{"product_id":"service-modelling-isbn-9780470018071","title":"Service Modelling","description":"\u003cb\u003eLearn how to use service modelling to streamline and optimize processes!\u003c\/b\u003e  \u003cp\u003eInformation about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improve the way services are delivered. Consistent application of service modelling provides the automation of processes and timely access to information.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eService Modelling\u003c\/i\u003e presents a comprehensive, up-to-date overview of the topic, presented in the context both of business processes, and of requirements stemming from the need to manage network resources. Vilho Raisanen delivers a justification for service modelling, and explains state-of-the-art concepts, frameworks and standards in detail.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e\u003ci\u003eService Modelling:\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eProvides a complete and illustrated overview of state-of-the-art concepts for service modelling, covering requirements and frameworks.\u003c\/li\u003e \u003cli\u003eIncludes industry initiatives, conceptual frameworks, and the work of standardisation bodies.\u003c\/li\u003e \u003cli\u003eDiscusses different modelling approaches, and the positioning of modelling of services in service management and in the wider operational context.\u003c\/li\u003e \u003cli\u003eSets the modelling framework in the context of business drivers and modelling paradigms.\u003c\/li\u003e \u003cli\u003eIllustrates principles with real-world use cases, providing both fixed Internet and mobile network examples.\u003c\/li\u003e \u003cli\u003eRelates concepts to the work of TeleManagement Forum, giving practical examples throughout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003ci\u003eService Modelling: Principles and Applications\u003c\/i\u003e is an invaluable guide to service modelling for telecommunications and data communications professionals, including vendors, operators, consultants, training organizations, service and content providers, system architects and engineers for IP-based services. Educational organizations, advanced undergraduate and graduate students on telecommunications and networking courses will also find this text invaluable.\u003c\/p\u003eDas Buch modelliert Services in Hinblick auf effektives Service-Management; die Modellierung wird sowohl in einen Business-Kontext gestellt als auch hinsichtlich der Anforderungen an das Management der Netzwerkressourcen untersucht. Nach einer motivierenden Einleitung folgt ein Überblick über den derzeitigen Wissensstand. Im Anschluss werden aktuelle Konzepte der Servicemodellierung im Detail diskutiert; realitätsnahe Fallstudien für Festnetz- und Mobilnetzwerke illustrieren die Theorie. Zur Beschreibung der Modelle dient die Unified Modelling Language (UML).  \u003cb\u003eAcknowledgements.\u003c\/b\u003e  \u003cp\u003e\u003cb\u003ePreface.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAbbreviations.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eHow to Read This Book.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eInformation About Trademarks and Copyrights.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eList of Figures.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eList of Tables.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eI Background.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Introduction.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1.1 Definition of Service Modelling.\u003c\/p\u003e \u003cp\u003e1.2 Packet-based Services.\u003c\/p\u003e \u003cp\u003e1.3 Emerging Technologies.\u003cbr\u003e \u003c\/p\u003e \u003cp\u003e1.4 Summary.\u003c\/p\u003e \u003cp\u003e1.5 Highlights.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Approaches to Modelling.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2.1 Introduction to Modelling.\u003c\/p\u003e \u003cp\u003e2.2 Software Engineering Paradigm.\u003c\/p\u003e \u003cp\u003e2.3 Object-Oriented Modelling.\u003c\/p\u003e \u003cp\u003e2.4 Expert Systems.\u003c\/p\u003e \u003cp\u003e2.5 Service-Oriented Architectures.\u003c\/p\u003e \u003cp\u003e2.6 Databases.\u003c\/p\u003e \u003cp\u003e2.7 Architecture Design.\u003c\/p\u003e \u003cp\u003e2.8 Other Modelling Methods.\u003c\/p\u003e \u003cp\u003e2.9 Summary.\u003c\/p\u003e \u003cp\u003e2.10 Highlights.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Industry Initiatives.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3.1 Introduction.\u003c\/p\u003e \u003cp\u003e3.2 OMG.\u003c\/p\u003e \u003cp\u003e3.3 Business Process Management.\u003c\/p\u003e \u003cp\u003e3.4 ITU.\u003c\/p\u003e \u003cp\u003e3.5 3GPP.\u003c\/p\u003e \u003cp\u003e3.6 TeleManagement Forum.\u003c\/p\u003e \u003cp\u003e3.7 IT Service Management Forum.\u003c\/p\u003e \u003cp\u003e3.8 Activities Related to Internet Services.\u003c\/p\u003e \u003cp\u003e3.9 Other Fora and Viewpoints.\u003c\/p\u003e \u003cp\u003e3.10 Summary.\u003c\/p\u003e \u003cp\u003e3.11 Highlights.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eII Service Modelling Concepts.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Requirements for Service Modelling.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4.1 Notation.\u003c\/p\u003e \u003cp\u003e4.2 General Requirements and Concerns.\u003c\/p\u003e \u003cp\u003e4.3 Technology-related Requirements.\u003c\/p\u003e \u003cp\u003e4.4 Process-related Requirements.\u003c\/p\u003e \u003cp\u003e4.5 Information Modelling–Related Requirements.\u003c\/p\u003e \u003cp\u003e4.6 Stakeholder Type–Specific Requirements and Concerns.\u003c\/p\u003e \u003cp\u003e4.7 Summary.\u003c\/p\u003e \u003cp\u003e4.8 Highlights.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Management Framework.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5.1 Description of the Framework.\u003c\/p\u003e \u003cp\u003e5.2 Assumptions about Inter-provider Relations.\u003c\/p\u003e \u003cp\u003e5.3 Relation to Existing Frameworks.\u003c\/p\u003e \u003cp\u003e5.4 Summary.\u003c\/p\u003e \u003cp\u003e5.5 Highlights.