Causes of Conflict 4\u003c\/p\u003e \u003cp\u003eTheories vs. Models in a Practice Profession 6\u003c\/p\u003e \u003cp\u003eA Wide Range of Conflict Analysis Models 9\u003c\/p\u003e \u003cp\u003eBecoming a Reflective Practitioner 11\u003c\/p\u003e \u003cp\u003eSummary 13\u003c\/p\u003e \u003cp\u003eHow to Use This Book 14\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Two – Overview of the Models 17\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy These Nine Models? 17\u003c\/p\u003e \u003cp\u003eModel #1—The Stairway (Interests\/Rights\/Power) Model 18\u003c\/p\u003e \u003cp\u003eModel #2—The Triangle of Satisfaction 18\u003c\/p\u003e \u003cp\u003eModel #3—The Circle of Conflict 19\u003c\/p\u003e \u003cp\u003eModel #4—The Dynamics of Trust 19\u003c\/p\u003e \u003cp\u003eModel #5—The Law of Reciprocity 20\u003c\/p\u003e \u003cp\u003eModel #6—The Loss Aversion Bias 20\u003c\/p\u003e \u003cp\u003eModel #7—The Boundary Model 21\u003c\/p\u003e \u003cp\u003eModel #8—The Social Styles Model 22\u003c\/p\u003e \u003cp\u003eModel #9—Moving Beyond Conflict 22\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Three – The Conflict Story: A Case Study 23\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Case Study 23\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Four – Model #1: The Stairway (Interests\/Rights\/Power) 27\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Stairway Model 27\u003c\/p\u003e \u003cp\u003eDiagnosis with the Stairway Model 27\u003c\/p\u003e \u003cp\u003eCase Study: The Stairway Diagnosis 32\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Stairway Model 33\u003c\/p\u003e \u003cp\u003eCase Study: Stairway Strategic Direction 35\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Stairway Model 36\u003c\/p\u003e \u003cp\u003ePractitioner’s Worksheet for the Stairway Model 37\u003c\/p\u003e \u003cp\u003eAdditional Case Study—Stairway Model 38\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Five – Model #2: The Triangle of Satisfaction 43\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Triangle Model 43\u003c\/p\u003e \u003cp\u003eDiagnosis with the Triangle of Satisfaction 43\u003c\/p\u003e \u003cp\u003eCase Study: Triangle of Satisfaction Diagnosis 45\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Triangle of Satisfaction 49\u003c\/p\u003e \u003cp\u003eCase Study: Triangle of Satisfaction Strategic Direction 52\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Triangle of Satisfaction Model 55\u003c\/p\u003e \u003cp\u003ePractitioner’s Worksheet for the Triangle of Satisfaction Model 57\u003c\/p\u003e \u003cp\u003eAdditional Case Study: Triangle of Satisfaction 59\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Six – Model #3: The Circle of Conflict 67\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Circle of Conflict Model 67\u003c\/p\u003e \u003cp\u003eDiagnosis with the Circle of Conflict 67\u003c\/p\u003e \u003cp\u003eCase Study: Circle of Conflict Diagnosis 72\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Circle of Conflict 75\u003c\/p\u003e \u003cp\u003eCase Study: Circle of Conflict Strategic Direction 76\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Circle of Conflict Model 79\u003c\/p\u003e \u003cp\u003ePractitioner’s Worksheet for the Circle of Conflict Model 81\u003c\/p\u003e \u003cp\u003eAdditional Case Study—Circle of Conflict 85\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Seven – Model #4: The Dynamics of Trust 95\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Trust Model 95\u003c\/p\u003e \u003cp\u003eDiagnosis with the Trust Model 99\u003c\/p\u003e \u003cp\u003eCase Study: Trust Model Diagnosis 104\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Trust Model 107\u003c\/p\u003e \u003cp\u003eCase Study: Trust Model Strategic Direction 115\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Trust Model 118\u003c\/p\u003e \u003cp\u003ePractitioner’s Worksheet for the Trust Model 119\u003c\/p\u003e \u003cp\u003eAdditional Case Study: Trust Model 120\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Eight – Model #5: The Law of Reciprocity 129\u003cbr\u003e\u003c\/b\u003e\u003ci\u003ewith Cal Furlong\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Natural Laws 129\u003c\/p\u003e \u003cp\u003eThe Law of Reciprocity 130\u003c\/p\u003e \u003cp\u003eDiagnosis with the Law of Reciprocity 134\u003c\/p\u003e \u003cp\u003eCase Study: Reciprocity Diagnosis 136\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Law of Reciprocity 137\u003c\/p\u003e \u003cp\u003eCase Study: Reciprocity Strategic Direction 