Points of Influence

Groups, teams, and other new ways of working together have become commonplace in today's organizations. In spite of all of these changes, one element remains the same: the basic building block of all work activities is the individual employee. Points of Influence helps coach managers, team leaders, and trainers to gain a better understanding of employee motivation and how they can influence behavior, increase their own personal self-awareness, and expand their managerial skills. Introduction: Understanding and Affecting Behavior in theWorkplace
Part One: The Internal Being: Points of Influence Beyond OurAwareness
1. Sigmund Freud: The Internal Conflict Between Instinct andCivilization
2. Carl Jung: The Collective Unconscious, Archetypes, andPsychological Types
3. Karen Horney: The Social Unconscious and the Conflict ofSelf-Images
Part Two: Thought and Feeling: Points of Influence Within OurAwareness
4. Albert Ellis and Aaron Beck: The Power of Thought andBelief
5. Carl Rogers: The Power of Feelings
Part Three: The Individual and the Environment: External Points ofInfluence
6. B.F. Skinner: The Influence of Environment on Behavior
7. Kurt Lewin: Individual Perception and the Environment
8. Fritz and Laura Perls: The Gestalt of Experience andBehavior
9. Murray Bowen: Emotional Systems
Conclusion: Using Personality Theory: Understanding Behavior,Taking Effective Action, and Increasing Personal Awareness "Those of us who work on organization change have a wealth ofresources to understand the group and system levels of theorganization. With Points of Influence, Morley Segal gives us thecritical third piece--a comprehensive review of personality theoryagainst the backdrop of organization practice. Finally, there is apractical guide to the individual level of our work. It is aninvaluable addition to our understanding of organization change."--June Delano, director, organization change & development,Eastman Kodak Company MORLEY SEGAL is co-founder of the American University/NTL Masters Progam in Organization Development and a professor in the School of Public Affairs at the American University in Washington, D.C. Gain a better understanding of human behavior, expand your managerial skills, and increase your own self-awareness. This book shows how the personality theories touted by Freud, Jung and Skinner can be used to influence behavior in the workplace. With capsule introductions to key theorists including Freud, Jung, and Skinner, Morley Segal shows how personalities theories can help managers gain a better understanding of human behavior?and by applying these theories to the workplace, how they can influence behavior, increase their own personal self-awareness, and expand their managerial skills.Using rich example from a wide range of settings?including government, sales, technology, and manufacturing?Points of Influence fills an important niche in management theory.