{"product_id":"managing-the-millennials-isbn-9781119261681","title":"Managing the Millennials","description":"\u003cp\u003eThe Builders, Baby Boomers, Generation X, and Millennials—all make up workforces in every type of industry all over the world. The generational gaps are numerous and distinctly different between each age group, and Millennials have gotten a reputation for being particularly unique and often challenging. In this updated and expanded \u003ci\u003eSecond Edition\u003c\/i\u003e of the popular guidebook \u003ci\u003eManaging the Millennials\u003c\/i\u003e, you'll see how Millennial traits are the same around the globe.\u003c\/p\u003e \u003cp\u003eIn fact, Millennials are more alike than any other generation before them due in large part to rapid advances in technology that let us share more experiences together. These same rapid advances are also redefining the fundamental ways businesses operate, and this revised edition includes the international perspective today's valuable leadership needs to attract and retain these high-performing workers with very different values and expectations. With fresh research and new real-world examples, the powerhouse authorial team reexamines the differences between how different generations work today in businesses around the world, with insightful exploration into what makes the Millennial generation so different from the ones that came before. The authors reveal nine specific points of tension commonly arising from clashing value systems among generations and prescribe nine proven solutions to resolve conflict and build communication, nurture collaborative teams, and create long-lasting relationships among colleagues of every age. A wealth of informative tables and convenient end-of-chapter summaries make this an invaluable everyday reference to support you:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMaking the most informed decisions with up-to-date, research-based guidance on getting the most from twenty-something employees\u003c\/li\u003e \u003cli\u003eExecuting solutions to the most common obstacles to younger workers engaging and learning from the people who manage them\u003c\/li\u003e \u003cli\u003eEnhancing your skills as a job coach with practical tips and hands-on tools for coaching Millennials, including concrete action steps for overcoming roadblocks\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eComplete with case studies of real managers and employees interacting in every area of business, enlightening analysis of performance and behavioral patterns across generations, and easy-to-use techniques you can use right away to improve your organization, \u003ci\u003eManaging the Millennials, Second Edition\u003c\/i\u003e gives you everything you need to inspire your entire workforce to new levels of productivity.\u003c\/p\u003e \u003cp\u003eForeword \u003ci\u003eGabrielle Jackson Bosché \u003c\/i\u003exv\u003c\/p\u003e \u003cp\u003eIntroduction Close Encounters with a Different Kind xix\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I \u003c\/b\u003e\u003cb\u003eThe Millennial Phenomenon 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 \u003c\/b\u003e\u003cb\u003eThe Millennials and You 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Generations at Work 4\u003c\/p\u003e \u003cp\u003eWhat in the World is Happening? 8\u003c\/p\u003e \u003cp\u003eThe Coming Job Gap 12\u003c\/p\u003e \u003cp\u003eYou’re So Special 13\u003c\/p\u003e \u003cp\u003eBridging the Gap 15\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 \u003c\/b\u003e\u003cb\u003eAren’t We All Just the Same? 17\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSo What? isn’t Every Generation the Same? 17\u003c\/p\u003e \u003cp\u003eWho Gets to Do the Sense-Making and Set the Rules? 24\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 \u003c\/b\u003e\u003cb\u003eThe Effective Managers versus the\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChallenged Managers 27\u003c\/p\u003e \u003cp\u003eMind-Set 30\u003c\/p\u003e \u003cp\u003eFollowing Up with Human Resources 33\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 \u003c\/b\u003e\u003cb\u003eThe Points of Tension between Managers and Millennials 35\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePerceptual Positioning 37\u003c\/p\u003e \u003cp\u003eThe Consequence of Inexperience40\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II \u003c\/b\u003e\u003cb\u003eDiscover the Core Competencies for Managing Today’s Workforce 53\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 \u003c\/b\u003e\u003cb\u003eBe Flexible: When Letting Them Have It Their Way