{"product_id":"the-27-challenges-managers-face-isbn-9781118725597","title":"The 27 Challenges Managers Face","description":"\u003cp\u003eFor more than twenty years, management expert Bruce Tulgan has been asking\u003ci\u003e, “What are the most difficult challenges you face when it comes to managing people?”\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eRegardless of industry or job title, managers cite the same core issues—27 recurring challenges: the superstar whom the manager is afraid of losing, the slacker whom the manager cannot figure out how to motivate, the one with an attitude problem, and the two who cannot get along, to name just a few.\u003c\/p\u003e \u003cp\u003eIt turns out that when things are going wrong in a management relationship, the common denominator is almost always unstructured, low substance, hit-or-miss communication.\u003c\/p\u003e \u003cp\u003eThe real problem is that most managers are “managing on autopilot” without even realizing it—until something goes wrong. And if you are managing on autopilot, then something almost always does.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e shows exactly how to break the vicious cycle and gain control of management relationships. No matter what the issue, Tulgan shows that the fundamentals are all you need. The very best managers hold ongoing one-on-one conversations that make expectations clear, track performance, offer feedback, and hold people accountable.\u003c\/p\u003e \u003cp\u003eFor every workplace problem—even the most awkward and difficult—\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e shows how to tailor conversations to solve situations familiar to every manager. Tulgan offers clear approaches for turning around bad attitudes, reducing friction and conflict, improving low performers, retaining top performers, and even addressing your own personal burnout.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e is an indispensable resource for managers at all levels, one anyone managing anyone will want to keep on hand. One challenge at a time, you’ll see how the most effective managers use the fundamentals of management to proactively resolve (nearly) any problem a manager could face. \u003c\/p\u003e \u003cp\u003eA Note on How to Use This Book 1\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter One The Fundamentals are All You Need 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Two The Challenges of Being the “New” Manager 29\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagement Challenge #1: When Going from Peer to Leader 37\u003c\/p\u003e \u003cp\u003eManagement Challenge #2: When Coming from the Outside to Take Over Leadership of an Existing Team 41\u003c\/p\u003e \u003cp\u003eManagement Challenge #3: When Bringing Together an Entirely New Team 47\u003c\/p\u003e \u003cp\u003eManagement Challenge #4: When You are Welcoming a New Member to Your Existing Team 51\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Three The Challenges of Teaching Self-Management 57\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagement Challenge #5: When Employees Have a Hard Time Managing Time 62\u003c\/p\u003e \u003cp\u003eManagement Challenge #6: When an Employee Needs Help with Interpersonal Communication 71\u003c\/p\u003e \u003cp\u003eManagement Challenge #7: When an Employee Needs to Get Organized 77\u003c\/p\u003e \u003cp\u003eManagement Challenge #8: When an Employee Needs to Get Better at Problem Solving 80\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Four The Challenges of Managing Performance 88\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagement Challenge #9: When You Have an Employee Who Needs to Increase Productivity 98\u003c\/p\u003e \u003cp\u003eManagement Challenge #10: When You Have an Employee Who Needs to Improve Quality 103\u003c\/p\u003e \u003cp\u003eManagement Challenge #11: When You Need an Employee to Start “Going the Extra Mile” 107\u003c\/p\u003e \u003cp\u003eManagement Challenge #12: When Your Employees are Doing “Creative” Work 110\u003c\/p\u003e \u003cp\u003eManagement Challenge #13: When the Employee You are Managing Knows More About the Work Than You Do 114\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Five The Challenges of Managing Attitudes 118\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagement Challenge #14: When an Employee Needs an Attitude Adjustment 125\u003c\/p\u003e \u003cp\u003eManagement Challenge #15: When There is Conflict Between and Among Individuals on Your Team 137\u003c\/p\u003e \u003cp\u003eManagement Challenge #16: When an Employee Has Personal Issues at Home 140\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Six The Challenges of Managing Superstars 144\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagement Challenge #17: When There is a Superstar You Need to Keep Engaged 153\u003c\/p\u003e \u003cp\u003eManagement Challenge #18: When You Have a Superstar You Really Want to Retain 158\u003c\/p\u003e \u003cp\u003eManagement Challenge #19: When You Have a Superstar You are Going to Lose for Sure: How to Lose That Superstar Very Well 165\u003c\/p\u003e \u003cp\u003eManagement Challenge #20: When You Need to Move a Superstar to the Next Level to Develop as a New Leader 