Sustaining Distance Training

In this companion volume to Distance Training, Sustaining Distance Training presents practical steps for integrating distance training into the day-to-day operations of any organization. Berge shows organizations how to move beyond the initial phases of setting up a distance training program and make it a part of the strategic planning process, including infrastructure, budget, staffing, and policy planning. He explains how twenty of the world's leading organizations have mastered the basics of distance training and have taken their efforts to the next level where distance training becomes the most effective method for delivering the training your workforce needs to embrace emerging technologies in today's highly competitive, global economy. The Context of Distance Training and Education: Predicting Change(Z. Berge).

From Project Management to Strategic Planning (Z. Berge).

MEETING THE CHALLENGE OF UNCOMMON ORGANIZATIONAL CHANGE.

Attracting, Training, and Retaining Instructors for DistanceLearning at the US General Accounting Office(J. Longnecker).

Center for Learning at SBC Communications, Inc. (N. Friend & T.Eisma).

The World is Officially Open for Business: How MCI WorldComUniversity Used the Corporate Intranet to Train a New EraCommunications Company (C. Treanor & J. Irwin).

Learning at a Distance: Surviving Implementation at the US ArmyIntelligence Center's Distance Learning Office (J. Ellsworth &L. Iorizzo).

Making It Work: Training Short-Term Personnel at a Distance fromReseau Interaction Network (D. Larocque & N. Thomas).

Distance Learning Implementation at the Internal Revenue Service: ACatalyst for Organizational Change (T. Scheer).

SETTING COMPETITIVE STANDARDS.

UAW DaimlerChrysler NTC (J. Codde & R. Egidio).

FirstUnion: Distance Learning at Work (S. Latten, et al.)..

Fordstar: Sustaining Distance Education at Ford Motor Company (J.Dessinger).

Learning to Work in Web-Time--Evaluating Time-to-Market Instructionat Nortel Networks (G. Michalski).

The Need for Coaching in a Distance Learning Environment: LessonsLearned at Cap Gemini (J. May & J. De Jong).

Hewlett-Packard's Regional Training Center (A. Brance, etal.).

ACHIEVING ORGANIZATIONAL GOALS.

Building Motivation for Distance Learners in Public Health (B.Polhamus, et al.).

Supporting an Enterprise Distance Learning Program at NYNEX (B.Howard)..

US Postal Service's Integration of Distance Learning Initiatives toMeet Organizational Goals (M. Wankel).

TeleEducation NB: A Province-Wide Distributed Distance LearningNetowrk (R. McGreal).

From Training Enhancement to Organizational Learning: The Migrationof Distance Learning at the American Red Cross (N. Rogers & S.Becker).

Tools for Change: Linking the Organizational Perspective withDistance Training and Education Programs (Z. Berge). "A compelling book that addresses the critical issues facingorganizations involved in the dynamic world of distance learningincluding how to sustain and manage distance training in a rapidlyevolving business environment. A must-read for all learningorganizations." --Jolly T. Holden, chief learning strategist,Gilat-To-Home

"This volume is an excellent compilation of case studies that arerich in facts and lessons." --Mick Mortlock, dean, CIGNA Instituteof Technology, and member, advisory board, Internet LearningCompany

"I feel this book is an excellent pulse-check of corporate trainingand education at a distance. Dr. Berge has given us a window intothe challenging and changing world of corporate training-thetrials, successes, and faults of a wide range of organizations areclearly detailed, dissected, and summarized." --Myk Garn, chiefacademic officer, Kentucky Commonwealth Virtual University

