{"product_id":"improving-product-reliability-and-software-quality-isbn-9781119179399","title":"Improving Product Reliability and Software Quality","description":"\u003cp\u003e\u003cb\u003eThe authoritative guide to the effective design and production of reliable technology products, revised and updated\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhile most manufacturers have mastered the process of producing quality products, product reliability, software quality and software security has lagged behind. The revised second edition of \u003ci\u003eImproving Product Reliability and Software Quality\u003c\/i\u003e offers a comprehensive and detailed guide to implementing a hardware reliability and software quality process for technology products. The authors – noted experts in the field – provide useful tools, forms and spreadsheets for executing an effective product reliability and software quality development process and explore proven software quality and product reliability concepts.\u003c\/p\u003e \u003cp\u003eThe authors discuss why so many companies fail after attempting to implement or improve their product reliability and software quality program. They outline the critical steps for implementing a successful program. Success hinges on establishing a reliability lab, hiring the right people and implementing a reliability and software quality process that does the right things well and works well together. Designed to be accessible, the book contains a decision matrix for small, medium and large companies. Throughout the book, the authors describe the hardware reliability and software quality process as well as the tools and techniques needed for putting it in place. The concepts, ideas and material presented are appropriate for any organization. This updated second edition: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eContains new chapters on Software tools, Software quality process and software security.\u003c\/li\u003e \u003cli\u003eExpands the FMEA section to include software fault trees and software FMEAs.\u003c\/li\u003e \u003cli\u003eIncludes two new reliability tools to accelerate design maturity and reduce the risk of premature wearout.\u003c\/li\u003e \u003cli\u003eContains new material on preventative maintenance, predictive maintenance and Prognostics and Health Management (PHM) to better manage repair cost and unscheduled downtime.\u003c\/li\u003e \u003cli\u003ePresents updated information on reliability modeling and hiring reliability and software engineers.\u003c\/li\u003e \u003cli\u003eIncludes a comprehensive review of the reliability process from a multi-disciplinary viewpoint including new material on uprating and counterfeit components.\u003c\/li\u003e \u003cli\u003eDiscusses aspects of competition, key quality and reliability concepts and presents the tools for implementation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eWritten for engineers, managers and consultants lacking a background in product reliability and software quality theory and statistics, the updated second edition of \u003ci\u003eImproving Product Reliability and Software Quality \u003c\/i\u003eexplores all phases of the product life cycle. \u003c\/p\u003e \u003cp\u003eAbout the Authors xix\u003c\/p\u003e \u003cp\u003eList of Figures xxi\u003c\/p\u003e \u003cp\u003eList of Tables xxv\u003c\/p\u003e \u003cp\u003eSeries Editor's Foreword xxvii\u003c\/p\u003e \u003cp\u003eSeries Foreword Second Edition xxix\u003c\/p\u003e \u003cp\u003eSeries Foreword First Edition xxxi\u003c\/p\u003e \u003cp\u003eForeword First Edition xxxiii\u003c\/p\u003e \u003cp\u003ePreface Second Edition xxxv\u003c\/p\u003e \u003cp\u003ePreface First Edition xxxvii\u003c\/p\u003e \u003cp\u003eAcknowledgments xli\u003c\/p\u003e \u003cp\u003eGlossary xliii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I Reliability and Software Quality – It’s