170\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Seven The Challenges of Managing Despite Forces Outside Your Control 175\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagement Challenge #21: When Managing in an Environment of Constant Change and Uncertainty 179\u003c\/p\u003e \u003cp\u003eManagement Challenge #22: When Managing Under Resource Constraints 184\u003c\/p\u003e \u003cp\u003eManagement Challenge #23: When Managing Through Interdependency 188\u003c\/p\u003e \u003cp\u003eManagement Challenge #24: When Managing Around Logistical Hurdles 196\u003c\/p\u003e \u003cp\u003eManagement Challenge #25: When Managing Across Differences in Language and Culture 199\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter Eight The Challenges of Management Renewal 204\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagement Challenge #26: When You Need to Renew Your Management Relationship with a Disengaged Employee 206\u003c\/p\u003e \u003cp\u003eManagement Challenge #27: When You Need to Renew Your Own Commitment to Being a Strong, Highly Engaged Manager 212\u003c\/p\u003e \u003cp\u003eEpilogue 221\u003c\/p\u003e \u003cp\u003eAcknowledgments 223\u003c\/p\u003e \u003cp\u003eAbout the Author 227\u003c\/p\u003e \u003cp\u003eIndex 229\u003c\/p\u003e  \u003cp\u003e“In a large, complex organization, a culture of strong, highly engaged, and collaborative management is critical. There are not too many management challenges that are not addressed in \u003ci\u003eThe 27 Challenges\u003c\/i\u003e \u003ci\u003eManagers Face.\u003c\/i\u003e Managers at all levels would be well served to have a copy on the shelf.”\u003cbr\u003e \u003cb\u003e—David Zaslav, president and CEO, Discovery Communications\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“As someone whose early management career was shaped by Bruce Tulgan’s other books and programs, I’m not surprised to see this book applies to everyone, no matter what your position or stage in your leadership journey. \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e takes his prescriptive approach to a new level of relevance with specific tips to address the most common management challenges—right on!”\u003cbr\u003e \u003cb\u003e—Kat Cole, president, Cinnabon\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Bruce Tulgan’s decades of exhaustive research and the collected works that have resulted have had a profound impact on how I lead. His action-oriented ideas have genuine practical utility for leaders in any organization. The ideas in \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e comport perfectly with what I call engaged leadership and serve as the perfect antidote for what Bruce calls the epidemic of under-management in America today. This terrific new book is a powerful tool for all leaders.”\u003cbr\u003e \u003cb\u003e—Kevin J. Jacobsen, Brigadier General, United States Air Force\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Our nation could save billions in productivity losses and lawsuits resulting from poor management and employee disengagement if only it heeded the very practical step-by-step advice that Bruce Tulgan’s thoroughly researched book offers. Every chapter contains real life challenges (all 27 of them!) with fundamental solutions that enlightened managers must practice. Brilliant in its simplicity!”\u003cbr\u003e \u003cb\u003e—Cari M. Dominguez, former chair, United States Equal Employment Opportunity Commission; and senior vice president, human resources and chief talent and diversity officer, Loma Linda University Health\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Bruce Tulgan’s latest work addresses the fundamentals of management, undervalued in most companies today but essential to the successful operation of complex businesses. Highly integrated products demand accurate data, complete communication, concise direction, and timely decision-making from typically segmented teams and systems. Use \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e to take advantage of actual lessons learned.”\u003cbr\u003e \u003cb\u003e—Larry A. Lawson, CEO and president, Spirit AeroSystems, Inc.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Bruce Tulgan’s latest book provides exceptional practical advice on how to execute the huge responsibility of leadership. The last chapter, renewing a commitment to effective management, will be particularly helpful to leaders who think they already know how to manage the first 26 challenges.”\u003cbr\u003e \u003cb\u003e—Alan J. Kreczko, general counsel and executive vice president, The Hartford\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Bruce Tulgan masterfully delivers a simple, transparent, and powerful message about the fundamentals of management. I have always been a fan of Tulgan’s work and we frequently reference his teachings throughout our training and development. \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e tackles everyday situations and provides powerful and effective solutions for producing winning results. I am excited to introduce this masterpiece to our team.”