Makes Sense 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFlexing with the Autonomous\u003c\/p\u003e \u003cp\u003eThe Millennial Intrinsic Value: Work-Life Blending 56\u003c\/p\u003e \u003cp\u003eThe Bias of Experience 57\u003c\/p\u003e \u003cp\u003ePsychological Contract 60\u003c\/p\u003e \u003cp\u003eLearning from Our Success 61\u003c\/p\u003e \u003cp\u003eLearning from Our Failure 62\u003c\/p\u003e \u003cp\u003eBest Practice 62\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 \u003c\/b\u003e\u003cb\u003eCreate the Right Rewards: Rewarding the Right Things in the Right Ways 65\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIncenting the Entitled\u003c\/p\u003e \u003cp\u003eThe Millennial Intrinsic Value: Reward 66\u003c\/p\u003e \u003cp\u003eThe Bias of Experience 66\u003c\/p\u003e \u003cp\u003eRewarding the Right Way 68\u003c\/p\u003e \u003cp\u003eRewarding the Right Things 69\u003c\/p\u003e \u003cp\u003eKeeping Them Informed 70\u003c\/p\u003e \u003cp\u003eLearning from Our Success 71\u003c\/p\u003e \u003cp\u003eIn a Nutshell 73\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 \u003c\/b\u003e\u003cb\u003ePut Their Imagination to Work: They are at the Head of the Creative Class 75\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCultivating the Imaginative\u003c\/p\u003e \u003cp\u003eThe Millennial Intrinsic Value: Self-Expression 76\u003c\/p\u003e \u003cp\u003eThe Bias of Experience 76\u003c\/p\u003e \u003cp\u003eCreativity and Competitive Advantage 78\u003c\/p\u003e \u003cp\u003eManagerial Best Practices 79\u003c\/p\u003e \u003cp\u003eLet Them Know What Happened with Their Ideas 80\u003c\/p\u003e \u003cp\u003eLet Them Have Fun 81\u003c\/p\u003e \u003cp\u003eIn a Nutshell 82\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 \u003c\/b\u003e\u003cb\u003eBuild a Relationship: First Them, Then You 85\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEngaging the Self-Absorbed\u003c\/p\u003e \u003cp\u003eThe Millennial Intrinsic Value: Attention 86\u003c\/p\u003e \u003cp\u003eThe Bias of Experience 88\u003c\/p\u003e \u003cp\u003eBest Practices 88\u003c\/p\u003e \u003cp\u003eSo What are Some Barriers to Engaging? 91\u003c\/p\u003e \u003cp\u003eSomething to Think About 95\u003c\/p\u003e \u003cp\u003eThe Transfer of Tacit Knowledge Will Not Happen without Building a Relationship 95\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 \u003c\/b\u003e\u003cb\u003eBe Positive When Correcting: Fragile, Handle with Care 99\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDisarming the Defensive\u003c\/p\u003e \u003cp\u003eThe Millennial Intrinsic Value: Achievement 100\u003c\/p\u003e \u003cp\u003eThe Bias of Experience 103\u003c\/p\u003e \u003cp\u003eBest Practices 104\u003c\/p\u003e \u003cp\u003eLearning from Success 106\u003c\/p\u003e \u003cp\u003eIn a Nutshell 110\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 \u003c\/b\u003e\u003cb\u003eDon’t Take Things Personally: It is Not Always about You 113\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSelf-Differentiating from the Abrasive\u003c\/p\u003e \u003cp\u003eThe Millennial Intrinsic Value: Informality 114\u003c\/p\u003e \u003cp\u003eThe Bias of Experience 115\u003c\/p\u003e \u003cp\u003eSelf-Differentiating Is about You 117\u003c\/p\u003e \u003cp\u003eKnow Where They End and You Begin 118\u003c\/p\u003e \u003cp\u003eSeparateness and Togetherness 119\u003c\/p\u003e \u003cp\u003eKnow the Difference between Your Role and Your Person 119\u003c\/p\u003e \u003cp\u003eBeware of Triangulating 119\u003c\/p\u003e \u003cp\u003eThink about Your Presence 120\u003c\/p\u003e \u003cp\u003eConfessions 121\u003c\/p\u003e \u003cp\u003eIn a Nutshell 122\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 \u003c\/b\u003e\u003cb\u003eShow Them the Big Picture: The Big Picture Does Not Exist Until You Help Them See It 125\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBroadening the Myopic\u003c\/p\u003e \u003cp\u003eThe Millennial Intrinsic Value: Simplicity 126\u003c\/p\u003e \u003cp\u003eThe Bias of Experience 127\u003c\/p\u003e \u003cp\u003eLearning from Success 128\u003c\/p\u003e \u003cp\u003eLearning from Failures 128\u003c\/p\u003e \u003cp\u003eStart with Something Easy 129\u003c\/p\u003e \u003cp\u003eThe Consequential Thinking Model 130\u003c\/p\u003e \u003cp\u003eThe Five Whys 131\u003c\/p\u003e \u003cp\u003ePlease, Do Share 132\u003c\/p\u003e \u003cp\u003eIn a Nutshell 134\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 \u003c\/b\u003e\u003cb\u003eInclude the Details: Ambiguity is Their Kryptonite 137\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDirecting the Unfocused\u003c\/p\u003e \u003cp\u003eThe Millennial Intrinsic Value: Multitasking 138\u003c\/p\u003e \u003cp\u003eThe Bias of Experience 139\u003c\/p\u003e \u003cp\u003eDirecting? I Thought They Wanted Autonomy 140\u003c\/p\u003e \u003cp\u003eGiving Direction 141\u003c\/p\u003e \u003cp\u003eLearning from Success 142\u003c\/p\u003e \u003cp\u003eLearning from Our Failures 143\u003c\/p\u003e \u003cp\u003eIn a Nutshell 145\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13 \u003c\/b\u003e\u003cb\u003eMake It Matter to Them: They Want to Know “Why” before “What” 147\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMotivating the Indifferent\u003c\/p\u003e \u003cp\u003eThe Millennial Intrinsic Value: Meaning 148\u003c\/p\u003e \u003cp\u003eThe Bias of Experience 150\u003c\/p\u003e \u003cp\u003eHierarchy of Capabilities 152\u003c\/p\u003e \u003cp\u003eLearning from Success 155\u003c\/p\u003e \u003cp\u003eLearning from Our Failures 156\u003c\/p\u003e \u003cp\u003eIn a Nutshell 157\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III \u003c\/b\u003e\u003cb\u003eYour Competitive Advantage 159\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14 \u003c\/b\u003e\u003cb\u003eBuilding a Millennial-Friendly Culture 161\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIdentify Your All-Stars and Give Them a Platform 161\u003c\/p\u003e \u003cp\u003eInvolve Your Managers in the Conversation 163\u003c\/p\u003e \u003cp\u003eAsk Millennials 163\u003c\/p\u003e \u003cp\u003eSuspend Organizational Bias 164\u003c\/p\u003e \u003cp\u003ePromote the Core Competencies for Managing Today’s Workforce 165\u003c\/p\u003e \u003cp\u003eThe Generational Rapport Inventory 166\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15 \u003c\/b\u003e\u003cb\u003eMentoring Millennials 169\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChallenges Millennials Face in the Workplace 171\u003c\/p\u003e \u003cp\u003eStrategies for Overcoming Roadblocks at Work 172\u003c\/p\u003e \u003cp\u003eThe Seven Skills for Overcoming Roadblocks 177\u003c\/p\u003e \u003cp\u003eIn the End 179\u003c\/p\u003e \u003cp\u003eAcknowledgments 181\u003c\/p\u003e \u003cp\u003eNotes 183\u003c\/p\u003e \u003cp\u003eIndex 191\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePraise for Managing the Millennials\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"If you're going to run a successful organization in the future, you'll have to learn how to manage the Millennial generation—that thundering herd of young people whose numbers exceed the Baby Boomers. They will push you and frustrate you, but they will help you win going forward. Managing the Millennials is a must-read for every leader who wants his or her organization to have a great future.\"\u003cb\u003e\u003cbr\u003e—Ken Blanchard, coauthor of \u003ci\u003eThe One Minute Manager\u003c\/i\u003e and \u003ci\u003eLeading at a Higher Level\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"Our company has had the good fortune of becoming a trusted brand with the new generation. Without them, we would not exist. It would be easy for us to think that we 'know enough' because of our business. The truth is that we cannot afford to not build the same trust within our organization between the generations that make up the Quiksilver family. \u003ci\u003eManaging the Millennials\u003c\/i\u003e is a practical hands-on approach to understanding how generational tension gets created and what to do about it. I was fascinated by what I learned and excited about sharing it within our company.\"\u003cbr\u003e\u003cb\u003e—Robert McKnight,\u003c\/b\u003e chairman, Quiksilver, Inc.\u003c\/p\u003e \u003cp\u003e\"\u003ci\u003eManaging the Millennials\u003c\/i\u003e has taught us how to harvest the creativity and energy of a new generation and inspire those of us who lead them.\"\u003cbr\u003e\u003cb\u003e—Bruce Ratner,\u003c\/b\u003e chairman, Forest City Ratner Companies, New York\u003c\/p\u003e \u003cp\u003e\"With more than 32 million twenty-somethings in today's workforce, managers more than ever before need a clear road map for building bridges of communication and engagement between generations. Based on years of research and real-world business experience, \u003ci\u003eManaging the Millennials\u003c\/i\u003e is the first book to fuse the authors' cutting-edge concepts with a powerful and easy-to-use framework for putting their ideas into action. This is one book that I will wholeheartedly recommend to every business leader whose job includes managing people.