{"product_id":"optimizing-organization-design-isbn-9781118763735","title":"Optimizing Organization Design","description":"\u003cp\u003e\u003ci\u003eOptimizing Organization Design\u003c\/i\u003e offers a comprehensive resource and valued guide for anyone interested in improving organization performance. The book presents an approach to optimizing organization design that is based on over 100 large scale projects and 23 research studies that have been completed by Capelle Associates over the past 25 years. In addition, the book includes insightful comments from executives on their success in using this approach. Capelle’s research and client experience reveal that optimizing organization design leads to better financial performance, customer satisfaction and employee engagement. It can provide a competitive advantage and a significant return on investment. It can also become the foundation of both strategy implementation and human resources management.\u003c\/p\u003e \u003cp\u003eCapelle shows that organization design includes the alignment of a number of critical factors, including positions (vertical and functional); accountabilities and authorities (managerial and cross functional); people; deliverables and tasks. He shows that manager – direct report alignment is the single most important organization design variable. His research also shows that it is suboptimal nearly half the time. This is a horrendous waste of talent and capability, but also provides a significant opportunity for improvement in organization performance. \u003c\/p\u003e \u003cp\u003e\u003ci\u003eOptimizing Organization Design\u003c\/i\u003e clearly explains how to implement organization design improvements. This approach includes people change management, project management, and a cascading, iterative approach that is based on teams and involves education, doing real work and feedback.  In addition, \u003ci\u003eOptimizing Organization Design\u003c\/i\u003e includes special sections on the role of the Board of Directors, project management, process management and compensation. In addition, the author has included four case studies and a useful glossary.\u003c\/p\u003e \u003cp\u003eList of Research Studies xi\u003c\/p\u003e \u003cp\u003eAcknowledgments xiii\u003c\/p\u003e \u003cp\u003eIntroduction xix\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Why Organization Design Matters 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEmployee Satisfaction 2\u003c\/p\u003e \u003cp\u003eCustomer Satisfaction 5\u003c\/p\u003e \u003cp\u003eFinancial Performance 6\u003c\/p\u003e \u003cp\u003eCompetitive Advantage 7\u003c\/p\u003e \u003cp\u003eSignificant Return on Investment 8\u003c\/p\u003e \u003cp\u003eFoundation of Strategy Implementation 9\u003c\/p\u003e \u003cp\u003eFoundation of Human Resources Management 10\u003c\/p\u003e \u003cp\u003eClient Experience 12\u003c\/p\u003e \u003cp\u003eResearch Support 13\u003c\/p\u003e \u003cp\u003eSpecial Topics 15\u003c\/p\u003e \u003cp\u003eConclusion 18\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Organization Design Assessment 20\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOrganization Systems Functioning Model 23\u003c\/p\u003e \u003cp\u003eOrganization Systems Change Model 28\u003c\/p\u003e \u003cp\u003eOrganization Alignment Model 29\u003c\/p\u003e \u003cp\u003eVertical Alignment of Positions 32\u003c\/p\u003e \u003cp\u003eFunctional Alignment of Positions 58\u003c\/p\u003e \u003cp\u003eAligning Accountabilities and Authorities 73\u003c\/p\u003e \u003cp\u003eAligning People with Positions 103\u003c\/p\u003e \u003cp\u003eAligning Deliverables 112\u003c\/p\u003e \u003cp\u003eAligning Tasks 126\u003c\/p\u003e \u003cp\u003eOrganization Design Principles 135\u003c\/p\u003e \u003cp\u003eConclusion 136\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Organization Design Implementation 138\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eObjectives of an Organization Design\u003c\/p\u003e \u003cp\u003eImplementation 140\u003c\/p\u003e \u003cp\u003eOrganization Design Implementation Components Model 141\u003c\/p\u003e \u003cp\u003eOrganization Design Implementation Process Model 150\u003c\/p\u003e \u003cp\u003eOrganization Design Implementation Principles 155\u003c\/p\u003e \u003cp\u003eStrengthening the Organization Design Implementation 157\u003c\/p\u003e \u003cp\u003eInternal-External Team Approach 160\u003c\/p\u003e \u003cp\u003eConclusion 162\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 An Overview of the Process 164\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInitial Discussion, Proposal, and Contract 165\u003c\/p\u003e \u003cp\u003eAssessment, Report, and Meetings 167\u003c\/p\u003e \u003cp\u003eImplementation 172\u003c\/p\u003e \u003cp\u003eSustainment 174\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Additional Topics of Importance 175\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Role of the Board 175\u003c\/p\u003e \u003cp\u003eProject Management 184\u003c\/p\u003e \u003cp\u003eProcess Management 189\u003c\/p\u003e \u003cp\u003eCompensation 192\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 A Call to Action 195\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAppendix A: Client Experience 201\u003c\/p\u003e \u003cp\u003eAppendix B: Research 225\u003c\/p\u003e \u003cp\u003eAppendix C: Case Studies 362\u003c\/p\u003e \u003cp\u003eAllstate Insurance Case Study 363\u003c\/p\u003e \u003cp\u003eCanadian Pacific Case Study 377\u003c\/p\u003e \u003cp\u003eCapital Power Case Study 390\u003c\/p\u003e \u003cp\u003eRoyal Ottawa Health Care Group Case Study 404\u003c\/p\u003e \u003cp\u003eGlossary 417\u003c\/p\u003e \u003cp\u003eReferences 430\u003c\/p\u003e \u003cp\u003eAbout the Author 440\u003c\/p\u003e \u003cp\u003eIndex 441 \u003c\/p\u003e  \u003cp\u003e\u003cb\u003eRonald G. Capelle\u003c\/b\u003e has over 35 years of organization experience. He and his colleagues have developed the Optimizing Organization Design® approach. This approach is based on over 100 large scale projects and 24 research studies that they have conducted over the past 25 years. The research and client experience shows that this approach leads to better employee satisfaction, better customer satisfaction and better financial performance.