\u003cbr\u003e \u003cb\u003e—Jim Mazany, president, Joe’s Crab Shack\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Whether you have been managing people for 27 days or 27 years, Bruce Tulgan’s research and book will prove a practical and invaluable guide for meeting specific challenges and managing for success.”\u003cbr\u003e \u003cb\u003e—Ray Kotcher, chairman and senior partner, Ketchum\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Management is basic work, but hard work. We applied Bruce Tulgan’s principles of Management 101 to rapidly turn our organization into a focused execution machine.  In \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e, Bruce provides a pocket guide and a comprehensive overview of how to manage, every day, for business impact. Whether you are an experienced manager or taking on your first direct reports, whether you are trying to be a better manager or improve an entire organization’s ability to manage and execute, Bruce’s guide is the manual you need.”\u003cbr\u003e \u003cb\u003e—Geoffrey Crouse, CEO and president, Cord Blood Registry\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e “\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e is a good read for managers and people who lead peopleTackle the recurring daily challenges of leading yourself and others by rediscovering fundamental principles of communication and management.”\u003cbr\u003e \u003cb\u003e—Sylvia B. Vogt, president, Carnegie Bosch Institute, Tepper School of Business, Carnegie Mellon University\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Bruce Tulgan will refocus you. His scholarly research and anecdotal style will make an immediate impact on developing talent. \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e is a must-read for any company that believes it is their people who make the difference.”\u003cbr\u003e \u003cb\u003e—Keith A. Hoogland, president, Family Video\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e is a must-read for every manager on your team. These fundamentals are the basis for running an outstanding organization, and Bruce Tulgan gives you the steps you need to develop a high performing organization. Every manager should read this book, whether you’ve been leading an organization for days or decades!”\u003cbr\u003e \u003cb\u003e—Deb Dulsky, chief commercial officer,  HomeServe USA\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“I’ve been a fan of Bruce Tulgan and his work for over 15 years. \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e is a very well written and insightful guide. Whether you’re a new or seasoned manager, Bruce’s book offers step-by-step guidance and practical advice. Bruce really nails it, and my only wish is that this book had been written years ago, when I first became a manager.”\u003cbr\u003e \u003cb\u003e—Lorie Valle-Yañez, VP, chief diversity officer, MassMutual Financial Group\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Like Studs Terkel before him, Bruce Tulgan was educated as a lawyer, but discovered his real passion in the study of how people work and manage. Bruce brings that passion to life with \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e and reminds us that Management 101 is easy to understand in theory, but easy to forget on Monday mornings.”\u003cbr\u003e \u003cb\u003e—Hank Harris, president and CEO, FMI Corporation\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e is a practical, smart, easy-to-use guide from one of the clearest thinkers in the field. Bruce Tulgan has done it again, creating a must-read compendium for handling the most common to the most vexing management challenges. It’s all here.”\u003cbr\u003e \u003cb\u003e—Alan Greene, EVP, business head, US Investment Services and Institutional Investor Services, State Street Corporation\u003c\/b\u003e \u003c\/p\u003e \u003cp\u003e“Bruce Tulgan was the original voice of reason about how to manage the next generation of leadership. In \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e, he provides an immensely insightful yet practical guide for managers of any generation. Bruce has always based his work on years of careful research, thousands of interviews and focus studies, and deep experience coaching managers from the front lines of fast food to the officers of the elite US military. He writes as he speaks, pulls no punches, is immensely entertaining, and always leaves his audience better prepared to succeed as managers.”\u003cbr\u003e \u003cb\u003e—Joni Thomas Doolin, founder and CEO, People Report\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e gives direct and straight-forward ways to handle challenges. Bruce Tulgan’s continued focus on the basic fundamentals, the importance of one-on-ones, and easy-to-understand examples is not only refreshing, but will yield results.”\u003cbr\u003e \u003cb\u003e—Robert Werk, SVP, operations, CraftWorks Restaurants \u0026amp; Breweries\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Bruce Tulgan has hit another home run! \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e is simple and easy to read, yet relevant and practical in application. This book is designed to be referenced again and again, to address the classic challenges of getting results through others. No matter how seasoned a manager is, these principles will help fulfill the responsibilities of leadership in the most effective way possible. A must-read and a must-practice for today’s new and experienced managers.”