a Matter of Survival \u003c\/b\u003e\u003cb\u003e1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 The Need for a New Paradigm for Hardware Reliability and Software Quality \u003c\/b\u003e\u003cb\u003e3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1.1 Rapidly Shifting Challenges for Hardware Reliability and Software Quality 3\u003c\/p\u003e \u003cp\u003e1.2 Gaining Competitive Advantage 5\u003c\/p\u003e \u003cp\u003e1.3 Competing in the Next Decade –Winners Will Compete on Reliability 5\u003c\/p\u003e \u003cp\u003e1.4 Concurrent Engineering 6\u003c\/p\u003e \u003cp\u003e1.5 Reducing the Number of Engineering Change Orders at Product Release 8\u003c\/p\u003e \u003cp\u003e1.6 Time-to-Market Advantage 9\u003c\/p\u003e \u003cp\u003e1.7 Accelerating Product Development 10\u003c\/p\u003e \u003cp\u003e1.8 Identifying and Managing Risks 11\u003c\/p\u003e \u003cp\u003e1.9 ICM, a Process to Mitigate Risk 11\u003c\/p\u003e \u003cp\u003e1.10 Software Quality Overview 12\u003c\/p\u003e \u003cp\u003eReferences 13\u003c\/p\u003e \u003cp\u003eFurther Reading 13\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Barriers to Implementing Hardware Reliability and Software Quality \u003c\/b\u003e\u003cb\u003e15\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2.1 Lack of Understanding 15\u003c\/p\u003e \u003cp\u003e2.2 Internal Barriers 16\u003c\/p\u003e \u003cp\u003e2.3 Implementing Change and Change Agents 17\u003c\/p\u003e \u003cp\u003e2.4 Building Credibility 19\u003c\/p\u003e \u003cp\u003e2.5 Perceived External Barriers 20\u003c\/p\u003e \u003cp\u003e2.6 Time to Gain Acceptance 21\u003c\/p\u003e \u003cp\u003e2.7 External Barrier 22\u003c\/p\u003e \u003cp\u003e2.8 Barriers to Software Process Improvement 23\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Understanding Why Products Fail \u003c\/b\u003e\u003cb\u003e25\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3.1 Why Things Fail 25\u003c\/p\u003e \u003cp\u003e3.2 Parts Have Improved, Everyone Can Build Quality Products 28\u003c\/p\u003e \u003cp\u003e3.3 Hardware Reliability and Software Quality –The New Paradigm 28\u003c\/p\u003e \u003cp\u003e3.4 Reliability vs. Quality Escapes 29\u003c\/p\u003e \u003cp\u003e3.5 Why Software Quality Improvement Programs Are Unsuccessful 30\u003c\/p\u003e \u003cp\u003eFurther Reading 31\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Alternative Approaches to Implementing Reliability \u003c\/b\u003e\u003cb\u003e33\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4.1 Hiring Consultants for HALT Testing 33\u003c\/p\u003e \u003cp\u003e4.2 Outsourcing Reliability Testing 33\u003c\/p\u003e \u003cp\u003e4.3 Using Consultants to Develop and Implement a Reliability Program 34\u003c\/p\u003e \u003cp\u003e4.4 Hiring Reliability Engineers 34\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II Unraveling the Mystery \u003c\/b\u003e\u003cb\u003e37\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 The Product Life Cycle \u003c\/b\u003e\u003cb\u003e39\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5.1 Six Phases of the Product Life Cycle 39\u003c\/p\u003e \u003cp\u003e5.2 Risk Mitigation 41\u003c\/p\u003e \u003cp\u003e5.3 The ICM Process for a Small Company 45\u003c\/p\u003e \u003cp\u003e5.4 Design Guidelines 46\u003c\/p\u003e \u003cp\u003e5.5 Warranty 46\u003c\/p\u003e \u003cp\u003eFurther Reading 47\u003c\/p\u003e \u003cp\u003eReliability Process 47\u003c\/p\u003e \u003cp\u003eDFM 48\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Reliability Concepts \u003c\/b\u003e\u003cb\u003e49\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6.1 The Bathtub Curve 50\u003c\/p\u003e \u003cp\u003e6.2 Mean Time between Failure 51\u003c\/p\u003e \u003cp\u003e6.3 Warranty Costs 53\u003c\/p\u003e \u003cp\u003e6.4 Availability 55\u003c\/p\u003e \u003cp\u003e6.5 Reliability Growth 57\u003c\/p\u003e \u003cp\u003e6.6 Reliability