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Service Framework.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6.1 Introduction.\u003c\/p\u003e \u003cp\u003e6.2 Service Quality Framework.\u003c\/p\u003e \u003cp\u003e6.3 Security Framework.\u003c\/p\u003e \u003cp\u003e6.4 Using of Service Framework in Management Framework.\u003c\/p\u003e \u003cp\u003e6.5 End-user Services.\u003c\/p\u003e \u003cp\u003e6.6 Summary.\u003c\/p\u003e \u003cp\u003e6.7 Highlights.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Service Modelling Patterns.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e7.1 Modelling Framework.\u003c\/p\u003e \u003cp\u003e7.2 Modelling Patterns.\u003c\/p\u003e \u003cp\u003e7.3 Notes About Using Service Model Patterns.\u003c\/p\u003e \u003cp\u003e7.4 Relationship to Existing Models.\u003c\/p\u003e \u003cp\u003e7.5 Summary.\u003c\/p\u003e \u003cp\u003e7.6 Highlights.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIII Use Cases.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 DiffServ Network Example.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8.1 Introduction.\u003c\/p\u003e \u003cp\u003e8.2 Description.\u003c\/p\u003e \u003cp\u003e8.3 Service Framework.\u003c\/p\u003e \u003cp\u003e8.4 Service Model.\u003c\/p\u003e \u003cp\u003e8.5 Link to Service Management.\u003c\/p\u003e \u003cp\u003e8.6 Summary.\u003c\/p\u003e \u003cp\u003e8.7 Highlights.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Mobile Network Example.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e9.1 Introduction.\u003c\/p\u003e \u003cp\u003e9.2 Description.\u003c\/p\u003e \u003cp\u003e9.3 Service Framework.\u003c\/p\u003e \u003cp\u003e9.4 Service Model.\u003c\/p\u003e \u003cp\u003e9.5 Link to Service Management.\u003c\/p\u003e \u003cp\u003e9.6 Summary.\u003c\/p\u003e \u003cp\u003e9.7 Highlights.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Distributed Network Example.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10.1 Introduction.\u003c\/p\u003e \u003cp\u003e10.2 Description.\u003c\/p\u003e \u003cp\u003e10.3 Service Framework.\u003c\/p\u003e \u003cp\u003e10.4 Service Model.\u003cbr\u003e \u003c\/p\u003e \u003cp\u003e10.5 Link to Service Management.\u003c\/p\u003e \u003cp\u003e10.6 Summary.\u003c\/p\u003e \u003cp\u003e10.7 Highlights.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIV Summary.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Summary.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e11.1 Issues for the Future.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eV Appendices.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eA 3GPP Bearer Concepts.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eB DiffServ SLA Concepts.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eBibliography.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIndex.\u003c\/b\u003e\u003c\/p\u003e \u003cb\u003eDr. Vilho Räisänen\u003c\/b\u003e is Principal Engineer in Service Management technologies at Nokia Networks. He has contributed to IETF (Internet Engineering Task Force) and ETSI (European Telecommunications Standards Institute) standardization efforts, and lectured the course “End-to-end IP service quality and mobility” at the department of Electrical Engineering of the Helsinki University of Technology.  He is the author of numerous peer-reviewed articles in international journals in data communications, and author\/editor of two Wiley books.  \u003cb\u003eLearn how to use service modelling to streamline and optimize processes!\u003c\/b\u003e  \u003cp\u003eInformation about customer needs, the technical composition of services, and service performance are fundamental to effective service management.  Service modelling is a structured approach to utilizing this information to improve the way services are delivered.  Consistent application of service modelling provides the automation of processes and timely access to information.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eService Modelling\u003c\/i\u003e presents a comprehensive, up-to-date overview of the topic, presented in the context both of business processes, and of requirements stemming from the need to manage network resources. Vilho Räisänen delivers a justification for service modelling, and explains state-of-the-art concepts, frameworks and standards in detail.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eService Modelling:\u003c\/i\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eProvides a complete and illustrated overview of state-of-the-art concepts for service modelling, covering requirements and frameworks.\u003c\/li\u003e \u003cli\u003eIncludes industry initiatives, conceptual frameworks, and the work of standardisation bodies.\u003c\/li\u003e \u003cli\u003eDiscusses different modelling approaches, and the positioning of modelling of services in service management and in the wider operational context.\u003c\/li\u003e \u003cli\u003eSets the modelling framework in the context of business drivers and modelling paradigms.\u003c\/li\u003e \u003cli\u003eIllustrates principles with real-world use cases, providing both fixed Internet and mobile network examples.\u003c\/li\u003e \u003cli\u003eRelates concepts to the work of TeleManagement Forum, giving practical examples throughout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003ci\u003eService Modelling: Principles and Applications\u003c\/i\u003e is an invaluable guide to service modelling for telecommunications and data communications professionals, including vendors, operators, consultants, training organizations, service and content providers, system architects and engineers for IP-based services.  Educational organizations, advanced undergraduate and graduate students on telecommunications and networking courses will also find this text invaluable.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47990011363557,"sku":"NP9780470018071","price":149.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780470018071.jpg?v=1761786198","url":"https:\/\/k12savings.com\/es\/products\/service-modelling-isbn-9780470018071","provider":"K12savings","version":"1.0","type":"link"}