{"product_id":"making-conversation-seven-essential-elements-of-meaningful-communication-isbn-9780062933904","title":"Making Conversation: Seven Essential Elements of Meaningful Communication","description":"\u003cp\u003e\u003cb\u003eA former Senior Partner and Global Managing Director at the legendary design firm IDEO shows how to design conversations and meetings that are creative and impactful.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eConversations are one of the most fundamental means of communicating we have as humans. At their best, conversations are unconstrained, authentic and open—two or more people sharing thoughts and ideas in a way that bridges our individual experiences, achieves a common goal. At their worst, they foster misunderstanding, frustration and obscure our real intentions.\u003c\/p\u003e\u003cp\u003eHow often do you walk away from a conversation feeling really heard? That it moved the people in it forward in some important way? You’re not alone. In his practice as a designer, Fred Dust began to approach conversations differently. After years of trying to broker communication between colleagues and clients, he came to believe there had to a way to design the art of conversation itself with intention and purpose, but still artful and playful. Making Conversation codifies what he learned and outlines the seven elements essential to successful exchanges: Commitment, Creative Listening, Clarity, Context, Constraints, Change, and Create. Taken together, these seven elements form a set of resources anyone can use to be more deliberate and purposeful in making conversations work.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThe Seven Cs provide a complete leadership framework for transforming every interaction:\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eCreative Listening:\u003c\/b\u003e Move beyond simple ‘active listening’ to discover what people are really saying with pioneering techniques from the author’s work at IDEO.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eMeeting Design:\u003c\/b\u003e Learn to purposefully shape the context, constraints, and clarity of any meeting to ensure it is productive, creative, and impactful.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eConstructive Dialogue:\u003c\/b\u003e Turn potential conflict into creation with frameworks that foster understanding and build toward a common goal, even when the stakes are high.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eTeam Collaboration:\u003c\/b\u003e Discover how to build commitment and trust within any group, turning a collection of individuals into a powerful, creative collective.\u003c\/li\u003e\n\u003c\/ul\u003e | \u003cp\u003e“It is impossible for anyone to read this book without being moved to try to craft and embark upon those ‘conversations of our lives’—the ones that we always mean to have, the ones we \u003cem\u003eneed\u003c\/em\u003e to have, but somehow the ones we never get to. In a world where genuine communication seems more essential and yet more elusive than ever, Dust’s book is the needed spark—personally, organizationally, professionally, politically, and spiritually.” - \u003cb\u003e\u003ci\u003eMary C. Gentile PhD, author of Giving Voice to Values, and creator-director of Giving Voice to Values, University of Virginia Darden School of Business\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e“Improving the state of the world depends on conversations that bridge divides, create solutions, and drive action. The stakes are high for having the best conversations possible, but we leave conversation to instinct, not technique. The foundation has been working with the practices of Fred's book since the early days of 2020. Fred has continuously helped us craft more effective conversations with his easy-to-apply practices. This brilliant book is required reading for anyone who talks to anyone.” - \u003cb\u003e\u003ci\u003eZia Khan, senior vice president for innovation at the Rockefeller Foundation\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e“I greatly appreciate Fred’s keen intellect and, frankly, just the fun of working with him. His book on how to rethink the hardest conversations in the world personally captures what it is like to work alongside a person who I now consider a friend.” - \u003cb\u003e\u003ci\u003eJonathan McBride, former director of the presidential personnel office under Barack Obama\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e“While I’ve been fortunate to see Fred’s work on conversation and dialogue firsthand, I was moved to see how much of his practice connects back to things from his childhood: Storytelling from his grandparents. Listening from his mother. It’s clear he’s been doing this work his entire life.” - \u003cb\u003e\u003ci\u003eJacqueline Novogratz, CEO of Acumen\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e“Making conversations work is at the heart of living well, personally and professionally. It’s what connects us to ourselves and others at every level, what makes us strong through diverse ideas, and what builds solidarity and compassion in uncertain times. Fred Dust has produced the right book at the right time.” - \u003cb\u003e\u003ci\u003eThe Right Reverend June Osborne, bishop of Llandaff\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e“We all know that leading conversations between groups who don’t see eye to eye is challenging. We’ve needed a road map for making these conversations productive and solutions-oriented, and now we have one in \u003cem\u003eMaking Conversation\u003c\/em\u003e.\"\u003c\/p\u003e\u003cbr\u003e - \u003cb\u003e\u003ci\u003eArianna Huffington, founder and CEO of Thrive Global\u003c\/i\u003e\u003c\/b\u003e\u003cp\u003e“Fred Dust has helped some of the world’s most powerful people have more productive conversations, and his book offers actionable advice on how we can all stop talking past each other.” - \u003cb\u003e\u003ci\u003eAdam Grant, New York Times bestselling author of Give and Take and Originals, and host of the TED podcast WorkLife\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e“In a world where we’ve forgotten how to talk to one another, this book offers an essential blueprint for life-changing conversations. Dust’s inspired stories and generous wisdom will help you transform ordinary interactions into moments of connection, creativity, and joy.” - \u003cb\u003e\u003ci\u003eIngrid Fetell Lee, author of Joyful and founder of the Aesthetics of Joy\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003eMaking Conversation\u003c\/em\u003e is essential reading for those looking to enrich their relationships and build community.” - \u003cb\u003e\u003ci\u003eVivek Murthy, nineteenth surgeon general of the United States\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e“Smart, grounded in deep experience, and immediately useful for our moment, Dust’s book insists on this: Have the conversations that count.” - \u003cb\u003e\u003ci\u003eSherry Turkle, professor of the social studies of science and technology, MIT, and author of Reclaiming Conversation\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e“For decades I have watched Fred design with an eye for what is needed in the future. He has done it again with \u003cem\u003eMaking Conversation\u003c\/em\u003e in helping us design our very hardest conversations—the ones we need to provoke real change.” - \u003cb\u003e\u003ci\u003eDavid Kelley, founder of IDEO and the Stanford d.school\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e","brand":"Harper Business","offers":[{"title":"Default Title","offer_id":44889362104549,"sku":"NP9780062933904","price":29.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780062933904.jpg?v=1730231081","url":"https:\/\/k12savings.com\/es\/products\/making-conversation-seven-essential-elements-of-meaningful-communication-isbn-9780062933904","provider":"K12savings","version":"1.0","type":"link"}