Demonstration Testing 59\u003c\/p\u003e \u003cp\u003e6.7 Maintenance and Availability 62\u003c\/p\u003e \u003cp\u003e6.8 Component Derating 69\u003c\/p\u003e \u003cp\u003e6.9 Component Uprating 70\u003c\/p\u003e \u003cp\u003eReference 71\u003c\/p\u003e \u003cp\u003eFurther Reading 72\u003c\/p\u003e \u003cp\u003eReliability Growth 72\u003c\/p\u003e \u003cp\u003eReliability Demonstration 72\u003c\/p\u003e \u003cp\u003ePrognostics and Health Management 72\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 FMEA \u003c\/b\u003e\u003cb\u003e73\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e7.1 Benefits of FMEA 73\u003c\/p\u003e \u003cp\u003e7.2 Components of FMEA 74\u003c\/p\u003e \u003cp\u003e7.3 Preparing for the FMEA 86\u003c\/p\u003e \u003cp\u003e7.4 Barriers to the FMEA Process 89\u003c\/p\u003e \u003cp\u003e7.5 FMEA Ground Rules 91\u003c\/p\u003e \u003cp\u003e7.6 Using Macros to Improve FMEA Efficiency and Effectiveness 92\u003c\/p\u003e \u003cp\u003e7.7 Software FMEA 94\u003c\/p\u003e \u003cp\u003e7.8 Software Fault Tree Analysis (SFTA) 97\u003c\/p\u003e \u003cp\u003e7.9 Process FMEAs 97\u003c\/p\u003e \u003cp\u003e7.10 FMMEA 99\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 The Reliability Toolbox \u003c\/b\u003e\u003cb\u003e101\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8.1 The HALT Process 101\u003c\/p\u003e \u003cp\u003e8.2 Highly Accelerated Stress Screening (HASS) 121\u003c\/p\u003e \u003cp\u003e8.3 HALT and HASS Test Chambers 127\u003c\/p\u003e \u003cp\u003e8.4 Accelerated Reliability Growth (ARG) 128\u003c\/p\u003e \u003cp\u003e8.5 Accelerated Early Life Test (ELT) 131\u003c\/p\u003e \u003cp\u003e8.6 SPC Tool 132\u003c\/p\u003e \u003cp\u003e8.7 FIFO Tool 132\u003c\/p\u003e \u003cp\u003eReferences 134\u003c\/p\u003e \u003cp\u003eFurther Reading 134\u003c\/p\u003e \u003cp\u003eFMEA 134\u003c\/p\u003e \u003cp\u003eHALT 135\u003c\/p\u003e \u003cp\u003eHASS 136\u003c\/p\u003e \u003cp\u003eQuality 136\u003c\/p\u003e \u003cp\u003eBurn-in 136\u003c\/p\u003e \u003cp\u003eESS 137\u003c\/p\u003e \u003cp\u003eUp Rating 137\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Software Quality Goals and Metrics \u003c\/b\u003e\u003cb\u003e139\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e9.1 Setting Software Quality Goals 139\u003c\/p\u003e \u003cp\u003e9.2 Software Metrics 140\u003c\/p\u003e \u003cp\u003e9.3 Lines of Code (LOC) 142\u003c\/p\u003e \u003cp\u003e9.4 Defect Density 142\u003c\/p\u003e \u003cp\u003e9.5 Defect Models 144\u003c\/p\u003e \u003cp\u003e9.6 Defect Run Chart 145\u003c\/p\u003e \u003cp\u003e9.7 Escaped Defect Rate 147\u003c\/p\u003e \u003cp\u003e9.8 Code Coverage 148\u003c\/p\u003e \u003cp\u003eReferences 149\u003c\/p\u003e \u003cp\u003eFurther Reading 150\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Software Quality Analysis Techniques \u003c\/b\u003e\u003cb\u003e151\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10.1 Root Cause Analysis 151\u003c\/p\u003e \u003cp\u003e10.2 The 5 Whys 151\u003c\/p\u003e \u003cp\u003e10.3 Cause and Effect Diagrams 152\u003c\/p\u003e \u003cp\u003e10.4 Pareto Charts 153\u003c\/p\u003e \u003cp\u003e10.5 Defect Prevention, Defect Detection, and Defensive Programming 154\u003c\/p\u003e \u003cp\u003e10.6 Effort Estimation 157\u003c\/p\u003e \u003cp\u003eReference 158\u003c\/p\u003e \u003cp\u003eFurther Reading 158\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Software Life Cycles \u003c\/b\u003e\u003cb\u003e159\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e11.1 Waterfall 159\u003c\/p\u003e \u003cp\u003e11.2 Agile 161\u003c\/p\u003e \u003cp\u003e11.3 CMMI 162\u003c\/p\u003e \u003cp\u003e11.4 How to Choose a Software Life Cycle 165\u003c\/p\u003e \u003cp\u003eReference 166\u003c\/p\u003e \u003cp\u003eFurther Reading 166\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Software Procedures and Techniques \u003c\/b\u003e\u003cb\u003e167\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e12.1 Gathering Requirements 167\u003c\/p\u003e \u003cp\u003e12.2 Documenting Requirements 169\u003c\/p\u003e \u003cp\u003e12.3 Documentation 172\u003c\/p\u003e \u003cp\u003e12.4 Code Comments 173\u003c\/p\u003e \u003cp\u003e12.5 Reviews and Inspections 174\u003c\/p\u003e \u003cp\u003e12.6 Traceability 179\u003c\/p\u003e \u003cp\u003e12.7 Defect Tracking 179\u003c\/p\u003e \u003cp\u003e12.8 Software and Hardware Integration 180\u003c\/p\u003e \u003cp\u003eReferences 182\u003c\/p\u003e \u003cp\u003eFurther Reading 182\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 Why Hardware Reliability and Software Quality Improvement Efforts Fail \u003c\/b\u003e\u003cb\u003e183\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e13.1 Lack of Commitment to the Reliability Process 183\u003c\/p\u003e \u003cp\u003e13.2 Inability to Embrace and Mitigate Technologies Risk Issues 185\u003c\/p\u003e \u003cp\u003e13.3 Choosing the Wrong People for the Job 186\u003c\/p\u003e \u003cp\u003e13.4 Inadequate Funding 186\u003c\/p\u003e \u003cp\u003e13.5 Inadequate Resources 191\u003c\/p\u003e \u003cp\u003e13.6 MIL-HDBK 217 –Why It Is Obsolete 192\u003c\/p\u003e \u003cp\u003e13.7 Finding But Not Fixing Problems 195\u003c\/p\u003e \u003cp\u003e13.8 Nondynamic Testing 196\u003c\/p\u003e \u003cp\u003e13.9 Vibration Testing Too Difficult to Implement 196\u003c\/p\u003e \u003cp\u003e13.10 The Impact of Late Hardware or Late Software Delivery 196\u003c\/p\u003e \u003cp\u003e13.11 Supplier Reliability 196\u003c\/p\u003e \u003cp\u003eReference 197\u003c\/p\u003e \u003cp\u003eFurther Reading 197\u003c\/p\u003e \u003cp\u003e\u003cb\u003e14 Supplier Management \u003c\/b\u003e\u003cb\u003e199\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e14.1 Purchasing Interface 199\u003c\/p\u003e \u003cp\u003e14.2 Identifying Your Critical Suppliers 200\u003c\/p\u003e \u003cp\u003e14.3 Develop a Thorough Supplier Audit Process 200\u003c\/p\u003e \u003cp\u003e14.4 Develop Rapid Nonconformance Feedback 201\u003c\/p\u003e \u003cp\u003e14.5 Develop a Materials Review Board (MRB) 202\u003c\/p\u003e \u003cp\u003e14.6 Counterfeit Parts and Materials 202\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III Steps to Successful Implementation \u003c\/b\u003e\u003cb\u003e205\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e15 Establishing a Reliability Lab \u003c\/b\u003e\u003cb\u003e207\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e15.1 Staffing for Reliability 207\u003c\/p\u003e \u003cp\u003e15.2 The Reliability Lab 208\u003c\/p\u003e \u003cp\u003e15.3 Facility Requirements 210\u003c\/p\u003e \u003cp\u003e15.4 Liquid Nitrogen Requirements 210\u003c\/p\u003e \u003cp\u003e15.5 Air Compressor Requirements 211\u003c\/p\u003e \u003cp\u003e15.6 Selecting a Reliability Lab Location 212\u003c\/p\u003e \u003cp\u003e15.7 Selecting a Halt Test Chamber 213\u003c\/p\u003e \u003cp\u003eReference 220\u003c\/p\u003e \u003cp\u003e\u003cb\u003e16 Hiring and Staffing the Right People \u003c\/b\u003e\u003cb\u003e221\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e16.1 Staffing for Reliability 221\u003c\/p\u003e \u003cp\u003e16.2 Staffing for Software Engineers 225\u003c\/p\u003e \u003cp\u003e16.3 Choosing the Wrong People for the Job 226\u003c\/p\u003e \u003cp\u003e\u003cb\u003e17 Implementing the Reliability Process \u003c\/b\u003e\u003cb\u003e229\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e17.1 Reliability Is Everyone’s Job 229\u003c\/p\u003e \u003cp\u003e17.2 Formalizing the Reliability Process 230\u003c\/p\u003e \u003cp\u003e17.3 Implementing the Reliability Process 231\u003c\/p\u003e \u003cp\u003e17.4 Rolling Out the Reliability Process 231\u003c\/p\u003e \u003cp\u003e17.5 Developing a Reliability Culture 235\u003c\/p\u003e \u003cp\u003e17.6 Setting Reliability Goals 236\u003c\/p\u003e \u003cp\u003e17.7 