{"product_id":"managing-facilitated-processes-isbn-9780470182673","title":"Managing Facilitated Processes","description":"\u003cp\u003eManaging Facilitated Processes\u003c\/p\u003e \u003cp\u003eManaging Facilitated Processes helps people make thoughtful decisions about managing successful gatherings. The book's ten chapters are divided into three parts:\u003c\/p\u003e \u003cp\u003eFrom Contact to Contract—building customized agreements; eighteentypes of facilitated processes, their deliverables and unique features\u003c\/p\u003e \u003cp\u003eApproach and Style—ensuring integrated, customized, and systematic elements; a forget-me-not prompter; effective management styles\u003c\/p\u003e \u003cp\u003eManagement x 5: Participants, Speakers, Logistics, Documents,Feedback—practice guidelines, examples, and time-saving tools\u003c\/p\u003e \u003cp\u003eManaging Facilitated Processes also includes a companion Web site with handy e-versions of the book's tools and templates.\u003c\/p\u003e \u003cp\u003ePraise for Managing Facilitated Processes\u003c\/p\u003e \u003cp\u003e\"This book honors the importance of the details and care that every gathering deserves.It should be a standard reference?for people who come together to produce results.\"\u003cbr\u003e —Peter Block, author of Community: The Structure of Belonging, and consultant and partner, Designed Learning, Ohio, USA\u003c\/p\u003e \u003cp\u003e\"The authors' combined experience of nearly 60 years in process facilitation is generously shared in this clearly written guide.\"\u003cbr\u003e —Sharon Almerigi, certified professional facilitator (CPF), Barbados International Association of Facilitators, Latin America and the Caribbean\u003c\/p\u003e \u003cp\u003e\"In a world of 'expert-centered' workplaces, Managing Facilitated Processes offers a much-needed focus on the process of creating effective, customized environments for learning and work.\"\u003cbr\u003e —Marilyn Laiken, professor and chair, Department of Adult Education and Counseling Psychology, The Ontario Institute for Studies in Education, University of Toronto, Canada\u003c\/p\u003e \u003cp\u003e\"A comprehensive and practical guide to making group sessions effective and outcome driven—great insights from cover to cover and a terrific 'go to' reference guide.\"\u003cbr\u003e —Gabriella Zillmer, senior vice-president, Performance Alignment and Compensation, BMO Financial Group, Canada\u003c\/p\u003e \u003cp\u003e\"A time-saving gem for planning facilitated sessions effectively. It is unique in its thoroughness without being overwhelming. To be pulled off the shelf over and over again.\"\u003cbr\u003e —Julie Larsen, associate adviser for social policy and development, United Nations Headquarters, New York, USA\u003c\/p\u003e \u003cp\u003eExamples, Exhibits, and Tables xi\u003c\/p\u003e \u003cp\u003eWeb Contents xiii\u003c\/p\u003e \u003cp\u003eAcknowledgments xv\u003c\/p\u003e \u003cp\u003eThe Authors xvii\u003c\/p\u003e \u003cp\u003eIntroduction xix\u003c\/p\u003e \u003cp\u003eAbout This Book xix\u003c\/p\u003e \u003cp\u003eA Quick Lookup Resource xxi\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 1 From Contact to Contract 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 \u003c\/b\u003e\u003cb\u003eInitial Contact 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCompleting a Preliminary Screen 5\u003cbr\u003eCoordinates: Date(s) and Location • Purpose, Objectives, and Deliverables • Process Leadership • Eighteen Types of Processes\u003c\/p\u003e \u003cp\u003eDecision Making After the Screen 11\u003c\/p\u003e \u003cp\u003eCommunicating a Decision 13\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Building Agreements That Work 15\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTypes of Agreements 16\u003c\/p\u003e \u003cp\u003eDrafting Agreements 16\u003c\/p\u003e \u003cp\u003eAgreements in Action: Four Maxims 18\u003cbr\u003e1. Don’t Start Work Without an Agreement • 2. Bring Fresh Eyes to Your Experience • 3. When in Doubt, Write It Out • 4. Cock-ups Are Collaborative\u003c\/p\u003e \u003cp\u003eWork Plans and Cost Estimates 21\u003c\/p\u003e \u003cp\u003eDeveloping Work Plans • Dealing with Pricing Perils Acting on Values 24\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 2 Approach and Style 33\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Approach 35\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntegrated 35\u003c\/p\u003e \u003cp\u003eCustomized 36\u003cbr\u003eOutcomes • People • Group Development • Ethnocultural Considerations • Literacy • Organizational Culture\u003c\/p\u003e \u003cp\u003eSystematic 38\u003cbr\u003eCompleting a Process Management Prompter • Accountability The Approach in Action: Integrated, Customized, Systematic 45\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 \u003c\/b\u003e\u003cb\u003eStyle 51\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHigh-Tech Teddy 52\u003c\/p\u003e \u003cp\u003eControlling Caroline 53\u003c\/p\u003e \u003cp\u003eLoosey-Goosey Lucy 54\u003c\/p\u003e \u003cp\u003eOverconsulting Oliver 55\u003c\/p\u003e \u003cp\u003eAnxious-to-Please Annie 56\u003c\/p\u003e \u003cp\u003eBureaucratic Bill 57\u003c\/p\u003e \u003cp\u003eOptimizing Management Styles 57\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 3 Management X 5: Participants, Speakers, Logistics, Documents, Feedback 59\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 \u003c\/b\u003e\u003cb\u003eParticipants 61\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eClarify the Rationale for Participation 62\u003c\/p\u003e \u003cp\u003eMonitor the Mix and