Strategic Interviewing

Interviewing is one of the most effective ways to identify and attract employees who will be successful enough to stay. But few managers are adept at the skill. This book helps eliminate expensive errors of judgment by presenting readers with a set of behaviorally based interviewing strategies. Written by the faculty of the prestigious University of Michigan Executive Education Center--and based on one of their most popular courses--its seven-step "Strategic Interviewing Approach" helps interviewers define the competencies candidates need to possess and make hiring decisions based on accurate predictions of the candidates' performance.

Series Foreword xi

Preface xiii

1 The Case for a Strategic Interviewing Approach 1

2 Developing Realistic Goals and Managing the Interview Process 21

3 Defining Performance Expectations 45

4 Developing Job-Related Questions and Answers 69

5 Conducting an Effective Interview 99

6 Making the Hiring Decision 123

7 Getting Strategic Interviewing to Work for You 145

Appendix A Comments on Assessment 4.1 161

Appendix B Sample Job Barriers, Requirements, Questions, and Answers for a Sales Position 165

Notes 169

The Authors 175

Index 177

RICHAURD CAMP an industrial/organizational psychologist and management consultant, teaches strategic interviewing at the Executive Education Center at the University of Michigan Business School and is professor of management at Eastern Michigan University. He also serves on the editorial board of The Journal of Business and Psychology.

MARY VIELHABER teaches at the Executive Education Center of the University of Michigan and is a professor of management at Eastern Michigan University and the codirector of the graduate program in human resources and organizational development.

JACK L. SIMONETI an international consultant has served as a professor and department chairman of management at the University of Toledo and assistant industrial relations manager for B.F. Goodrich Company.

Discover the strategic interviewing techniques that will spell success for your organization How can you refine the job interview process in order to choose the ideal candidate? Strategic Interviewing is a hands-on resource-which outlines a six-step process that managers can use to find the right employees for the right job. Using the author's Strategic Interviewing Approach managers will learn the skills they need to

• Set realistic goals for the interview
• Clearly define what is needed to perform the job successfully
• Ask the questions that will predict the candidate's ability to meet the performance standards
• Know the answers before they ask the candidates the questions
• Conduct an interview that will maximize effective communication
• Use behavioral decision making to predict the candidate's performance

From this book in the University of Michigan Business Series, managers can learn to use these proven techniques to attract, select, manage, and retain top-notch people for their organizations.