{"product_id":"human-resources-management-in-the-hospitality-industry-isbn-9781118988503","title":"Human Resources Management in the Hospitality Industry","description":"\u003cp\u003e\u003cb\u003e\u003ci\u003eHuman Resources Management in the Hospitality Industry, 2nd Edition\u003c\/i\u003e\u003c\/b\u003e helps today’s hospitality professional be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees’ attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities.\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eChapter 1: Introduction to Human Resources in the Hospitality Industry\u003cbr\u003e \u003cbr\u003e \u003c\/b\u003eOverview of Travel, Tourism, and Hospitality Organizations\u003cbr\u003e \u003cbr\u003e Managing HR in Hospitality Organizations\u003cbr\u003e \u003cbr\u003e HR Responsibilities\u003cbr\u003e \u003cbr\u003e HR Challenges\u003cbr\u003e \u003cbr\u003e HR and Ethical Concerns\u003cbr\u003e \u003cbr\u003e HR Terms\u003cbr\u003e \u003cbr\u003e For Your Consideration\u003cbr\u003e \u003cbr\u003e Case Study: Apply HR Management Principles\u003cbr\u003e \u003cbr\u003e Internet Activities\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 2: The Legal Environment of Human Resources Management\u003cbr\u003e \u003cbr\u003e \u003c\/b\u003eEmployment Law\u003cbr\u003e \u003cbr\u003e The Government’s Role in the Management of HR\u003cbr\u003e \u003cbr\u003e An HR Manager’s Review of Significant Employment Legislation in the United States\u003cbr\u003e \u003cbr\u003e The International Legal Environment\u003cbr\u003e \u003cbr\u003e The Special Role of the Hospitality Unit Manager\u003cbr\u003e \u003cbr\u003e HR Terms\u003cbr\u003e \u003cbr\u003e For Your Consideration\u003cbr\u003e \u003cbr\u003e Case Study: Apply HR Management Principles\u003cbr\u003e \u003cbr\u003e Internet Activities\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 3: Human Resources Management: Policies and Procedures\u003cbr\u003e \u003cbr\u003e \u003c\/b\u003eHR Policies and Procedures\u003cbr\u003e \u003cbr\u003e Steps in HR Policy and Procedure Development\u003cbr\u003e \u003cbr\u003e Review for Legal Compliance\u003cbr\u003e \u003cbr\u003e Applying Advanced Technology to HR Policies and Procedures\u003cbr\u003e \u003cbr\u003e HR Policies and Procedures Documentation and Record Keeping\u003cbr\u003e \u003cbr\u003e HR Terms\u003cbr\u003e \u003cbr\u003e For Your Consideration\u003cbr\u003e \u003cbr\u003e Case Study: Apply HR Management Principles\u003cbr\u003e \u003cbr\u003e Internet Activities\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 4: Employee On-Boarding: Recruitment and Selection\u003cbr\u003e \u003cbr\u003e \u003c\/b\u003eThe On-Boarding Philosophy\u003cbr\u003e \u003cbr\u003e Employee Recruitment Procedures\u003cbr\u003e \u003cbr\u003e Employee Selection Procedures\u003cbr\u003e \u003cbr\u003e Negligent Hiring\u003cbr\u003e \u003cbr\u003e Job Offers\u003cbr\u003e \u003cbr\u003e HR Terms\u003cbr\u003e \u003cbr\u003e For Your Consideration\u003cbr\u003e \u003cbr\u003e Case Study: Apply HR Management Principles\u003cbr\u003e \u003cbr\u003e Internet Activities\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 5: Employee On-Boarding: Orientation and Induction\u003cbr\u003e \u003cbr\u003e \u003c\/b\u003eThe New Employee’s First Day\u003cbr\u003e \u003cbr\u003e The New Employee Adaptation Process\u003cbr\u003e \u003cbr\u003e Orientation Programs and Procedures\u003cbr\u003e \u003cbr\u003e Other Early Employment Activities\u003cbr\u003e \u003cbr\u003e Employee Handbooks\u003cbr\u003e \u003cbr\u003e HR Terms\u003cbr\u003e \u003cbr\u003e For Your Consideration\u003cbr\u003e \u003cbr\u003e Case Study: Apply HR Management Principles\u003cbr\u003e \u003cbr\u003e Internet Activities\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 6: Planning Training Programs\u003cbr\u003e \u003cbr\u003e \u003c\/b\u003eTraining Overview\u003cbr\u003e \u003cbr\u003e Position Analysis\u003cbr\u003e \u003cbr\u003e Training Principles\u003cbr\u003e \u003cbr\u003e Focus on the Trainer\u003cbr\u003e \u003cbr\u003e Formal Process to Plan Training\u003cbr\u003e \u003cbr\u003e HR Terms\u003cbr\u003e \u003cbr\u003e For Your Consideration\u003cbr\u003e \u003cbr\u003e Case Study: Apply HR Management Principles\u003cbr\u003e \u003cbr\u003e Internet Activities\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 7: Delivering and Evaluating Training Programs\u003cbr\u003e \u003cbr\u003e \u003c\/b\u003eIntroduction to Individual On-Job Training\u003cbr\u003e \u003cbr\u003e On-Job Training