\"\u003cbr\u003e\u003cb\u003e—Peter Economy,\u003c\/b\u003e best-selling author of \u003ci\u003eManaging For Dummies\u003c\/i\u003e, and associate editor, \u003ci\u003eLeader to Leader\u003c\/i\u003e magazine\u003c\/p\u003e \u003cp\u003e\"This book is timely and practical for those facing the challenge of managing across generations. It takes a certain degree of maturity and perspective to be able to suspend one's own bias and engage others. Managers who practice the core competencies in this book will be better equipped to develop the people they lead.\"\u003cbr\u003e\u003cb\u003e—Laura Curnutt Santana,\u003c\/b\u003e PhD, Lead Faculty Financial Services Sector\/Senior Faculty Global Markets Americas, Center for Creative Leadership\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHIP ESPINOZA, PhD,\u003c\/b\u003e is author of \u003ci\u003eMillennials Who Manage\u003c\/i\u003e and Millennials@Work. He is academic director of Organizational Psychology and Nonprofit Leadership at Concordia University Irvine. \u003ci\u003eEconomic Times\u003c\/i\u003e recently named him a top 15 thought leader on the future of work.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eMICK UKLEJA, PhD,\u003c\/b\u003e is the founder and President of LeadershipTraQ, a leadership consulting firm. He co-authored \u003ci\u003eManaging The Millennials, Who Are You? What Do You Want?\u003c\/i\u003e and \u003ci\u003eThe Ethics Challenge.\u003c\/i\u003e Mick is an adjunct professor in the MBA program at Concordia University and keynotes across the country on issues relating to generational diversity, leadership and personal productivity. He has been featured on Fox News, CNN, Fox Business Network, NBC and in numerous publications.\u003c\/p\u003e \u003cp\u003eThe Builders, Baby Boomers, Generation X, and Millennials—all make up workforces in every type of industry all over the world. The generational gaps are numerous and distinctly different between each age group, and Millennials have gotten a reputation for being particularly unique and often challenging. In this updated and expanded \u003ci\u003eSecond Edition\u003c\/i\u003e of the popular guidebook \u003ci\u003eManaging the Millennials\u003c\/i\u003e, you’ll see how Millennial traits are the same around the globe.\u003c\/p\u003e \u003cp\u003eIn fact, Millennials are more alike than any other generation before them due in large part to rapid advances in technology that let us share more experiences together. These same rapid advances are also redefining the fundamental ways businesses operate, and this revised edition includes the international perspective today’s valuable leadership needs to attract and retain these high-performing workers with very different values and expectations. With fresh research and new real-world examples, the powerhouse authorial team reexamines the differences between how different generations work today in businesses around the world, with insightful exploration into what makes the Millennial generation so different from the ones that came before. The authors reveal nine specific points of tension commonly arising from clashing value systems among generations and prescribe nine proven solutions to resolve conflict and build communication, nurture collaborative teams, and create long-lasting relationships among colleagues of every age. A wealth of informative tables and convenient end-of-chapter summaries make this an invaluable everyday reference to support you: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e Making the most informed decisions with up-to-date, research-based guidance on getting the most from twenty-something employees\u003c\/li\u003e \u003cli\u003eExecuting solutions to the most common obstacles to younger workers engaging and learning from the people who manage them\u003c\/li\u003e \u003cli\u003eEnhancing your skills as a job coach with practical tips and hands-on tools for coaching Millennials, including concrete action steps for overcoming roadblocks\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003eComplete with case studies of real managers and employees interacting in every area of business, enlightening analysis of performance and behavioral patterns across generations, and easy-to-use techniques you can use right away to improve your organization, Managing the \u003ci\u003eMillennials, Second Edition\u003c\/i\u003e gives you everything you need to inspire your entire workforce to new levels of productivity.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989568602341,"sku":"NP9781119261681","price":29.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119261681.jpg?v=1761784633","url":"https:\/\/k12savings.com\/es\/products\/managing-the-millennials-isbn-9781119261681","provider":"K12savings","version":"1.0","type":"link"}