{"product_id":"raving-fans-isbn-9780739309537","title":"Raving Fans","description":"Told in the parable style of \u003ci\u003eThe One Minute Manager\u003c\/i\u003e, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.\u003cbr\u003e\u003cbr\u003eAmerica is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast.  RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.\u003cb\u003eKen Blanchard\u003c\/b\u003e is chairman of the board of Blanchard Training and Development, Inc.  He is the co-author of \u003cb\u003eThe One Minute Manager\u003c\/b\u003e and eleven other bestselling books.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eSheldon Bowles\u003c\/b\u003e, co-author of \u003cb\u003eGung Ho!\u003c\/b\u003e, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.\u003cbr\u003e\u003cbr\u003eThe One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.","brand":"Random House Audio","offers":[{"title":"Default Title","offer_id":46302521983205,"sku":"NP9780739309537","price":15.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780739309537.jpg?v=1742927916","url":"https:\/\/k12savings.com\/es\/products\/raving-fans-isbn-9780739309537","provider":"K12savings","version":"1.0","type":"link"}