\u003cbr\u003e \u003cb\u003e—Sharon McPherson, director of training, On The Border Mexican Grill \u0026amp; Cantina   \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“In his always clear and insightful style, Bruce Tulgan puts forth practical and easy-to-follow solutions for the most common supervisory challenges facing all managers, regardless of industry. \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e is helpful for new supervisors and veterans of management alike. Bruce researched in the workplace to hear from real managers where their greatest challenges lay, and he shares the basic solutions in an appetizing and easy-to-digest way, making this a good reference book to keep on the shelf after reading.”\u003cbr\u003e \u003cb\u003e—Doug Gammon, vice president, human resources and training, Black Angus Steakhouses\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“I honestly believe anyone interested in being a better manager could benefit from \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e. If they had a particular need for advice, they could pick the book up, look at the table of contents, and find help with a solution. I loved  this book.”\u003cbr\u003e \u003cb\u003e—Judy Irwin, vice president, human resources and training, Golden Corral\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Based on decades of firsthand interview research, Bruce Tulgan’s coaching enabled our general managers and store managers to communicate more easily and effectively with, motivate, and develop their line staff, notably improving overall shop performance. \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e will help owners and managers connect authentically with staff, overcoming  the chronic misperception by staff that they are not seen or understood, enabling a positive working atmosphere critical to growing your business.” \u003cbr\u003e \u003cb\u003e—Doug Bell, president, Grasslands Uruguay, and retired president, Supercuts Owners Association\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“What sets Bruce Tulgan’s work apart from other management books is that he provides real world advice for real world management challenges. \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e, like his others, is meant to be consulted again and again. Don’t stick this one on your reference shelf; keep it close at hand, and watch your management performance improve.”\u003cbr\u003e \u003cb\u003e—John Bissell, executive vice president, Greylock Federal Credit Union\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e brings great insight for executives at any level and phase in their career. This is practical information you can use now to inform your strategies moving forward for the way you manage people and how you are managed, as well. A comprehensive primer on managing people with heart and integrity, while still getting bottom line results for your company, \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e is a book you should have within reach at your desk.”\u003cbr\u003e \u003cb\u003e—Daniel Butler, vice president, community integration, National Retail Federation\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“First Bruce Tulgan gave us permission to manage, now he tells us when and how to execute the fundamentals, based upon years of experience and success. \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e is for the seasoned executive as well as the new manager and will make a lasting difference in your life and the lives of others.”\u003cbr\u003e \u003cb\u003e—L. Gary Boomer, CEO, Boomer Consulting, Inc.\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e \u003c\/p\u003e \u003cp\u003e“Bruce Tulgan forces managers to ask ourselves what our job truly is, and then enumerates simple—though in no way simplistic—steps for us to take to do that job. Management is work, and \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e removes the excuse so many of us use as a crutch when those who perform under us underperform—that the fault lies not in ourselves, but in our stars.”\u003cbr\u003e \u003cb\u003e—Homer Robinson, president and CEO, Kaiserman Company\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Once again, Bruce Tulgan has provided us with a back-to-basics fundamentals book, packed with research and practical solutions. \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e will be a go-to reference and solution guide for years to come. Bruce’s writing style invites the reader to embrace management challenges, and be much better for it.”\u003cbr\u003e \u003cb\u003e—Carl George, CEO, Carl George Advisory, LLC, and former CEO, Clifton Gunderson LLP\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Bruce Tulgan continues to be my guru of management! \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e provides examples and research and makes it easy to find the right material when facing a management issue. I’ll use it to coach other managers and help them improve their confidence and performance.”