\u003c\/p\u003e \u003cp\u003eRon has successfully completed many very complex projects, including improving the operations of an organization in over 60 countries.  He has consulted with virtually all types of organizations in the private sector, non-profit sector and the government sector. He has supported global clients with operations in North America, South America, Europe, Asia, and Africa.\u003c\/p\u003e \u003cp\u003eAs well as consulting, Ron has completed extensive research into organization design and uses the data to offer clients a customized, proven approach to strategic organization design.  This includes benchmarking databases with over 59,000 manager – direct report relationships and over 13,000 employee satisfaction questionnaire responses. \u003c\/p\u003e \u003cp\u003eWith a Ph.D. from York University, Ron is also a Certified Management Consultant (CMC); a Certified Organization Development Consultant; a Registered Psychologist (CPsych); a Certified Human Resources Professional (CHRP); and has completed the academic requirements for the Directors Education Program (University of Toronto Rotman School of Management and ICD Corporate Governance College).\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eOptimizing Organization Design\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eOptimizing Organization Design\u003c\/i\u003e offers a comprehensive resource and valued guide for anyone interested in improving organization performance. The book presents an approach to optimizing organization design that is based on over 100 large-scale projects and 23 research studies that have been completed by Capelle Associates over the past 25 years. In addition, the book includes insightful comments from executives on their success in using this approach.\u003c\/p\u003e \u003cp\u003eCapelle's research and client experience reveal that optimizing organization design leads to better financial performance, customer satisfaction, and employee engagement. It can provide a competitive advantage and a significant return on investment. It can also become the foundation of both strategy implementation and human resources management.\u003c\/p\u003e \u003cp\u003eCapelle shows that organization design comprises the alignment of a number of critical factors, including positions (vertical and functional), accountabilities and authorities (managerial and cross functional), people, deliverables, and tasks. He shows that manager–direct report alignment is the single most important organization design variable. His research also shows that it is suboptimal nearly half the time. This is a horrendous waste of talent and capability, but also provides a significant opportunity for improvement in organization performance.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eOptimizing Organization Design\u003c\/i\u003e clearly explains how to implement organization design improvements. This approach includes people change management, project management, and a cascading, iterative approach that is based on teams and involves education, doing real work, and feedback.\u003c\/p\u003e \u003cp\u003eIn addition, \u003ci\u003eOptimizing Organization Design\u003c\/i\u003e includes special sections on the role of the Board of Directors, project management, process management, and compensation. In addition, the author has included four case studies and a useful glossary.\u003c\/p\u003e  \u003cp\u003eOptimizing Organization Design: Executive Experience\u003c\/p\u003e \u003cp\u003e\"With the full benefit of hindsight I can only reiterate the statement I made to you following your final presentation, 'This is the best value for money I have ever experienced from any consultant.'\"\u003c\/p\u003e \u003cp\u003e\u003cb\u003e—Isadore Sharp,\u003c\/b\u003e Founder and Chairman, Four Seasons Hotels and Resorts\u003ci\u003e,\u003c\/i\u003e and author\u003ci\u003e, Four Seasons: The Story of a Business Philosophy\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"We are now in the eighth year from the time that you initially supported us with an organization design assessment and implementation ... all of the key foundational organization design principles have remained intact within Allstate ... in 2013, we have been selected by AON Hewitt as one of the Best Employers in Canada ... In addition, over the last three years, we have outperformed the industry on all key performance metrics.\"\u003c\/p\u003e \u003cp\u003e\u003cb\u003e—Eric Pickering,\u003c\/b\u003e Vice President, Human Resources, Allstate Canada Group\u003c\/p\u003e \u003cp\u003e\"We have recently been awarded the Great Workplace Award by the Gallup organization. The award positions LS as being one of the most engaging companies in the world. In 2013 only 32 companies globally received this special recognition, with LS being the sole retailer in the group ... we believe that our organization design practices have provided an important foundation for the deployment of our employee engagement initiatives and would like to thank Capelle Associates for their support in that regard.\"\u003c\/p\u003e \u003cp\u003e\u003cb\u003e—Gerry Savaria,\u003c\/b\u003e President \u0026amp; CEO, LS travel retail North America\u003c\/p\u003e \u003cp\u003e\"The organization assessment you carried out provided excellent insights, and your recommendations set a baseline for improvements that we have made to the organization. In addition, the implementation consulting support provided us with methods, materials, and training, so we did not have to 'reinvent the wheel.' There is no question that you have helped us to achieve the significant improvements in our organization.\"\u003c\/p\u003e \u003cp\u003e\u003cb\u003e—George Weber,\u003c\/b\u003e President \u0026amp; CEO, Royal Ottawa Health Care Group\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47989723463909,"sku":"NP9781118763735","price":49.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118763735.jpg?v=1761785253","url":"https:\/\/k12savings.com\/es\/products\/optimizing-organization-design-isbn-9781118763735","provider":"K12savings","version":"1.0","type":"link"}