{"product_id":"introduction-to-health-care-quality-isbn-9781118777916","title":"Introduction to Health Care Quality","description":"\u003cp\u003e\u003ci\u003e\u003cb\u003eIntroduction to Health Care Quality\u003c\/b\u003e\u003c\/i\u003e explores the issues of quality management in today's health care environment, and provides clear guidance on new and perennial challenges in the field. The idea of 'quality' is examined in the context of a variety of health care situations, with practical emphasis on assessment, monitoring, analysis, and improvement. Students will learn how to utilize statistical tools, patient data, and more to understand new models of reimbursement, including pay for performance and value-based purchasing. They will also learn how to learn how to incorporate technology into everyday practice. Each chapter centers on an essential concept, but builds upon previous chapters to reinforce the material and equip students with a deeper understanding of the modern health care industry. Real-world situations are highlighted to show the intersection of theory and application, while cutting-edge methodologies and models prepare students for today's data-driven health care environment.\u003c\/p\u003e \u003cp\u003eHealth care quality is defined and assessed according to setting, with factors such as standards, laws, regulations, accreditation, and consumerism impacting measurement and analysis in tremendous ways. This book provides an overview of this complex field, with insightful discussion and expert practical guidance.\u003c\/p\u003e \u003cp\u003eHealth care today is worlds away from any other point in history. As the field grows ever more complex, quality management becomes increasingly critical for ensuring optimal patient care. Introduction to Health Care Quality helps students and professionals make sense of the issues, and provide top-notch service in today's rapidly changing health care environment.\u003c\/p\u003e \u003cp\u003eList of Figures and Tables xvii\u003c\/p\u003e \u003cp\u003ePreface xxi\u003c\/p\u003e \u003cp\u003eAcknowledgments xxv\u003c\/p\u003e \u003cp\u003eAbout the Author xxvii\u003c\/p\u003e \u003cp\u003eIntroduction xxix\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART I: QUALITY MANAGEMENT FUNDAMENTALS 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Foundations of Health Care Quality 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDefining Quality 4\u003c\/p\u003e \u003cp\u003eContributions of Quality Theorists—Nothing New under the Sun 5\u003c\/p\u003e \u003cp\u003eQuality Management Methodologies 14\u003c\/p\u003e \u003cp\u003eOrganizations Making an Impact on Quality and Safety Standards 16\u003c\/p\u003e \u003cp\u003eCenters for Medicare and Medicaid Services 21\u003c\/p\u003e \u003cp\u003eInstitute for Healthcare Improvement 24\u003c\/p\u003e \u003cp\u003eAgency for Health Research and Quality 25\u003c\/p\u003e \u003cp\u003eNational Quality Forum 27\u003c\/p\u003e \u003cp\u003eThe Leapfrog Group 27\u003c\/p\u003e \u003cp\u003eData: The Foundation of Quality Management 28\u003c\/p\u003e \u003cp\u003eSummary 32\u003c\/p\u003e \u003cp\u003eKey Terms 33\u003c\/p\u003e \u003cp\u003eQuality Concepts in Action 33\u003c\/p\u003e \u003cp\u003eReferences 33\u003c\/p\u003e \u003cp\u003eSuggestions for Further Reading 34\u003c\/p\u003e \u003cp\u003eUseful Websites 35\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Understanding the Impact of Health Care Reform 37\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Affordable Care Act 38\u003c\/p\u003e \u003cp\u003eNew Models of Payment 42\u003c\/p\u003e \u003cp\u003eNew Models of Providing Care 47\u003c\/p\u003e \u003cp\u003eNew Models for Collecting Data 53\u003c\/p\u003e \u003cp\u003eImproving Interpersonal Communication 56\u003c\/p\u003e \u003cp\u003eSummary 60\u003c\/p\u003e \u003cp\u003eKey Terms 60\u003c\/p\u003e \u003cp\u003eQuality Concepts in Action 61\u003c\/p\u003e \u003cp\u003eReferences 61\u003c\/p\u003e \u003cp\u003eSuggestions for Further Reading 62\u003c\/p\u003e \u003cp\u003eUseful Websites 63\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Making the Case for Change 65\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Is Involved in Change? 66\u003c\/p\u003e \u003cp\u003eManaging and Measuring Quality in the Reform Environment 69\u003c\/p\u003e \u003cp\u003eWho Is Involved in Change? 