\u003cbr\u003e \u003cb\u003e—Janet Kyle Altman, marketing principal, Kaufman Rossin\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e is yet another example of Bruce Tulgan’s ability to identify the issues managers face and offer specific action steps to help them lead their organizations to success. Leaders, managers, and employees at all levels will benefit by reading this book, and based on their current situation, can decide which chapter to tackle first. The book is a great read and a resource all managers should turn to as situations arise.”\u003cbr\u003e \u003cb\u003e—Howard C. Fero, professor of leadership, Albertus Magnus College, and coauthor, \u003ci\u003eLead Me Out to the Ballgame\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Bruce Tulgan creates practical advice and solutions leaders can use to engage employees and deliver results. He understands the challenges modern managers face and, by helping them communicate more effectively, he prepares leaders to handle tough issues and help people achieve their highest level of performance.”\u003cbr\u003e \u003cb\u003e—Jennifer Russo, director, corporate communications, Copper Group, Rio Tinto\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Many of our managers at Westar Energy have found a mentor in Bruce Tulgan. As we work as a company on raising the level of conversation between managers and employees, we found that Bruce’s message of talk about the work was particularly useful. After two visits and a series of weekly online messages, it’s quite commonplace at Westar for our leaders to reference Bruce Tulgan.”\u003cbr\u003e \u003cb\u003e—Diane Owen, lead training rep, Westar Energy\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e exposes the root management problem, refreshingly admits that there is no easy fix, and then provides nuanced advice that can be individually tailored by each manager. Like others in the field, Bruce Tulgan offers numerous tips, but where Tulgan provides significant added value is in his distinguishing between the application of solid management practices that generate real and lasting results and merely going through the motions.”\u003cbr\u003e \u003cb\u003e—Steve Katz, principal, Fish \u0026amp; Richardson\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Bravo! I use Bruce’s back-to-basics principles in managing my direct reports and am a big supporter of his work. \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e will be a great reference for managers as they come across various situations.”\u003cbr\u003e \u003cb\u003e—George Wilson, president, Barriere Construction\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e is essential reading for managers. Too many managers are operating on autopilot, waiting for a crisis to happen before reacting. Bruce Tulgan rightly emphasizes critical fundamentals, especially around effective communication, that stop the vicious cycle of managing by crisis. MBA students often ask us what the key elements of good management are—they’re contained in this cogent, well-argued book.”\u003cbr\u003e \u003cb\u003e—Donald E. Gibson, Ph.D. , dean and professor of management, Charles F. Dolan School of Business, Fairfield University\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Bruce Tulgan demonstrates how managers can break the cycle of  firefighting and learn to perform meaningful management that benefits the manager, the employees, and the organization. A good manager will go back to \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e time and time again to keep the management structure operating smoothly and effectively.”\u003cbr\u003e \u003cb\u003e—\u003c\/b\u003e\u003cb\u003eColonel Craig Price, superintendent, South Dakota Highway Patrol\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Bruce Tulgan hit a home run with this one! He speaks the truth and provides clear, concise management advice. \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e will become my desktop guidebook for helping leaders at all levels manage their way to more effective organizations and better results.”\u003cbr\u003e \u003cb\u003e—\u003c\/b\u003e\u003cb\u003eLisa Beutel, executive director,  Center for Leadership, University of Dayton\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e continues to deliver the effective and useful insight I expect from Bruce Tulgan. It is a must for your management toolbox!”\u003cbr\u003e \u003cb\u003e—Jon Morrison, vice president, vehicle dynamics and controls, global, WABCO Vehicle Control Systems\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e offers great insights into undermanagement. Many of my clients complain about bosses being too hands off, which results in employees who hate their jobs and want to leave because they don't have ongoing, quality communication and feedback from their managers. Each of the 27 scenarios are rich with nuggets on how to navigate the most common people management issues.”\u003cbr\u003e \u003cb\u003e—Katie Weiser, former global director, training and development, Deloitte Consulting, and CEO, Katie Weiser Coaching.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Once again, Bruce Tulgan takes the essential but often overwhelming responsibility of getting work done through others and breaks it into understandable, common sense steps. \u003ci\u003eThe 27 Challenges Managers\u003c\/i\u003e Face is another great tool.”