Number of Participants 66\u003cbr\u003eConsider Participant Types • Gatekeep Participant Numbers • Maintain a Participant Database Create the Invitations 73 Persuade • Inform • Engage • Determine the Focus • Obtain Input and Feedback • Write the Confirmation Letter\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 \u003c\/b\u003e\u003cb\u003eSpeakers 95\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSpeaker Management 95\u003cbr\u003eClarify Requirements • Create Invitations • Confirm Expectations Presentation Guidelines 104 Opening Remarks • Speaker Introductions and Acknowledgments • Presentations by Experts • Presentations by Panels • Closing Remarks\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 \u003c\/b\u003e\u003cb\u003eLogistics 119\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSelect and Set Up the Site 120\u003cbr\u003eVenue • Layout • Health, Safety, and Security • Technical and Audiovisual Support\u003c\/p\u003e \u003cp\u003eEnable Participant Engagement 132\u003cbr\u003eAccommodating Differences • Identification • Accessibility\u003c\/p\u003e \u003cp\u003eMobilize Yourself 137\u003cbr\u003eProfessional Supplies • Travel Arrangements • Personal Amenities\u003c\/p\u003e \u003cp\u003eLove those Logistical Letdowns! 140\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 \u003c\/b\u003e\u003cb\u003eDocuments 143\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMatch the Documents to the Process 144\u003c\/p\u003e \u003cp\u003eProduce the Documents 145\u003cbr\u003eMake Documents Easy to Use • Design Attractive Formats • Customize Documents\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 \u003c\/b\u003e\u003cb\u003eFeedback 151\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eReview Feedback Approach and Tools 151\u003c\/p\u003e \u003cp\u003eFinalize and Produce Feedback Tools 157\u003cbr\u003eConstruction • Look, Feel, and Sound Sample Feedback Tools 159\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 \u003c\/b\u003e\u003cb\u003eEndings and Beginnings 169\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFor the Session 169\u003c\/p\u003e \u003cp\u003eFor Yourself 171\u003c\/p\u003e \u003cp\u003eReferences 173\u003c\/p\u003e  \u003cp\u003eDorothy Strachan is a partner in Strachan-Tomlinson, a process consulting firm in Ottawa, Canada. She is the author of Making Questions Work and Process Design, both from Jossey-Bass.\u003c\/p\u003e \u003cp\u003eMarian Pitters is the president of Pitters Associates, a management consulting firm located in Toronto, Canada.?She has authored a number of manuals on facilitation and public adjudication.\u003c\/p\u003e  \u003cp\u003eManaging Facilitated Processes\u003c\/p\u003e \u003cp\u003eManaging Facilitated Processes helps people make thoughtful decisions about managing successful gatherings. The book's ten chapters are divided into three parts:\u003c\/p\u003e \u003cp\u003eFrom Contact to Contract—building customized agreements; eighteentypes of facilitated processes, their deliverables and unique features\u003c\/p\u003e \u003cp\u003eApproach and Style—ensuring integrated, customized, and systematic elements; a forget-me-not prompter; effective management styles\u003c\/p\u003e \u003cp\u003eManagement x 5: Participants, Speakers, Logistics, Documents,Feedback—practice guidelines, examples, and time-saving tools\u003c\/p\u003e \u003cp\u003eManaging Facilitated Processes also includes a companion Web site with handy e-versions of the book's tools and templates.\u003c\/p\u003e \u003cp\u003ePraise for Managing Facilitated Processes\u003c\/p\u003e \u003cp\u003e\"This book honors the importance of the details and care that every gathering deserves.It should be a standard reference?for people who come together to produce results.\"\u003cbr\u003e —Peter Block, author of Community: The Structure of Belonging, and consultant and partner, Designed Learning, Ohio, USA\u003c\/p\u003e \u003cp\u003e\"The authors' combined experience of nearly 60 years in process facilitation is generously shared in this clearly written guide.\"\u003cbr\u003e —Sharon Almerigi, certified professional facilitator (CPF), Barbados International Association of Facilitators, Latin America and the Caribbean\u003c\/p\u003e \u003cp\u003e\"In a world of 'expert-centered' workplaces, Managing Facilitated Processes offers a much-needed focus on the process of creating effective, customized environments for learning and work.\"\u003cbr\u003e —Marilyn Laiken, professor and chair, Department of Adult Education and Counseling Psychology, The Ontario Institute for Studies in Education, University of Toronto, Canada\u003c\/p\u003e \u003cp\u003e\"A comprehensive and practical guide to making group sessions effective and outcome driven—great insights from cover to cover and a terrific 'go to' reference guide.\"\u003cbr\u003e —Gabriella Zillmer, senior vice-president, Performance Alignment and Compensation, BMO Financial Group, Canada\u003c\/p\u003e \u003cp\u003e\"A time-saving gem for planning facilitated sessions effectively. It is unique in its thoroughness without being overwhelming. To be pulled off the shelf over and over again.\"\u003cbr\u003e —Julie Larsen, associate adviser for social policy and development, United Nations Headquarters, New York, USA\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47989564670181,"sku":"NP9780470182673","price":49.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780470182673.jpg?v=1761784616","url":"https:\/\/k12savings.com\/es\/products\/managing-facilitated-processes-isbn-9780470182673","provider":"K12savings","version":"1.0","type":"link"}