Steps\u003cbr\u003e \u003cbr\u003e Other Individual Training Methods\u003cbr\u003e \u003cbr\u003e Introduction to Group Training\u003cbr\u003e \u003cbr\u003e Preparing for Group Training\u003cbr\u003e \u003cbr\u003e Facilitating Group Training\u003cbr\u003e \u003cbr\u003e Training Evaluation\u003cbr\u003e \u003cbr\u003e HR Terms\u003cbr\u003e \u003cbr\u003e For Your Consideration\u003cbr\u003e \u003cbr\u003e Case Study: Apply HR Management Principles\u003cbr\u003e \u003cbr\u003e Internet Activities\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 8: Compensation Programs\u003cbr\u003e \u003cbr\u003e \u003c\/b\u003eCompensation Management\u003cbr\u003e \u003cbr\u003e Legal Aspects of Compensation Management\u003cbr\u003e \u003cbr\u003e Direct Financial Compensation\u003cbr\u003e \u003cbr\u003e Indirect Financial Compensation\u003cbr\u003e \u003cbr\u003e Nonfinancial Compensation\u003cbr\u003e \u003cbr\u003e HR Terms\u003cbr\u003e \u003cbr\u003e For Your Consideration\u003cbr\u003e \u003cbr\u003e Case Study: Apply HR Management Principles\u003cbr\u003e \u003cbr\u003e Internet Activities\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 9: Performance Management and Appraisal\u003cbr\u003e \u003cbr\u003e \u003c\/b\u003ePerformance Management\u003cbr\u003e \u003cbr\u003e Progressive Discipline\u003cbr\u003e \u003cbr\u003e Behavior Improvement Tactics\u003cbr\u003e \u003cbr\u003e Employee Separation\u003cbr\u003e \u003cbr\u003e Legal Considerations of Performance Management and Appraisal\u003cbr\u003e \u003cbr\u003e HR Terms\u003cbr\u003e \u003cbr\u003e For Your Consideration\u003cbr\u003e \u003cbr\u003e Case Study: Apply HR Management Principles\u003cbr\u003e \u003cbr\u003e Internet Activities\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 10: Employee Health and Safety\u003cbr\u003e \u003cbr\u003e \u003c\/b\u003eLegal Aspects of Employee Protection\u003cbr\u003e \u003cbr\u003e Employee Health\u003cbr\u003e \u003cbr\u003e Employee Assistance Programs (EAPs)\u003cbr\u003e \u003cbr\u003e Employee Safety and Security\u003cbr\u003e \u003cbr\u003e Employee Security Programs\u003cbr\u003e \u003cbr\u003e HR Terms\u003cbr\u003e \u003cbr\u003e For Your Consideration\u003cbr\u003e \u003cbr\u003e Case Study: Apply HR Management Principles\u003cbr\u003e \u003cbr\u003e Internet Activities\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 11: Critical Issues in Human Resources Management\u003cbr\u003e \u003cbr\u003e \u003c\/b\u003eUnionization in the Hospitality Industry\u003cbr\u003e \u003cbr\u003e Downsizing Hospitality Operations\u003cbr\u003e \u003cbr\u003e Outsourcing\u003cbr\u003e \u003cbr\u003e Diversity in the Hospitality Industry\u003cbr\u003e \u003cbr\u003e HR and Turnover Management\u003cbr\u003e \u003cbr\u003e The Organization as Community Citizen\u003cbr\u003e \u003cbr\u003e HR Terms\u003cbr\u003e \u003cbr\u003e For Your Consideration\u003cbr\u003e \u003cbr\u003e Case Study: Apply HR Management Principles\u003cbr\u003e \u003cbr\u003e Internet Activities\u003cbr\u003e \u003cbr\u003e \u003cb\u003eChapter 12: Human Resources in Evolving Hospitality Organizations\u003cbr\u003e \u003cbr\u003e \u003c\/b\u003eHR and Organizational Change\u003cbr\u003e \u003cbr\u003e Managing a Multigenerational Workforce\u003cbr\u003e \u003cbr\u003e Mentoring Programs\u003cbr\u003e \u003cbr\u003e Succession Planning Activities\u003cbr\u003e \u003cbr\u003e Career Development Programs\u003cbr\u003e \u003cbr\u003e HR Terms\u003cbr\u003e \u003cbr\u003e For Your Consideration\u003cbr\u003e \u003cbr\u003e Case Study: Apply HR Management Principles\u003cbr\u003e \u003cbr\u003e Internet Activities\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDavid K. Hayes\u003c\/b\u003e has more than 30 years experience in hospitality management and education. He has taught at Texas Tech University and the University of Houston. His industry experience includes serving as the Managing Owner of a hotel and conference center and a professional writer and consultant.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eJack D Ninemeier\u003c\/b\u003e is the author of books such as \u003ci\u003eFood Beverage Management\u003c\/i\u003e.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989390377189,"sku":"NP9781118988503","price":105.5,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118988503.jpg?v=1761783924","url":"https:\/\/k12savings.com\/es\/products\/human-resources-management-in-the-hospitality-industry-isbn-9781118988503","provider":"K12savings","version":"1.0","type":"link"}