\u003cbr\u003e \u003cb\u003e—DJ Zarnick, vice president, human resources, The Henry M. Jackson Foundation for the Advancement of Military Medicine, Inc.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e covers a broad range of the most essential management topics. Based on research with hundreds of thousands of managers and presented in the inspirational way only Bruce Tulgan can do, this book is the equivalent of having your own mentor. Every manager will become a better manager for it.”\u003cbr\u003e \u003cb\u003e—Jill Kilroy, assistant vice president, learning and development, Horace Mann Companies\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e is a practical, research-based approach to managing one of an organization’s most important resources—people. Bruce Tulgan once again combines research and best practices to create a book of solutions. New and experienced managers alike will benefit.”\u003cbr\u003e \u003cb\u003e—\u003c\/b\u003e\u003cb\u003eTani Bialek,\u003c\/b\u003e \u003cb\u003edirector, national learning and professional development, McGladrey LLP\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e covers it all, with valuable insight for managers everywhere. It reminds us that to manage well is to manage often. Managing is a commitment, but one that delivers dividends daily, and Bruce Tulgan enthusiastically encourages us to re-commit ourselves to our colleagues and ourselves. The tools are simple, the work hard, and the rewards great.”\u003cbr\u003e \u003cb\u003e—Jeffrey R. Katz, partner, Ropes \u0026amp; Gray LLP\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Like any other skill, managing people requires a mastery of the fundamentals. In \u003ci\u003eThe 27 Challenges Managers Face,\u003c\/i\u003e Bruce Tulgan presents situations we all face and reminds us how to apply those fundamentals. This book is a mandatory addition to every manager’s toolbox.”\u003cbr\u003e \u003cb\u003e—Arturo M. Hernandez , VP, engineering, Grote Industries\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“At Chick-fil-A, we’ve always felt that those who lead must first serve. Bruce Tulgan’s book is a great reminder of how to serve well through managing well. So many of today’s challenges in organizations can find their beginning and end in the same place: people management.  \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e is a great review of the fundamentals of great people management, and how to make them a part of your everyday life.”\u003cbr\u003e \u003cb\u003e—Andy Lorenzen, senior director, organizational development, Chick-fil-A, Inc.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Bruce Tulgan’s research and findings provide a blueprint for managers in the intelligence community to tackle problems and fully engage their employees. I highly recommend \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e to all—not just managers, or those thinking about moving into management positions—because it provides effective, step-by-step solutions to the most common and enduring management challenges.”\u003cbr\u003e \u003cb\u003e—Kristin Bertelli, chief, workforce strategy and planning, Central Intelligence Agency\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eBRUCE TULGAN\u003c\/b\u003e is an adviser to business leaders all over the world and a sought-after speaker and seminar leader. He is the founder and CEO of RainmakerThinking, Inc., a management research and training firm, as well as RainmakerThinking.Training, an online training company. Bruce is the author of numerous books, including the bestselling \u003ci\u003eIt’s Okay to Be the Boss\u003c\/i\u003e, the classic \u003ci\u003eManaging Generation X, Not Everyone Gets a Trophy\u003c\/i\u003e, and \u003ci\u003eIt’s Okay to Manage Your Boss\u003c\/i\u003e. He has written for the \u003ci\u003eNew York Times, USA Today,\u003c\/i\u003e the \u003ci\u003eHarvard Business Review\u003c\/i\u003e, and \u003ci\u003eHuman Resources\u003c\/i\u003e. He lives in New Haven, Connecticut.\u003c\/p\u003e \u003cp\u003eFor more information, please visit \u003cb\u003ewww.rainmakerthinking.com\u003c\/b\u003e\u003c\/p\u003e  \u003cp\u003eFor more than twenty years, management expert Bruce Tulgan has been asking, \u003ci\u003e“What are the most difficult challenges you face when it comes to managing people?”\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eRegardless of industry or job title, managers cite the same core issues—twenty-seven recurring challenges: the superstar whom the manager is afraid of losing, the slacker whom the manager cannot figure out how to motivate, the one with an attitude problem, the two who cannot get along, to name just a few.\u003c\/p\u003e \u003cp\u003eIt turns out that when things are going wrong in a management relationship, almost always, the common denominator is unstructured, low-substance, hit-or-miss communication.\u003c\/p\u003e \u003cp\u003eThe real problem is that most managers are “managing on autopilot” without even realizing it—until something goes wrong. And if you are managing on autopilot, then something almost always does.