{"product_id":"profiles-in-performance-isbn-9780470408865","title":"Profiles in Performance","description":"\u003cp\u003eToo many organizations invest in performance management and business intelligence projects, without first establishing the needed conditions to ensure success. But the organizations that lay the groundwork for effective change first reap the benefits.\u003c\/p\u003e \u003cp\u003eIn \u003ci\u003eProfiles in Performance: Business Intelligence Journeys and the Road Map for Change\u003c\/i\u003e, Howard Dresner (author of \u003ci\u003eThe Performance Management Revolution\u003c\/i\u003e) worked with several extraordinary organizations to understand their thriving \"performance-directed culture.\" In doing so, he developed a unique maturity model-which served as both a filter to select candidates and as a lens to examine accomplishments.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInterviews with people from all sides of the organization: business users, finance, senior management and the IT department\u003c\/li\u003e \u003cli\u003eProvides a complete picture of their progress from inception to current state\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThe models, analyses and real world accounts from these cases will be an invaluable resource to any organization hoping to improve or initiate their own performance-directed culture.\u003c\/p\u003e  \u003cb\u003eForeword.\u003c\/b\u003e  \u003cp\u003e\u003cb\u003ePreface.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAcknowledgments.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 1 Performance-Directed Culture.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFour Levels of Maturity.\u003c\/p\u003e \u003cp\u003eSix Performance-Directed Culture Criteria.\u003c\/p\u003e \u003cp\u003eThe Maturity Model as an Assessment Tool.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 2 Denihan Hospitality Group.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e9\/11 Rocks the World.\u003c\/p\u003e \u003cp\u003eA New Era of Growth Begins.\u003c\/p\u003e \u003cp\u003eAn Ownership Change Spawns a Brand-New Company.\u003c\/p\u003e \u003cp\u003eThe Economy Puts the Brakes on Rapid Growth.\u003c\/p\u003e \u003cp\u003eThe Seeds of a Data-Driven Culture Are Planted.\u003c\/p\u003e \u003cp\u003eNew Talent Brings Different Perspectives.\u003c\/p\u003e \u003cp\u003eOperational and Financial Data Come Together.\u003c\/p\u003e \u003cp\u003eWidening Cultural Divide?\u003c\/p\u003e \u003cp\u003eBringing Everything Together.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 3 Cleveland Clinic.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDetermined to Lead.\u003c\/p\u003e \u003cp\u003eThe Gap between Medical Excellence and Business Performance.\u003c\/p\u003e \u003cp\u003eSearching for Equilibrium.\u003c\/p\u003e \u003cp\u003eThe Times Are Changing.\u003c\/p\u003e \u003cp\u003eTime for Change.\u003c\/p\u003e \u003cp\u003eA New Leader for the 21stCentury.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 4 Northern California Public Broadcasting.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCan the Same Standards Be Applied to Nonprofits and For-Profits?\u003c\/p\u003e \u003cp\u003eSetting the Stage for Public Broadcasting in America.\u003c\/p\u003e \u003cp\u003eSan Francisco's Unique Brand of Public Television.\u003c\/p\u003e \u003cp\u003eSeismic Changes in Public Broadcasting.\u003c\/p\u003e \u003cp\u003eMoney Is Always an Issue.\u003c\/p\u003e \u003cp\u003eA Growing Desire for Stronger Financial Management.\u003c\/p\u003e \u003cp\u003eNew CFO Shakes Things Up.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 5 Mueller Inc.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNew Owners and a Changing Market Demand a New Focus.\u003c\/p\u003e \u003cp\u003eMueller Gets Back on Track.\u003c\/p\u003e \u003cp\u003eGrowth Tests Mueller.\u003c\/p\u003e \u003cp\u003eThe 21stCentury Brings a New Set of Challenges.\u003c\/p\u003e \u003cp\u003eFormalizing Performance Management at Mueller.\u003c\/p\u003e \u003cp\u003eAn ERP System that Works!\u003c\/p\u003e \u003cp\u003eBeyond ERP to Business Intelligence.\u003c\/p\u003e \u003cp\u003eMueller Refines its Management System.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHAPTER 6 Tying It All Together.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIt's All about Change.\u003c\/p\u003e \u003cp\u003eOther Factors to Consider.\u003c\/p\u003e \u003cp\u003eApplying the Lessons Learned.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIndex.\u003c\/b\u003e\u003c\/p\u003e \"A thought-provoking exploration of the fascinating intersection between people, processes, and technology, and an important tool for all levels of management, providing key insights into the formation of a performance-directed culture and a glimpse into those organizations that have successfully created one.