{"product_id":"measure-up-isbn-9781557867186","title":"Measure Up!","description":"Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.\u003cbr\u003e Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:\u003cbr\u003e \u003cul\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eMeasure what is important to their customers.\u003c\/li\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eMotivate their organizations.\u003c\/li\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eIdentify and eliminate waste of both time and resources.\u003c\/li\u003e \u003c\/ul\u003e  Foreword. \u003cp\u003ePreface.\u003c\/p\u003e \u003cp\u003eAcknowledgements.\u003c\/p\u003e \u003cp\u003e1. Do Your Yardsticks Measure Up?.\u003c\/p\u003e \u003cp\u003e2. Taking of the Blinders.\u003c\/p\u003e \u003cp\u003e3. Dynamic Strategies need Dynamic Yardsticks.\u003c\/p\u003e \u003cp\u003e4. The Eyes of the Customer.\u003c\/p\u003e \u003cp\u003e5. Down to Brass Racks.\u003c\/p\u003e \u003cp\u003e6. Performance that Counts to the Customer.\u003c\/p\u003e \u003cp\u003e7. Performance that Counts to the Bottom Line.\u003c\/p\u003e \u003cp\u003e8. Custom Railoring Performance Measures.\u003c\/p\u003e \u003cp\u003e9. Altering the corporate Mindset.\u003c\/p\u003e \u003cp\u003e10. Mending and Remodeling Related Systems.\u003c\/p\u003e \u003cp\u003eConclusion.\u003c\/p\u003e \u003cp\u003eAppendices.\u003c\/p\u003e \u003cp\u003eGlossary.\u003c\/p\u003e \u003cp\u003eIndex.\u003c\/p\u003e  \"Finally! a practical book from practical people about management's most powerful tool - measurement. Hats off to Richard Lynch and Kelvin Cross for a long overdue job well done.\" \u003ci\u003eTom Peters.\u003c\/i\u003e\u003cbr\u003e \u003cp\u003e\"Outstanding. Finally a book that doesn't stop at what's wrong with the traditional ways of measuring success. Richard Lynch and Kelvin Cross present a clear and consistent approach to changing obsolete corporate yardssticks. \u003ci\u003eMeasure Up!\u003c\/i\u003e should be required reading for any manager concerned with improvement strategies and organizational learning.\" \u003ci\u003eRay Stata, President, Analog Devices.\u003c\/i\u003e\u003c\/p\u003e \u003cb\u003eRichard Lynch\u003c\/b\u003e (rlynch@rbl.net) is a partner at Results-Based Leadership, Inc. \u003cb\u003eKelvin Cross\u003c\/b\u003e is a partner at at Corporate Renaissance Inc.  \u003ci\u003eMeasure Up!\u003c\/i\u003e is a unique blend of theory and practice. It is much more than a critique of traditional measurement systems and offers more than another laundry list of measures. The authors provide dozens of practical examples, tools and worksheets to help you custom tailor new performance measures to suit your organization.\u003cbr\u003e \u003cp\u003eThis second edition contains a new chapter \"Performance that Boosts Employee Morale\". This chapter links the performance pyramid to team and individual performance (a criticism of most performance management systems) and shows how measures can help to energize individuals and organizations. Also new for the second edition is a section on the process for deploying goals as well as measures throughout the organization.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989592686821,"sku":"NP9781557867186","price":60.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781557867186.jpg?v=1761784731","url":"https:\/\/k12savings.com\/es\/products\/measure-up-isbn-9781557867186","provider":"K12savings","version":"1.0","type":"link"}