71\u003c\/p\u003e \u003cp\u003eChanging Communication 77\u003c\/p\u003e \u003cp\u003eThe Role of Data in Promoting Change 86\u003c\/p\u003e \u003cp\u003eSummary 89\u003c\/p\u003e \u003cp\u003eKey Terms 90\u003c\/p\u003e \u003cp\u003eQuality Concepts in Action 90\u003c\/p\u003e \u003cp\u003eReferences 91\u003c\/p\u003e \u003cp\u003eSuggestion for Further Reading 92\u003c\/p\u003e \u003cp\u003eUseful Websites 92\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 New Challenges for Health Care Professionals 93\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMeeting Statistical Expectations for Standards of Care 94\u003c\/p\u003e \u003cp\u003eMeeting Patient Expectations 97\u003c\/p\u003e \u003cp\u003eRole of Dashboards 100\u003c\/p\u003e \u003cp\u003eRole of Data Analysis 104\u003c\/p\u003e \u003cp\u003eUnderstanding Different Kinds of Data 105\u003c\/p\u003e \u003cp\u003eManaging Care for Chronic Illness across the Continuum 109\u003c\/p\u003e \u003cp\u003eManaging Aggregated Patient Care Issues 112\u003c\/p\u003e \u003cp\u003eImproving Communication 121\u003c\/p\u003e \u003cp\u003eSummary 127\u003c\/p\u003e \u003cp\u003eKey Terms 127\u003c\/p\u003e \u003cp\u003eQuality Concepts in Action 127\u003c\/p\u003e \u003cp\u003eReferences 128\u003c\/p\u003e \u003cp\u003eSuggestions for Further Reading 129\u003c\/p\u003e \u003cp\u003eUseful Websites 130\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Improving Patient Safety 133\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Medical Errors and Adverse Events 134\u003c\/p\u003e \u003cp\u003eHigh-Reliability Organizations 139\u003c\/p\u003e \u003cp\u003eThe Role of Quality Management in Promoting a Safety Culture 142\u003c\/p\u003e \u003cp\u003ePrioritizing Improvements 147\u003c\/p\u003e \u003cp\u003eExpanding Data Sources: Partnerships to Develop Best Practice 154\u003c\/p\u003e \u003cp\u003eLeading Organizational Improvements 155\u003c\/p\u003e \u003cp\u003eThe Role of Nursing Leaders in Promoting Safety 158\u003c\/p\u003e \u003cp\u003eThe Role of the Medical Staff in Promoting Safety 162\u003c\/p\u003e \u003cp\u003ePromoting Safety through Effective Communication 165\u003c\/p\u003e \u003cp\u003eSummary 169\u003c\/p\u003e \u003cp\u003eKey Terms 169\u003c\/p\u003e \u003cp\u003eQuality Concepts in Action 169\u003c\/p\u003e \u003cp\u003eReferences 170\u003c\/p\u003e \u003cp\u003eSuggestions for Further Reading 170\u003c\/p\u003e \u003cp\u003eUseful Websites 171\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART II: APPLYING QUALITY TOOLS AND TECHNIQUES 173\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Working with Quality Tools and Methods 175\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIdentifying a Problem 176\u003c\/p\u003e \u003cp\u003eDescribing Information 183\u003c\/p\u003e \u003cp\u003eVariability 185\u003c\/p\u003e \u003cp\u003eMaking Use of Data 188\u003c\/p\u003e \u003cp\u003eSignificance\u003c\/p\u003e \u003cp\u003eUsing Quality Tools and Techniques to Improve Safety 189\u003c\/p\u003e \u003cp\u003eClinical Pathways or Care Maps 195\u003c\/p\u003e \u003cp\u003eImproving Performance: Plan-Do-Study-Act 201\u003c\/p\u003e \u003cp\u003eSummary 206\u003c\/p\u003e \u003cp\u003eKey Terms 206\u003c\/p\u003e \u003cp\u003eQuality Concepts in Action 206\u003c\/p\u003e \u003cp\u003eSuggestions for Further Reading 207\u003c\/p\u003e \u003cp\u003eUseful Websites 207\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Working with Quality Data 209\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWorking with Measurements 210\u003c\/p\u003e \u003cp\u003eUnderstanding Issues in Data Collection 214\u003c\/p\u003e \u003cp\u003eUsing Data to Understand Appropriateness of Care 218\u003c\/p\u003e \u003cp\u003eThe Value of Aggregated Data in Performance Improvement 222\u003c\/p\u003e \u003cp\u003eThe Role of Data in Managing Chronic Disease 225\u003c\/p\u003e \u003cp\u003eUsing Data to Monitor Variability 230\u003c\/p\u003e \u003cp\u003ePublicly Reported Data 234\u003c\/p\u003e \u003cp\u003eInterpreting and Making Use of Data 237\u003c\/p\u003e \u003cp\u003eQuality Management in the Future 239\u003c\/p\u003e \u003cp\u003eSummary 240\u003c\/p\u003e \u003cp\u003eKey Terms 241\u003c\/p\u003e \u003cp\u003eQuality Concepts in Action 241\u003c\/p\u003e \u003cp\u003eReferences 241\u003c\/p\u003e \u003cp\u003eSuggestions for Further Reading 242\u003c\/p\u003e \u003cp\u003eUseful Websites 242\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Working with Quality and Safety Measures 245\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCommitment to Quality 246\u003c\/p\u003e \u003cp\u003eThe Future of Quality\u003c\/p\u003e \u003cp\u003eUsing Measures to Understand Care 247\u003c\/p\u003e \u003cp\u003eDefining the Measure 250\u003c\/p\u003e \u003cp\u003eProcess Measures 253\u003c\/p\u003e \u003cp\u003ePay for Performance 263\u003c\/p\u003e \u003cp\u003eP4P Measures\u003c\/p\u003e \u003cp\u003ePatient Satisfaction Measures 264\u003c\/p\u003e \u003cp\u003eMonitoring Measures 268\u003c\/p\u003e \u003cp\u003eSafety and Environment of Care Measures 273\u003c\/p\u003e \u003cp\u003eSummary 277\u003c\/p\u003e \u003cp\u003eKey Terms 277\u003c\/p\u003e \u003cp\u003eQuality