Training 237\u003c\/p\u003e \u003cp\u003e17.8 Product Life Cycle Defined 238\u003c\/p\u003e \u003cp\u003e17.9 Proactive and Reactive Reliability Activities 241\u003c\/p\u003e \u003cp\u003eFurther Reading 244\u003c\/p\u003e \u003cp\u003eReliability Process 244\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV Reliability and Quality Process for Product Development \u003c\/b\u003e\u003cb\u003e245\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e18 Product Concept Phase \u003c\/b\u003e\u003cb\u003e247\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e18.1 Reliability Activities in the Product Concept Phase 247\u003c\/p\u003e \u003cp\u003e18.2 Establish the Reliability Organization 248\u003c\/p\u003e \u003cp\u003e18.3 Define the Reliability Process 249\u003c\/p\u003e \u003cp\u003e18.4 Define the Product Reliability Requirements 249\u003c\/p\u003e \u003cp\u003e18.5 Capture and Apply Lessons Learned 249\u003c\/p\u003e \u003cp\u003e18.6 Mitigate Risk 252\u003c\/p\u003e \u003cp\u003e\u003cb\u003e19 Design Concept Phase \u003c\/b\u003e\u003cb\u003e257\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e19.1 Reliability Activities in the Design Concept Phase 257\u003c\/p\u003e \u003cp\u003e19.2 Set Reliability Requirements and Budgets 259\u003c\/p\u003e \u003cp\u003e19.3 Define Reliability Design Guidelines 263\u003c\/p\u003e \u003cp\u003e19.4 Revise Risk Mitigation 264\u003c\/p\u003e \u003cp\u003e19.5 Schedule Reliability Activities and Capital Budgets 268\u003c\/p\u003e \u003cp\u003e19.6 Decide Risk Mitigation Sign-off Day 269\u003c\/p\u003e \u003cp\u003e19.7 Reflect on What Worked Well 271\u003c\/p\u003e \u003cp\u003e\u003cb\u003e20 Product Design Phase \u003c\/b\u003e\u003cb\u003e273\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e20.1 Product Design Phase 273\u003c\/p\u003e \u003cp\u003e20.2 Reliability Estimates 274\u003c\/p\u003e \u003cp\u003e20.3 Implementing Risk Mitigation Plans 276\u003c\/p\u003e \u003cp\u003e20.4 Design for Reliability Guidelines (DFR) 285\u003c\/p\u003e \u003cp\u003e20.5 Design FMEA 289\u003c\/p\u003e \u003cp\u003e20.6 Installing a Failure Reporting Analysis and Corrective Action System 290\u003c\/p\u003e \u003cp\u003e20.7 HALT Planning 291\u003c\/p\u003e \u003cp\u003e20.8 HALT Test Development 292\u003c\/p\u003e \u003cp\u003e20.9 Risk Mitigation Meeting 295\u003c\/p\u003e \u003cp\u003eFurther Reading 296\u003c\/p\u003e \u003cp\u003eFMEA 296\u003c\/p\u003e \u003cp\u003eHALT 296\u003c\/p\u003e \u003cp\u003e\u003cb\u003e21 Design Validation Phase \u003c\/b\u003e\u003cb\u003e299\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e21.1 Design Validation 299\u003c\/p\u003e \u003cp\u003e21.2 Using HALT to Precipitate Failures 301\u003c\/p\u003e \u003cp\u003e21.3 Proof of Screen (POS) 313\u003c\/p\u003e \u003cp\u003e21.4 Highly Accelerated Stress Screen (HASS) 315\u003c\/p\u003e \u003cp\u003e21.5 Operate FRACAS 315\u003c\/p\u003e \u003cp\u003e21.6 Design FMEA 317\u003c\/p\u003e \u003cp\u003e21.7 Closure of Risk Issues 317\u003c\/p\u003e \u003cp\u003eFurther Reading 318\u003c\/p\u003e \u003cp\u003eFMEA 318\u003c\/p\u003e \u003cp\u003eAcceleration Methods 318\u003c\/p\u003e \u003cp\u003eESS 318\u003c\/p\u003e \u003cp\u003eHALT 319\u003c\/p\u003e \u003cp\u003e\u003cb\u003e22 Software Testing and Debugging \u003c\/b\u003e\u003cb\u003e321\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e22.1 Unit Tests 321\u003c\/p\u003e \u003cp\u003e22.2 Integration Tests 323\u003c\/p\u003e \u003cp\u003e22.3 System Tests 324\u003c\/p\u003e \u003cp\u003e22.4 Regression Tests 324\u003c\/p\u003e \u003cp\u003e22.5 Security Tests 326\u003c\/p\u003e \u003cp\u003e22.6 Guidelines for Creating Test Cases 327\u003c\/p\u003e \u003cp\u003e22.7 Test Plans 328\u003c\/p\u003e \u003cp\u003e22.8 Defect Isolation Techniques 329\u003c\/p\u003e \u003cp\u003e22.9 Instrumentation and Logging 331\u003c\/p\u003e \u003cp\u003eFurther