PeopleSmart Participant Workbook

Bring out the best in yourself, your colleagues, customers, direct reports, and bosses with PeopleSmart. The ten modules in this workbook lead you through numerous activities and exercises, both independently and in groups. These modules allow you to:

• assess skill levels for each of the eight PeopleSmart skills.
• select specific job-related situations in which to improve skills.
• practice and apply three ways to develop each skill.
• develop action plans to further practice each skill.

You?ll gain a greater awareness of interpersonal strengths and weaknesses, inspiration to work on interpersonal fitness, and advice you can use to get started immediately.

COURSE OBJECTIVES.

MODULE 1: WORKING PEOPLESMART.

MODULE 2: UNDERSTANDING PEOPLE.

MODULE 3: EXPRESSING YOURSELF CLEARLY.

MODULE 4: ASSERTING YOUR NEEDS.

MODULE 5: EXCHANGING FEEDBACK.

MODULE 6: INFLUENCING OTHERS.

MODULE 7: RESOLVING CONFLICT.

MODULE 8: BEING A TEAM PLAYER.

MODULE 9: SHIFTING GEARS.

MODULE 10: PEOPLESMART DAY-BY-DAY.

Mel Silberman is president of Active Training, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation.

Freda Hansburg is vice-president of Active Training. Silberman and Hansburg are the authors of PeopleSmart: Developing Your Interpersonal Intelligence.

It's Smart to be PeopleSmart!

Are you ready to learn how to bring out the best in yourself, in your colleagues, customers, direct reports, and bosses? When respect and interpersonal savvy is present in our work relationships, we do more than make people feel good. We enhance personal and organizational performance. Customers are more likely to return to companies that treat them well. Cohesive teams are more productive. And, if you have strong people skills you are more likely to succeed—and be truly valued as an employee.

The PeopleSmart Workshop will help you

• Listen carefully, read body language, and interpret behaviors
• Communicate clearly and concisely
• Speak up about your needs
• Motivate others
• Give and receive helpful feedback
• Resolve conflicts
• Collaborate effectively
• Change old, ineffective patterns

Praise for PeopleSmart

"Time and again, business success comes back to how people relate to each other. That's why BMW, for the past three years, has been conducting PeopleSmart seminars with great results for its leaders and associates."
—Viki Macdonald, BMW Group University

"Time and again, business success comes back to how people relate to each other. That’s why BMW, for the past three years, has been conducting PeopleSmart seminars with great results for its leaders and associates."
—Viki Macdonald, BMW Group University