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e shows exactly how to break the vicious cycle and gain control of management relationships. No matter what the issue, Tulgan shows that the fundamentals are all you need. The very best managers hold ongoing one-on-one conversations that make expectations clear, track performance, offer feedback, and hold people accountable.\u003c\/p\u003e \u003cp\u003eFor every workplace problem—even the most awkward and difficult—\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e shows how to tailor conversations to solve situations familiar to every manager. Tulgan offers clear approaches for turning around bad attitudes, reducing friction and conflict, improving low performers, retaining top performers, and even addressing your own personal burnout.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e is an indispensable resource for managers at all levels, one anyone managing anyone will want to keep on hand. One challenge at a time, you’ll see how the most effective managers use the fundamentals of management to proactively resolve (nearly) any problem a manager could face.\u003c\/p\u003e  \u003cp\u003e“In a large, complex organization, a culture of strong, highly engaged, and collaborative management is critical. There are not too many management challenges that are not addressed in \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e. Managers at all levels would be well served to have a copy on the shelf.”\u003cbr\u003e  \u003cb\u003e—David Zaslav,\u003c\/b\u003e president and CEO, Discovery Communications\u003c\/p\u003e \u003cp\u003e“As someone whose early management career was shaped by Bruce Tulgan’s other books and programs, I’m not surprised to see this book applies to everyone, no matter what your position or stage in your leadership journey. \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e takes his prescriptive approach to a new level of relevance with specific tips to address the most common management challenges—right on!”\u003cbr\u003e  \u003cb\u003e—Kat Cole,\u003c\/b\u003e president, Cinnabon\u003c\/p\u003e \u003cp\u003e“Bruce Tulgan’s decades of exhaustive research and the collected works that have resulted have had a profound impact on how I lead. His action-oriented ideas have genuine practical utility for leaders in any organization. The ideas in \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e comport perfectly with what I call engaged leadership and serve as the perfect antidote for what Bruce calls the epidemic of undermanagement in America today. This terrific new book is a powerful tool for all leaders.”\u003cbr\u003e  \u003cb\u003e—Kevin J. Jacobsen,\u003c\/b\u003e Brigadier General, United States Air Force\u003c\/p\u003e \u003cp\u003e“Our nation could save billions in productivity losses and lawsuits resulting from poor management and employee disengagement if only it heeded the very practical step-by-step advice that Bruce Tulgan’s thoroughly researched book offers. Every chapter contains real-life challenges (all twenty-seven of them!) with fundamental solutions that enlightened managers must practice. Brilliant in its simplicity!”\u003cbr\u003e  \u003cb\u003e—Cari M. Dominguez,\u003c\/b\u003e former chair, United States Equal Employment Opportunity Commission, and senior vice president, human resources and chief talent and diversity officer, Loma Linda University Health\u003c\/p\u003e \u003cp\u003e“Bruce Tulgan’s latest work addresses the fundamentals of management, undervalued in most companies today but essential to the successful operation of complex businesses. Highly integrated products demand accurate data, complete communication, concise direction, and timely decision making from typically segmented teams and systems. Use \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e to take advantage of actual lessons learned.”\u003cbr\u003e  \u003cb\u003e—Larry A. Lawson,\u003c\/b\u003e CEO and president, Spirit AeroSystems, Inc.\u003c\/p\u003e \u003cp\u003e“Bruce Tulgan’s latest book provides exceptional practical advice on how to execute the huge responsibility of leadership. The last chapter, renewing a commitment to effective management, will be particularly helpful to leaders who think they already know how to manage the first twenty-six challenges.”\u003cbr\u003e  \u003cb\u003e—Alan J. Kreczko,\u003c\/b\u003e general counsel and executive vice president, The Hartford\u003c\/p\u003e \u003cp\u003e“Bruce Tulgan masterfully delivers a simple, transparent, and powerful message about the fundamentals of management. I have always been a fan of Tulgan’s work, and we frequently reference his teachings throughout our training and development. \u003ci\u003eThe 27 Challenges Managers Face\u003c\/i\u003e tackles everyday situations and provides powerful and effective solutions for producing winning results. I am excited to introduce this masterpiece to our team.”\u003cbr\u003e  \u003cb\u003e—Jim Mazany,\u003c\/b\u003e president, Joe’s Crab Shack\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47990149677285,"sku":"NP9781118725597","price":28.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118725597.jpg?v=1761786691","url":"https:\/\/k12savings.com\/es\/products\/the-27-challenges-managers-face-isbn-9781118725597","provider":"K12savings","version":"1.0","type":"link"}