{"product_id":"outsourcing-isbn-9780471676263","title":"Outsourcing","description":"\"As companies in growing numbers look to outsource functions not related to their core competencies, Bragg's work provides an excellent road map. Demonstrating a firm grasp of the topic, he intelligently walks the reader through the maze, analyzing all aspects of the process (including whether the function should or should not be outsourced). This is a must-read for both novices and veterans alike.\" \u003cbr\u003e --Mary S. Schaeffer Editorial Director and Publisher Accounts Payable Now \u0026amp; Tomorrow\u003cbr\u003e \u003cbr\u003e \"Steve Bragg's Outsourcing gives business decision-makers the insights needed to make the case for or against outsourcing. The first half provides a thorough discussion of all aspects, including evaluating risks and rewards, selecting, contracting, and terminating. The second half provides in-depth analysis of ten different types of outsourcing services, including janitorial, customer service, and accounting. This book provides practical advice that will benefit everyone regardless of the extent of their prior experience.\"\u003cbr\u003e --Dr. Will Yancey, PHD, CPA Independent Consultant\u003cbr\u003e \u003cbr\u003e \"Once again, Steve Bragg has compiled a comprehensive, well-written book that will yield an excellent return on time invested by readers. This is a must-have guide in outsourcing for any manager, whether newly exposed or an expert. I came away with some great ideas from the book!\"\u003cbr\u003e --James A. Bologa Executive Vice President and CFO Daticon Inc.\u003cbr\u003e \u003cbr\u003e \"Use of carefully considered outsourcing can be a critical component of any corporate strategy. In Outsourcing, Steve Bragg has given an excellent overview of why and when outsourcing should be considered, some precautionary thoughts, and specifics of how to successfully implement and manage any outsourced functions. He has created an excellent guide to the use of outsourcing as a means to enhance corporate success in today's challenging business climate.\"\u003cbr\u003e --Richard V. Souders President and CEO Premier Data Services  \u003cb\u003ePreface.\u003c\/b\u003e  \u003cp\u003e\u003cb\u003eAbout the Author.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Strategy of Outsourcing.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOverview of Outsourcing.\u003c\/p\u003e \u003cp\u003eOutsourcing Risks.\u003c\/p\u003e \u003cp\u003eInitiating Outsourcing.\u003c\/p\u003e \u003cp\u003eCompanies That Take Over Outsourced Functions.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Outsourcing a Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHow to Find an Outsourcing Supplier.\u003c\/p\u003e \u003cp\u003eEvaluating Potential Outsourcing Suppliers.\u003c\/p\u003e \u003cp\u003eCost of the Outsourcing Relationship.\u003c\/p\u003e \u003cp\u003ePersonnel Issues.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eRelations with the Outsourcing Partner.\u003c\/p\u003e \u003cp\u003eMeasuring the Service Level of Each Outsourced Function.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Contractual Issues.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eConstructing the Contract.\u003c\/p\u003e \u003cp\u003eContract Clauses.\u003c\/p\u003e \u003cp\u003eFunction-Specific Contractual Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Managing the Supplier.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFunctional Coordinator.\u003c\/p\u003e \u003cp\u003eLegal Management.\u003c\/p\u003e \u003cp\u003eOutsourcing Advisory Committee.\u003c\/p\u003e \u003cp\u003eOutsourcing Sponsor.\u003c\/p\u003e \u003cp\u003eManagement of Specific Functional Areas.\u003c\/p\u003e \u003cp\u003eManagement of International Suppliers.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Terminating the Outsourcing Arrangement.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTermination Scenarios.\u003c\/p\u003e \u003cp\u003eTermination Avoidance.\u003c\/p\u003e \u003cp\u003eGeneral Termination Issues.\u003c\/p\u003e \u003cp\u003eFunction-Specific Termination Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Accounting for the Outsourced Company.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eImpact on Data Collection.\u003c\/p\u003e \u003cp\u003eImpact on Financial Reporting.\u003c\/p\u003e \u003cp\u003eImpact on Controls.\u003c\/p\u003e \u003cp\u003eImpact on Performance Measurement.\u003c\/p\u003e \u003cp\u003eImpact on Transactions.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Outsourcing the Accounting Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Outsourcing Computer Services.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Outsourcing the Customer Service Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eContract-Specific Issues.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Outsourcing the Engineering Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Outsourcing the Human Resources Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Outsourcing the Logistics Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 Outsourcing the Maintenance and Janitorial Functions.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e14 Outsourcing the Manufacturing Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e15 Outsourcing the Sales and Marketing Functions.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e16 Outsourcing the Administration Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix Summary of Performance Measurements.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAccounting.\u003c\/p\u003e \u003cp\u003eComputer Services.\u003c\/p\u003e \u003cp\u003eCustomer Service.\u003c\/p\u003e \u003cp\u003eEngineering.\u003c\/p\u003e \u003cp\u003eHuman Resources.\u003c\/p\u003e \u003cp\u003eLogistics.\u003c\/p\u003e \u003cp\u003eMaintenance and Janitorial.\u003c\/p\u003e \u003cp\u003eManufacturing.