Concepts in Action 277\u003c\/p\u003e \u003cp\u003eReferences 278\u003c\/p\u003e \u003cp\u003eSuggestions for Further Reading 279\u003c\/p\u003e \u003cp\u003eUseful Websites 279\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Translating Information into Action 281\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMaximizing Efficiency 282\u003c\/p\u003e \u003cp\u003eDetermining Appropriate Levels of Care 288\u003c\/p\u003e \u003cp\u003eEnd-of-Life Care\/Advanced Illness 289\u003c\/p\u003e \u003cp\u003eThe Reform Mandate\u003c\/p\u003e \u003cp\u003eUnderstanding Mortality 291\u003c\/p\u003e \u003cp\u003eImproving ICU Care 295\u003c\/p\u003e \u003cp\u003eAnalyzing Readmission 298\u003c\/p\u003e \u003cp\u003eCase Example: Readmission\u003c\/p\u003e \u003cp\u003eUsing Data for Improvements 299\u003c\/p\u003e \u003cp\u003ePatient-Centered Care 303\u003c\/p\u003e \u003cp\u003eDelivering the Message 305\u003c\/p\u003e \u003cp\u003eSummary 308\u003c\/p\u003e \u003cp\u003eKey Terms 308\u003c\/p\u003e \u003cp\u003eQuality Concepts in Action 309\u003c\/p\u003e \u003cp\u003eReferences 309\u003c\/p\u003e \u003cp\u003eSuggestions for Further Reading 310\u003c\/p\u003e \u003cp\u003eUseful Websites 311\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Preparing for the Future 313\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe New Quality Management 314\u003c\/p\u003e \u003cp\u003eThe New Role of Administrators\u003c\/p\u003e \u003cp\u003eThe Business of Health Care 315\u003c\/p\u003e \u003cp\u003eMeasurements Are the Nuts and Bolts of Quality 319\u003c\/p\u003e \u003cp\u003eGetting Everyone on Board 322\u003c\/p\u003e \u003cp\u003eChallenges for the Future 324\u003c\/p\u003e \u003cp\u003eSummary 326\u003c\/p\u003e \u003cp\u003eKey Terms 327\u003c\/p\u003e \u003cp\u003eQuality Concepts in Action 327\u003c\/p\u003e \u003cp\u003eSuggestions for Further Reading 327\u003c\/p\u003e \u003cp\u003eUseful Websites 328\u003c\/p\u003e \u003cp\u003eIndex 329\u003c\/p\u003e \u003cp\u003e\u003cb\u003eYOSEF D. DLUGACZ, PHD,\u003c\/b\u003e is the Senior Vice President and Chief of Clinical Quality, Education and Research of the Krasnoff Quality Management Institute of the Northwell Health system. The goal of the Institute is to bridge the gap between theoretical knowledge learned in the academic setting and the realities of applying quality management methods in today's health care reform environment. Dr. Dlugacz's research focuses on developing models that link quality, safety, good clinical outcomes and financial success for increased value and improved efficiencies.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAN AUTHORITATIVE REVIEW OF QUALITY MANAGEMENT IN TODAY'S DATA-DRIVEN HEALTH CARE ENVIRONMENT\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eToday's health care professionals must work with new models and incorporate complex data into their everyday practices. \u003ci\u003eIntroduction to Health Care Quality\u003c\/i\u003e is a practical resource for students and professionals that explores the issues of quality management in today's rapidly changing health care environment. Written by an expert in the field, this text includes clear guidance on both the new and the perennial challenges to the field. The author reveals how to conduct and make sense of statistical analyses, monitor care objectively with databases, link financial and quality variables, and improve care with established quality methodologies.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eIntroduction to Health Care Quality\u003c\/i\u003e contains a wealth of real-world issues of quality in action and includes information on the direct application of quality management theory, methods, and tools. The author defines the concept of \"quality\" in the context of a variety of health care situations and settings and puts the focus on assessment, monitoring, analysis, and improvement.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eDescribes the foundations of health care quality\u003c\/li\u003e \u003cli\u003eExplores the role of leadership in improving patient safety\u003c\/li\u003e \u003cli\u003eExplains how to use different methodologies appropriately\u003c\/li\u003e \u003cli\u003eIncludes information for applying quality tools to the patients' best advantage\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThe text's methods and tools are designed to ensure success in quality improvement initiatives.\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47989460697317,"sku":"NP9781118777916","price":78.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118777916.jpg?v=1761784191","url":"https:\/\/k12savings.com\/es\/products\/introduction-to-health-care-quality-isbn-9781118777916","provider":"K12savings","version":"1.0","type":"link"}