\" (\u003ci\u003eAccountingWEB.com\u003c\/i\u003e, February 15, 2010) \u003cb\u003eHoward Dresner\u003c\/b\u003e is President of Dresner Advisory Services, LLC, an independent advisory firm, and is a recognized authority in the areas of business intelligence and performance manage-ment. Prior to his new venture, he spent thirteen years at Gartner, where he was a research fellow and lead analyst for business intelligence, and served as chief strategy officer at Hyperion until forming his own consultancy in 2007.  So many organizations invest in enterprise performance management (EPM) and business intelligence (BI) solutions without the needed conditions to ensure success. As it turns out, the right culture—one which is receptive to BI and EPM—is often the missing ingredient. In his book, Howard Dresner author of \u003ci\u003eThe Performance Management Revolution\u003c\/i\u003e, worked with several extraordinary organizations to understand their thriving \"performance-directed culture.\" In doing so, he developed a unique maturity model—which served as both a filter to select candidates and as a lens to examine accomplishments. Spending time onsite, he got to know the people, their businesses, and their cultures.  \u003cp\u003eThe author interviews people from all sides of the organization, including business users, finance professionals, senior management, and the IT department, to present a complete picture of their progress from inception to current state. The models, analyses, and real-world accounts from these cases will be an invaluable resource to anyone hoping to improve or initiate their own performance-directed culture.\u003c\/p\u003e \u003cp\u003eThese detailed case studies reveal key insights into developing a performance-directed culture, including:\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cp\u003eThe strategic, operational, and technical aspects\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003eThe four essential forces\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003eDifferent paths forward: IT-driven vs. business operations, finance, or executive management\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003eSetbacks, \"wake-up calls\", and other lessons learned\u003c\/p\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eA thought-provoking exploration of the fascinating intersection between people, processes, and technology, \u003ci\u003eProfiles in Performance: Business Intelligence Journeys and the Roadmap for Change\u003c\/i\u003e is an important tool for all levels of management, providing key insights into the formation of a performance-directed culture and a glimpse into those organizations that have successfully created one.\u003c\/p\u003e  \u003cb\u003ePraise for Profiles in Performance: Business Intelligence Journeys and the Roadmap for Change\u003c\/b\u003e  \u003cp\u003e\"Dresner's deep-dive case studies offer invaluable insight into the nuts and bolts of organizations pursuing great performance. The Performance Culture Maturity Model is an excellent tool.\"\u003cbr\u003e —\u003cb\u003eDon Tapscott\u003c\/b\u003e, Chairman, nGenera Insight, and author of thirteen books about the new technologies in business and society, most recently \u003ci\u003eWikinomics and Grown Up Digital\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"Performance management is a growing discipline that requires examples and role models for its healthy development. Dresner has created an outstanding set of deeply researched case studies that bring his Performance Culture Maturity Model to life. Performance-directed culture is an insight that will drive new ways of thinking about business intelligence and performance management for current and future generations of business and IT leaders.\"\u003cbr\u003e —\u003cb\u003eJames M. Popkin\u003c\/b\u003e, Group Vice President and Gartner Fellow Emeritus, Business Intelligence and Information Management, Gartner Inc.\u003c\/p\u003e \u003cp\u003e\"Howard's contention that 'people trump processes and technology every time' is absolutely on the mark. In \u003ci\u003eProfiles in Performance\u003c\/i\u003e, he delivers candid, real-life stories from inside several companies striving to create performance-directed cultures. The first-rate storytelling and practical guidance make this book a memorable standout.\"\u003cbr\u003e —\u003cb\u003eMaryfran Johnson\u003c\/b\u003e, Editor in Chief, \u003ci\u003eCIO\u003c\/i\u003e magazine and events, an IDG company\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989870395621,"sku":"NP9780470408865","price":45.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780470408865.jpg?v=1761785734","url":"https:\/\/k12savings.com\/es\/products\/profiles-in-performance-isbn-9780470408865","provider":"K12savings","version":"1.0","type":"link"}