\u003c\/p\u003e \u003cp\u003eSales and Marketing.\u003c\/p\u003e \u003cp\u003eAdministration.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIndex.\u003c\/b\u003e\u003c\/p\u003e  \u003cb\u003eSteven M. Bragg,\u003c\/b\u003e CPA, CMA, CIA, CCP (Certified Computing Professional), CPM (Certified Purchasing Manager), and CPIM (Certified Production and Inventory Manager). He is the Controller of Teague Equipment, a multilocation company that assembles trucks for the utility and construction industries (revenues of $16 million). He is responsible for all accounting, finance, internal audit, and IT functions.\u003cbr\u003e Prior to joining Teague Equipment, he was the CFO of Isolation Technologies, a company that manufactures customized isolation chambers used to produce drugs in a cleanroom environment. Before that, Bragg was the Controller of Carts of Colorado, a subsidiary of the Pepsi Cola Company. His responsibilities included accounting, purchasing, production control, IT, and warehousing functions. Other positions that Bragg has held include Manager at Ernst \u0026amp; Young, Senior Cost Accountant at Jolly Rancher Corp., Assistant Controllers at Spinnaker Software Corp., and Staff Auditor at Deloitte \u0026amp; Touche.  \u003cp\u003eIn today's competitive environment, many companies, large and small, are considering whether to outsource, what to outsource, and where to outsource. Outsourcing, Second Edition gives solid information upon which to base those decisions and provides the guidance and tools to help businesses capitalize on outsourcing opportunities.\u003c\/p\u003e \u003cp\u003eExpanded and updated for today's global economy, this Second Edition includes new, in-depth information on the current operating environment, crucial contractual clauses, managing the supplier, terminating the arrangement, accounting for outsourced functions, and current trends. Comprehensive yet accessible, this book addresses the nuts and bolts of how to outsource any part of a company. It includes practical guidance on everything from negotiation to implementation to termination, including:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHow to incorporate outsourcing into company strategy\u003c\/li\u003e \u003cli\u003eLocating the best supplier\u003c\/li\u003e \u003cli\u003eNegotiating a contract\u003c\/li\u003e \u003cli\u003eTransitioning to the supplier\u003c\/li\u003e \u003cli\u003eManaging the function\u003c\/li\u003e \u003cli\u003eMeasuring supplier performance\u003c\/li\u003e \u003cli\u003eHandling customer service issues\u003c\/li\u003e \u003cli\u003eTerminating the outsourcing arrangement\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eOutsourcing covers those key topics for every conceivable part of a company: accounting, computer services, customer service, engineering, human resources, logistics, maintenance, manufacturing, sales and marketing, and administration. It also shows how to use measurement systems, control points, and in-house managers to solve common problems and includes a Gantt chart to facilitate the implementation of each outsourced function.\u003c\/p\u003e \u003cp\u003eIdeal for CEOs, CFOs, controllers, executives, senior managers, and outsourcing consultants, this authoritative reference helps companies weigh the benefits and risks involved in outsourcing any business function. It also serves as a guide to help businesses realize the maximum strategic, tactical, and financial benefits from outsourcing.\u003c\/p\u003e  \u003cp\u003e\"As companies in growing numbers look to outsource functions not related to their core competencies, Bragg's work provides an excellent road map. Demonstrating a firm grasp of the topic, he intelligently walks the reader through the maze, analyzing all aspects of the process (including whether the function should or should not be outsourced). This is a must-read for both novices and veterans alike.\"\u003cbr\u003e —Mary S. Schaeffer Editorial Director and Publisher Accounts Payable Now \u0026amp; Tomorrow\u003c\/p\u003e \u003cp\u003e\"Steve Bragg's Outsourcing gives business decision-makers the insights needed to make the case for or against outsourcing. The first half provides a thorough discussion of all aspects, including evaluating risks and rewards, selecting, contracting, and terminating. The second half provides in-depth analysis of ten different types of outsourcing services, including janitorial, customer service, and accounting. This book provides practical advice that will benefit everyone regardless of the extent of their prior experience.\"\u003cbr\u003e —Dr. Will Yancey, PHD, CPA Independent Consultant\u003c\/p\u003e \u003cp\u003e\"Once again, Steve Bragg has compiled a comprehensive, well-written book that will yield an excellent return on time invested by readers. This is a must-have guide in outsourcing for any manager, whether newly exposed or an expert. I came away with some great ideas from the book!\"\u003cbr\u003e —James A. Bologa Executive Vice President and CFO Daticon Inc.\u003c\/p\u003e \u003cp\u003e\"Use of carefully considered outsourcing can be a critical component of any corporate strategy. In Outsourcing, Steve Bragg has given an excellent overview of why and when outsourcing should be considered, some precautionary thoughts, and specifics of how to successfully implement and manage any outsourced functions. He has created an excellent guide to the use of outsourcing as a means to enhance corporate success in today's challenging business climate.\"\u003cbr\u003e —Richard V. Souders President and CEO Premier Data Services\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989740765413,"sku":"NP9780471676263","price":90.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780471676263.jpg?v=1761785320","url":"https:\/\/k12savings.com\/es\/products\/outsourcing-isbn-9780471676263","provider":"K12savings","version":"1.0","type":"link"}