{"product_id":"i-hear-what-you-say-but-what-are-you-telling-me-isbn-9780787957094","title":"I Hear What You Say, But What Are You Telling Me?","description":"I Hear What You Say, But What Are You Telling Me? is a fascinating, original, and invaluable tool kit filled with practical information and techniques for mediators who want to use nonverbal communication to their strategic advantage. Employing a proven process, Barbara Madonik--communication expert, mediator, and international consultant--reveals what it takes to understand, analyze, and utilize nonverbal communication to greatly enhance the mediation process.  Preface.\u003cbr\u003e \u003cbr\u003e Acknowledgments.\u003cbr\u003e \u003cbr\u003e Introduction.\u003cbr\u003e \u003cbr\u003e Communication Realities.\u003cbr\u003e \u003cbr\u003e A Blueprint for Nonverbal Strategies\u003cbr\u003e \u003cbr\u003e Maximizing Your Results.\u003cbr\u003e \u003cbr\u003e Part One: Essential Definitions and Practical Applications.\u003cbr\u003e \u003cbr\u003e 1. Essential Definitions-Terms and Tools.\u003cbr\u003e \u003cbr\u003e Systems.\u003cbr\u003e \u003cbr\u003e Cues.\u003cbr\u003e \u003cbr\u003e Language.\u003cbr\u003e \u003cbr\u003e Paralanguage.\u003cbr\u003e \u003cbr\u003e Levels of Awareness.\u003cbr\u003e \u003cbr\u003e Space.\u003cbr\u003e \u003cbr\u003e Touch.\u003cbr\u003e \u003cbr\u003e Time.\u003cbr\u003e \u003cbr\u003e Objectics.\u003cbr\u003e \u003cbr\u003e Symbolism.\u003cbr\u003e \u003cbr\u003e 2. Practical Applications-Representational Systems.\u003cbr\u003e \u003cbr\u003e Eye Cues and Patterns.\u003cbr\u003e \u003cbr\u003e Physical Cues and Patterns.\u003cbr\u003e \u003cbr\u003e Language Cues and Patterns.\u003cbr\u003e \u003cbr\u003e Paralanguage Cues and Patterns.\u003cbr\u003e \u003cbr\u003e Deciding on a System.\u003cbr\u003e \u003cbr\u003e 3. Practical Applications-General Patterns and Techniques.\u003cbr\u003e \u003cbr\u003e Understanding Messages in Patterns of Communication.\u003cbr\u003e \u003cbr\u003e Identifying Individuals' Cues and Patterns.\u003cbr\u003e \u003cbr\u003e Applying Nonverbal Techniques During Mediation.\u003cbr\u003e \u003cbr\u003e Part Two: Seven Steps to Getting Results.\u003cbr\u003e \u003cbr\u003e Step 1: Be Prepared.\u003cbr\u003e \u003cbr\u003e Planning Ahead.\u003cbr\u003e \u003cbr\u003e Having Useful Equipment On Hand.\u003cbr\u003e \u003cbr\u003e Gathering Facts.\u003cbr\u003e \u003cbr\u003e Step 2: Maximizing the Initial Telephone Contact.\u003cbr\u003e \u003cbr\u003e Physical Factors In Telephone Communication.\u003cbr\u003e \u003cbr\u003e Conversation Management.\u003cbr\u003e \u003cbr\u003e Paralanguage Nuances.\u003cbr\u003e \u003cbr\u003e Questioning.\u003cbr\u003e \u003cbr\u003e Step 3: Managing the Environment.\u003cbr\u003e \u003cbr\u003e Examining the Power Balance.\u003cbr\u003e \u003cbr\u003e Providing for Safety.\u003cbr\u003e \u003cbr\u003e Establishing Comfort.\u003cbr\u003e \u003cbr\u003e Conveying Respect.\u003cbr\u003e \u003cbr\u003e Step 4: Assessing the Parties.\u003cbr\u003e \u003cbr\u003e Knowing Yourself.\u003cbr\u003e \u003cbr\u003e Tracking the Big Picture.\u003cbr\u003e \u003cbr\u003e Tracking Detailed Information.\u003cbr\u003e \u003cbr\u003e Identifying Action Triggers.\u003cbr\u003e \u003cbr\u003e Identifying Working Frameworks.\u003cbr\u003e \u003cbr\u003e Step 5: Building Rapport.\u003cbr\u003e \u003cbr\u003e Engaging the Parties.\u003cbr\u003e \u003cbr\u003e Adjusting Your Responsiveness.\u003cbr\u003e \u003cbr\u003e Changing Communication In the Room.\u003cbr\u003e \u003cbr\u003e Configuring Productive Work Units.\u003cbr\u003e \u003cbr\u003e Step 6: Triggering Action.\u003cbr\u003e \u003cbr\u003e Coming Face-to-Face with the Real Issues.\u003cbr\u003e \u003cbr\u003e Enabling the Parties to Build Momentum.\u003cbr\u003e \u003cbr\u003e Dealing With Derailments.\u003cbr\u003e \u003cbr\u003e Encouraging Physical Movement to Change Mental Positions.\u003cbr\u003e \u003cbr\u003e Step 7: Bringing Closure.\u003cbr\u003e \u003cbr\u003e Helping Parties Make Productive Decisions.\u003cbr\u003e \u003cbr\u003e Presenting the Offer in a Compelling Way.\u003cbr\u003e \u003cbr\u003e Guarding Against Buyer's Remorse.\u003cbr\u003e \u003cbr\u003e Guiding the Parties To Craft the Final Agreement Jointly.\u003cbr\u003e \u003cbr\u003e Helping Parties Leave the Conflict Behind.\u003cbr\u003e \u003cbr\u003e Conclusion.\u003cbr\u003e \u003cbr\u003e Appendix A: Taking Your Own Communication Inventory.\u003cbr\u003e \u003cbr\u003e Appendix B: System Expressions.\u003cbr\u003e \u003cbr\u003e Resources.\u003cbr\u003e \u003cbr\u003e References.\u003cbr\u003e \u003cbr\u003e About the Author.\u003cbr\u003e \u003cbr\u003e Index. \"It is a useful guidebook that should be read several times to capture its wealth of information.