{"product_id":"key-performance-indicators-for-dummies-isbn-9781118913239","title":"Key Performance Indicators For Dummies","description":"\u003cb\u003eA complete guide to using KPIs to drive organisational performance\u003c\/b\u003e  \u003cp\u003eIs your business on track to achieve success? \u003ci\u003eKey Performance Indicators For Dummies\u003c\/i\u003e covers the essential KPIs that are useful to all kinds of businesses, and includes more than 100 different ways leaders can monitor and drive performance in their organisations.\u003c\/p\u003e \u003cp\u003eThis book helps managers understand the crucial KPIs that should be implemented for all different aspects of the organisation, including financial performance, operational and internal processes, sales and marketing, customer satisfaction and more. Good KPIs should be unique to every business, as every business has different objectives. To meet this need, the book provides tools and templates that leaders can use to develop unique KPIs that best suit their particular organisation or industry.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eLearn to design KPIs that are unique to your business and fit closely to your strategic objectives\u003c\/li\u003e \u003cli\u003eDetermine which KPI questions you should be asking to achieve the right insights for your business\u003c\/li\u003e \u003cli\u003eLearn the specific KPIs that are appropriate for different business circumstances\u003c\/li\u003e \u003cli\u003eTurn KPIs into deep insights by mastering related reporting and communications practices\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eKPIs are a crucial part of every manager's toolkit, and are essential for helping to monitor the execution of business strategies and measure results. \u003ci\u003eKey Performance Indicators For Dummies\u003c\/i\u003e moves beyond a basic discussion of what KPIs are, and why they are needed to provide a complete guide for learning to design and use specific KPIs to drive organisational performance.\u003c\/p\u003e \u003cp\u003eIntroduction 1\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I: Getting Started with Key Performance Indicators 5\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1: Introducing Key Performance Indicators (KPIs) 7\u003c\/p\u003e \u003cp\u003eChapter 2: Types, Targets and KPI Mistakes 19\u003c\/p\u003e \u003cp\u003eChapter 3: Creating a Culture of Fact-Based Decision-Making 29\u003c\/p\u003e \u003cp\u003eChapter 4: Organising Your KPIs 43\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II: Implementing and Using KPIs Effectively 63\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 5: Developing a KPI 65\u003c\/p\u003e \u003cp\u003eChapter 6: Use it or Lose it: Turning KPIs into Insights 91\u003c\/p\u003e \u003cp\u003eChapter 7: Spreading the Word: Reporting and Communicating KPIs Effectively 105\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III: Developing Financial KPIs 121\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 8: The Holy Grail of Business: Revenue and Profit KPIs 123\u003c\/p\u003e \u003cp\u003eChapter 9: The Ones You Can’t Take Your Eyes Off: Liquidity and Cash Flow KPIs 135\u003c\/p\u003e \u003cp\u003eChapter 10: Reporting to the Masters: Shareholder and Value-Added KPIs 145\u003c\/p\u003e \u003cp\u003eChapter 11: Measuring Your Financial Efficiency 153\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV: Developing Customer, Sales and Marketing KPIs 163\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 12: The Customer is Always Right: Measuring Your Customer Success 165\u003c\/p\u003e \u003cp\u003eChapter 13: Measuring the Market and Your Place in It 183\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart V: Developing Operational and Internal Process KPIs 197\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 14: Measuring Project Performance 199\u003c\/p\u003e \u003cp\u003eChapter 15: Measuring Internal Efficiency and Quality 207\u003c\/p\u003e \u003cp\u003eChapter 16: Measuring IT Performance 227\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart VI: Measuring Your Most Important Assets: Developing HR and People KPIs 237\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 17: Measuring People Performance 239\u003c\/p\u003e \u003cp\u003eChapter 18: Measuring Human Resources Performance 253\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart VII: The Part of Tens 263\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 19: Ten Tips for Developing Effective KPIs 265\u003c\/p\u003e \u003cp\u003eChapter 20: The Ten Biggest KPI Mistakes to Avoid 269\u003c\/p\u003e \u003cp\u003eChapter 21: The Top Ten KPIs to Use 275\u003c\/p\u003e \u003cp\u003eIndex 281\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eBernard Marr\u003c\/b\u003e is a bestselling author on organisational performance and business success. He regularly advises leading companies, organisations and governments across the globe, and is acknowledged by the CEO Journal as one of today’s leading business brains. He has advised the Bank of England, Barclays, BP, Fujitsu, HSBC, Mars and others.\u003c\/p\u003e  \u003cp\u003e\u003cb\u003e\u003ci\u003eLearn to:\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUse KPIs to drive performance in your organisation\u003c\/li\u003e \u003cli\u003eDetermine which KPIs you should be using and when\u003c\/li\u003e \u003cli\u003eDesign your own unique KPIs\u003c\/li\u003e \u003cli\u003eMeasure and communicate KPI insights effectively\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cb\u003eYour complete guide to using KPIs to drive performance\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIs your business on track to achieve success? With the help of this hands-on, friendly guide, managers and business leaders will understand the crucial KPIs that should be implemented for all different aspects of their organisation, including financial performance, operational and internal processes, sales and marketing, customer satisfaction and more.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhat are KPIs? – uncover the basics of Key Performance Indicators, from why every company needs them and where people go wrong with them to setting the right targets and organising your KPIs\u003c\/li\u003e \u003cli\u003eDevelop a winning KPI – find expert guidance on deciding on the right KPIs, how to collect the data, applying quantitative methods and finalising your KPIs\u003c\/li\u003e \u003cli\u003eUse it or lose it – implement and use KPIs effectively, turn KPIs into insights, get the attention of decision-makers and use graphs and charts to visualise KPIs\u003c\/li\u003e \u003cli\u003eThe customer is always right – discover ways to develop customer, sales and marketing KPIs, measure the market and your place in it, develop operational and internal process KPIs and more\u003c\/li\u003e \u003cli\u003eGauge your performance – chart how well you’re recruiting and how well you’re training\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cb\u003eOpen the book and find:\u003c\/b\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhy every company needs KPIs\u003c\/li\u003e \u003cli\u003eThe need for KPI frameworks\u003c\/li\u003e \u003cli\u003eHow to implement and use KPIs effectively\u003c\/li\u003e \u003cli\u003eWays to measure profit and revenue growth\u003c\/li\u003e \u003cli\u003eThe scoop on shareholder and value-added KPIs\u003c\/li\u003e \u003cli\u003eHow to measure project performance\u003c\/li\u003e \u003cli\u003eTips for developing effective KPIs\u003c\/li\u003e \u003cli\u003eBig KPI mistakes to avoid\u003c\/li\u003e \u003cli\u003eThe top KPIs to use\u003c\/li\u003e \u003c\/ul\u003e","brand":"For Dummies","offers":[{"title":"Default Title","offer_id":47989497397477,"sku":"NP9781118913239","price":24.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118913239.jpg?v=1761784344","url":"https:\/\/k12savings.com\/es\/products\/key-performance-indicators-for-dummies-isbn-9781118913239","provider":"K12savings","version":"1.0","type":"link"}