Reading 334\u003c\/p\u003e \u003cp\u003e\u003cb\u003e23 Applying Software Quality Procedures \u003c\/b\u003e\u003cb\u003e335\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e23.1 Using Defect Model to Create Defect Run Chart 336\u003c\/p\u003e \u003cp\u003e23.2 Using Defect Run Chart to Know When You Have Achieved the Quality Target 336\u003c\/p\u003e \u003cp\u003e23.3 Using Root Cause Analysis on Defects to Improve Organizational Quality Delivery 338\u003c\/p\u003e \u003cp\u003e23.4 Continuous Integration and Test 338\u003c\/p\u003e \u003cp\u003eFurther Reading 339\u003c\/p\u003e \u003cp\u003e\u003cb\u003e24 Production Phase \u003c\/b\u003e\u003cb\u003e341\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e24.1 Accelerating Design Maturity 341\u003c\/p\u003e \u003cp\u003e24.2 Reliability Growth 346\u003c\/p\u003e \u003cp\u003e24.3 Design and Process FMEA 351\u003c\/p\u003e \u003cp\u003eFurther Reading 355\u003c\/p\u003e \u003cp\u003eFMEA 355\u003c\/p\u003e \u003cp\u003eQuality 356\u003c\/p\u003e \u003cp\u003eReliability Growth 356\u003c\/p\u003e \u003cp\u003eBurn-In 357\u003c\/p\u003e \u003cp\u003eHASS 357\u003c\/p\u003e \u003cp\u003e\u003cb\u003e25 End-of-Life Phase \u003c\/b\u003e\u003cb\u003e359\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e25.1 Managing Obsolescence 359\u003c\/p\u003e \u003cp\u003e25.2 Product Termination 360\u003c\/p\u003e \u003cp\u003e25.3 Project Assessment 360\u003c\/p\u003e \u003cp\u003eFurther Reading 361\u003c\/p\u003e \u003cp\u003e\u003cb\u003e26 Field Service \u003c\/b\u003e\u003cb\u003e363\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e26.1 Design for Ease of Access 363\u003c\/p\u003e \u003cp\u003e26.2 Identify High Replacement Assemblies (FRUs) 363\u003c\/p\u003e \u003cp\u003e26.3 Wearout Replacement 365\u003c\/p\u003e \u003cp\u003e26.4 Preemptive Servicing 365\u003c\/p\u003e \u003cp\u003e26.5 Servicing Tools 365\u003c\/p\u003e \u003cp\u003e26.6 Service Loops 366\u003c\/p\u003e \u003cp\u003e26.7 Availability or Repair Time Turnaround 367\u003c\/p\u003e \u003cp\u003e26.8 Avoid System Failure Through Redundancy 367\u003c\/p\u003e \u003cp\u003e26.9 Random versus Wearout Failures 367\u003c\/p\u003e \u003cp\u003eFurther Reading 368\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix A \u003c\/b\u003e\u003cb\u003e369\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA.1 Reliability Consultants 369\u003c\/p\u003e \u003cp\u003eA.2 Graduate Reliability Engineering Programs and Reliability Certification Programs 372\u003c\/p\u003e \u003cp\u003eA.3 Reliability Professional Organizations and Societies 376\u003c\/p\u003e \u003cp\u003eA.4 Reliability Training Classes 377\u003c\/p\u003e \u003cp\u003eA.5 Environmental Testing Services 379\u003c\/p\u003e \u003cp\u003eA.6 HALT Test Chambers 381\u003c\/p\u003e \u003cp\u003eA.7 Reliability Websites 382\u003c\/p\u003e \u003cp\u003eA.8 Reliability Software 383\u003c\/p\u003e \u003cp\u003eA.9 Reliability Seminars and Conferences 384\u003c\/p\u003e \u003cp\u003eA.10 Reliability Journals 386\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix B \u003c\/b\u003e\u003cb\u003e387\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eB.1 MTBF, FIT, and PPM Conversions 387\u003c\/p\u003e \u003cp\u003eB.2 Mean Time Between Failure (MTBF) 387\u003c\/p\u003e \u003cp\u003eB.3 Estimating Field Failures 396\u003c\/p\u003e \u003cp\u003eB.3.1 Comparing Repairable to Nonrepairable Systems 397\u003c\/p\u003e \u003cp\u003eIndex 399\u003c\/p\u003e   \u003cp\u003e\u003cb\u003eMARK A. LEVIN\u003c\/b\u003e is the Reliability Manager for Product Development at Teradyne, Inc., USA. He has over 36 years of electronics experience working in manufacturing, design and research. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eTED T. KALAL\u003c\/b\u003e is a retired Reliability Manager. He has held many positions as a contract engineer and consultant where he focused on design, quality and reliability tasks. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eJONATHAN RODIN\u003c\/b\u003e is a Software Engineering Manager at Teradyne, Inc., USA. Jon has 39 years of experience developing software either as a programmer or managing software development projects.  \u003c\/p\u003e \u003cp\u003e\u003cb\u003eIMPROVING PRODUCT RELIABILITY AND SOFTWARE QUALITY\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eSTRATEGIES, TOOLS, PROCESS AND IMPLEMENTATION, SECOND EDITION \u003c\/p\u003e\u003cp\u003eThe authoritative guide to the effective design and production of reliable technology products, revised and updated \u003c\/p\u003e\u003cp\u003eWhile most manufacturers have mastered the process of producing quality products, product reliability, software quality and software security has lagged behind. The revised second edition of \u003ci\u003eImproving Product Reliability and Software Quality\u003c\/i\u003e offers a comprehensive and detailed guide to implementing a hardware reliability and software quality process for technology products. The authors – noted experts in the field – provide useful tools, forms and spreadsheets for executing an effective product reliability and software quality development process and explore proven software quality and product reliability concepts. \u003c\/p\u003e\u003cp\u003eThe authors discuss why so many companies fail after attempting to implement or improve their product reliability and software quality program. They outline the critical steps for implementing a successful program. Success hinges on establishing a reliability lab, hiring the right people and implementing a reliability and software quality process that does the right things well and works well together. Designed to be accessible, the book contains a decision matrix for small, medium and large companies. Throughout the book, the authors describe the hardware reliability and software quality process as well as the tools and techniques needed for putting it in place. The concepts, ideas and material presented are appropriate for any organization. This updated second edition: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eContains new chapters on software tools, software quality process and software security.\u003c\/li\u003e \u003cli\u003eExpands the FMEA section to include software fault trees and software FMEAs.\u003c\/li\u003e \u003cli\u003eIncludes two new reliability tools to accelerate design maturity and reduce the risk of premature wearout.\u003c\/li\u003e \u003cli\u003eContains new material on preventative maintenance, predictive maintenance and Prognostics and Health Management (PHM) to better manage repair cost and unscheduled downtime.\u003c\/li\u003e \u003cli\u003ePresents updated information on reliability modeling and hiring reliability and software engineers.\u003c\/li\u003e \u003cli\u003eIncludes a comprehensive review of the reliability process from a multi-disciplinary viewpoint including new material on uprating and counterfeit components.\u003c\/li\u003e \u003cli\u003eDiscusses aspects of competition, key quality and reliability concepts, and presents the tools for implementation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eWritten for engineers, managers and consultants lacking a background in product reliability and software quality theory and statistics, the updated second edition of \u003ci\u003eImproving Product Reliability and Software Quality\u003c\/i\u003e explores all phases of the product life cycle.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989409022181,"sku":"NP9781119179399","price":88.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119179399.jpg?v=1761783991","url":"https:\/\/k12savings.com\/es\/products\/improving-product-reliability-and-software-quality-isbn-9781119179399","provider":"K12savings","version":"1.0","type":"link"}