\" (\u003ci\u003eThe Texas Mediator\u003c\/i\u003e, Fall 03) Barbara G. Madonik is president of Unicom Communication Consultants Inc., a firm specializing in communication consulting and training, and dispute investigation and resolution services. She can be contacted at barbara.madonik@utoronto.ca  It has been estimated that less than twenty percent of all human communication is expressed through words. This means that in order to get to the heart of what people are really saying we must have the ability to read the subtext of nonverbal communication. Yet mediators often lack the skills they need to analyze and utilize the rich meaning that is found in nonverbal communication.  \u003cp\u003e\u003ci\u003eI Hear What You Say, But What Are You Telling Me?\u003c\/i\u003e is a fascinating, original, and invaluable tool kit filled with practical information and techniques for mediators who want to use nonverbal communication to their strategic advantage. Employing a proven process, Barbara Madonik-communication expert, mediator, and international consultant-reveals what it takes to understand, analyze, and utilize nonverbal communication to greatly enhance the mediation process.\u003c\/p\u003e \u003cp\u003eThis step-by-step handbook teaches you how to tune all your senses into what is happening with parties and counsel during mediation and thereby greatly increase your ability to prepare for and facilitate the overall process.\u003c\/p\u003e \u003cp\u003eIn this important resource, Madonik outlines her tested seven step process that reveals how to:\u003cbr\u003e  1. Prepare yourself and setup your working environment to increase your effectiveness as a mediator.\u003cbr\u003e  2. Maximize your initial telephone contact.\u003cbr\u003e  3. Manage the mediation environment so you can control it.\u003cbr\u003e  4. Assess the parties and create a useful profile of each person.\u003cbr\u003e  5. Engage each party to create powerful rapport and guide all parties to communicate with each other.\u003cbr\u003e  6. Trigger action that puts derailments back on track and builds momentum toward resolution.\u003cbr\u003e  7. Employ a variety of techniques to bring closure to the parties and the process.\u003c\/p\u003e \u003cp\u003eThis practical guide will uncover the hidden meaning of conscious and other-than-conscious communication-body language, breathing, dress, speech patterns, and more-to help achieve a deeper understanding of a wide variety of conflicts, including employment, labor, commercial, consumer, family, community, and government disputes.\u003c\/p\u003e  \"Ms. Madonik's book has shown me that professionally there is always something beneficial to learn with respect to modern persuasion tactics. The judiciary, lawyers, and mediators will reap a significant gain through the reading of this book.\"\u003cbr\u003e —The Honourable Mr. Justice Ronald E. Stauth, Ontario Court of Justice (Family Division)  \u003cp\u003e\"This book details an excellent set of nonverbal techniques to help mediators resolve conflicts and break impasses. It also presents negotiators with the tools to gain a strategic advantage during their next negotiation.\"\u003cbr\u003e —John Barkai, professor, University of Hawaii School of Law\u003c\/p\u003e \u003cp\u003e\"This book gives mediators a promising array of insights and tools, drawn from Barbara Madonik's background in communications, for building understanding and improving rapport in mediation. It will be especially helpful to lawyers\/mediators whose focus has been on content and advocacy and who now wish to develop greater sensitivity and skill in interpersonal communication in the specific context of mediation.\"\u003cbr\u003e —David G. Price, lawyer and mediator, chair, Alternative Dispute Resolution Section, Canadian Bar Association (Ontario)\u003c\/p\u003e \u003cp\u003e\"Barbara Madonik has created a very helpful and much-needed exploration of the hidden dimensions of mediation. Her sensitivity to all of the complicated nuances of nonverbal communication is well expressed in this book. Mediators will find both practical guidance and a new set of tools for understanding the interpersonal dynamics of the mediation process.\"\u003cbr\u003e —David A. Hoffman, attorney, mediator, and arbitrator, member, Hill \u0026amp; Barlow, P.C.\u003c\/p\u003e \u003cp\u003e\"Ms. Madonik provides the tools to access a whole new dimension in mediation. Her book should be required reading for every mediator who desires to reach and respond to parties more effectively.\"\u003cbr\u003e —Melissa Janis, president, Dovetail Solutions, LLC\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47989396701413,"sku":"NP9780787957094","price":50.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780787957094.jpg?v=1761783949","url":"https:\/\/k12savings.com\/es\/products\/i-hear-what-you-say-but-what-are-you-telling-me-isbn-9780787957094","provider":"K12savings","version":"1.0","type":"link"}