139\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Law of Reciprocity 140\u003c\/p\u003e \u003cp\u003eAdditional Case Study—Law of Reciprocity 141\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Nine – Model #6: The Loss Aversion Bias 143\u003cbr\u003e\u003c\/b\u003e\u003ci\u003ewith Cal Furlong\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Loss Aversion Bias 143\u003c\/p\u003e \u003cp\u003eDiagnosis with the Loss Aversion Bias 146\u003c\/p\u003e \u003cp\u003eCase Study: Loss Aversion Diagnosis 148\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Loss Aversion Bias 150\u003c\/p\u003e \u003cp\u003eCase Study: Loss Aversion Strategic Direction 156\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Loss Aversion Bias 157\u003c\/p\u003e \u003cp\u003eAdditional Case Study—Loss Aversion 157\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Ten – Model #7: The Boundary Model 161\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Boundary Model 161\u003c\/p\u003e \u003cp\u003eDiagnosis with the Boundary Model 161\u003c\/p\u003e \u003cp\u003eCase Study: Boundary Model Diagnosis 165\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Boundary Model 167\u003c\/p\u003e \u003cp\u003eCase Study: Boundary Model Strategic Direction 168\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Boundary Model 170\u003c\/p\u003e \u003cp\u003ePractitioner’s Worksheet for the Boundary Model 170\u003c\/p\u003e \u003cp\u003eAdditional Case Study: Boundary Model 172\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Eleven – Model #8: The Social Style Model 179\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Social Style Model 179\u003c\/p\u003e \u003cp\u003eDiagnosis with the Social Style Model 181\u003c\/p\u003e \u003cp\u003eCase Study: Social Style Diagnosis 185\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Social Style Model 187\u003c\/p\u003e \u003cp\u003eCase Study: Social Style Strategic Direction 193\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Social Style Model 194\u003c\/p\u003e \u003cp\u003ePractitioner’s Worksheet for the Social Style Model 195\u003c\/p\u003e \u003cp\u003eAdditional Case Study: Social Style Model 197\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Twelve – Model #9: Moving Beyond the Conflict 203\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground of the Moving Beyond Model 203\u003c\/p\u003e \u003cp\u003eDiagnosis with the Moving Beyond Model 205\u003c\/p\u003e \u003cp\u003eCase Study: Moving Beyond Diagnosis 209\u003c\/p\u003e \u003cp\u003eStrategic Direction from the Moving Beyond Model 213\u003c\/p\u003e \u003cp\u003eCase Study: Strategic Direction with the Moving Beyond Model 218\u003c\/p\u003e \u003cp\u003eAssessing and Applying the Moving Beyond Model 225\u003c\/p\u003e \u003cp\u003ePractitioner’s Worksheet for the Moving Beyond Model 225\u003c\/p\u003e \u003cp\u003eAdditional Case Study—Moving Beyond Model 226\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Thirteen – Conclusion 231\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIndex 233\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eGARY T. FURLONG, C. MED., LL.M (ADR),\u003c\/b\u003e is a partner at Agree Dispute Resolution where he specializes in mediation, negotiation, and conflict resolution. He has mediated construction, insurance, employment, and labor disputes for over 25 years, and has trained judges, lawyers, police officers, firefighters, and health care leaders across Canada and the United States. Gary teaches at the Queen's University Industrial Relations Center and at Osgoode Hall Law School. He is a past president of the ADR Institute of Ontario, has received the McGowan Award of Excellence in Alternative Dispute Resolution from the ADR Institute of Canada, and is a Distinguished Fellow at the International Academy of Mediators.   \u003c\/p\u003e\u003cp\u003eConflict is a natural part of human interaction, yet most people have little confidence that they can manage conflict effectively. Why? As expert mediator and author Gary Furlong explains, our million-year-old brains have developed some habits and biases that don't serve us well in tense situations. We make unconscious judgments and interpretations, and we react emotionally. When we're in the middle of conflict, we rarely take the time to understand what's causing the conflict or what might resolve it. By diagnosing \u003ci\u003ewhy\u003c\/i\u003e a conflict is happening, we can find better solutions quickly. We need simple, clear tools and strategies to work through each unique conflict situation as it's happening. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eThe Conflict Resolution Toolbox\u003c\/i\u003e is a beautifully organized guide offering nine distinct, practical models for diagnosing conflict in any situation. Further, the book details how negotiators, mediators, leaders and others can take action to resolve conflicts effectively. There is no \"one size fits all\" method that will work in every conflict situation, and each conflict can be seen from multiple viewpoints. By applying the multiple frameworks in this book, readers can find the path forward that best fits each unique scenario. \u003c\/p\u003e\u003cp\u003eSince its first publication in 2005, \u003ci\u003eThe Conflict Resolution Toolbox\u003c\/i\u003e has helped countless practitioners, from mediators and managers to everyday individuals navigating business and personal relationships. In the intervening years, there has been substantial new research in fields like neuroscience and behavioral economics, shedding additional light on how we think (or why we fail to think) when conflict arises. This \u003ci\u003eSecond Edition\u003c\/i\u003e introduces new chapters and case studies that take decades of research in a wide range of fields into account—a major benefit for new and loyal readers alike.   \u003c\/p\u003e\u003cp\u003e\u003cb\u003ePRAISE FOR THE CONFLICT RESOLUTION TOOLBOX\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eSECOND EDITION \u003c\/p\u003e\u003cp\u003e\"I have been using and recommending \u003ci\u003eThe Conflict Resolution Toolbox\u003c\/i\u003e since its first edition. It is rare to find a resource with such practical tools in a field that is so concrete, but often struggles to bridge theory and practice. In this increasingly complex world, it is vital to have models to resort to when we reach impasse in conflict. I recommend \u003ci\u003eThe Conflict Resolution Toolbox\u003c\/i\u003e to anyone engaged in resolving conflicts in any discipline.\"\u003cbr\u003e \u003cb\u003e —Martha E. Simmons, JD, LLM, P\u003csmall\u003eH\u003c\/small\u003eD,\u003c\/b\u003e Academic Director, Winkler Institute of Dispute Resolution and Director, Mediation Clinic and Intensive Program, Toronto, Canada \u003c\/p\u003e\u003cp\u003e\"We all know one thing about conflict: It is messy! Furlong's models offer mediators, facilitators, lawyers, psychotherapists and others 'a leg up' in more swiftly figuring out what is going on and what is needed. Furlong does not offer up a single 'truth', style or theory, so much as a collection of effective tools that professionals, groups and families can use to better understand what they are experiencing and how they can approach achieving better results. Highly recommended!\"\u003cbr\u003e \u003cb\u003e —James C. Melamed, JD,\u003c\/b\u003e CEO, Mediate.com \u003c\/p\u003e\u003cp\u003e\"Gary Furlong has done it again! A long-time leader in the conflict resolution field, Gary has added two new 'power tools' to what was already the essential conflict resolution toolkit. His new chapters in this \u003ci\u003eSecond Edition\u003c\/i\u003e deal with 'The Law of Reciprocity' and 'Loss Aversion Bias'. I am proud and thankful to add this book to my already growing conflict resolution bookcase, knowing that this is a volume I will go to again and again. I highly recommend it for anyone in the field.\"\u003cbr\u003e \u003cb\u003e —Rick Weiler,\u003c\/b\u003e Mediator, Arbitrator, Weiler ADR Inc., Ottawa, Canada \u003c\/p\u003e\u003cp\u003e\"Gary Furlong uniquely provides invaluable, practical tools that help in understanding, preventing, and resolving conflict. This is a must-have reference book for anyone who cares about mitigating the role destructive conflict plays in our professional and personal lives and finding strategic benefit in tools that work. Gary has created a book that is both aspirational and practical. It's so challenging to create simple-to-use tools supported by complex concepts and Gary does this better than anyone.\"\u003cbr\u003e \u003cb\u003e —Joshua A. Gordon, JD, MA,\u003c\/b\u003e Arbitrator for the Court of Arbitration of Sport, Senior Practitioner at the Sports Conflict Institute, and Woodard Family Foundation Fellow Senior Instructor of Sports Business at the University of Oregon Lundquist College of Business\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47990194307301,"sku":"NP9781119717584","price":68.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119717584.jpg?v=1761786865","url":"https:\/\/k12savings.com\/es\/products\/the-conflict-resolution-toolbox-isbn-9781119717584","provider":"K12savings","version":"1.0","type":"link"}