Praise for the author's previous book, Distance Training. "DistanceTraining is a solid piece of work, one that will prove useful timeand again for anyone with responsibilities for the design,development, delivery, and evaluation of distance learninginitiatives in organizations." --Educational Technology SocietyJournal ZANE L. BERGE is director of training systems, Instructional Systems Development Graduate Program at the University of Maryland, Baltimore. He has edited numerous books on computer-mediated education and is coeditor (with Deborah Schreiber) of the award-winning Distance Training (Jossey-Bass, 1998). A well-educated, well-trained workforce is a competitive imperative in today's global community and as more companies embrace new technologies, distance training has become the fastest-growing method of training delivery. While implementing an emerging technology is difficult, integrating and institutionalizing it fully within the enterprise so that it becomes a significant factor for achieving organizational goals is a major challenge. Sustaining Distance Training shows organizations how to move beyond the initial phases of setting up a distance training program to making it a part of the strategic planning process, including infrastructure, budget, staffing, and policy planning. The ideal companion volume to Berge's Distance Training (with Deborah Schreiber, Jossey-Bass, 1998), Sustaining Distance Training examines distance training programs in seventeen leading-edge for-profit, nonprofit, and government organizations, including MCI, Ford, Hewlett-Packard, the Red Cross, and the Internal Revenue Service. It reveals how these organizations have sustained distance training beyond individual or sporadic training events, integrating it across the organization as a strategic tool for meeting business challenges and achieving objectives. Synthesizing these detailed case studies, Berge provides a framework that other organizations can use to move beyond project management and turn distance training into a powerful instrument for enterprise-wide strategic planning. One chapter, for instances, shows how Hewlett-Packard uses distance training to keep workers abreast of rapid ongoing technological changes in an extremely competitive business climate. Another describes how the Internal Revenue Service has integrated revolutionary organizational change and trained employees for new jobs in a reengineered IRS. How the American Red Cross employs satellite-based interactive television in training 1.3 million volunteers to carry out its mission is illustrated. A well-educated, well-trained workforce is a competitive imperative in today's global community and as more companies embrace new technologies, distance training has become the fastest-growing method of training delivery. While implementing an emerging technology is difficult, integrating and institutionalizing it fully within the enterprise so that it becomes a significant factor for achieving organizational goals is a major challenge.

Sustaining Distance Training shows organizations how to move beyond the initial phases of setting up a distance training program to making it a part of the strategic planning process, including infrastructure, budget, staffing, and policy planning. The ideal companion volume to Berge's Distance Training (with Deborah Schreiber, Jossey-Bass, 1998), Sustaining Distance Training examines distance training programs in seventeen leading-edge for-profit, nonprofit, and government organizations, including MCI, Ford, Hewlett-Packard, the Red Cross, and the Internal Revenue Service. It reveals how these organizations have sustained distance training beyond individual or sporadic training events, integrating it across the organization as a strategic tool for meeting business challenges and achieving objectives.

Synthesizing these detailed case studies, Berge provides a framework that other organizations can use to move beyond project management and turn distance training into a powerful instrument for enterprise-wide strategic planning. One chapter, for instances, shows how Hewlett-Packard uses distance training to keep workers abreast of rapid ongoing technological changes in an extremely competitive business climate. Another describes how the Internal Revenue Service has integrated revolutionary organizational change and trained employees for new jobs in a reengineered IRS. How the American Red Cross employs satellite-based interactive television in training 1.3 million volunteers to carry out its mission is illustrated.

For any organization whose goals are more than conducting isolated or occasional distance training events, Sustaining Distance Training will be an invaluable resource for integrating distance training into the enterprise when distance training is mission critical.

"A compelling book that addresses the critical issues facing organizations involved in the dynamic world of distance learning including how to sustain and manage distance training in a rapidly evolving business environment. A must-read for all learning organizations."
--Jolly T. Holden, chief learning strategist, Gilat-To-Home

"This volume is an excellent compilation of case studies that are rich in facts and lessons."
--Mick Mortlock, dean, CIGNA Institute of Technology, and member, advisory board, Internet Learning Company

"I feel this book is an excellent pulse-check of corporate training and education at a distance. Dr. Berge has given us a window into the challenging and changing world of corporate training-the trials, successes, and faults of a wide range of organizations are clearly detailed, dissected, and summarized."
--Myk Garn, chief academic officer, Kentucky Commonwealth Virtual University